1/5 莊惟庭 7 months ago on Google
THIS
front
desk
lady
(name
starts
with
K)
was
extremely
unprofessional.
We
stayed
there
from
8/20-8/22.
Check-in
-
We
requested
more
Kleenex
boxes
(because
me
and
my
partner
were
both
having
seasonal
allergies).
She
said
no
because
there
was
a
box
of
Kleenex
in
the
room
already.
-
We
requested
more
pillows
(because
I
needed
to
lift
my
legs
up
due
to
pregnancy).
She
said
that
there
were
no
enough
pillows
but
she
would
double
check.
(What
kind
of
hotel
would
run
out
of
pillows??????)
Stay
(ADA
room,
because
I
needed
extra
support
in
shower)
-
I
was
in
the
middle
of
showering
and
found
the
drain
was
clogged.
My
hair
was
not
even
wet
yet.
The
ADA
room
only
had
a
small
gap
between
shower
and
bathroom
floor,
so
if
I
continued,
the
water
would
flow
out.
We
called
for
service
help.
After
the
investigation,
the
person
couldn’t
help
us
without
equipment
and
would
let
the
front
desk
lady
know
we
wanted
to
switch
to
another
room.
We
waited
for
at
least
15
minutes
in
the
room,
and
there
was
no
any
phone
call.
My
partner
then
went
down
to
get
help.
The
same
front
desk
lady
replied
to
my
partner
that
she
did
receive
the
complaint
but
she
thought
it
was
just
drained
slowly.
🤷🏻♀️🤷🏻♀️🤷🏻♀️
[10:30pm]
Finally
she
helped
us
switch
to
another
room.
However,
she
did
not
offer
options
to
accommodate
our
needs.
It
was
late
and
we
were
so
tired
so
we
decided
not
to
argue.
The
next
day,
finally
someone
contacted
us
about
providing
a
chair
for
the
shower.
When
we
checked
out,
we
complained
to
the
other
staff.
He
was
nice
and
offered
us
points
rewards
or
waved
the
parking
fees.
Even
though
we
got
to
wave
the
two
nights
parking
fees
(just
40
CAD),
it
was
still
a
terrible
experience.
We
choose
Marriott
to
stay
and
have
their
membership
because
of
their
service
and
quality.
This
is
the
worst
experience
we
have
ever
had
with
Marriott…
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