She's FIT! image

She's FIT!

Gym Fitness center

😠 I am a regular member at this gym for almost three years now. I used the tanning booth in the private room August 5th. I was completely naked in the room for 30 minutes and I kept hearing noises. After I finished my tanning booth session I looked up and noticed a big hole and a man is up in my room... People often mention staff, friendly, membership, time, workout, great, equipment, told, training, love,


Address

4277 Kingsway M35, Burnaby, BC V5H 3Z2, Canada

Website

www.trevorlindenfitness.com

Contact

+1 604-438-1411

Rating on Google Maps

3.90 (346 reviews)

Open on Google Maps

Working Hours

  • Sunday: 8 am to 4 pm
  • Monday: 6 am to 9 pm
  • Tuesday: 6 am to 9 pm
  • Wednesday: 6 am to 9 pm
  • Thursday: 6 am to 9 pm
  • Friday: 6 am to 8 pm
  • Saturday: 8 am to 4 pm

Featured Reviews


Frequently mentioned in reviews: staff (53) friendly (30) membership (28) time (24) workout (24) great (23) equipment (21) told (20) training (19) love (19)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Shani R. 7 months ago on Google
    I am a regular member at this gym for almost three years now. I used the tanning booth in the private room August 5th. I was completely naked in the room for 30 minutes and I kept hearing noises. After I finished my tanning booth session I looked up and noticed a big hole and a man is up in my room in the ceiling with a flashlight looking at my NAKED body. I asked him what he was doing there up in my own room and he said he was doing maintenance. I FREAK OUT and run to the reception CRYING. I booked an appointment to speak with the manager. The day comes, the manager of this location does NOT bother to call me to discuss the situation. I call the gym the next day and the manager makes an excuse saying she did not have the time to call me. I ask if I can get a compensation of any sort. That would be the LEAST they can do. She gets back to me the next day and tells me there is nothing they can do. Super unprofessional. Manager does not care about her customers. Does not even bother calling back. This could have been prevented if the girls at the reception payed attention but they don’t care and all they do is chit chat whenever I come to the gym. THIS is an only women’s gym. Huge violation of the gym policy and their promise. And huge violation of my own privacy. If I can give it 0 stars I would.
    48 people found this review helpful 👍

  • 1/5 Songul R. 7 months ago on Google
    No privacy. She's Fit promises a comfortable environment for women to workout, there was a male maintenance worker in the tanning booth without warning anyone. This gym should warn others if their are maintenance workers in the tanning room. She's Fit customers are promised an all female environment and the gym has failed to fulfill that and privacy. The gym did not even apologize or care. This is supposed to be a female gym only. Any maintenance should be stated and customers should not have to deal with such matters. Super disappointed.
    15 people found this review helpful 👍

  • 1/5 Sharon 3 years ago on Google
    She's FIT! has immediately charged all their customers on June 1st without notifying us whether through email or phone. I have requested a refund from She’s Fit as I was unaware and I am not planning on returning until next year. They have denied to refund me as they said they would need a months notice. However, everything was closed in Early May- how would anyone be able to pick up or answer any emails? You tell me She’s Fit. I would rather do a charge back on my credit card and penalize your company for this instead. Also they're going to charge me on July 1st as well, since I did not cancel on June 1st. The manager was super rude, her name was Rina and she's going to charge me for July 1st even though I was unaware that the gym was going to reopen on June 1st. Technically, they don't care about customers well being, even though we're in a Pandemic. I'm never returning again. Also this is seriously inconsiderate for the company to be doing this, especially in this situation. Shame on you She’s Fit!
    13 people found this review helpful 👍

  • 1/5 V L. 2 years ago on Google
    The ladies at the front desk are nice. The equipment is old and they recently increased the membership fees and also charged me $41.99 this month for gym upgrades..... during COVID you are charged more??? the facility and machines are old and outdated. The weight machines cannot all be used. A sign in the ladies washroom shows an add for new upgraded equipment... I have NOT seen ANY new equipment or machines! UPDATE: Weeks of dirt build up on the mirrors which is GROSS! Clearly "CLEAN" is not necessary but increasing memberships is... SHAMEFUL!
    10 people found this review helpful 👍

  • 1/5 Martina Y. 3 years ago on Google
    I been trying to contact you guys about booking a session online. I messaged you on Instagram, I emailed, I called, but ZERO REPLIES. There is no information or instructions on walk in and booking a session on your website. Terrible management, terrible customer service! I been a long term member, and this is EXTREAMLY DISAPPOINTING! I sent an email to cancel my membership, let's see if you guys will apply. I know this is a special circumstance with covid, but how the way you treat your customer is nothing but awful.
    8 people found this review helpful 👍

  • 1/5 C H. 3 years ago on Google
    If you are considering signing up at this location- DON'T! The customer service at this location is horrendous and there is no transparency in billing and charges. I requested a refund for a payment they charged as I was completely unaware they were reopening (no email or phone call to even notify us). They completely disregarded and didn't even acknowledge my request for my refund when I was emailing them about freezing my account. When I called them about it, the girl that answered was beyond insensitive, saying in her own exact words (I kid you not) "We're already doing you a favor by letting you freeze your account, you want us to refund you too? You should be grateful we're offering account freezes." Absolutely appalling. Not only are the employees and manager extremely unprofessional, there is no consideration for a payment refund even if you have faced an unfortunate change in your financial situation during the pandemic. I will not be returning.
    8 people found this review helpful 👍

  • 1/5 Stupid H. 2 years ago on Google
    I have requested for months now to cancel my membership ever since COVID-19 started as I was uncomfortable entering the gym. I have never even entered the gym once since opening my membership because when I joined, not even 3 days later the country was on lockdown. Every time I requested to cancel my membership, the club extends my freeze for 2 months. They are now making me pay for the membership fee and have charged me extra. When I call them, they said that I never clearly stated I wanted to cancel my membership when I did several times (I have the emails and even read them aloud to them and they just kept saying I wasn’t clear). What is not clear about saying I want to cancel my membership. AND if that’s the case, good customer service would be to reach out and ask for further clarification of what I meant. They won’t remove the fee on my account either and keep sending emails and texts that they will keep charging me extra money if I don’t pay it. It’s COVID time for goodness sakes, why am I expected to pay for this fee when I haven’t even stepped in the gym and from what I’ve heard, they don’t even clean up the gym as properly as they should. I am fed up with She’s Fit and will never return to this gym ever again. Highly DON’T recommend going to this gym. Don’t be enticed by their cheap fees.
    6 people found this review helpful 👍

  • 1/5 Kind H. 3 years ago on Google
    The staff didn't show up on time this morning to open the gym. We were waiting in the cold. The girl named Rebecca was extremely rude to my friend who recently signed up. Their competition is just down the road. Don't put up with bad behaviour from staff. This girl is unprofessional and always on her phone at reception. She should not work in customer service. The rest of the staff are nice.
    6 people found this review helpful 👍

  • 1/5 Chloe L. 11 months ago on Google
    My friend, Jennifer recently made a review about my experience in personal training at this location. Due to her Google review, I was told to contact She's Fit and have a conversation about my experience. The regional manager of She's Fit contacted me about my experience in personal training, as she seemingly empathized with me and agreed at how unfortunate my situation was. Towards the end of the conversation, she asked me "is there anything I can do to regain your trust and appease this experience for you?" My answer was, I would like my money back for the second set of 24 sessions I paid in full prior to the start of my sessions. The response I got back was disappointing, confusing and absolutely intentional, because her goals are not to rectify my personal experience and gain trust, it is to make me go away and feel "heard" so I don't escalate the situation any further. She told me that the service has ended and therefore I COULD NOT be reimbursed. I asked if I could cancel my membership because I didn't want to go to this gym anymore and I was told, this was not possible unless I wanted to pay the buy-out fee. The offer I received was 6 free personal training sessions at THE SAME GYM. That is how this corporation feels they can "regain trust"? I am genuinely shocked at the lack of rectification after asking me what could be done to make things better. I even asked who I could escalate this situation to, I was told there was no one else except the person I was talking to already.
    5 people found this review helpful 👍

  • 5/5 kelsi p. 1 year ago on Google
    The women who work here have AMAZING customer service, work ethic and passion for helping others. I have a corporate membership and frequent many different Club 16/ SHES fit locations and this one is by far my favourite due to the staff. Though there is limited equipment and a lot of it is dated, I will continue to come here for the staff as they make the experience positive. I suggest the women who work here to spend time at the High Gate location and train the staff their on being friendly, customer care and going the extra mile. The ladies at SHES fit! Metrotown are the best! Thank you for being who you are!
    5 people found this review helpful 👍

  • 1/5 Manasi D. 3 years ago on Google
    Highly dissatisfied with the MetroTown Branch: Inefficient Administration, Not Responsive, Lack of Clear Communication, No Transparency in Billing and Charges. They were not responsive to emails or calls. Lack of clear communication by the Manager and her team and very poor administration. The front desk was always busy, and I was put on hold most times and though I was told, they would call back, no one ever did. Inflexible - I was not able to resume the gym after it opened in June (followed by COVID closure) and wanted to cancel my membership, but still had to pay for all the months even though I was not using it. Membership Plans - Not easy to change your membership plans or update it. Also, every time, you want to change a fitness plan they ask you to produce a Doctor's Certificate. Cancellation and Charges - Faced many issues while cancelling my membership. Despite requesting them again and again regarding charges on my card, they were never able to give me a break-up. Never confirmed the last date of usage and payments on emails. Highly unprofessional in all matters related to billing. Healthy Transformation (HT) Plan - Highly Dissatisfied with the HT Plan. I was not able to resume the gym, but still had to pay for all the 7 months. Never received all what was promised earlier when I joined the HT plan - assessments, meal plan and personal coaching. I was told since I was given the Meal Plan in the start, I would still have to pay for the rest of the 6 months (no fitness assessments or personal coaching was given as promised). Finally got an answer to my credit card charges from the Corporate Office - please reach out to them for all your account related queries related to billing and charges.
    5 people found this review helpful 👍

  • 1/5 A N. 3 years ago on Google
    Please do not come to this gym. I plead that you read. Edited review for a revised version: I’ve been a long-time member of this gym, introduced by my mother. My mother was a die-hard She’s Fit supporter for many years; she alleges that She’s Fit moulded her into a better person. And so following in my mother’s foot steps, I signed up. Some years ago, I lost my job while travelling abroad and was unable to pay for small luxuries such as the gym. My mother and I decided to cancel our memberships and they accepted, but fees were stacking up upwards of $200CDN each on a mailed bill and a letter that is like a shark loan’s warning all because we weren’t paying the gym... well, yes. We had cancelled our memberships! Confused, I told them that they had already handled my membership termination at the receptionist. The customer service denied ever receiving notice of cancellation but makes it a point to “considerately” halve my tardy fees, telling me that I can pay half the fees as she cancels my membership. But there was a catch: I had to pay the remaining month’s membership fees. I relented and paid. Years later, I reluctantly rejoin not because I enjoyed the company in particular, but because this is unfortunately the only prominent “women only” gym available within my mile radius. I don’t enjoy the new system. Booking may be easy to figure out, but the woman who had signed me up explicitly told me that “late fees did not apply to casual workouts”. You can imagine my surprise when the receptionist told me that they had to charge me $10 for being late to a booked workout session. Appalling. Here is what I found even more appalling: while signing up for the gym, they break down the prices for you. ~$30 per month for an elite membership with a year long contract; $20 for a plastic ID card (yes, that’s correct); ~$35 to sign up; and then the most amusing offer ever: $20 to keep your membership prices static “because corporate is thinking of raising prices.” $20? I thought I had already signed a contract for a set price per month—why are they raising the prices and why do I have to shell out an extra $20 to ensure that I am not affected by this? Final thoughts: It’s sad. Corporate has completely spun this gym into some kind of gimmicky cash cow. What exactly are the extra fees for? Why are we paying so much for a flimsy piece of plastic with a barcode on it? Why do you charge $10 for late fees? The average Canadian makes a grand total of $14.60 per hour in 2020 yet we are within a pandemic, leaving us with a shortage of jobs and money... so their solution as a company is to charge a late fee of $10 in the middle of a pandemic. The staff communication is completely skewered and seemingly absent; one woman will say one thing, one rep will say another. Why are the communication lines so blurred? What’s worst was having to witness countless of women utilise the machines without properly wiping down the equipment before and after usage. I stood there in disgust as I saw many women wipe their sweat off of their noses, their eyes, and their foreheads, and then touch the equipment. The company tries so hard to herd us like sheep on a field with their bogus booking system yet they fail to keep women like this in line. Am I really paying them for this? I don’t want to blame the employees because they’re just following company policies. The fault is really on corporate. I wish there were more women’s gyms in the city with offered arenas and classes because I don’t want to keep returning and then in turn, supporting Club 16 Trevor Linden Fitness and She’s Fit so that they can exercise this unprofessionalism unto other unsuspecting and naïve victims. Thank you for reading.
    4 people found this review helpful 👍

  • 5/5 kayihura l. 1 year ago on Google
    I’ve been here a couple weeks almost a month to be precise ! And to my perspective, I came from someone that barely went to the gym but with luck I was teamed up with the best trainer (MAHTAB) and she really pushed me and even changed my diet. This gave me the morale to make it a routine and honestly, My body is now adapting and improving in just a good amount of time and excess workouts. Could proudly say this is the right place to be ;)
    4 people found this review helpful 👍

  • 1/5 Laura 3 years ago on Google
    My mother tried to go to the gym today and staff member Rubina at 7:21 PM on Monday October 5 has demanded she pay the no-show $10.00 for a missed gym session dated back to August 24. My mom did not miss this dated session, and the card scan was faulty that day (and other days). She was still allowed in even though her card did not scan. The staff here informed my mom 16 day laters on Sept 9 that she owed the no-show fee. They SHOULD'VE told her sooner, not over 2 weeks later. This shows POOR communication for members and LACK OF CLARITY amongst staff to retain proper scanning protocol.
    4 people found this review helpful 👍

  • 5/5 Nisha Y. 3 years ago on Google
    It has been 3 weeks now since I started working out at this gym. My experience has been great. From day one (starting with registration) the staff has been really helpful. There is one particular staff member - Hang, who has been very friendly, guided me and trained me during my workouts and always answered all my queries. The facility is clean and they are taking all COVID-19 measures to make the facility safe. I feel good working out at this gym.
    4 people found this review helpful 👍

  • 5/5 Amal A. 2 years ago on Google
    Review update 29 Oct 2021 This gym is getting even better with the new manager, Yanna! New machines and a whole new section with trx bands, variety of weights (plates, dumbbells, bags, balls), pull up bar, and a barbell. Extremely efficient use of space, and excellent choice of equipment! Amazing work, and a super friendly and positive team! 😍👏 _________________________ I absolutely love this place. Been going for 2 years now and their price deal can’t get any better for only 8-16 dollars biweekly depending on the locations you sign up for, which are spread across Metro Vancouver with both female only and co-ed branches. This specific branch is my favorite, women only which is ideal for me as a hijabi, it has all the equipment needed for cardio and weightlifting, and the machine sizes and compatible for smaller size women. I would say this location flourished the most with the most recent staff and manager Rubina. Extremely friendly and professional staff, they know you by the name, regularly clean the place, very accommodative. I just love them all, it’s like a family to me now.
    4 people found this review helpful 👍

  • 1/5 Amby K. 3 years ago on Google
    Customer service is bad and very non accommodating. Change rooms are so smelly and some busy equipment are out-of-order majority of the time. Would not go back here.
    3 people found this review helpful 👍

  • 5/5 Ria G. 1 year ago on Google
    It's a nice gym. I especially loved the personal training sessions from Martha here. She has a unique way of doing workouts and is focussed on achieving desired results and is totally dependent on your body type which is the best part. I could see significant results at the end of the session and learnt so much from her.
    3 people found this review helpful 👍

  • 5/5 Erika J. 1 year ago on Google
    The gym is clean, staff are friendly, fees are relatively low, and there's lots of new equipment and machines. I rarely have to wait to use something. I've been training for the past several months with Mahtab and it's been wonderful - she's motivating, funny, and kind. She has helped me immensely with my fitness goals, learning about the machines, and eating healthy. The biggest change is feeling energized, sleeping better, and having an easier time lifting things that normally were heavy! If you want to try a women's only fitness facility and/or work with Mahtab, I would definitely recommend She's Fit-Metrotown!
    3 people found this review helpful 👍

  • 5/5 Christina V. 5 months ago on Google
    This gym is a hidden gem that strikes the perfect balance between affordability and quality. With reasonably priced memberships, it welcomes fitness enthusiasts of all backgrounds. The staff are incredibly friendly, always ready to offer assistance or a warm greeting. The overall environment is cozy and inviting. It's a place where you feel motivated and comfortable. However, it's worth noting that improvements could be made for the bathroom in terms of cleanliness. My personal trainer, Maria, who trains my daughter and I, is an absolute gem. Her attention to detail in explanations and instructions ensures that every workout is both effective and educational. Maria's professionalism and kindness create a welcoming and motivating atmosphere in every session. Her extensive knowledge ensures we're always on the right path toward our fitness goals. What truly makes Maria exceptional is her patience and her ability to push us beyond our comfort zones while respecting our personal limits. She does it all with a warm and good-natured spirit that makes each session enjoyable. Working with Maria has been a transformative experience for my daughter and me, and we couldn't be more grateful for her expertise and unwavering support.
    3 people found this review helpful 👍

  • 1/5 summer l. 4 months ago on Google
    Terrible customer service all around, If i could give a 0 rating i would. Highly don’t recommend this location of she’s fit. Cancelled my membership in June, got a charge end of July after the 30 day grace period. Contacted she’s fit Metrotown immediately, the employee didn’t sign off on my cancellation so told me there was nothing they could do. I asked to cancel then and she said my account would be cancelled beginning of August. Great. Now fast forward it’s been 5 months of transactions bi weekly, my bank has blocked them on fraud and still getting daily junk phone calls saying i owe 300$ in late fees and biweekly payments. Have gone to the location multiple times and been told they would cancel, still nothing. Emailed about 20 times now and just get ignored. Extremely unprofessional and awful management. Don’t come here, they suck.
    3 people found this review helpful 👍

  • 5/5 T 1 year ago on Google
    I used to be extremely nervous about going to the gym until I went to She's Fit Metrotown. All the staff are very friendly and welcoming. I also decided to try out some personal training sessions with Mahtab and I'm extremely glad I did. I never saw results until I started training with her. She's Fit is very lucky to have her on their team!
    3 people found this review helpful 👍

  • 5/5 Kimberlee M. 1 year ago on Google
    I just love it here. The environment is so welcoming, the staff are super nice, and the equipment and flooring were recently updated. This gym has everything you need to get in a great workout!
    3 people found this review helpful 👍

  • 1/5 Ashley B. 3 years ago on Google
    The reception girls are continuously standing, and they don't get to sit down. They are so friendly, as I was on the rower, I can see into one of the little offices where they take sales. The blond girl with dark roots, was sitting on her phone the whole time I was at the gym. You are paying for her to be on her phone? What makes it more laughable, she had it plugged in. Get the reception girls a chair if your other staff get to sit on their phone the whole shift. It's shameful you waste money on lazy employees.
    3 people found this review helpful 👍

  • 1/5 garima s. 1 year ago on Google
    Heads up - My first review ever on Google. So you can understand how frustrated and disappointed I am with their facility. They are never upfront with the hidden charges. We were moving to our new place and hence I tried to cancel my gym membership 2 months early just to ensure I don't run into any issues later on. The representative asked me to wait as they only take 30 days notice. I repeatedly ask them if there were any additional charges that I will have to pay in case I cancel it after - and she specifically said no, that I will be only charged only 2 bi-weekly payments. They end up charging me $42 for their yearly maintenance fee - which doesn't make any sense as I don't workout their any more but the reason I am giving one star here is because even after repeatedly asking the representative they specifically told me that there will be no additional charges and it didn't matter when I cancelled it. The worst part when I tried calling them to rectify the issue they straight forward told me that it is not their prob and they are not responsible - and I was being frustrated for no reason.
    3 people found this review helpful 👍

  • 5/5 Gateka T. 1 year ago on Google
    Started the gym recently and my trainer Mahtab is the best. I am already proud of the muscle strength I’ve managed to get from these past two months. Their equipment is good, I love it there!
    3 people found this review helpful 👍

  • 5/5 Joane T. 9 months ago on Google
    Gym is super clean and the staff are pretty friendly. Best thing is they have sauna and tanning bed. The price is unbeatable, and it never gets super busy where you can’t use a particular equipment. All the machines are relatively new, and there are lots of machines. I love it that it’s an all woman gym, and I feel extremely comfortable working out there. The community is great, and there are work out classes that you can join for free if you have a membership there, which I think is really sweet. Everyone wipes down the equipments when they’re done, which is pretty rare. Parking is easy as well. 10/10
    2 people found this review helpful 👍

  • 5/5 Ria G. 1 year ago on Google
    Great gym for workout. All equipments and lots of space. Vibes are nice and you can peacefully focus on your workout. I also took personal training sessions with Martha there and she does a fabulous job. She tailors the workout according to your body and she has unique postures and new workouts to try out. She is really passionate too towards her clients. I really like this gym and would highly recommend.
    2 people found this review helpful 👍

  • 5/5 Heaven-Lee G. 1 year ago on Google
    Okay ShesFIT is such a great facility to have for the woman who want to workout with other women who want to better themselves too. It could be for mental health, or better heart health, or just to be healthy and get those hours in a week to workout. Either way, I find this location the best in Vancouver. The workers are all so welcoming and easy to talk to. They welcome you with a smile and Hi every time you come in. I’ve been blessed to develop a relationship with most of the workers here. It’s all love and light. Very personable an I love that the most. The classes that take place here have great instructors and the special awareness per section is well put. Thanks Shesfit Family. Xo for a unforgettable experience each time I come in.
    2 people found this review helpful 👍

  • 5/5 M. M. 1 year ago on Google
    The recipients there are always smiling and nice, which gives you a friendly vibe whenever you come to the gym or leave. Also, I am on their regular plan, and the price is reasonable compared to some other gyms 👍 I was trained for a while with a personal trainer, Mahtab, and she is fantastic! Initially, I thought I would spend an hour just doing some workouts she would give me, and that's it, but no! she has the energy to move mountains! She will be more motivated and determined about your goal than yourself sometimes, and she will build a great connection even after you finish training with her. That the session will be a mix of hard-working, laughing and talking. You will see the difference and progress in a short time with her 👏
    2 people found this review helpful 👍

  • 3/5 Lindy S. 3 years ago on Google
    I find it to be friendly and very helpful they have sufficient equipment. I would however suggest that the staff make themselves a bit more available should you need help with a machine rather than have to go to the front desk to find someone. But I do like this location and would recommend it
    2 people found this review helpful 👍

  • 1/5 Simran N. 4 years ago on Google
    After a huge run around with payments and late payments, while trying to figure out the remaining balance, I received an email that was I was blocked. Very poor customer service, will be looking for a head office contact if I can find one.
    2 people found this review helpful 👍

  • 5/5 Patricia C. 3 years ago on Google
    I started working out here 7 weeks ago and have been more than impressed by the dedication of staff, cleanliness of the facility as well as the attentiveness of management. When I walk through the door I am ALWAYS greeted with a warm welcome, by NAME! Alicia and Yanna have especially made my experience one-of-a-kind and quite honestly is at a standard much higher than you would even expect from a gym. The environment is positive, friendly and comfortable for all women to get a great work out! I will definitely not be changing gyms as I more than appreciate the level of personalized and anticipatory service I’ve received. Thank you ladies for all you do! -Patricia Coggan
    2 people found this review helpful 👍

  • 5/5 Annabella M. 3 years ago on Google
    I love coming in here the staff are amazing and go above and beyond to make sure you come in and leave happy. I love how everyone wears masks and now they even have name tags now and I think that’s a great addition because this one employee always remembers my name all the time and everyone else is so kind so I can thank them all properly with their name too :)
    2 people found this review helpful 👍

  • 5/5 C J. 3 years ago on Google
    I’ve been going here since Just Ladies and I can tell you of all the gyms I’ve been to, this one is the best. They have amazing staff that make you feel welcomed and comfortable. Elisha and Yanna are very personable and they go out of their way to help out any way they can. Elisha makes every effort to know everyone’s name, and both Yanna and Elisha always strike up a conversation which tells me they really care about their members.
    2 people found this review helpful 👍

  • 5/5 Megan P. 10 months ago on Google
    I've been coming to this gym for over a year now and will keep continuing as the location is great near skytrain and has free parking nearby if I do choose to drive. The staff are super friendly and always welcome people in. They have personal training packages which I recently tried out. Thanks to the help of Mahtab who guided me thoroughly through the different packages that works with my budget as I'm a student with not a lot of money and was able to finance it out. I had Gabby as my trainer who was super lovely! She understood my goals and planned every session accordingly and made every session fun!. I recommended this gym to some of my friends who were searching for a comfy no judgement gym :)
    2 people found this review helpful 👍

  • 5/5 Carol F. 3 years ago on Google
    I love this gym! Most the equipment are available for use and good price
    2 people found this review helpful 👍

  • 5/5 Natasha R. 3 years ago on Google
    Great gym and the ladies there are very nice and helpful 👍
    2 people found this review helpful 👍

  • 5/5 indriani h. 3 years ago on Google
    good place for gym class, good environment. very affordable!
    2 people found this review helpful 👍

  • 5/5 Manami K. 6 months ago on Google
    I really enjoy my experience here. Friendly staff, clean facility, and a wonderful trainer Maria! She helps me improve my body. After the training and the diet she told me, I lost my weight a lot! She is professional, knowledgeable, and sweet:) I recommend making appointments early before she becomes more popular and fully booked!
    1 person found this review helpful 👍

  • 5/5 Harki S. 3 years ago on Google
    I have been a member of this club for over ten years (since Just Ladies Fitness days). Although the club hours can be inconvenient, staff are always friendly and helpful. The classes are great and engaging. This location has a lot of dedicated and loyal members which makes coming to the gym that much more enjoyable! Cheers!
    1 person found this review helpful 👍

  • 1/5 laura Martinez R. 1 year ago on Google
    THIS IS NOT TOO GOOD TO BE TRUE... IS ACTUALLY A LIE! They told me at the beginning I can cancel any time... I did not like any of the classes so I tried to change my plan, and they told me if I wanted to do that I have to pay additional 75 dollars, so I didn't... after a few months I wanted to cancel.. again they were charging me another 75 dollars if I wanted to cancel... I haven't been there for over 5 months, and still charging me the "active-profile annual fee of 42 dollars). I already paid them almost 200 dollars for nothing, and still, need to pay the 75 dollars if I want to stop paying. I DO NOT RECOMMEND THIS GYM IF YOU ARE JUST TRYING SOMETHING NEW BUT DO NOT WANT COMMITMENT.
    1 person found this review helpful 👍

  • 3/5 Shay B. 1 year ago on Google
    It has good days and bad days.... I have had “horrible luck “as the manager said which I can agree. Whenever I am there something minor takes place that disturbs my workout. I would not say this is a bad gym;What I will say is that insignificant delays on a every workout basis is starting to feel significant!!!
    1 person found this review helpful 👍

  • 5/5 Andrea W. 2 years ago on Google
    I absolutely adore this gym, the management and all of its lovely staff. I feel truly SAFE, welcomed and comfortable at this gym. The Covid protocols since day one have been absolutely exceptional. Staff is always so friendly and warm and welcoming. Even on the worst days when my mental health is in the toilet and I really need my workout, walking into the lobby here is an instant mood booster. Like curling up to a hot cup of tea or a warm fire. It's comfort and self care. I appreciate the effort that has been made this past year and a half to keep us safe and healthy. I always look forward to coming here.
    1 person found this review helpful 👍

  • 5/5 Audaciously Me !. 3 years ago on Google
    Ive tried 3 other gyms in the Vancouver : Burnaby area before finally finding this one, and this it where I’ll be staying! Its affordable, clean and stocked up with all the equipment I need. Coming back from covid, they did everything right to ensure a safe workout environment!
    1 person found this review helpful 👍

  • 1/5 Ivy N. 2 months ago on Google New
    The worst gym I’ve ever been to. The girls up at the front have been so rude and unfriendly to me. I’ve called them at least 14 times and they haven’t answered even though I know they are up at the front. So disappointed in THIS location. I have switched to the New Westminster one and customer service is better but decent. Not to mention it is so dirty at this location. If u could give a 0 or less I would. Do not go here.
    1 person found this review helpful 👍

  • 5/5 baij b. 1 year ago on Google
    I am a member here for almost a year already, the staff are so nice and accomodating especially my instructor Mahtab! She’s the best, she always motivating our group, she was so friendly and dedicated. I love the way she trained us, she’s strict but at the same time you would love her personality she’s always making sure that we are smiling while working out 😂! I’m really grateful that we got her as our instructor I also got a good friend.
    1 person found this review helpful 👍

  • 4/5 Lianna S. 3 years ago on Google
    I live in the Metrotown neighbourhood and just signed up to She's Fit again after a few years of using various other gyms downtown. They are following all covid-19 safety procedures and everyone working at the facility is professional, welcoming and friendly. Price is very reasonable and lots of machines and free floor space available. It loses a star for me just because the equipment is fairly old and the facility is somewhat bare bones but I think it's good for the price.
    1 person found this review helpful 👍

  • 5/5 jay e. 2 years ago on Google
    My wife absolutely loves this location, the staff are all very friendly and helped her settup a membership both on the phone and in person. I've seen a lot of negative reviews about maintenance fees and I'd like to remind everyone that 90% of gyms have these in some form.. The trade off for that here is a helpful, happy staff that give my wife a safe environment to workout in!
    1 person found this review helpful 👍

  • 5/5 Sydney R. 5 months ago on Google
    I finished 12 training sessions with Cateryn, she has honestly been the best trainer. I had never been to a gym before and had no idea how the machines works but she was always with me, she explained all the exercises step by step and even helped me with my diet! I also felt very comfortable since she also speaks Spanish!
    1 person found this review helpful 👍

  • 5/5 Kind H. 3 years ago on Google
    I don’t understand why negative comments are here. I LOVE THIS GYM!!! Best decision ever I made for my health. Workers there are professional and helpful. Rubina is very nice and caring towards the members. I love going to this gym everyday. I’m a happy member. Thanks She’s Fit.
    1 person found this review helpful 👍

  • 3/5 Rashy S. 1 year ago on Google
    I like this gym. Staff is chummy and helpful. Mahtab is super nice. I often saw her helping other ladies in the gym those are not her clients. But other gym trainers are rude with other people. I only have two complaints about the gym timings on weekends. And why the gym is open during paint and construction. It smells so bad when you enter the gym because of the chemicals.
    1 person found this review helpful 👍

  • 2/5 Nee T. 1 year ago on Google
    I have been going to She’s fit for years now. The staff is nice, I love the fact that they’ve renovated the gym, the equipments are typically available depending on the time you go… however, I am extremely disappointed with their service from the Head Office and the incident we are currently experiencing: Two of my other friends and myself have a She’s Fit membership. One of them, recently moved to Vancouver, a few months back, wanting to start a life here. After living here for a few months, she realized it was not for her, and financially it was not a great idea. When we had initially signed up, she explained to the She’s fit staff; that she moved to Vancouver to try it out and her goal was to stay for at least a year, but it will depend on how her life turns out here. The staff stated that, the process would be extremely simple to waive the membership fee as long as you provided two proof of Identification of your new address. It has been over a month, since she has moved back to Ontario. It took She’s Fit, three weeks to reply and when they did, they did not approve of it. It’s upsetting because, considering how many locations they own, how many clients they have.. they are unable to waive a 100$ cancellation fee, despite her proving on her ID and bank mail, that she currently resides in Ontario. They stated that she needed to prove it through billing. However, if you moved back to live with your parents, due to your financial situation in Vancouver, how likely would it be that you would be paying your family’s bills under your name? To She’s Fit, it is 100$, considering you have several Club 16 and she’s fit locations all over the lower mainland and to this girl 100$ means a lot more. Not only that, you still have two existing clients amongst us three who signed up. However, based on the way my friend is being treated, the lack of response from HQ, and the fact that she was informed one thing when she signed up and now it’s very different.. it’s very disappointing for us to continue being clients of Club 16, when there are numerous gyms all over the lower mainland. I honestly hope this issue gets resolved and if anyone has any suggestions to help her out, that would be greatly appreciated. She’s going through a tough time, and this situation is adding onto her plate.
    1 person found this review helpful 👍

  • 5/5 O'Hara K. 4 months ago on Google
    Such a great gym! I was thrilled when I discovered she’s fit because I was nervous about working out around men. If you feel the same, this gym is definitely for you! It’s a great safe and confidence boosting atmosphere where everyone is so kind. I’ve been going here for 1.5 years now 4-5 times a week and it’s the best gym I’ve ever been to! They have everything I need and there’s lots of space. The staff are so helpful and friendly, I stop to chat with them every morning before I start my workout. Couldn’t recommend this gym more!
    1 person found this review helpful 👍

  • 5/5 Marie M. 3 years ago on Google
    Great place to exercise, amazing staff , but KENISHA she's my girl and the best. :)
    1 person found this review helpful 👍

  • 5/5 Julie M. 11 months ago on Google
    This gym is clean and well equipped, the front staff are very friendly and happy to help. I did 24 sessions with one of their personal trainers, Katy. She is an incredible teacher and goes above and beyond training you physically. Katy provides mental and emotional support which was crucial for my training and ultimately my fitness journey as a whole. Her sessions are effective and a tough workout all while keeping a friendly and encouraging attitude. I’ve had an entire lifestyle change that I’ll carry with me forever thanks to her training. I can’t recommend Katy enough 11/10!
    1 person found this review helpful 👍

  • 5/5 Sonia H. 10 months ago on Google
    This was my first time using a gym and I really enjoyed the welcoming environment. A big thank you to my personal trainer Maria who was very knowledgable and understanding. She really tailored the workouts to my level of experience and I am much stronger now after my 12 sessions with her. Highly recommend!
    1 person found this review helpful 👍

  • 5/5 Anfal R. 4 years ago on Google
    The staff at this gym are incredibly welcoming and never seize to put a smile on my face when I walk in. I do training with Melinda and she is the most helpful, uplifting, and patient trainer ever, i always look forward to my workouts with her. In general the location is always clean and the pricing is better than any gym I've ever been to.
    1 person found this review helpful 👍

  • 5/5 Venice A. 10 months ago on Google
    I love this gym. The staffs are welcoming and the facility is a great place for women to workout. My trainer, Maria is very knowledgeable and nice. Overalll, I enjoyed my experience here.

  • 5/5 Bhupinder Kaur S. 1 year ago on Google
    It's great they have repainted inside and out they add more machines and replaced the old ones in new . New floors kind of fully renovated. More staff all the staff girls are very friendly feel like know them forever. Any time when enter in gym feel like very welcome 😊

  • 2/5 gabriela r. 8 months ago on Google
    The price for the gym is okay. But there are so many points off. The equipments are old or are always in maintenance. If you ask for help they say they don’t know. Also, always the accessories like halteres, pulley, and others are never in place. The people might leave it unorganized, but what about the staffs? Shouldn’t they put it back in place? I feel that is missing stuff in the gym. I think for who takes gym seriously and have no time to be looking for accessories it is not a good deal.

  • 1/5 Lara M. 3 years ago on Google
    It was cheap but the amenities is poorly maintained, a machine has been broken for a long time and it was not super clean. The staff are always on their phones when clearly some work should be done instead. I wanted to warn you that they charged me and pretended the payment has not been processed even though I showed my bank statement. Their communication skills are very very poor and they kept going back and forth with the head office. During this time they still charged me 21 dollars because they thought I owned them a payment. Then, I received an email from the head office saying my payment method has been removed but when I went to the branch in Metrotown they said my payment method has not been removed. I asked the manager , Rubina Ghuman for a refund and she told me they can’t do that. Rubina is someone unprofessional and not transparent at all. Lack of skills and training who is even not acknowledging what the head office is saying. Do not go there

  • 5/5 Marney J. 4 years ago on Google
    I have been a member for several years now and I find the workout place to be very helpful by either members, staff or the personal trainers.

  • 4/5 Niveditta M. 5 years ago on Google
    Best place to workout for ladies in a very reasonable price. I simply love this gym. It changed me completely, I think everyone should try it once and with in a week you will see the results. New Halloween theme is great!

  • 5/5 Najah A. 4 years ago on Google
    The good thing about this gym is it's a safe environment to work out without judgment and with a lot of encouragement. They have various classes that you can join. My favourite is Zumba and power. The instructors are knowledgable, supportive and funny. I always have a great time there. I hope if it stays a little bit late in the evening and also if they could have a kickboxing class. The staff at the reception are welcoming and friendly

  • 4/5 silvia l. 3 years ago on Google
    I've been coming to this gym for many years. Its a great environment with friendly staff and all the basics. Best type of place if you're not looking for a lot and just need a simple workout. They have done a great job with Covid measures and precautions since re-opening. Markers and signs are distributed throughout the club and the new booking process is different but easy to figure out.

  • 2/5 Buki T. 3 years ago on Google
    I feel bad writing a poor review because there have been a couple wonderful staff members and I have dealt with nice staff and friendly smiles. This doesn't make up for the numerous awful staff and managers I've dealt with. Poor attitude and lack of customer service come from the top and taint the culture here. I've seen staff braiding each other's hair while there are zero toilet paper roles in the whole gym. I had a staff member say "oh I'm actually done for the day," when she was the only one at the front desk. I recently brought my sister and asked for a guest pass. Didn't think this would be a problem since I was told I got guests passes when I signed up and had never used any. The manager asked if I received a twelve day guests pass in the mail yearly. I informed her I'd never received mail from She's Fit. The manager said I must have the wrong address on file. I asked her to check and they had my correct address. The manager said she could not give me the pass because I didn't get it in the mail. The manager then told us that if my sister got a membership, she would give us the twelve-day pass. Why would we need the pass if my sister bought a membership and why would an out of town guests buy a membership? The manager ended up giving us a consecutive three day pass and had us use up the first day compulsorily showing us around the gym (that I've been going to for two years) despite telling her we were not working out that evening. The gym closes at random times - at 1:00 pm the other Sunday for no reason; it was not a holiday, not a bad weather day, just a random Sunday. No apology, no sign, no explanation. I have to call and make sure they're sticking to the hours posted online before I go in. I would love to change this to a better rating if I see more value placed on customer service in the future and some deep cleaning of the facility.

  • 3/5 Susan 3 years ago on Google
    Kind staff, clean gym, good hours, amazing prices, but they offered tanning to a minor.

  • 5/5 Colleen Purdie F. 4 years ago on Google
    I love this gym. Lots of equipment, fair prices and comfortable for women of different ages and fitness levels. I wish they had personal trainers available.

  • 5/5 ALI R. 4 years ago on Google
    I love Angela. She is always training me and checking on me. She is the best trainer I could ask for and she is sweet. Heidi is a super sweet receptionist. I’m really happy here. ♥️

  • 5/5 Sumi B. 4 years ago on Google
    Nice ladies gym with all modern equipment

  • 4/5 Sheila L. 4 years ago on Google
    The environment is supportive and friendly. The reception people are generally friendly and caring. My main problem is with the machines which are constantly out of order, mainly in the section where air pressure is used. There have been so many times when I have gone to use those machines and they are either not working at all, or half of them are out of order. Its very frustrating, and I wish the equipment, or the system, could be completely replaced or repaired.

  • 4/5 L K. 4 years ago on Google
    She's fit Metrotown is the ideal place for a female to get fit. There is all a girl needs there.

  • 4/5 Mary Jo E. 4 years ago on Google
    It's always a trial to find a gym that fits . She's Fit for me and my daughter has fit the niche. We train with Noriko twice/week and have seen dramatic changes in our appearance as well as overall strength. We've been members for years but training with Noriko was the best thing. She is motivating, challenging and interested in us. She listens to our goals and can change exercises to fit those goals. We had other trainers at the club in the past but until Noriko

  • 4/5 lily h. 2 years ago on Google
    I like the devices. They are not new but well maintained. I didn't end up going because the zumba classes were too early for me after work. Parking right at the front is really a convenient feature though.

  • 5/5 Chaitrali W. 4 years ago on Google
    It’s really comfortable as it’s girls only gym. They have wide range of well maintained machines. The staff is very friendly. Especially I would like to mention Aarti and Navneh - Aarti gave nice stretching sessions and Navneh explained all the machines really well and gave health care advices. Love this place!

  • 5/5 Hajar N. 4 years ago on Google
    My instructor is Aarti, she is really friendly and experienced, I really enjoy working out with her

  • 5/5 Maryam K. 4 years ago on Google
    I joined She’s fit (metrotown) about three months ago , the staff is really nice and friendly , everyone has a special lovely character , kind Har with a smiling face , sweet and energetic Angela ,....,everyone is great ,specially my trainer Melinda 🤗she is the most wonderful and responsible trainer i’v ever had , i got a good result under Melinda ‘s HT program😃 , she is amazing 😊.

  • 4/5 Lindsay G. 4 years ago on Google
    Good woman's only gym, decent and fair monthly fee. However my only complaint is too many ladies leaving their jackets and bags on the gym floor. Can be a hazard.

  • 5/5 April 4 years ago on Google
    Angela is a really helpful coach to work with. It’s a good choice to work out with her! Har at frontdesk is also warm welcoming! Amazing team!!

  • 5/5 Anita Y. 4 years ago on Google
    Angela is amazing! she helped me out and Har at frontdesk is good and warm welcoming as well. All the ladies who work there are great.

  • 5/5 Pinky B. 4 years ago on Google
    Har is amazing!! She was very welcoming and pleasant to chat with. Thank you Har!

  • 5/5 Golnesa B. 4 years ago on Google
    Angela is amazing

  • 3/5 Vero V. 2 years ago on Google
    The staffs are nice and welcoming. And 3days trial was great. And there are so many cardio machines are available and COVID measures are properly implemented. And background music is not so loud, which is great and does not hurt my ears at all. However, the majority of the equipments are outdated. And it gets crowded in the afternoon and evening. It is okay considering its price. And also not many leg workout equipments.(especially inner-outer thigh machine. There is a space for free weights and mostly equipment for arms. But, I barely had a chance to touch Lat pull down machine because so many people keep an eye on it and waiting for it to be available. Hopefully, we can have one more Lat pull down machine so people don't need to wait in line for whole day. And one more thing, I am aware of that annual price adjustment is normal, but I believe that the improvement in quality should not be overlooked. Plus, you would better off making appointment for joining membership because it takes approximately 20-30mins to fill out application forms. Although I wrote down some complaints, I am fairly satistified with my new workout environment.

  • 5/5 Hoara V. 2 years ago on Google
    Great service. I wish they had more leg machines to workout tho, but other than that is a very good Gym for what you pay. Also the staff is lovely, warm and welcoming.


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