Ideal Image Fairfax image

Ideal Image Fairfax

Medical spa Laser hair removal service

One of the Most Reviewed Medical spas in Fairfax


Address

10380 Fairfax Blvd Suite 220, Fairfax, VA 22030, United States

Website

www.idealimage.com

Contact

+1 571-512-5956

Rating on Google Maps

4.30 (413 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: time (8) treatments (7) laser (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Pamela S. 4 months ago on Google
    I paid a LOT of money for services at Ideal Image for laser hair removal. I was willing to go to any of their facilities DMV wide Bethesda, Gaithersburg and Fairfax. They continuously cancelled my appointments due to them not having staff available to perform the laser treatments. Now that my time has run out for getting the laser treatments they are saying they give no guarantee that the laser hair treatment works for everyone even though due to their own staffing issues I wasn't able to get the treatments in a timely manner. I DO NOT recommend this franchise. Their customer service SUCKS!
    3 people found this review helpful 👍

  • 1/5 Dayellis Rodriguez T. 5 months ago on Google
    From the beginning, this has been a disaster and a disappointment. Diana Rubio assured me in my Zoom consultation with her that if they did not call me within two days maximum for my appointments if I was not satisfied, the most important thing for me was to have the treatments done before my travel date, on December 6, they would give me my money back. She sold me the package ensuring the aforementioned. She told me that she would send me her email to contact her, but she never sent it to me, I can't communicate with you, nor with her, or with anyone, they don’t respond to me, and they never contacted me in two days maximum as she assured me. After countless calls, my assistant finally contacted someone from customer service, the call took a long time to schedule my appointments with the respective treatments and today it happens that they did not attend to me because they made the wrong appointments. I work in a law firm and I have no time to waste, I had to be working and I am losing time and money since I did not receive the treatment at the scheduled appointment I have been trying to get some type of response and solve this for 6 hours. I demand the immediate return of my money and proof of cancellation of the contract right now. I can’t wait. Your poor treatment, lack of responsibility, words, and professionalism are unacceptable. I don’t have more time for this.
    2 people found this review helpful 👍

  • 1/5 Courtney B. 8 months ago on Google
    I have not had a very good experience with this business. I cannot get my money back so have to finish with the treatments I purchased. I feel like it is pulling teeth to get a hold of anyone for questions, re-scheduling etc. as well as trying to find an open appointment for certain treatments. Not having dates available for months out is ridiculous! I will not purchasing their services again.
    2 people found this review helpful 👍

  • 5/5 AC 9 months ago on Google
    Dawn was the best. She was so thorough with my laser treatment. Attentive with my needs and provided different modalities to help manage my pain. She was so nice and helped distract me with good conversation. You can tell she has been doing this a long time and knows what she is doing. Also offered ice packs as well as something to drink if I wasn’t feeling well. Shes great!
    2 people found this review helpful 👍

  • 5/5 MaryJane 5 months ago on Google
    Danielle (who works the front desk) and my nurse Imani were absolutely fantastic!! 12/10 for both of them. Imani had me dying laughing while I was getting my procedure. And Danielle helped me get the proper scheduling I needed while being super kind and relatable. I’m looking forward to my future appointments at the Fairfax clinic.
    1 person found this review helpful 👍

  • 5/5 Elle A. 9 months ago on Google
    I came here for cheek fillers (Voluma?), my first time at Ideal Image or getting any type of filler done to my face ever. I didn't have to wait very long and the waiting room was comfortable with wifi and water bottles. They made sure to check in with me while I was waiting and I felt like that was super professional. The ladies that took care of me were amazing! The injections didn't hurt at all and they made sure I was good the entire time. Swelling isn't too bad, I don't see any bruising and I feel (and look) great! I feel so much younger, thank you guys so much!!
    1 person found this review helpful 👍

  • 5/5 Sue N. 4 months ago on Google
    My laser specialist was amazing. She always makes me feel so comfort and we always have the best conversations. I’ve only done 2 appts so far so I can’t tell you the results but everything has been good.

  • 5/5 Sasha De S. 7 months ago on Google
    I love the team in the Fairfax location! Since Danielle came to the office, she has truly changed it for the better. She is very responsive and just an overall amazing person! I see Naya and love how she lasers. She’s very detail oriented, professional, compassionate and understanding.


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