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HighGate Dental

Dentist Dental clinic Cosmetic dentist Orthodontist Pediatric dentist Emergency dental service Teeth whitening service Dental hygienist Oral surgeon Endodontist Dental implants provider Denture care center

One of the Most Reviewed Endodontists in Burnaby


Address

7155 Kingsway #210, Burnaby, BC V5E 2V1, Canada

Website

www.highgatedental.com

Contact

+1 604-526-1122

Rating on Google Maps

4.30 (305 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 7 am to 8 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 7 am to 8 pm
  • Friday: 8 am to 5 pm
  • Saturday: 8 am to 5 pm
  • Sunday: 9 am to 5 pm
  • Monday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: dental (17) teeth (17) dentist (15) experience (12) staff (12) clinic (11) good (9) service (9) time (8) cleaning (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Go Groovy C. 1 year ago on Google
    I did not have a good impression. It seems like a money grab. The dentist did not express much care, everything was 'money, money, money.' Unfortunately, I was excited to have a new clinic in my neighborhood, but had a horrible first experience for my Invisalign consultation. Also, after my payment, they never contacted me back regarding the next steps. I'm sure they just took my money, and the molding was never done. The services also cost 3x more here than other dental clinics. I'll never be coming back here again.
    5 people found this review helpful 👍

  • 1/5 Tara W. 1 year ago on Google
    It is the worst service. The management teams are aware and they do not make you aware of the fees until a year later they tells you the cost of dentist. They ripe you off with their service. I don’t recommend their service. Warning i had extremely bad experience, they take advantage of insurance policy. without consent, had teeth pain and still suffering but paid more than my insurance, worst mistake to go there.
    3 people found this review helpful 👍

  • 5/5 jaiz j. 3 months ago on Google • 113 reviews New
    I visited 2023 November Sunday for an emergency dental check-up. Called at 10am and the team got me 11.00am appointment. Entire front staff and dental hygienist was super nice, helpful, supportive and knowledgeable. Thanks for the great work.

  • 5/5 Tyler F. 1 year ago on Google
    We've been going here for several years and love it. Dr. Najian and her team are amazing with our kids. Our 5 year old is legit excited for his trips to the dentist and our 2 year who was initially quite scared has really come around thanks to the effort by the staff. Very grateful to have such a great dentist!
    2 people found this review helpful 👍

  • 1/5 Jeff H. 1 year ago on Google
    My name is Colleen. I'm a chicken bird BIG TIME when it comes to the dentist. However thanks to the support and outstanding care given by each and every staff member, I happily go now every 6 months. From the bottom of my heart, Thank you Dr. Les Kallos, Shannon and Julie.. UPDATE: this place has gone from good to terrible! I have been trying to get a new upper plate through this clinic and they have made it unbearable. they sent me to a Dr who has no experience with dentures! after months of back and forth because the plate never fit and was simply done poorly. this ordeal started in march of 2022. the manager called yesterday to say they wouldn't be able to help..??!! after 11 months of run around, they do this? the manager said he'd call and never did. I called a week later to ask what was going on. after 2 more messages, he called to let me know that. 2 weeks ago he was interested in rebuilding my "trust". it shows how little he cares about the patients. avoid this clinic if you can. there are lots of dentists in the area. i would advise you go to one that car4es about patients instead of profit
    2 people found this review helpful 👍

  • 5/5 khen F. 1 year ago on Google
    Good place to go, all the staff treats us very good. What i do most appreciate was the information provided to me by the Dentist and the hygienist. I just thought what I needed for a long time that makes sense too. Thank you High Gate Dental.
    1 person found this review helpful 👍

  • 1/5 Mark F. 9 months ago on Google
    This is good place to get your gums butchered. In addition, fifteen months after appointment, they invoice us, even though at the time we had 100% coverage. Complete negligence and incompetence. Absolutely do not go here! June 20, 2023 I don't mind some pain in my mouth. I happily went to another dentist. My problems is that you sent a bill to me for $355 fifteen months after I seen you. My wife and I had full coverage from the insurance. After reading some google reviews, I see this isn't the first time you pulled this. I find it bizarre that you would reply to my post at 1 am. Again, after looking at the other google reviews, it might explain why you were late to some appointments. I called highgate dental and explained the issue. After being put on hold for ten minutes, the clerk told me someone would call me back and had to hang up as there were people in line. And you have the audacity to give me the phone number after I already called and been treated like this? Complete incompetence! I want you to admit that you made a mistake and send the bill stamped paid to my address. If you don't do this by Friday, I am going to escalate this. I think the Government needs to audit your books and expose your shady business practices.
    1 person found this review helpful 👍

  • 5/5 leeemily1985 7 months ago on Google • 23 reviews
    We started going to Highgate when we moved to the area. Clinic is clean and staff is friendly. Dentist are very knowledgeable and good with children. My son is on the spectrum and have no problem getting this teeth cleaned and checked there. Highly recommended.

  • 1/5 Jeremy A. 2 months ago on Google • 17 reviews New
    I wouldn’t recommend this office to my worst enemy. I had several fillings done here and my teeth all seem to be way more sensitive than they were before getting them done. However, the space between two of my teeth where I had a filling is not just sensitive, but excruciatingly painful since I got it done. I’ve been to the office three times for this tooth now and I’ve even had the filling redone now, but now that the freezing has worn off I can tell that the pain is actually worse, and I’m fairly certain that they fixed the wrong tooth. I spoke with another dentist that is willing to correct it, but because this clinic has already charged my insurance, they will not pay for them to get done again. If I want to have this problem fixed, I will have to pay over $1000 out of pocket. I work two jobs and it’s extremely had to get time off work. It’s now been over two months of horrible pain.

  • 5/5 Melanie P. 7 months ago on Google • 9 reviews
    I do not enjoy having my teeth cleaned and have super sensitive teeth and super fidgety but Katie, my amazing dental hygienist is so patient and let's me scratch and itch and just carries on with her work like it's not big deal. They have working TVs which also great for keeping me distracted and calm. My concerns and inquires are always listened to with the utmost respect and I feel understood. I have been coming here for 9 years and will not go anywhere else.

  • 1/5 Tannaz H. 2 months ago on Google • 6 reviews New
    I had an appointment with Dr. Dibaji, and unfortunately, my experience fell short of expectations. My concerns were not adequately addressed, and the overall atmosphere felt rushed, with multiple patients being handled simultaneously, which I found disrespectful. The waiting time was unexpectedly long. Regrettably, my treatment results did not meet expectations. Since my last visit, I've been experiencing toothaches on the left side while chewing, a pain I didn't have before my visit. Despite revisiting Dr. Dibaji due to this issue, there has been no improvement or change since then. My husband had a similar experience with Dr. Dibaji, leading us to the decision not to continue with this clinic. I hope this feedback is taken constructively.

  • 5/5 Rachelle C. 5 months ago on Google • 5 reviews
    The team at HighGate Dental has been commendable throughout the many years of treating my family. We've seen receptionists, hygienists and dentists come and go without experiencing any lack of professionalism, kindness and courtesy from each and every staff member we've encountered. Keep doing what you do so well HighGate team!

  • 5/5 Eileen F. 6 months ago on Google • 3 reviews
    I have a cracked filling the day before. I phoned and got the appointment the same day. The dentist refilled the tooth with no problem. It is a very professional dental clinic. Highly recommended!

  • 4/5 Richa M. 1 year ago on Google
    The staff had been really nice and patient. Assit you with all your requirements. All the jobs of filling was done perfectly. 😊 Thank you!

  • 5/5 Kelly S. 1 year ago on Google
    I have had great care from the team of dentists, hygienists and admin staff at Highgate Dental. I recently had some fillings and they were perfect. No issues and they fixed some other trouble spots and cleaned me all up. Thanks.

  • 5/5 Sunaina Ajit K. 1 year ago on Google
    Originally pick the dental clinic because it was close to home. But now I’ll be very particular about going to Na-Young, the dental hygienist is incredibly meticulous about the cleaning and has refined dexterity so all of her actions are very effective and comfortable. I even got educated on oral hygiene habits and got floss so I can start immediately. Above and beyond. Five stars, her and Dr Najian.

  • 5/5 Jolene H. 7 months ago on Google
    I love our dentist! They are always super helpful, informative and accommodating. I have never had healthier teeth and gums in my life and a lot of it has been because of the suggestions and education that they have given me without any judgement.

  • 1/5 Majestic 2 months ago on Google New
    Filling botched from the start; Never bothered to check it out. Fell out today. Was told my teeth were totally clean with no areas of concern, which I know to be untrue.

  • 5/5 Shaf H. 2 years ago on Google
    I have only GREAT things to say about HighGate Dental. Especially about Michael and his teeth cleaning skills. He has been coolest person I've ever met in a dental office. His finesse and attention to detail on my teeth is extraordinary. I feel like a million bucks everytime he's done working his magic on me. He always provides the best advice and the experience he gives is that similar to being at a spa. I look forward to my dentist visits now.

  • 2/5 Habib A. 1 year ago on Google
    I got 2 star for great customers service and i cut 3 star for being dentist late on date of my appointment and she drop the tools that she had on hand to my face 😒

  • 5/5 J O R E Y C A K E S. 2 years ago on Google
    I just had a cleaning with Nayoung. She was professional, nice and gave extra care with my teeth. Highgate has friendly staff. Bonus, they have tv’s on the ceiling.

  • 5/5 Nemanja D. 1 year ago on Google
    I go here for cleaning every now and then, and cavities if needed. The Dentists are really nice and friendly, you check in and you are in almost right away! They even have little rewards for younger kids, but im too old for those. They always do a good job with the teeth and i never have any pain at the moment nor afterwards. Very satisfied with the place! ⭐⭐⭐⭐⭐

  • 5/5 Childe R. 1 year ago on Google
    I was very pleased with the work that I got done. The doctor was professional and friendly, and she made me feel at ease.

  • 4/5 Ariel T. 10 months ago on Google
    I've been going to Highgate dental for years and have generally had a good experience. On my last visit they informed me that my x-ray fees were not covered. They've always been covered before. I'm careful to not go over my insurance amount, so I'm not sure why they are trying to charge me now? I have a few visits coming up, so we shall see how this goes...

  • 5/5 Margaret H. 9 months ago on Google
    Love having my teeth clean. Always a great experience. Friendly awesome staff. See you next time.

  • 5/5 R T. 10 months ago on Google
    My visit with Mayong earlier this week for a cleaning went very well. She is prompt, gentle and takes time to explain any procedures and how to improve my dental hygiene. Keep up the fantastic service. I highly recommend her and this dental clinic based on my personal experience and interaction with everyone. Thank you!

  • 1/5 Sajad T. 11 months ago on Google
    One Star is more than enough!!! One of the staff is very rude and has offensive behavior. it was an Oweful customer service. I dont recommend at all to get service from this clinic. They send me an outstanding invoice for 2021 which is ridiculous and threatened me to follow with collection company if I don't pay!!! I have two coverage with Canada life and they were supposed to claims from insurance!!! But after 2 years they just informed me you have outstanding invoice!!!! They also messed up for my appointment, and they were trying to give me Starbucks gift card for their mistake. You guys are looser, because I already explained what happened to all of my friends and relatives who I recommend using your services before to change theirs clinic. You are losing more than 11 persons Good luck !!!

  • 5/5 VancityMaps 9 months ago on Google
    I have seeing Dr. Neda Debaji for few years now. She is an excellent doctor. Very good bedside manners, very efficient and effective in patients care, she takes great care and put effort in planning ahead with the patients.

  • 1/5 SIEKIERA 1 year ago on Google
    I don't think I want to go back there again.. seems like assistants are running the show and smile from receptionists is rare occurrence ...more like a vet clinic is all about money ...far from professional ...

  • 5/5 VancouverNina 9 months ago on Google
    I've been coming to high gate dental since I was 18 and even though I moved to Surrey I have not relocated to a different dentist because HG dental always has gone above and beyond with their client service and are always so flexible and accommodating and it's rate to find that these days. As well as a clean and sanitary office. I've been to other places where it was so dirty and unsanitary so this matters a lot

  • 5/5 Merhawit F. 10 months ago on Google
    I had a dental cleaning today at 6 pm. The staff who has cleaned my teeth is amazing. She welcomed me very well. She is so friendly, responsible, accountable and compassionate. She cleaned my teeth wonderfully. She also advised me what I have to do to keep my teeth clean. She really made my day. For sure I will comeback again. Thanks for your awesome service.

  • 5/5 Daniel T. 1 year ago on Google
    Been coming here for years and highly recommend it! Always a pleasant experience from start to finish on all of my visits. I grew up in Burnaby so I went here but now that I don’t live in Burnaby anymore, I still make the drive to go here specifically for my dental needs.

  • 1/5 Kay D. 2 months ago on Google • 1 review New
    Went here for the first time this month. I have never minded going to the dentist because I typically have a good experience, but what happened to me here was traumatizing and I can now understand why people are afraid of the dentist. The hygienist destroyed my teeth and gums. The "cleaning" was so incredibly painful, my mouth hurt for 3 days after. She also tried to tell me I was deficient in multiple vitamins?? I had to move chairs after the cleaning for two more X-rays. The, I assume brand new assistant or assistant in training, fumbled around and could not figure out how to put the sensor in my mouth, tried multiple times then gave up and took me to the panorama machine which is $80 instead of $30. The dentist barely said hello to me and told me they needed to take a previous filling out and replace it. I've had a second opinion since and this is false. This is the most unprofessional, money grabbing "dental office" I've ever been to. Will not return.

  • 5/5 HONZ F. 2 months ago on Google • 2 reviews New
    Nice and clean and julie the receptionist gets me always fast when me or my son has a chipped or cracked tooth … they do fillings fast as well … very happy 🙏

  • 1/5 john v. 3 months ago on Google • 2 reviews New
    Hygienist was extremely rude and condescending. Made my experience very uncomfortable. Butchered my gums. I had to walked out midway through my appointment. I would not recommend this place to anyone.


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