Tisol image

Tisol

Pet store Pet supply store

😠 BE AWARE OF DEBIT CARD RETURN SCAM AT THIS STORE .. I BOUGHT EXPENSIVE ITEM . ITEM WAS RETURNED .. SIMPLE RIGHT ? . ANYTHING BUT .. WHEN I DID RETURN AND TAPPED SAME CARD I USED FOR ORIGINAL PURCHACE .WELL IT WENT TO SOME RANDOM DEBIT CARD THAT IS NOT MINE OR ANYONE IN MY FAMILY . Sfraud was expecte... People often mention staff,


Address

7370 Market Crossing, Burnaby, BC V5J 0A2, Canada

Website

store.petvalu.ca

Contact

+1 604-431-8458

Rating on Google Maps

4.40 (286 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 AM to 9 PM
  • Sunday: 9 AM to 6 PM
  • Monday: 9 AM to 9 PM
  • Tuesday: 9 AM to 9 PM
  • Wednesday: 9 AM to 9 PM
  • Thursday: 9 AM to 9 PM
  • Friday: 9 AM to 9 PM

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 patrick h. 9 months ago on Google • 532 reviews
    BE AWARE OF DEBIT CARD RETURN SCAM AT THIS STORE .. I BOUGHT EXPENSIVE ITEM . ITEM WAS RETURNED .. SIMPLE RIGHT ? . ANYTHING BUT .. WHEN I DID RETURN AND TAPPED SAME CARD I USED FOR ORIGINAL PURCHACE .WELL IT WENT TO SOME RANDOM DEBIT CARD THAT IS NOT MINE OR ANYONE IN MY FAMILY . Sfraud was expected when looked into customer service said inwas at fault and did nothing but told me I made the mistake so this store is doing something to fraud customers beware
    1 person found this review helpful 👍

  • 4/5 Ronnie F. 6 years ago on Google • 346 reviews
    Small pet supply store makes it easy to find what you are looking for. Staff is friendly and helpful.
    1 person found this review helpful 👍

  • 5/5 Andrew A. 1 year ago on Google • 116 reviews
    One of my favourite pet stores. I am a huge fan of a deal, and they have a corner dedicated to discounted items! Great staff here that always make me feel welcome. The staff is always ready to help, custom order things, and give my dogs treats. My only complaint is that they stock knock off prong collars which are not safe for dogs and dangerous for multiple reasons - they feel sharp, they break, they are not up to the standards that a prong collar should be. This is not the stores fault though, as they are sent things from corporate to sell. Hopefully they will stock the good brands or remove the dangerous ones. (Hint: herm-sprenger make good quality and safe products)

  • 5/5 Matt F. 2 years ago on Google • 93 reviews
    Great, friendly staff. We brought in a voucher for a free bag of expensive cat food we got at a convention and despite the voucher being kind of vague, the staff honored it no problem. The voucher got us as our cats love the food so now we're stuck shelling out big bucks here each month, but we're happy to support this business!

  • 5/5 Thomas M. 1 year ago on Google • 88 reviews
    Took my pup to GroomingDales and Veronica took great care of him, he looks so handsome when I picked him up.

  • 5/5 Shayne F. 7 months ago on Google • 60 reviews
    Love this place. The associates working there are kind, respectful and helpful. So so much better than Bosleys at Columbia Square!

  • 5/5 Chris H. 5 months ago on Google • 30 reviews
    Friendly and smart dedicated staff make this my favourite pet store.

  • 5/5 Dawn D. 2 years ago on Google • 9 reviews
    The FRIENDLIEST staff I have ever had the pleasure of being helped by 😊. Honestly! Not only are they supremely knowledgeable about all of their products; food, supplements, toys and treats, but also so welcoming towards all clients, both 2 and 4 legged! Excellent, and I mean AMAZING, selection of both dry and wet food for dogs and cats and a plethora of treats including NUMEROUS Canadian made options! 🇨🇦 ya! Prices are fair, comparable to other shops with similar inventory but most certainly not near the selection or options provided at Tisol Market Place thus I would not go anywhere else.

  • 5/5 Hai T. 8 months ago on Google • 8 reviews
    Friendly staff as always. The owner or manager is always very helpful and will put orders for certain hard to get raw foods.

  • 5/5 gary w. 1 year ago on Google
    Nicely laid out. Staff friendly The manager is very knowledgeable. Well worth the trip every time.

  • 5/5 Michelle W. 1 year ago on Google
    The most welcoming staff. I always have a good experience here, as does my doggy.

  • 5/5 K B. 2 years ago on Google • 5 reviews
    Holden was amazing. He helped us find a new food for my now senior dog that she seems to love! He was compassionate and caring and really explained the difference between the options and made sure we knew the return policy. Thanks so much!!

  • 4/5 Kalvin 11 months ago on Google
    Good customer service and big selection of food for choose for animals


Call +1 604-431-8458 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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