The doctors and nurses have been nothing short of amazing which is why I would 100% recommend this clinic. Their admin staff however, could seriously take a class on being kind. Most of these appointments are very sensitive, and their rude/cold behaviour almost has us wondering if we should switch clinics. Super disheartening. I hate to be the person to say it but with all the money we pay to go through IVF/IUI ect, you think they would hire staff that actually has a heart and compassion. Very upset.

They transferred not fully developed embryo on day 5. My embryo was not even developed enough to assess its grade. They transferred it without saying anything as I had been scheduled for fresh embryo transfer on day 5. After the procedure was done, I did some Google search at home about implantation of slowly developed embryo. Many online information said that when embryo is not fully developed on day 5, it can be frozen, thawed and transferred to properly synchronized uterine environment in a different cycle for better chance. Being panicked, I sent a message to them and got back from someone in charge of their lab. He said that it does not make a big diffeence in implantation. I respect his professional opinion even though there are many other professionals who think otherwise. It has been already 2 years since I got the procedure, but my experience with PCRM still left a bitter taste in my mouth as they did not lay out possible alternatives for me and kept me in dark about pros and cons. If I knew that other options available even for slightly better chance, I would have waited for a different cycle for embryo transfer. As a person on advanced age for pregnancy, I considered it my last IVF try and ended up not being able to choose the best possible option for this costly procedure. Staff were nice and seemed compassionate, but their critical decision was not for patients' best interest as far as I am concerned.

Initially, I was very impressed with PCRM. They were very prompt in receiving my referral and called me almost the next day to arrange a consult appointment. The receptionists were friendly and helpful. I met with Dr. Seethram and found him very kind and relaxed, which is a comforting demeanor when you’re dealing with infertility. In addition, I did not feel rushed with him, and he happily answered any questions I had. However, I found he quickly passed over my diagnosis and went straight to talking about treatments (IUI, IVF). It was only after consulting an outside Endocrinologist that I realized there was more I could do with my diagnosis before jumping to expensive and stressful procedures such as IUI and IVF. I understand Dr. Seethram’s suggestions may have hurried up the process, but I would have appreciated him taking more time to discuss these less drastic options with me. It did seem that their end goal was to make money from procedures. In addition, I found that every time I called the office to speak to a nurse, I ended up getting put through to voicemail. I understand they are very busy, but when it happens 4 times in a row concerning a somewhat urgent and time sensitive matter, it can be quite stressful (however I must say the receptionist ended up being very helpful with getting me through to someone). I found one nurse in particular did not listen to my individual concerns as a patient, and her dismissive and condescending manner was extremely offputting. Infertility is an awfully stressful experience, and I would like to think that nurses at an infertility clinic would take this into consideration when dealing with patients - but apparently not. Ultimately I chose to switch to another clinic as I found the poor communication and nurse’s attitudes (who really are the main contact when going through treatments) unacceptable, especially considering one may end up spending thousands of dollars on treatments there.

One size fits all approach, which resulted in me cancelling IVF mid-cycle because compromise was not considered, additional treatments weren't explored. This was despite I told the staff of my care conditions. Was also the most excruciating ultrasound appointment I ever endured. Saw spots, tried not to scream, almost blacked out. I didn't feel safe continuing. I was a patient type they didn't know how to deal with and they never apologized for the negligent care. Many additional failings surrounding appointment bookings, delays, their narrow-minded recommendations to use only one Life Labs clinic (which still botched the lab work), website is slow and inefficient, mess ups on troves of paperwork. $2000 for admin fees + $2000ish for courier just to transfer only his gametes. They really don't listen. We're working with Americans for the surrogacy. PCRM failed to do FDA health screens, so why would we pay such an amount when we have to fly him down and do this portion for cheaper? I personally think anyone who rates this place 5 stars are the same people who would sell their soul for a baby and tell the devil he did a good job. Going through the American clinic for our egg donor/surrogacy portion, and already they're superior for scheduling, communication, promptness, etc. There isn't enough competition in the Canadian market to improve the quality of what is available. I'd have avoided this place if I had a choice, but the Americans were clear that my safety was priority, so had to do this in Canada and at least the hospital (RCH) did their part well when this process turned south. Not PCRM.

I am deeply irked by the endless journey into everybody's voicemail box. Apparently no one has the time to take any call at all, nor do they willing to call back. Every single request is barred behind a voicemail message, promising emptily to return call asap. This beg the question: is the front desk the only position that is staffed with real people? After days of calling with no prevail, I can't help but wonder, am I too low grade for this clinic? Is it because I'd like to consult with the doctors first instead of jumping in blindfolded with bunch of cash in my hand, the clinic considered me not worthy for their service? Do I need a walkin with silk and diamonds on me to prove my worthiness as a customer, or this kind of infuriating negligence is all I am going to get?

I’m super grateful for the clinic and Dr.Seethram for helping us in our journey to becoming parents! Thankfully things got successful pretty quickly but when we had an appoitment with Dr Seethram, we felt heard and felt like we were in good hands. All the further communication was quick and transparent until we got graduated from the clinic. I’m writing this review holding a one week old in my arms 🐣

It was upsetting to see how my wife was treated by some of the nurses at this clinic and by Dr. Havelock. Patient care is about more than medical intervention, it's also about how you treat and interact with your patients too, particularly after they have gone through something traumatic. Our experience with this clinic is that they have completely forgotten that side of their jobs. Nobody should be made to feel that spending 45 minutes with a patient that has experienced an early pregnancy loss and has questions about protocol and procedures re: diagnosis is a burden. 45 minutes is not a "great deal of time" to spend with someone who has lost a baby and has questions. There are other clinics in Vancouver, check them out first.

Dr. Havelock is a very accomplished and well read RE who is married to his belief in existing policy and procedure, even when it’s not in the best interests of his patient. If you’re remotely inclined to having questions about your medical care or about existing policies and procedures, consider another RE. Dr. Havelock is very defensive when asked to explain the thought process behind medical decisions concerning patient care. He does not actively listen to patient concerns, he waits for an opportunity to respond to them defensively. In fact, he may not always wait to respond, he may just talk over you (he speaks very loudly). Dr. Havelock is singularly focused on standards and procedures, which I’m sure results in positive outcomes for a lot of his patients, but unfortunately this is at the expense of showing compassion or empathy for his patients. Nor is it particularly innovative or patient focused. Any doctor can follow a set of protocols as it requires minimal thought or effort on their part. People are not identical robots that come in boxes and there’s nothing innovative about structuring their care that way. Most alarmingly though is how Dr. Havelock will think that he has done a good job of addressing your concerns, when he really hasn’t at all. It’s that lack of awareness that would make me seriously question seeing him when dealing with the emotional turbulence that comes with fertility issues and, in my case, early pregnancy loss. Also, some of the nurses at this practice lack appropriate bedside manner and could use retraining, particularly their nursing manager.

unfortunately they are just after the money. i got pregnant on my second try with IUI but it turned out to be an empty sac pregnancy but when i went for the first ultrasound all happy and excited with my 4 year old son the doctor was actually smiling and excited to tell me that there is a problem and you probably will miscarry soon( like he was ordering a drink from a bar). these people are not sensitive or think that they are giving a heart breaking news. and before all that, the experience i had with the acutal IUI was very painful she couldn't get the syringe where it was suppose to go.. over all i had the worse experience in this clinic and i am looking for a different clinic to follow up.

I was referred to PCRM when I started my journey trying to conceive in 2017. Other than a few nice nurses that work there, I don't have much good to say about this clinic and now that I'm no longer a client I feel safe to express my concerns so that others can learn from my experience and hopefully choose somewhere else. Here is a run down of some of the problems I encountered: the one female doctor has a horrible bedside manner and was openly derogatory about my journey to conceive as a single mother by choice (SMBC) using donor sperm. As a successful professional and business owner with a PhD, I have never been made to feel 'less than' as I did when speaking with this doctor. Further to this, as a SMBC, I encountered paperwork issues because I don't have a spouse. The message seemed to consistently be that I shouldn't be having a child without one. I also encountered significant hidden fees regarding paperwork transfer, test costs, etc. Additionally, throughout their documents they use strictly heteronormative language. Though I'm not part of the LGBTQ community it was glaringly obvious and uncomfortable even to me. The 'kicker' for me though is that they either have a clear lack of understanding of the lifespan of frozen gametes when performing IUIs or they willfully ignore evidence-based information that governs standard protocol followed by other clinics across the country, which led to months of wasted time and thousands of wasted dollars, all of which went into their pockets for very little work. My take away from over a year with this clinic is that it's all about the money.

Dr. Roberts and his team were fantastic! Every nurse and staff member were polite, kind and professional during our many visits. All our options were explained to us and all our questions were answered. The team called us with regular updates. I felt that the clinic was extremely well organized and run by people who care.

I thought this was a really nice clinic, and I liked it. However, the doctors have lots of patients, and they don't have much time to talk. They only told me important things, and the female doctor didn't listen carefully when I talked about my tummy pain from the self injections. I failed my ivf cycle because of poor quality of my embryo. I got one egg fertilized out of four. I wonder why. I wonder if they did something like ICSI for the three eggs they might have fertilized. When she called me my embryo didn't grow, she didn't explain why such as my age or something I don't know. Now I know my eggs have poor quality, but why didn't they tell us before we started ivf? It's a nice facility but I wish they were nicer and more concerned for every patient.

Every staff member is very professional and respectful at PCRM. Very organized and nursing is always prompt to respond to messages. Thank you for all your care and support to patients like myself.

Terrible experience,had laparoscopy from Dr Havelock at Vancouver surgery center,after 2 weeks I went back to see him and was told that my endometriosis is severe, also because we were in the surgery center not hospital so he couldn't remove the tissue and cyst,he recommended me either do IVF or he will refer me to get another surgery in the hospital.I felt that I was just an experiment for him to practice,I had the surgery for nothing!! He could schedule the surgery in the hospital but he put me in the private surgery center!!Why?! Making more money? Will never go back!

This clinic is amazing. All the staff and doctors were so nice and caring and compassionate. Fertility treatment is a stressful and emotionally/physically taxing journey and I feel it is really important to have a good clinic helping you. I have been to other clinics and had horrible experiences. The doctors here are so smart and informative, they never rush you out of an appointment and answer all your questions thoroughly. The nurses are also so caring and kind and really great at their jobs. I mostly dealt with Dr Dunne and Dr. Havlock and they were AMAZING. Often times you will not see your doctor but a different one who is in that day, I have met all of them and they were all wonderful. I just can't say enough good things about how well we were treated here. They helped me get pregnant and I will be forever greatful. I wish I had come to this clinic in the first place instead of wasting 3 years elsewhere. Thank you to everyone at PCRM.

All of the doctors and staff are amazing! They are so patient and kind. Charmaine, nurse at Burnaby, is hilarious and helped me to feel at ease with her awesome sense of humour. Really hope PCRM expands to allows retrievals and fresh transfers in Victoria at some point.

I had an amazing experience. My husband and I were having difficulty getting pregnant. After seeing many different doctors we were referred to Dr. Roberts by a friend. He was patient, knowledgeable and friendly. Needless to say he figured out what the issue was and my husband and I were able to get pregnant. Since my fantastic experience I have referred a number of friends. Dr. Roberts was my sanity and lifesaver!

Great success and a great experience with Dr Havelock and the PCRM staff!

Our experience at PCRM Burnaby was not satisfactory. There is much to say, but the previous reviews below scoring 1 are wrapping it all up pretty well. Our only advise to all who are looking for assistance to conceive is, look elsewhere. This is not the place you will receive care and top rate professionals that you are paying for in high amounts. When thinking of this clinic, the words that come are: self-interest, defensiveness, mistakes, minimal time for patients, unavailability, lack of experience. We only regret we followed one person's recommendation and we have not done our due diligence to research all the clinics available and their success rates comparing to this one.

I when to this clinic was there for 3months they did nothing about my endometriosis (didn’t even tell me I had it, 15mm linning of the uterus anything over 11mm is bad) They just wanted my money I did 3iuis there then went to olive they told me I had endometriosis (that ended up turning into pre cancer)and that I have to go on hormone therapy pills beforehand to help get rid of it first then try for a baby I would not recommend PCRM to anyone

I have had treatment at 4 clinics in the past: Genesis, Olive, UBC and PCRM. I can honestly say not all clinics fair the same. They can have their latest and greatest technology but if the energy of the doctors and staff are low, I believe it affects outcome. Because I'm was in my 40's, all the clinics treated me as a low statistic. That my chances of conceiving was grim. If the Dr's and the staff see that treatment will fail, chances are it will. Dr Robert's from PCRM, on the other hand, welcomed the challenge. He had faith and confidence in making it work. Sure, there's always a chance it may not work. But he was determined. His commitment in our treatment was so over and above what I could ask for. And it made a difference... We welcome our daughter into this world, thanks to Dr Robert's. We had 2 previous treatments with other clinics that were unsuccessful. One of the clinics I mentioned even told me straight out I couldn't conceive bc of my age. Well.....he was so wrong. We did one treatment w Dr roberts/PCRM and it was successful Thank u Dr roberts and staff.

Dr Hilton was nice and patient. She explained different options clearly.

Our iui experience with dr. Havelock was great however after the positive result, we are still left hanging and waiting for an OB. It's frustrating and my family doctor finds it unacceptable. It's been a month and i still don't have an ob. Dr. Havelock's secretary did not follow up or even check why the first ob they've referred me to have not contacted me for almost 2 weeks. If it were not for the help of another secretary in pcrm, we would have not known that tge ob was on maternity leave. We just wasted our time waiting. For the next ob they've referred me to, i was told that if i am not at hight risk that ob will not see me until end of February which by that time i'm probably 4.5 months. That's ridiculous! Because of that i was advised to currently go back to my family doctor to get checked. Now, my family doctor's trying to refer me asap to an ob. I was so happy that we are finally pregnant but this situation that we're in right now's giving me the stress which i think is because of the carelessness and lack of initiative of tge nurse to even follow up or make sure that this journey is hassle and stress free.

I would recommend them to anyone looking for their services, very professional staff.

My husband and I were patients of Dr. Dunne, however had experiences with most of the physicians during out fertility journey. All of the doctors were friendly and professional. Dr. Dunne explained all of our treatment options throughly and never pressured us into anything. While her knowledge and professionalism were great, her care, compassion, and friendly morning chats are why I will always recommend PCRM. Staff from PCRM were also friendly and continued to follow up with me after my son was born.

I did not receive fertility treatments here, but rather I was referred for prenatal genetic screening at this clinic. My ultrasound was completed by Dr. Ken Seethram who explained everything to me/shared results with me as the ultrasound was occurring which was very nice. Afterwards I had my blood drawn and had pre-eclampsia screening. The very next day, I was sent a comprehensive report outlining my results and shortly thereafter I received a call from one of their on-site genetic counsellors who went through the results with me. It was a very informative and reassuring experience. I will return for genetic screening here for any subsequent pregnancies (if there are any).

I was worried about this clinic after reading some of their negative reviews but i honestly had a good experience with them. My procedure wasn’t successful but that has nothing to do with them. The nurses were so caring and understood what I was going through. I will highly recommend this clinic. Thank you PCRM

Top Fertility clinic in Vancouver, experienced & professional staff.

Everyone has been absolutely amazing at PCRM my husband and I are beyond grateful. Dr. John Havelock goes above and beyond, everything is timed perfectly and the nurses are "always" there for you. PCRM made my dream come true! I have been trying to conceive for 10 years and it finally happened. A big thanks they gave me the gift to conceive. I want the world to know how blessed and thankful I am. I wouldn't be a "mother" I am today without the Drs and nurses at PCRM. Now my little "darling" just turned 3 months the other day.

I never had the chance to listen to what they told my wife, this place don't undrestand that I have the right to listen what are they talking about especially when someone has a language barrier, when you call they insist to speak to both of you but when she was upstairs for ultrasound and followups they didn't let me be a part of the conversation!! we wasted lots of money here and definitely not going back. a moneygrabbing place never offered me to have a seat and always waited in the car not knowing what they said about readyness and the size of the ambrio: my advise to you reader: go somwhere else who respect your needs and concerns not who only grab and send you away without taking care of you.

Fabulous experience with PCRM! Highly recommend and will definitely be going back for screening with my future pregnancies. The nurses and doctors are very caring and supportive!

Started our first treatment beginning of 2020, then we did quite many treatments with PCRM. Dr Roberts was amazing, and every single doctors, nurses, staffs were great, we felt comfortable every time we walked into clinic for appointments. Glad we were under the care of them.

The procedure i had was done quickly and was mostly painless. Both the doctor and nurse did an amazing job reassuring me and making me feel comfortable. I've had this procedure done elsewhere previously and was left in a lot of pain so I was very nervous to be repeating it.

I'd like to start out by saying Jeff Roberts is a freaking wicked dude. The attitude he brings to "problems" is brilliant To the people with Endo. I feel for you. My cousin suffers with your illness. Your illness is so new and so complex. I'm sure it's frustrating, and dealing with different doctors all the time can be chaos. I feel like these doctors do their best. They easily made my daughter came to the work and I am forever grateful. Thank you!

Very bad PCRM center I spend there almost $40,000 dollars still dr have no answer for me Anyone want to go there please do some search before you go.. waste of money They only want money no one care for you there Only money no answer That all they do I did twice ivf waste my money Please don’t trust Please I’m telling you guys from my hurt please

Would give 0 stars if I could. As previously mentioned they have a 'one shoe fits all' approach to IVF. After our failed IVF cycle we were told that we should look at surrogacy and/or egg donors with no real diagnosis given. Obviously we were devastated, but 6 months after we were able to conceive naturally while on supplements that a different fertility clinic put us on. And although we didn't get to do IVF with the 2nd clinic they based their supplements and protocol on unexplained infertility. It should be obvious that a medication routine should be based on a persons diagnosis but I guess not with PCRM. Waste of more than 20 K and 2 years of our lives.

Me and my husband just have good things to say about this amazing clinic. What else can I say than my biggest dream was to become a mom and I now have 3 kids, I am the happiest mom. Our journey trying to conceive started in 2008, we did our first and only round of IVF, we had a baby boy in 2009. Our last visit at the clinic was in 2018 for an embryo transfer and we had a beautiful baby girl! Doctor Havelock is a wonderful and compassionated doctor. I recommended PCRM to a friend and she was also able to conceive with their help.

My experience getting 3 IUIs PCRM was not the greatest, which is why I decided to move to another clinic. It was not horrible, but I did not feel that they had my best interest in trying to help me conceive. However, the worst part of my experience with PCRM was at the tail end when I was leaving. After I signed the consent form with my new clinic to request PCRM to release my records, I received a call from PCRM advising that I needed to pay $100 to release my records. I asked where it was written, this $100 fee for a records release. They said that the consent form I had signed for the records release said that I was liable for any charges. I asked where it was written (on their website, any forms I signed) that the fee for a records release was $100. I got an email back saying that it was a standard practitioner's fee. They said the alternative was to ask my family doctor to send over any records they had on file from results that are sent to them as that cost would be covered under MSP. They obviously knew my family doctor only had blood test results and none of the details from other testing we had done in the clinic and notes from the IUIs. This was infuriating to me. Never, had I ever been charged this amount for a records release. I have been charged $15, maybe $25 for admin fees in regards to records but never $100. Especially in a day and age where records are all electronically stored. A fee of $100 to gather and email electric documents..? Furthermore, at the time of this charge (about 2.5 mths ago), this "fee" could be found anywhere. Not on the website, not in any forms I signed. This especially stung after I had paid almost $2000 for fertility treatments and in-clinic testing. One would assume the service for emailing my records would be included somewhere in those costs. I'm sure this was not the case, but it felt like an arbitrary amount they threw out. I could not find this fee cost written anywhere at the time of payment, nor could the staff refer me to where this cost was specially written or stated. And of course I paid it because I needed the records to go to my new clinic. My experience with this clinic unfortunately felt more like a business and less like a fertility clinic, which was made ever so apparent at the end of my time with them. The only good thing that came out of paying that fee was that it reinforced my decision to leave PCRM.

Had a great experience with PCRM so far. Our doctor is Jeff Roberts and he always treated us professionally and with our best interest in mind. It's true that he is not a super warm and fuzzy type of doctor but I don't think that's what matters. He was straightforward with us, answered all our questions, ordered a bunch of tests to make sure his diagnosis was accurate. He wasn't pushing us to do anything we didn't want, he wasn't trying to upsell any of the expensive services offered by the clinic. Even with our treatment he started with lower dose and increased it gradually until it was working properly, he didn't want to put us on a high hormone dose from the start which I appreciated. Finally the nurses at the clinic are all great as well. My questions were always answered the same day I called them and with great patience and sympathy. I will be back to this clinic later on as well!

Worst waiting room ever does not make you feel comfortable the Victoria one is way better the chairs are very uncomfortable feels like you are waiting for the dentist. But the staff are great.

Good doctors. Knowledgeable staff. Very professional

We will forever be grateful to Dr Dunne and the team at PCRM for the effort they put into helping us have our daughter. It was a challenging 2 years with many bumps in the road, but the clinic supported through each step and reassured us that we could keep going.

Overall I had a very good experience here. I am currently expecting after receiving an IUI treatment. My advice to anyone going to the clinic, don’t expect any handholding, it’s an emotional process but this is a very professional place and most of the doctors are not Into coddling you. They will get straight to the point, do all the tests you need etc. If you want handholding, get a midwife after you’re done.

Editing my previous review to 4 stars. We've done a couple of IUIs and are going through our first IVF cycle with PCRM. Our overall experience has been positive, in particular due to the expertise of the medical staff, but the management of the clinic has a few things that it really should improve on. The good: 1. We met many amazing nurses during our time with PCRM. They were very patient (Mary and Dana in particular), knowledgeable, and simply willing to help in any way they can. 2. The doctors here are very professional and knowledgeable. While routine appointments were usually quick, we never felt rushed when we had questions to ask. 3. We were never made to wait for more than 10 minutes for our appointments except on a couple of rare occasions. The bad: 1. While we've had good interactions with admin staff during all in-office appointments, the other interactions were less than satisfactory. We've had one case of a missed phone appointment due to miscommunication/lack of communication between reception and the doctor's personal assistant. The response to us was condescending with no apology given, and we missed a treatment cycle because of this. There was also another case when the assistant had told us the wrong appointment date and I only found out by checking my patient portal. Furthermore, it appeared that our primary physician was changed without our knowledge (although this does not seem to matter as stated in the next point). While we were reassured that our primary physician did not change and it was just that another doctor had been added, everything on the record showed only the name of the doctor that got added. A week after being reassured that we were still under the physician that we originally requested, we inquired about this again and surprise, we were switched to yet another physician whom we've never met before. It doesn't matter to us what the internal administrative process is. The fact that this has been so confusing is simply unnecessary for the patient to go through. These small mistakes are slowly eroding our trust in the clinic. 2. During your treatment cycle, you will deal with whichever nurse and doctor that are available during the time of your appointment. It does not seem to matter much who your primary physician is. Our medication dosage was determined by whoever did the ultrasound. If you prefer individualized patient care or having touch points with as few people as possible, you should look elsewhere. 3. The patient portal is poorly designed and full of bugs. If the clinic relies on this as a way to communicate with patients, it needs to be reliable. Examples of bugs: many important documents don't load properly in the mobile app, once a line of message in the test results exceed a certain length the mobile app cannot display the rest, the mobile app and the web version display different amount of information etc.

In my experience PCRM prioritizes financial gain above all else. Ever since they took over, they have been solely focused on making a profit at the expense of my wife’s well-being. For example, my wife has already experienced two IVF cycles with the previous company before PCRM took over. We had a consultation with the PCRM doctor about the next steps and he recommended that we use a donor egg. This gave us a lot to think about and we didn’t move forward with that cycle or book any appointments regarding a third cycle. All of a sudden, we receive a number of warnings that we will be taken to a collection agency for a cycle we never booked. We have received numerous emails from PCRM regarding collecting alleged debts for this cycle. These emails contain several practices that are illegal under federal law. For example, we did not sign any contract with PCRM that we would be completing a third cycle, so their attempt to bill us for it is unlawful. These emails are incredibly threatening and unprofessional. I know they have no legal grounds, but the unprofessionalism of sending such emails is extremely concerning. Furthermore, they are now emailing these notices to my wife, even after I asked them to stop. I believe that PCRM is engaging in illegal debt collection to the point of harassment. When we initially engaged fertility treatments, the company was under a different business name. Ever since PCRM took over, it has become cold, rude, and frankly, amateur in the way they treat customers like their personal bank account. Such a severe lack of emotional intelligence during an incredibly stressful journey is completely unacceptable.

This was a horrible experience I would never even think of going to PCRM for any fertility or any treatment. Dr. Jeff Roberts was very nice I had my 1st phone apt with him. After a few blood work I would have had to book an apt in office. But unfortunately it didn’t get to that. The assistant of dr. Jeff Roberts you know who you are so I’ll act like an adult not name her. So it came down to that hsg apt maybe all you have heard of this apt and maybe a lot of you ladies who are trying to conceive and want to. Well first of all I want to mention we come to a fertility clinic in sigh of hope to get pregnant have a baby I didn’t sign up to have anxiety, panic attacks or have high BP. The response I received from this absolutely unprofessional assistant in that office was oh we don’t fill that form, I don’t know we have never filled it you have to wait when ever you get that apt. Well good luck maybe if you are lucky in the next 2 years. You can’t prebook prior to 1st day of period, by the time you attempt to book oh sorry SOL maybe try again next month. This is absolutely ridiculous I have missed 4 periods already. I did not appreciate the help, support I deserved so I opted out of this clinic. The manager of this assistant was just as ridiculous I left her numerous messages on vm called her no reply didn’t even call me. I don’t have time to waste anymore time. The main receptionists at this office are amazing so professional just sweethearts wish I had noted their names. I just want to say warn the ladies be careful and choose other options I have also read other reviews they were disgusting absolutely disturbing. I even requested if anytime dr. Jeff Roberts can phone call me I was told by this manager oh he’s busy no time to call you. Well I also mentioned you have some sort of Apt in office for me booked end of this month I requested that manager to also go ahead and cancel I’m no longer interested and please delete all my personal information and data from your database and that patient portal. Anyways I want to formally confirm that it all worked out for me at the ends without her help and assistance there is great ppl out there plus god so never let anyone let you down and don’t give up I was literally in panic mode 1 day before 3 amazing woman stepped in that’s what you call customer service, compassion, caring how can anyone be so cold hearted I guess you have to be a mother to feel it. My apologies Dr, Jeff Roberts I had to cancel my upcoming future in office apt with you any withdraw from your office as I don’t feel confident or comfortable I don’t appreciate the inappropriate, inconvenience and unacceptable behaviour from your assistant. She also hung up on me when I even said if you can’t do my form where can I get from. Good luck to everyone

Really mixed bag on this place, We did one round of IVF in January of 2023, they were mostly accommodating especially on some anxiety issues I had. I was not impressed with the absolute nickel and diming of vulnerable people however and I was not impressed with the lack of the professionalism of the embryologists and Drs. Frequently they wouldn't even look at our chart before calling and then make dumb gaffs or they would tell us one thing and do another. Instead of doing additional rounds with them after our first cycle was a failure and they were pushing for more money for additional rounds we decided to move on to doing IVF abroad and I can not recommend that enough. We went to Greece and did IVF for a fraction of the price and are now pregnant. We never felt like just another uterus on an assembly line in Greece like we did with PCRM and Greece never asked us for payment until the service was completed. Meds are also a lot cheaper abroad. There are lots of countries to do IVF in besides Canada and the US and I would definitely recommend those if it's possible. Ultimately we ended up spending FAR less money flying to Greece a few times that we would have in the US or Canada and we got some really great vacations out of it as well.

I am very happy with my experience with this clinic. Since I was first referred there, I was patiently given a comprehensive understanding of all my options. I never felt pressured to try IVF until we were ready (as it is obviously the most costly option). The front desk staff were always courteous, the doctors professional and kind, and the nurses absolutely wonderful. All my blood work and ultrasound reports were quick and available to me through the patient portal. I was given the option of using their onsite pharmacy or my own. I received compassion and support from the staff. Late night random questions to nursing? Kind, non-judgemental responses the next day! Information needed for my insurance? A quick call back from the PCRM pharmacist. I recommend this clinic and wish luck to those who need it!

I have been receiving very humanized care by this clinic and Dr. Calderon and her assistant. Everyone who works in this clinic is very nice and this makes such a difference, especially in a TTC situation which can be stressful and disappointing at times. In addition to that all the follow up calls have been very helpful, I feel like there is someone looking after me throughout this procedure and that can make a difference to a patient.

I'm so lucky to have PCRM with me on my journey. All the doctors, nurses, laboratory teams, and pharmacists are so organized, understanding, and caring. They made sure everything was on track with clear communication, reminders via phone, and messages. Thank you PCRM team for all the encouragement and support. Highly recommend.