I originally rated this place very highly due to the service provided at time of treatment. However, dealing with them for an error with insurance is an absolute nightmare. I asked upon arrival if they take my insurance and they assured me they did. Later, I received notice that they are not covered by my insurance: I called their main billing line and was told I had to speak with the location directly. I called the local office and was lucky to speak with someone who manages their contracts with insurance. She assured me they do have a contract with my insurance and she’d take care of everything. Another month later, I start getting bills from the urgent care that I shouldn’t have to pay (adjusted but still more than supposed to). I have called the local office several times and nobody will call me back. Their main billing department also promises to investigate but then they don’t call back either. Do yourself a favor and do not visit this place unless you have verified with your insurance that this location is covered. Otherwise you will get a lot of unnecessary stress and runaround. Just bad business practices plain and simple.

SORRY IS NOT WORKING ON MEDICAL MISTAKE!!!!!!!!!!!!!!!!!!! If I could give zero stars I would. Do not come here DO NOT, My son and I went here for my son has flu and high fever because that we went here after we waiting 1 hours we meet the nurse practitioner and the nurse take sample after 30 minute she came back tall us my son has covid 19 do not come out to expose other people and she close the door, Am asking them I want check myself and they take sample, after awhile Nurse practitioner give for us my son paper work and prescriptions and she come back and she say" you test result is negative and son also negative" , she say SORRY he has flu.

Super friendly staff, very informative, and genuinely care about their patients. I was able to call ahead, set up a reservation, and I was able to be seen early! Couldn't recommend more

Took my mom in for what we believed might be strep throat. Despite having an appointment we were told it would be a couple of hours. We went ahead and waited. The nurse ran strep,COVID and flu tests and strep came up positive. After another absurdly long wait the NP finally came in. She informed us my mom looked very sick and needed to go to the ER because of her age…she’s in her early 60s and in great health. The ER staff were flabbergasted that this urgent care made us waste nearly 3 hours only to send us to the ER, and the physicians and nurses all agreed the NP could have prescribed antibiotics and rest. The ER staff were very kind and took great care of my mom - despite all of us agreeing that going to the ER was overkill.

This used to be my favorite Urgent Care when I moved to the area earlier this year. Our first 3 visits to this urgent care were some of the best experiences we’ve had. The service was quick, the nurses were very professional and the doctor was funny, caring and very knowledgeable. Unfortunately a lot has changed in the last three months. I brought my kids for a strep test two months ago and we waited close to 3 hours even though there were only a couple of patients ahead of us. Today I came back for a simple test and I’ve been waiting for over two hours with only a couple of people ahead of me. There’s a new PA at this facility and I feel the service is not the same. I won’t be coming back to this location.

Ran over quick for a minor issue and was very happy with the services received. Tameka greeted me with what I assume was a smile under her mask and a great welcoming attitude. Tracy was the NP on staff and also excellent. Thorough but still got me out the door in a timely fashion. Will definitely be back!

I hate to be posting this, but maybe it will help someone. My first visit was decent. I went with my daughter for both of us. We both had a cough. I was on week one of a cough and my daughter (8 years old) was on week six or seven. She gave us cough syrup and called it a day. All good there. I went in a couple weeks later. My cough had gotten so bad that I was lucky to get 2 hours of sleep each night. They took an X-ray but the guy acted like it was his first time and couldn’t figure out the machine. She didn’t show me the X-ray but told me there was a lot of tissue and diagnosed me with bronchitis. All good there. A few weeks later I went back in because my daughter had suspected strep and my chest was hurting so badly to even breathe. They tested my daughter and the rapid test was negative but the doc sent for a culture because her throat looked really bad. She told me antibiotics were up to me so I said yes, let’s get it. Then, she said no, not a good idea. Ok, fine. For me, she said to ice and heat my chest. I’m on 2 weeks of this pain and now have to go to ER. My daughter had a high fever for 5 days and we finally got the antibiotics. To top it all off, I have been paying a copay. My insurance sent me a letter with what they paid and they told my insurance that I did not pay anything. They lied to my insurance, owe me over $100, and will not return my calls. I leave messages but no one calls back or answers. It’s looking like it’s going downhill with new PA… I hope they do better.

Excellent services by Tameka and Traci! Very clean space and polite staff, we were seen after a very short wait.

I don't know if it's possible to make going to the doctor a pleasurable experience, but AFC in Burke comes pretty close. From the moment you walk in you're greeted with a clean waiting room and friendly reception. You check in using the iPad and it sends you a link to fill out all of your new patient paperwork including uploading photos of your ID and insurance card. I absolutely love this! You can even do it ahead of time and get in line before you even get there using their website. The exam room was clean and had a tv, the provider and nurse were friendly and helpful. We were the only ones there- in and out for an ear infection in about 30 minutes including a covid test for my 5-year-old. When we left they offered us bottled water, a lollipop, and a cool unicorn popper toy which was very much appreciated by my child. We're military so we usually use military treatment facilities but those take hours. I will absolutely be using AFC in the future, especially since they take Tricare prime. They sent our prescription over to our pharmacy at Giant foods (also takes Tricare prime) in a timely manner. And we were back home before the morning was over. This was such a nice and easy experience and I recommend it to anyone who needs a quick walk in appointment.

Maybe we had an off experience, since this place has such great reviews. Husband had a high fever, they use the No-touch thermometer here that registered a normal temp and diagnosed him with a common cold. After several more days of fever, cough, body aches, went to another doctor. Their traditional thermometer at the second doctor registered his fever (matching our home device) and diagnosed him with a lung infection. Lots of lost work days and painful nights before getting the antibiotics he needed.

Amazing care! I took my daughter here when she developed pink eye. We were seen with very little wait. The care we received was compassionate and the nurses could not have been kinder. We will definitely be keeping this place in our family’s “medical rotation.”

I just went today for the first time. Probability waited 5-10 minutes. Very fast to be seen. I had so much chest pain and a hard time breathing. Every person I incountered from the front staff to the x-ray tech to the Dr. we're amazing. Genuine concern and care. I highly recommend them.

The nurse did an amazing job with my daughter and making her comfortable. Very effective. If we ever need urgent care again, we are coming back here!

Only highlights of this place I will give is the appearance of cleanliness. Otherwise, I really wasn't all too happy about coming here. Went here this morning, didn't like that there wasn't a kiosk for a self-checking-in; really wasn't happy that I had to broadcast what I wanted to get done and had to go into detail because the young lady at the front desk was not knowledgeable on what my illness was (which is concerning). Another addition as to why you should have a kiosk is so that people can scan their insurance cards. I had multiple cards (one for dental, one for vision, and the other for medical, but I didn't know where they were, but if you scan your card, they are all connected (so if you scan your dental card but you are at an urgent care, it will connect your medical insurance card automatically. Based on my experience, I wonder how many of these reviews are fake or if they give out gift cards or something for people to give them 5-star reviews. Way too many 5 stars, and that is too suspicious (not saying this place is horrible, but they aren't good either.)

I took my son this morning. We were in and out in about 30 mins (it wasn’t busy, so imagine that will depend on that). The nurse and dr were so friendly and took the time to joke around and make both of us feel comfortable. Everyone was so nice from the minute we walked in. We will 100% be back when needed. Thank you so much for being so kind and friendly.

The staff was super friendly, knowledgeable, and helpful. I highly recommended this facility. If ever I need it, I’m sure to be back.

Thank you so much for making the urgent care process fast, easy, and (dare I say) pleasant. The office was very clean. Staff was friendly. We went for pink eye and I am very appreciative that the doctor did not do any more than necessary. Just a few questions, quick exam, and explanation of diagnosis and treatment. Then we were on our way. We will most certainly return.

This place is awesome. I had called the inova urgent care down the street and they had a 2+ hour wait. So we decided to take our chances here. The receptionists were kind and efficient, got us in right away. We were seeing the nurse and doctor within 15 mins. Got our meds and out! Definitely would recommend this urgent care office.

This is the best urgent care we’ve ever been to. The entire experience was pleasant even though I was sick. They were really quick to call me back, the nurse and doctor were so sweet, they made me not only feel comfortable, but loved! And that’s the best feeling especially for someone who doesn’t feel well. Test for strep throat came back quick. Everything was prompt. The facility is very clean.

My dad was visiting and needed to be seen. We came to the clinic and he was seen quickly. The doctor was very kind and determined what was needed to help. His visit was under an hour and his prescription was forwarded to cvs.

I had my first visit to this new urgent care, and I was a bit unsure at first. However, I must say that Lexi, Temika, and Sydney did an excellent job assisting me. Facility was extremely clean and the process was incredibly fast and straightforward. I'm truly appreciative of their efficient service. Thank you!

The absolute best experience. I took my 1 year old to 3 different doctors, none of them did the proper test to detect She has strep throat, after weeks of dealing with a fussy baby, I finally know exactly what my baby has and now have antibiotics to treat it. They got us in super fast and it was a super clean and welcoming place.

People extremely friendly and professional very fast service I am amazed how well they handle my situation.

I am so impressed with this facility and the service they provide. Luckily I was the first appointment of the day, so I was in and out in 30 minutes. My nurse, Tameka, was friendly and kind. My doctor, Ana, took the time to listen to my concerns and educated me on what to look out for moving forward. Extremely impressed and will be considering them for primary care services!

We visited AFC for the first time this morning. I was able to electronically add our name to the wait list, and I did most of the paperwork online. The staff was friendly, attentive, knowledgeable, and efficient. The facilities were clean and welcoming. We’ll be back when the need arises. Thanks AFC for terrific service!

Wow! I can’t tell you how impressed I was with this place. First of all, we walked right in. The receptionist was lovely and totally on top of everything. The nurse (Tamika) was amazing. So kind and personable and great with my son. We were in and out and I can honestly say that was the simplest and most efficient medical appointment we have ever had. Cannot recommend this place enough.