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Snap Fitness image

Snap Fitness

Gym

😠 Don’t go there! In case you are here to look for their price, well it’s more expensive than other gyms and it’s much smaller. The real issue is their customer service and public-relation handling. All they care about is their promotions instead of your workout experience. I had a friend who was leav... People often mention staff, friendly, Great, clean, equipment, great, people, Snap, members, membership,


Address

6745 Hastings St, Burnaby, BC V5B 1S6, Canada

Website

www.snapfitness.com

Contact

+1 604-283-9941

Rating on Google Maps

3.90 (99 reviews)

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Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: staff (26) friendly (17) Great (13) clean (12) equipment (11) great (11) people (9) Snap (8) members (7) membership (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Bill B. 2 years ago on Google β€’ 10 reviews
    Don’t go there! In case you are here to look for their price, well it’s more expensive than other gyms and it’s much smaller. The real issue is their customer service and public-relation handling. All they care about is their promotions instead of your workout experience. I had a friend who was leaving this country and I was told the shortest membership term would be 3 month WITHOUT choice. They ended up charging him twice as much by the time he entered the gym. I’m so regret referring my other friends to this place. Will Never Come Back Again. πŸ‘‹ The one month plan they offered was more expensive than regular price of 3months combine. If your priorities is your policy and profit but not the customer experience, maybe you need to go back to school and learn how to do business.
    13 people found this review helpful πŸ‘

  • 5/5 Max H. 4 years ago on Google β€’ 115 reviews
    I’m a member about a year now. I like this place and community. People are friendly, no worries to put personal stuff on dash. The club is 24/7, very convenient!
    1 person found this review helpful πŸ‘

  • 5/5 Miraaz P. 7 months ago on Google β€’ 110 reviews
    More on the expensive side but people come to work out and are serious. Most gym goers are helpful with anything you need. This is not a social club enviroment but a serious gym for people aerious about getting fit and staying fit.

  • 1/5 Justin M. 7 years ago on Google
    This business will steal from you and plead ignorance, I handed in my cancellation of membership form and they claim to of lost it, and when I tried to get refunded many months later for continuing to be charged monthly, the general manager wouldn't even show the courteousy to call me, and instead told her employee to call me and say they cannot give a refund unless I have a copy... I was never given a copy. So, grudgingly I went back in to refill a cancellation form and the clerk behind the desk didn't even give me a copy. When I asked if he was going to give me a copy, he replied "oh you wanted a copy of this" ... so how accountable does this business hold itself for its employees actions?? Not at all, and how much respect do they have for their members that move away and they overcharge? Zero. Do not ever come to this gym.
    6 people found this review helpful πŸ‘

  • 1/5 Eschelle W. 5 years ago on Google
    They stole 140 of my money and refuse to give it back Terrible customer service and have no common decency or heart. They never withdraw their membership on the same day causing my family a lot of hardship during a death in the family. Should be ashamed of themselves for refusing to acknowledge and rectify the situation.
    5 people found this review helpful πŸ‘

  • 1/5 Geno L. 4 years ago on Google
    Old equipment, small space, staff that don’t know the difference between a dumbbell and barbell. And good luck trying to leave. After cancelling (In writing) they continued charging me for several months. I had to speak with someone for their head office to finally get SOME of my money back several months later. Recommend avoiding this place
    5 people found this review helpful πŸ‘

  • 1/5 Trevor F. 7 months ago on Google β€’ 45 reviews
    Equipment is torn up. There were no towels or spray bottles to use. Limited equipment, and some equipment is positioned blocking access to the washrooms. No staff on site even though their door listed that it was to be staffed at the time.
    1 person found this review helpful πŸ‘

  • 5/5 Rachel L. 3 years ago on Google β€’ 11 reviews
    Fantastic local gym with covid protocol that makes me feel safe. Small staff team but all of them are super friendly! Especially enjoyed my personal sessions with their personal trainer Rachel. She gives her clients undivided attention and tailored my training plans to be effective AND fun! Really appreciate how she prioritizes form and ensures her clients are working out safely. 12/10 would recommend having 1-on-1 sessions with her. Even if you're a seasoned athlete, you'll learn something new from her.
    2 people found this review helpful πŸ‘

  • 5/5 Sam T. 2 years ago on Google β€’ 3 reviews
    I've been doing personal training sessions for a couple months now. Staff are great and workout area is clean. My trainer Rachel has been a big help in getting me towards my fitness goals. She's been extremely patient and it shows that her and the other employees care about their work. Definitely recommend coming here!
    2 people found this review helpful πŸ‘

  • 2/5 Pat G. 3 years ago on Google
    All I wanted to do was find the prices. The website won't let you fill out the contact us form unless you gave your name phone number and address. So I walked into the actual gym and there they wouldn't give me the prices unless I gave them my name and phone number.
    2 people found this review helpful πŸ‘

  • 4/5 Mudiwa B. 4 years ago on Google
    To be very clear THIS IS A COMMUNITY GYM. It's for people that are looking to make a change in a positive, supportive, non-judgemental environment. Staff is great and personable. Yes there isn't all the equipement that larger gyms have, but that is made up for in the overall experience.
    2 people found this review helpful πŸ‘

  • 1/5 Ali A. 3 years ago on Google
    Edited my review. Cancelled account because of COVID restrictions. Called and sent an email recieved confirmation of cancellation but was charged for 3 months after cancelled. Check your account statements as they will keep charging you after you cancel.
    2 people found this review helpful πŸ‘

  • 4/5 Ashish V. 6 years ago on Google
    A Small 24 hours gym
    2 people found this review helpful πŸ‘

  • 5/5 Diane H. 10 months ago on Google β€’ 5 reviews
    Just the right size, towels, all the right equipment, clean, well lit, and friendly staff! Come in first thing in the morning, their team is there to greet you with a smile and motivational quote!Highly recommended.
    1 person found this review helpful πŸ‘

  • 5/5 William R. 7 years ago on Google
    Great gym and everyone that works there is very helpful and polite! Could use another squat rack though ;)
    1 person found this review helpful πŸ‘

  • 1/5 Vapester Smoke Shop Ltd V. 6 years ago on Google
    They charge more than 10$ if you just want to use fitness centre for 1 day and their staff is even rude.
    1 person found this review helpful πŸ‘

  • 5/5 Rajan B. 6 years ago on Google
    Been using this gym for over 3 years, clean and friendly environment.
    1 person found this review helpful πŸ‘

  • 5/5 Jasia H. 3 years ago on Google
    Love that it is 24 hrs! Amazing sessions with personal trainer Rachel - super encouraging, helpful and knowledgeable, went above and beyond to push me physically so I could achieve my goals! Would highly recommend her!
    1 person found this review helpful πŸ‘

  • 5/5 Ned S. 6 years ago on Google
    I like the gym. It has a variety of equipment. The equipment is in good condition. The gym is tidy and clean and very secure. Snap out of it! Stop pigging out! =) Snap fitness 24/7!!!!!
    1 person found this review helpful πŸ‘

  • 4/5 Minal C. 7 years ago on Google
    small place, might get little cramped if they have more people then they do right now and run out of machinery but for now its great, small and awesome staff! esp Rosa
    1 person found this review helpful πŸ‘

  • 2/5 Johnny Z. 5 years ago on Google
    Such arrogant unprofessional staff did not reply to an email from a customer
    1 person found this review helpful πŸ‘

  • 1/5 Krista B. 5 years ago on Google
    Very overpriced for what they offer, pushy sales staff
    1 person found this review helpful πŸ‘

  • 5/5 Ning W. 4 years ago on Google
    Great place to work out, fully equipped, friendly staff!
    1 person found this review helpful πŸ‘

  • 1/5 Ahmed K. 3 years ago on Google
    Worst gym ever.Will not recommend!
    1 person found this review helpful πŸ‘

  • 5/5 Stephanie H. 4 years ago on Google β€’ 6 reviews
    As someone who has never worked out at a gym before, I was extremely hesitant to join but BOY am I glad I did! I work with a personal trainer who works out of Snap and immediately felt comfortable there. The staff is tremendous! They keep it so clean and tidy. There's always music on, tv's on, and friendly faces everywhere. I work from home and feel very isolated at times so it's always a treat to pop into the gym to friendly smiles and welcoming folks - whether it's staff or members. Everyone is great! The equipment is clean the space is safe, and now I find myself a total convert. I love my mornings at Snap! And I love that it's 24 hours and I can go any time I like!

  • 5/5 Jennifer H. 10 months ago on Google β€’ 3 reviews
    This gym is awesome. I left for a while but had to come back. The staff is friendly and overall a great place to come and workout!

  • 5/5 gracerzzz 3 years ago on Google
    Honestly, one of the best gyms for me! I love that they have the turning stairmaster, good variety of cardio machines as well as a tonne of great weight machines. I also love the fact that they have a small studio where we can do yoga, some light spinning, stretching etc. without a large crowd! The staff is always friendly and very welcomng! I just joined but I already love it!

  • 4/5 JP S. 1 year ago on Google
    Decent gym!! Took a trial here can be crowded during rush hours, but the 24-7 accessibly is something great

  • 4/5 Walter B. 1 year ago on Google
    Complete gym, diverse membership. Usually clean. Friendly and knowledgeable staff.

  • 5/5 Brian R. 1 year ago on Google
    Relatively well-priced for the offerings. Staff is friendly and not too busy most days and times that I visit.

  • 5/5 Terry L. 11 months ago on Google
    This is by far the best gym I’ve ever been to. The staff at this location make this gym a whole other experience. It’s always kept clean and organized. Everyone is so welcoming, kind, and supportive.

  • 3/5 Michael V. 2 years ago on Google
    Small gym but best value considering I needed a gym for only 2 weeks as I was on vacation

  • 5/5 Shalyn L. 3 years ago on Google
    Great gym- all the equipment you need. Great price and excellent covid safety measures! Zach is the friendliest guy too!

  • 5/5 Joe N. 2 years ago on Google
    Great gym. No smell at all. Love squatting here, it’s special.

  • 4/5 Amrin V. 7 years ago on Google
    The timings are amazing and they work really well for my schedule! Not a lot of people and everyone minds their own business.

  • 4/5 Louis B. 5 years ago on Google
    Lots of room for members.

  • 5/5 srihari g. 3 years ago on Google
    Snapfitness burnaby is a great place. Great staff, clean environment, weight room and equipments are great. They have taken good care of COVID safety regulations.

  • 5/5 Michael B. 3 years ago on Google
    Great staff, very clean inside. Equipment is new. Try to pick non prime times to avoid a it being busy.

  • 5/5 Jake P. 3 years ago on Google
    Great Place to workout and near by places for food and transit systems. Decent start up for Basic Fee and more listed on Snap Fitness website. Check it out! Come in for a RIP, yah true Canadians!

  • 5/5 Siu L. 3 years ago on Google
    Great small gym. People friendly and place clean. Love the booking method online with 12 people max due to Covid19.

  • 5/5 Michael S. 3 years ago on Google
    Great gym, no smell at all

  • 1/5 Amir F. 4 years ago on Google
    The worst experience you would ever have in your life would be Snap gym. Based on several reasons I was not satisfied at all and withdraw my membership. From the first day this gym was overpriced for almost nothing facility. TOO old gym facilities which almost always they are out service. With this price you can have access to the best gyms like stevenash. Unacknowledged staff and cold environment. And at last their surprising heavy cancellation fee !!! when you sign the contract you feel there is no cancellation fee but when you want to withdraw they charge you one month more because you should notice. :-))))) They are cheaters, scam and impostors , dont recommend to have subscription with this gym at all

  • 5/5 kim b. 4 years ago on Google
    24 hours, awesome staff

  • 5/5 Adrian N. 5 years ago on Google
    I have been a member here for 4 years. I usually go during the weekdays between 5:30pm and 7:30pm and mainly use the free weights, bench and squat rack. Despite having only one bench and squat rack, I rarely need to wait for equipment, event at peak times. Floor can be loud when you drop weights but there are plenty of mats to put under you if you're doing deadlifts or rows. There is a separate studio which you have to go outside to access (don't forget your keycard!) which is available to everyone. The gym is kept neat and tidy. 3 private washrooms, 2 of which have a shower. No lockers but in my 4 years, I have never had an issue with theft. There is always at least one or two staff members available and happy to help you with any questions or advice. Very friendly staff who greet you with a smile, even when they are on the phone. Demographic of the members are ~90% male and are all usually friendly or mind their own business; no ego lifters. Most members live a walking distance to the gym. Plenty of parking in the front and the back. When I had to cancel my membership, I gave them a month heads up. it took two signatures, no cancellation fees and a total of 3 minutes. I highly recommend this no frills boutique gym.

  • 5/5 Aryan B. 7 years ago on Google
    All necessary equipment present, Clayton the manager is an awesome guy, all the other staff members are also great people.

  • 5/5 Francis B. 6 years ago on Google
    best place to get in shape, friendly staff all the time

  • 4/5 William 6 years ago on Google
    Great, no frills gym. Equipment is somewhat limited. Lacks: incline bench, ghr, DBs above 100, Olympic platform. Just one squat rack but that's usually enough as it's not usually busy. Really friendly staff and good rates, too.

  • 5/5 Donavin R. 6 years ago on Google
    Love the coziness of this gym

  • 4/5 Uarin C. 6 years ago on Google
    Has everything you need for a gym. A little on the small side. Personal trainers are grossly over priced.

  • 5/5 teddy w. 6 years ago on Google
    24 hours, well kept equipment, friendly staff and also other people working out are also friendly.

  • 4/5 lorzcapp 6 years ago on Google
    Nice people and staff. Very clean environment no smell or anything. Only things I don't like about the place the fact that there aren't more than one set of dumbbells and there is only one squat rack.

  • 5/5 Zack S. 7 years ago on Google
    I have been going to Snap Fitness, Burnaby location, for over a year now and have nothing to say but good. Clean, positive, and helpful environment. Great gym for beginners and veterans alike.

  • 4/5 Thriving O. 7 years ago on Google
    Great little gym. They just about have everything I need. I wish they had fixed barbell weights under 30 pounds. Aside from that, it was great!

  • 5/5 Nathan M. 7 years ago on Google
    Clayton is the best, all employees are really nice and helpffull. Fun place to workout.

  • 1/5 Simon P. 7 months ago on Google β€’ 1 review
    For anyone being billed after they closed, these owners also own the Ladner Snap Fitness. Don’t let them get away with ripping you off.
    3 people found this review helpful πŸ‘


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