1/5 Faisal Ibrahim C. 2 years ago on Google
On
29th
September,
2021,
the
hotel,
without
any
justification
cancelled
our
reservation.
A
team
of
7
arrived
at
the
hotel
from
a
7
hour
journey,
only
for
the
manager(
a
lady-Indian
looking)
to
tell
us
our
reservations
have
been
canceled.
She
said
she
tried
reaching
us,
whiles
we
were
in
the
air,
to
confirm
the
booking,
even
though
she
had
already
confirmed
our
booking
and
sent
each
guest
his
confirmation
order
number
and
agreement.
A
lie
that
was
told
by
this
manager
was
that,
she
cancelled
the
reservation
at
5pm.
I
put
the
terms
of
agreement
to
her,
which
stated
clearly
that
the
hotel
will
hold
the
room
until
6pm
before
cancelation.
We
were
there
by
5pm
and
they
had
already
canceled
our
reservation
and
given
our
rooms
out
to
another
group
she
confessed.
This
was
a
traumatic
experience.
We
had
to
go
search
for
new
hotel
rooms
with
our
huge
luggage
in
Ouagadougou.
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