Integrated Wellness Medical Clinic image

Integrated Wellness Medical Clinic

Medical clinic

😠 The worst service ever. Doctors are really rude and unprofessional. If you need urgent care, please do not consult any of the family doctors here. We made a mistake by choosing Dr. Rekha Garg as our physician. She's never available, and its really difficult to get through to her if you need help. Wo... People often mention doctor, phone, appointment, clinic, family, time, Garg, call, Singh, feel,


Address

4655 Central Blvd #2, Burnaby, BC V5H 4H7, Canada

Website

www.inwell.ca

Rating on Google Maps

2.70 (95 reviews)

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Working Hours

  • Sunday: Closed
  • Monday: 9 am to 4 pm
  • Tuesday: 9 am to 4 pm
  • Wednesday: 9 am to 4 pm
  • Thursday: 9 am to 4 pm
  • Friday: 9 am to 4 pm
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: doctor (18) phone (16) appointment (16) clinic (15) family (14) time (13) Garg (10) call (10) Singh (10) feel (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Mandy A. 2 years ago on Google
    The worst service ever. Doctors are really rude and unprofessional. If you need urgent care, please do not consult any of the family doctors here. We made a mistake by choosing Dr. Rekha Garg as our physician. She's never available, and its really difficult to get through to her if you need help. Worst healthcare facility I've ever seen in Canada. My request to doctor's is that, we pay taxes to the government who pays your salary. So in other words, you are bound to help people who are sick and vulnerable. Not sit on your high horses and still get paid from the Government. Live by the oath you took and serve the public.
    9 people found this review helpful 👍

  • 1/5 Emilya Guerrero A. 1 year ago on Google
    I’ve been a patient with Dr.Garg for over a year now. I can confidently say I have found probably one of the worst doctors in British Columbia. I only reach out to “Dr. Garg” (using doctor very loosely) for lap requisitions for blood work. Usually to check my Iron, thyroid levels, or sti test. Every single time I’ve told her my request and concerns, she immediately follows it up with a sigh. Her immediate response is to invalidate me. She jumps straight into “you don’t need this” without asking me why I’ve requested this in the first place. Every phone call is a battle to validate my reasonings and feelings. I’ve told her she makes me feel crazy for wanting to check in on my health and her response was “I don’t make you feel crazy” ???? If you’re looking for a doctor to gaslight you, show no empathy or concern towards you, she is the perfect fit. I even went to her specifically because I thought having a woman of colour as a doctor would protect me a bit from the already terrible medical system. But nope!! I believe she’s burnt out, I’m it for the money and could careless about her patients. She’s more concerned about how quickly she can hung up the phone. Which she just did ahah she literally hung up on me. While I was very nicely explaining Id still like to check my iron even if it’s isn’t recommended. I’m in complete disbelief in her unprofessionalism, disrespect and ego. I hope she reads this so she really considers retiring. Dr. Garg, if you’re reading this you’re causing so much harm. You are burnt out and it’s time to stop providing terrible medical service to your patients.
    8 people found this review helpful 👍

  • 1/5 CAL 1 year ago on Google
    This clinic often has a phone message that says “ our phone lines are now closed” the recording goes on to say what hours the lines are open.I’ve called numerous times when the lines are suppose to be open, only to get the message that they are not open. Dr Garg is not very accessible to her patients. It’s difficult to get a office visit with Dr. Garg. Very frustrating when you can’t even get through via the phone lines. Seems like a very unorganized office.
    8 people found this review helpful 👍

  • 1/5 Run A. 1 year ago on Google
    ***Please avoid Dr. Garg at all cost *** She is extremely rude and doesn't listen. Every time I visited she made me feel like she was being put out by having to address my concerns. As my family doctor she never picked up the phone call and I would rather choose a walk-in clinic.
    6 people found this review helpful 👍

  • 2/5 Bardia P. 3 years ago on Google
    This place was so dirty, when dr rasool washed his hands there was still soup on it and it was disgusting And he touched me with those hands The whashroom was so dirty you could not even wash your hands in there as you see in pictures The pharmacist touched my aplicator without washing hands or sanitizing Everything was dirty BUT At leas they helped me so 2 stars for help Also the pharmacy is more expensive than the shoppers or Walmart
    6 people found this review helpful 👍

  • 1/5 mico 머코 r. 1 year ago on Google
    I am not giving any sort of stars to the services given by this clinic. Ever since my family doctor move to this clinic, everything slows down in communication. They need to add more people at the reception to assist phone call. I was on hold multiple times and still no apologies for putting you on hold longer than usual. Time to go somewhere else. Definitely pure dissapointment. Train your receptionist to be a people person. !
    4 people found this review helpful 👍

  • 5/5 Chantelle M. 9 months ago on Google
    I must say Dr.Singh was attentive, thorough and one of the best I've seen professionally from my experience seeing physicians. I also have to compliment his front staff who were very helpful and friendly. Definitely recommend this practice 👍
    3 people found this review helpful 👍

  • 1/5 Alexandria Francis (A Real Life W. 1 year ago on Google
    I'm writing this review because I called and was put on hold for 18 minutes. When the administration rep finally picked up she was snappy and said she was on the other line with a patient and when I told her I felt forgotten because I waited 18 minutes she didn't even apologize. Their phone staff is rude beyond belief. Dr. Peedikayal is so thoughtful and caring but they're administration actually outs my review into the negative stars. Dr.peedikayal saves the day on this review. Avoid this clinic, seriously. It's not worth the stress. Until they're given client service Training, I'd recommend finding other care.
    2 people found this review helpful 👍

  • 1/5 Lucas Barroso (. 5 months ago on Google
    Made a poor choice by choosing Dr. Shadmani as a family doctor. I called to schedule a phone call consultation on September 13th and was told that she was on vacation and won't be back until October 2nd. I schedule and appointment for October 2nd (the date of this review), call time came and went. I called the office 30 mins after the expected call time. (Busy). Called 3 more times (busy) Called one last time (office closed) So I had to wait 2 weeks for an appointment, then got stood up. Very unprofessional.
    2 people found this review helpful 👍

  • 1/5 Daniela P. 1 year ago on Google
    Dr. Rasool is absolutely amazing, he is the best family physician that I could hope for, but making an appointment through front desk can be very difficult and time consuming. Edited: please tell me, how come the answering machine says that the office is now closed for lunch from 1-2, when I’m calling at 12:30???? I had an urgent questing for my doctor but we will now have to go to the hospital instead
    2 people found this review helpful 👍

  • 1/5 K M. 1 year ago on Google
    I'm a patient of Dr. Barcan's whom I adore, it is a shame she left her previous clinic as it was much better run. I have been calling since 9am since the phone lines have been open and cannot talk to anyone to change my in-clinic appointment to a telehealth appointment. Now I will more than likely be charge for a no show because I have covid so in-clinic is not possible and they will not answer the phone. I was also to receive a referral form but have not received them and it's been a WEEK. Update: I cannot believe I had to call the PHARMACY to get a message to the clinic that is absolutely atrocious!!
    2 people found this review helpful 👍

  • 1/5 Cecilya G. 1 year ago on Google
    Dr,Garg is unprofessional. She lacks empathy and should stop practicing. Nothing but invaliding experiences with her.
    2 people found this review helpful 👍

  • 1/5 Jason M. 6 months ago on Google
    4 time I have been left on hold for 2 hours just to have the secretary hang up on me. I had to make a online appointment and it took 35 days to get an appointment. Today at 12 noon was my appointment. It is now 12:30pm and still no call. Absolutely garbage service.
    1 person found this review helpful 👍

  • 1/5 Sonam T. 1 year ago on Google
    This clinic has been very frustrating to deal with. I was a patient of Dr Barcan at her last location and I truly miss those MOA’s. I had an appointment with Dr. Barcan and was supposed to receive my referral afterwards. I did not so I called at 1130am to let them know I needed it ASAP and to email it over. I gave them the benefit of the doubt and waited until close today and still received nothing. This is time sensitive. If I have an appointment over the phone then I should be receiving my referral requisition immediately after the appointment. Do not recommend.
    1 person found this review helpful 👍

  • 4/5 Monica H. 2 years ago on Google
    I am a newer patient and so far I really like this clinic. Dr. Rasool showed sincere interest in my medical history and immediately started me off with thorough lab work and testing. I also had to call the clinic back to discuss how to arrange my Ultrasound and the receptionist was very kind and very helpful and provided great tips on where I should book. I do find their phone system and hours confusing. They must be a very busy clinic and leave their phones off longer than their phone system indicates because lately I have had a hard time getting through. Today is a Wednesday and not even 2pm and their phone indicates their office is closed. I also feel, I could be wrong, that when I arrive for an appointment my Doctor does not always know why I am there which confuses me. I book an appointment specifically to discuss lab results or discuss a survey I filled out about Depression, which I tell the receptionist, but when the Doctor calls/walks into the room he asks what can he do for me which leaves me to believe there are no notes on my appointment leaving him a little unprepared. The appointment goes well regardless but I don't like that feeling. I don't like the negative comments about the staff on google. Everyone is quick to judge but if you have never worked in the medical industry you do not know what they are dealing with. Perhaps the person is short with you because they were just dealing with a traumatic case or an abusive client, you acting entitled, rude and impatient is not going to help the situation. You attract more bees with honey as they say, so be kind and patient with medical workers.
    1 person found this review helpful 👍

  • 5/5 Briana G. 6 months ago on Google
    Dr. Singh is an absolute gem of a human. Excellent bedside manner and takes the time to ensure you are heard. Nurses and front desk have been awesome every time I've gone in. I love that the nurse will do vitals and weight before appointments, it's very comprehensive care and I feel like I've won the jackpot as my husband and I both have him as our family doctor through burnabys primary care doctor waitlist program. It took about 1.5 years but it was worth the wait. Thank you everyone and take care of yourselves, it's easy to get burnt out in this profession!
    1 person found this review helpful 👍

  • 5/5 Kevin 6 months ago on Google
    Moved to BC from AB in autumn 2021 and was finally able to get assigned by the province to a family doctor in spring 2023. Dr. Singh has been great so far - very thorough, professional, and concerned about the health of his patients. Wish I had been able to start seeing him sooner.
    1 person found this review helpful 👍

  • 5/5 Ferhad Sean A. 1 year ago on Google
    The staff at the clinic were friendly and courteous. Fiona at the front desk was very kind and helpful and so was Luisa. Dr. Rasool listened and attended to my care professionally. Thank you, Fiona, Luisa, Dr. Rasool and staff.

  • 5/5 Jodie M. 1 year ago on Google
    Integrated Wellness Medical Clinic is the best Clinic in the lower mainland in my opinion. Dr. Garg is a fabulous doctor and I am so happy she allowed me to become one of her patient's. This clinic is prompt, caring and honest with all their patients. I would recommend her to all my friends, neighbors and family.

  • 3/5 Shyann N. 1 year ago on Google
    I love my family doctor here, she's amazing! But receptionists, they'll leave you on hold for up to an hour, forget about you, then you gotta call back to wait again, when you wait they'll get on the phone like "can you wait" without you responding back, no eta nothing... I waited 53 mins and this is my 5th time calling back.. I understand they're busy, however try not to forget you placed us on hold.... I feel forgotten sometimes with receptionist at this office.

  • 1/5 Sofia C. 1 year ago on Google
    My family doctor works in this clinic. He's a good doctor. But the staff is terrible . The front desk ladies are so unprofessional, lazy , lazy , lazy , did I mention lazy ? Grouchy , stupid, disrespectful, and careless. They never have appointments because they leave early but they'd tell you they are busy.

  • 5/5 Ray T. 11 months ago on Google
    Dr. Maninder Singh is very professional & caring. He went all details about my issue and dealt professionally. I am very satisfied with his service. The receptionist are generally welcome and prompt as well. Keep it going!

  • 1/5 Daryl F. 11 months ago on Google
    Went as a walk in in march, saw Dr Singh who was actually great. He gave me 4 wk medication and told me he was taking new patients, just to fill out the form and leave with reception (which i did) then he told me he wanted to see me after the 4 week period when i finish my medication. Now its 4 weeks, i find out nothing happened with my paperwork, they wont let me book with Dr. Singh as hes only taking registered patients (i assumed i was one), and no more walk ins?! How am i meant to fix my health problem when he personally asked me to come back and see him to evaluate my progress? Why did i fill out the form to join when they now tell me its got nothing to do with them its up to burnaby division and i have to register through them? Now i have to try 'walk in' to another place which can take weeks to try get help whilst my health is deteriorating? Would love for Dr. Singh to reach out as he seemed like he wanted to really help me but now im just thrown to the scrap heap. I get the overall system is not good but this practice has misled alot of people by advertising 'accepting new patients' for weeks then saying the form is useless, its not up to them.

  • 5/5 Nidhi N. 3 months ago on Google New
    Dr. Singh is very professional and punctual. He listened to my concerns and answered all my questions patiently. He explained my condition and treatment options clearly. I felt very comfortable throughout the visit. I would highly recommend Dr. Singh to anyone looking for a family doctor.

  • 5/5 Rabia A. 2 months ago on Google New
    Dr.Singh is very professional and caring. Really happy to have a family doctor who you can rely on.

  • 5/5 Elizabeth M. 6 months ago on Google
    Just wanted to give a shout-out to one of the MOA’s at this medical clinic. Fiona is very friendly, polite and extremely attentive and efficient, I was in need of urgent assistance with my elderly mother and Fiona came to our rescue and helped simplify and got us immediate help. I always feel like my family and I are in good hands when I’m attended to by Fiona. Also have to say that I love our family doctor. Dr. Meenaz Rasool is a very knowledgeable and attentive doctor with a warm personality.

  • 1/5 Laurie G. 3 months ago on Google New
    I hated the service here. I couldn’t get an appointment even during a crisis. My Dr. Garg left this place. I’m thrilled she did.


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