I stayed here for two work weeks consecutively for business. If I was only writing this for the first stay, I would be leaving a five star review. Unfortunately the second week I was treated to some of the worst service I have had from a hotel. While attempting to check in the rather portly woman at the front desk told me that my company had not paid. I explained to her that we had a card on file with our Marriott account the room had been booked using it, and to simply bill it to the account. She told me that was not possible and that I needed to swipe a card. I explained that this is what I had always done at Marriott hotels for my business travel, including at this same hotel, to no avail. After talking with my account manager I returned to the hotel and attempted to engage with a different employee, however the portly woman interrupted us a demanded that I speak with her instead. After messing around in the back for about 15 minutes and a rather rude phone call with my account manager, she explained that she actually could bill my account but had chosen not to. Simply because I did not have the card on my person that my account manager had used to book. Why lie to me in the first place? How does refusing service to a paying return customer help anyone? This is not the SOP for any other Marriott I have stayed at, usually the service is fast, efficient, and polite. While this hotel has lost my future business, I don't think this reflects on the hotel chain as a whole.

Great location that's all remodeled. The food is decent with health focus, simple but looks very good. I had a charcuterie board, and everything was fresh. Drinks are great at the bar and reasonable for the area. Work out room with many conference rooms with an open patio that most rooms accommodate with a balcony.

Room has everything but safe. Sofabed seems adequate for 1 adult or 2 children. Otherwise, comfort level is high. Airport shuttle is Courtyard’s shuttle & not an independent shuttle. Airport is 10 minutes away. Small gym with some aerobic machines & dumbbells for free weights. Never made to indoor pool & whirlpool since only couple nights. Mall 10 minutes walking away.

Checked into the hotel with a nice young lady at the front desk. Room was clean, location was great. Went and had dinner with my cousin whom I'd never met before at Claim Jumper not too far from this location. Make a quick stop at Walmart filled my rental up and came back to work and relax. This is where things go downhill, I stepped outside on my 3rd floor patio around 10:55p to meditate before going to bed. As soon as the patio door closed it clicked but I didn't panic because there was no way the door just locked. There's nothing stating this is an auto-locking door. After 15 minutes meditating and I stand up to unlock the door and boom! Nothing....its' locked. I call downstairs to advise the front desk of the issue and was advised this happens often and housekeeping would be up shortly. Okay fine 10 minutes at most and I’ll be able to get some sleep and prepare for my early morning flight back home. Nope not the case about 15 minutes pass and the housekeep drives by in her car to let me know they are working on it. 11:34p I call back downstairs and I’m advised they are having trouble getting in because my room door is double locked. 11:44p I receive a call from the receptionist advising me they are still working on opening the door and they may try the adjoining door from the other room. 12:04a I receive a call they their “engineer” has been called out to assist. When I asked how long that would be I was placed on hold, I merged the call with my husband whose in Texas because he’s concerned at this point. 12:08a I receive a call from Jacob (I believe) advising me they are still working on the issue. When I asked how long it would be before his “engineer” was there I was advised they don’t have an “engineer”. I then asked what would they do if I was in the room injured, he advise they would call 911 and at this point this is what he was willing to do since they had no other option to get me off this patio. 12:10a I called 911 myself because my husband wasn’t convinced the hotel would. Of course I call and there hadn’t been a call before mine, I provided all of my contact information and explained the scenario to the 911 operator. At 2:34a I was finally off the patio thanks to the police and fire department, 2:50a I was in a new room. There was never an apology offered other than from the fire fighter who wanted to ensure I didn’t need their service, when getting the new key from the receptionist downstairs they offered a discount on my room but that was unacceptable. All of this could have been avoided with a simple sticker advising this door auto locks. Marriott has to do something to right this situation with me.

So many things. The food for dinner from the bar was disgusting! My "pizza" was $13 for a piece of mushy bread with bland tomato sauce and no cheese on it. I had to throw it away. My son's hamburger looked like it wasn't even real meat and even the fries were gross. How can you screw up fries. I booked it because I am a Marriott member for frequent stays and we always get the free breakfast. No free breakfast AND they didn't open till 6 anyway and we had to leave at 5:30 am the next day for our flight. They also said there was no shuttle until 6am?? This is an airport hotel with business people with early flights- how do you not have a shuttle? The bathroom ceiling was dirty and disgusting. The shower drain did not work at all so you were standing in dirty water. My son left his coat at the restaurant and instead of calling one time and leaving a message so we knew why they called us from 8-9 or later 5 times!!! We just returned from Iceland and did not sleep on the plane so we were trying to sleep!! I would never, ever stay at this place again or recommend it. IF I could give negative - stars I would. The hotel manager was supposed to call and follow up with me and NEVER did. Worst hotel I have ever stayed in!!

It’s just really hard to find good service in a hotel post Covid. Second hotel stay I have had in two weeks that was awful. Similar issues. Inconsistent housekeeping. Check in on Saturday for a 3 night stay. Requested housekeeping daily. I am lifetime titanium with Marriott and Diamond with Hilton. I stay at a lot of properties for business and pleasure. I know what good looks like. 1 day room was cleaned properly. Second night had to remind the front desk about daily housekeeping at 4 pm. Whomever they sent obviously rushed nothing was wiped or vacuum. Trash not emptied. There was a toilet paper roll thrown on the floor. Bed was made towels replaced. Nothing else. It was less points to stay here versus the Seattle airport Marriott. Next time I will spend more points for better service.

Booked a king suite and arrived in around 8pm. Already had checked-in earlier in the day online. Told by guest services that their system overbooked those rooms, so all they had available were two queen handicap. Definite price difference. Asked to be reimbursed the price difference due to Marriott’s mistake in the booking. Politely told no, but we can get a free snack for our troubles. Other than that, guest services took us straight to the car rental at the airport rather than have to hop a bus at the terminal. We appreciated that type of service.

Titanium member that stayed there 2 weeks. I travel for work a lot and stay at Marriott's a lot as well. The room was very nice and the beds were very comfortable. I requested my room being cleaned twice and they never came in. I had to go to front desk both times. I also requested extra pillows and never received any. Also, the bar area was horrendous. The credit card machines were off and on. The wanted us to charge to room and I never do that so had to leave premises. Also, several nights we were there they were not even open.

DO NOT USE THEIR SHUTTLE SERVICE! We have been Marriott loyalty member for many years. This is the worst experience ever. We called 30minutes in advanced after our flight arrived to let them know since we have a 3 years old and a 3 month infant. They said there was1 shuttle just left and we notified them where we were waiting. So, 20 minutes in the cold wind with a hungry baby. Then, we saw an empty COURTYARD shuttle passed by us without stopping. We called the hotel and they told us to wait for another 20 minutes. We had to bring our hungry baby back to the airport and feed him, so my husband had to grab our car and drive back to the airport and picked us. If you do not want to wait for another one and another one shuttle to pick you up, DO NOT USE THEIR SERVICE! And also we will not stay in this hotel anymore!

Ryan the airport driver was amazing above and beyond great personality that turned a very long, and bad day of flying around for me. Then Vise at the front counter continued the amazing hospitality. I've spent the last 30 years in customer service and hope the Marriott understands the value these 2 employees bring to their business. 100% A 1 service. They absolutely deserve the praise and more.

Room was nice, very clean. Hotel was located in a great spot with lots to do and easy access to shopping and food. Staff was very friendly. About 10 minutes from the airport and no noise.

So, we checked in around 9ish pm, on 21 oct！and the lady gave the other customers two bottles of water, but my family got nothing. The next morning, our stay had breakfast included, the front lady, told me anything on the bistro menu was okay to order, but after I ordered, the cashier told me that not everything was included in the breakfast and took out a breakfast menu, specifically for the included meal. When I was ordering, she didn’t even mention the breakfast menu and it was after I ordered I saw that she charged me an extra 13 dollars. When I asked for a refund, she said she would get her manager and when the manager came she said that she had to go through the whole system to refund my money. She also kept implying that it was a new system and it was a very complicated process. After a little bit, the manager just left. The cashier lady said the manager right now had worked here for a long time and It made me wonder how she even became manager. She kept going into the back of the bistro and barely even smiled.

Besides some what noisy I'm extremely disappointed in the service I've had at this hotel. I initially booked a reservation for 5 days. I stayed there a night. I'm an airline pilot and was scheduled for a trip so I checked out of the hotel. They charged me an early cancelation fee which is fine, but they charged my personal card that they required for incidentals...instead of my company card. Here we are 2 months later I'm still disputing the charge because they're having "difficulty" reversing it. On top of it, they charged me a second time because their system incorrectly had me checking out 30 days later? Good thing I noticed it on my account. I never had anyone from Marriott follow up with me nor keep me updated. I'm avoiding any Marriot hotel from now on.

The location is good as it is close to all the stores in the southcenter area and they have a free shuttle to the airport. The lobby and cafe appear to be updated. The rooms however show their age with popcorn ceilings and worn furniture. The housekeeping appears to be lacking. We had to have our shower curtain replaced as soon as we got in the room because it was so full of mildew the whole room reeked from the smell. We also had roaches crawling around near the microwave and across the desk/tv stand. The screen door on the balcony was damaged and off the track. The only fresh smelling thing in the room were the towels. The pillows and linens not so much. I am not unrealistic about the challenges of pest control but I suspect better quality control on cleaning of the rooms and more frequent pest control visits will improve the situation.

I always stay here for work trips! Love the gym, the courtyard (ask for a courtyard room!), the little bistro and the friendly staff. Rooms are always clean and I’ve mailed packages and such from the front desk. It’s close to the mall, total wine (heh) and major interstates. I love staying here!

nice place to stay before a trip out of Seatac, The Shuttle was excellent and right on time, we parked for two weeks and the rates were reasonable, the car was safe.

I've never had a check-in an check-out go so terribly wrong. We waited for two hours during check-in because they gave one of our rooms away to another customer. On the day we left, I received 15 different emails with different folios, charging multiple credit cards. I still have hundreds of dollars in incorrect charges that I haven't been able to fix.

The staff was warm and friendly. It’s a wonderful place to stay and you can leave your vehicle during your trip and return and save parking fees from SEA TAC. Great experience and a great value.

Loved our stay here. Everything hi tech in the room. Two tvs in king suites, and even the pull out bed is comfortable! Wish they splurged on the bathtub the way they did the rest of the suite, but still a very great stay. Lobby is well done, seating areas have tv's! Shuttle driver was so lovely, even at 4 am! Honestly, it's probably quicker trip to the airport than staying on International Blvd because it's just highway, no stoplights. Definitely think this is our new go to for traveling out of SeaTac.

It's really cute, a little small. It says there's a hot tub and a pool, but they removed due to covid. The bathroom dose not have a fan, and the water pressure could be better. But it was cozy and good enough to stay in a few nights.

Very nicely updated rooms. Courtyard is pleasant. Good breakfast options. Pretty quiet location close to the airport, even if you get a room on the road side.

This hotel is in a great place. It is close to the airport and offers an airport shuttle. The staff were very friendly and offered us the shuttle to the mall, which is close by. It is exceptionally clean and very new looking. As a travel agent, I was impressed with the property and the staff. I will definitely recommend it to my clients who may be visiting Seattle.

Recently updated, clean and quiet, with very friendly staff. Breakfast offerings are healthy and very nicely prepared. Coffee excellent. Short drive to airport and to Boeing Field. Easy walk to Target for supplies. Mall also within walking distance. Room was modern and comfortable - and very clean! Bed was great with up-market linens and pillows. Front desk kindly provided detergent for clothes washer. Mini-fridge was as 'mini' as they get, but still a great extended stay.

After arriving late with two teenagers in tow, I was told they’d moved us from a room with 2 queens to one with a king. I was frustrated since that obviously wouldn’t work. But the staff handled the situation beautifully and made it right. We had a very comfortable stay and I appreciate the efforts that were made to accommodate us. Not a lot of hotels would have done the same. Recommend!