1/5 Dylan M. 8 months ago on Google
This
place
choose
to
cancel
my
room
reservation
at
10pm
one
hour
before
i
arrived
to
check
in
after
a
7
hour
drive.
lied
to
my
face
saying
my
card
was
declined
(later
paid
$650
at
another
location
2.5
hours
later
once
i
actually
found
a
room
last
minute
).
NO
THANKS
TO
THIS
HOTEL.
(the
current
person
at
the
desk
was
kind
but
at
a
loss
of
how
to
help)
person
who
did
the
cancellation
was
off
shift
so
room
was
cancelled,
no
call,
i
left
a
message
with
the
manager
asking
for
a
call
the
next
day,
a
written
note
with
the
kind
gentle
working
as
well
for
the
manager,
no
return
call
apology
or
squat.
21
years
on
the
road,
this
hotel
tops
the
bottom
of
the
chart
for
service,
when
a
manager
can’t
even
own
up
to
mistakes
or
accidents,
with
an
apology
or
explanation
call
or
return
a
message
why
do
i
expect
the
staff
to
follow
any
other
lead
then
the
poor
one
displayed
by
their
leader.
This
hotel
is
a
great
place,
but
due
to
lies,
no
follow
up,
apology,
poor
management
and
just
for
cancelling
a
persons
reservations
at
10pm
with
out
even
a
call.
(all
other
6
hotels
i
tried
that
night
i
asked,
would
you
cancel
a
reservation
with
out
a
call?
their
answers
all
matched,
we
never
cancel
with
out
confirmation
via
a
phone
call
or
attempt
a
phone
call
first)
I’d
rather
sleep
in
the
tim
bottoms
parking
lot
then
give
this
establishment
a
dime.
WORST
EXPERIENCE
REGARDING
CUSTOMER
SERVICE
TO
DATE!!
stay
clear!!
lots
of
choices,
i
suggest
you
look
else
where,
this
place
does
not
deserve
your
hard
earned
money
or
business.
FYI,
i
waited
4
days
to
review
hoping
i
would
get
a
call,
or
something
to
follow
up,
nothing
so
here
is
my
first
review
in
21
yrs
on
the
road
working.
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