Edmonds Urgent and Primary Care Centre at PrimeCare Medical image

Edmonds Urgent and Primary Care Centre at PrimeCare Medical

Urgent care center

😠 I went here because seven different walk in clinics I contacted this morning were all at capacity and the last one told me to go here. I drove a very long way and the first thing they said when I arrived is that it’s an appointment-only urgent care centre. What????? What was going on with my body w... People often mention doctor, staff, nurse, told, clinic, desk, care, front, appointment, urgent,


Address

7315 Edmonds St Suite 201, Burnaby, BC V3N 1A7, Canada

Website

www.fraserhealth.ca

Contact

+1 604-519-3787

Rating on Google Maps

3.40 (92 reviews)

Open on Google Maps

Working Hours

  • Sunday: 12 to 6 pm
  • Monday: 5 to 9 pm
  • Tuesday: 5 to 9 pm
  • Wednesday: 5 to 9 pm
  • Thursday: 5 to 9 pm
  • Friday: 5 to 9 pm
  • Saturday: 2 to 8 pm

Featured Reviews


Frequently mentioned in reviews: doctor (20) staff (14) nurse (12) told (10) clinic (10) desk (9) care (8) front (8) appointment (8) urgent (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ariel P. 10 months ago on Google
    I went here because seven different walk in clinics I contacted this morning were all at capacity and the last one told me to go here. I drove a very long way and the first thing they said when I arrived is that it’s an appointment-only urgent care centre. What????? What was going on with my body was extremely private and when they asked me to describe my problem in front of the other staff and patients, I said I could only tell a nurse. I asked if I could tell someone in a private room. They said to wait in the waiting room. The nurse called my phone number from the waiting room and asked me to tell her on the phone while still in the same room as before. That move was just plain passive-aggressive. When I said I wasn’t comfortable, she then asked me to go down to my car, but I told her i got a ride so it was not private. She then told me to go to the public washroom down the hall to discuss my medical needs. She told me to get the key from the front desk. I went to the front desk to ask for the key and I started crying by accident. I’ve never been asked by a medical professional to go to a public washroom in the same building to talk about my private and embarrassing medical problem. They realized this wasn’t alright, and they brought me into a room to talk. After telling a different nurse, the doctor came in and I told her about my symptoms. She told me that my issue wasn’t enough of an emergency, and that I shouldn’t have come. She literally told me I should not have come and I should have talked to a pharmacist instead. She was condescending, sarcastic and dismissive. She wrote me a prescription for the parasite and before I left, she told me she could have done this over the phone. This experience had me feeling ashamed and traumatized.
    17 people found this review helpful 👍

  • 4/5 Matthew M. 1 year ago on Google
    Before going to the location call them first to register and be put on the list! The phone line opens at 4:45 pm. They triage the cases based on urgency, so there is no guarantee you will be seen. I went to the office with a suspected sprained ankle. I went home after calling the number. I was not given an appointment, but one of the nurses called me, took my information and asked me to send photos. The doctor called me around 9 pm and we discussed my injury and I received an X-ray requisition form over email. Overall it was a smooth process, as long as you know what to expect.
    10 people found this review helpful 👍

  • 5/5 jane b. 1 year ago on Google
    When my daughter needed an antibiotic on a Friday evening, the wonderful staff here went above and beyond to help her. We even received a follow-up phone call to see how she was doing. I am very grateful for the compassion and expertise offered to us. Thank-you to your exceptional team who helped us that night: Dr. Parmar, Donna in nursing, and the reception staff.
    8 people found this review helpful 👍

  • 1/5 Sam K. 1 year ago on Google
    They do not deserve a single penny of tax payers money to fund their urgent clinic. Their urgent clinic is a joke! triage don’t even see you in person instead when you are sitting at a clinic they call you n tell you to email them the picture of an issue for example a wound. I waited 3 hours with a wound to be look at in the end they simply refused via phone call to see me while I was sitting there and reception staff have nothing to do with their urgent services. There clinic is a perfect example of how these so called urgent medical clinics are abusing the system to make big bucksbucks
    8 people found this review helpful 👍

  • 1/5 jacci c. 9 months ago on Google
    Horrible!!! They did not tell us there was no doctor on duty when we checked in. There was only a nurse who could not write prescriptions. Another patient had to tell us we were wasting our time. We had waited for over an hour, but others had been there over 2 hours. When we asked, they said “didn’t anyone tell you there is no doctor?” NO! Otherwise we would have left! The entire waiting room left in anger. This is horrible health care. How did this happen??
    7 people found this review helpful 👍

  • 4/5 Taj G. 1 year ago on Google
    I was a little floored to see the negative reviews on here so I have to come and defend the Edmonds UCC which is a phenomenal initiative that if utilized properly is an extremely more efficient alternative to the emergency departments. I do agree that the scheduling of appointments is frustrating and tedious but is a common issue for all UCC's and medical clinics so I don't blame the Edmonds Center for this issue. The few times I've been here I always have a quick and efficient appointment with a very professional and knowledgeable doctor. The couple procedures I've come in for without an appointment they actually squeezed me in between other patients appointments. Got multiple stitches twice here in a 20min time frame compared to hours of waiting at the hospital ER. So no complaints in terms of service from me. I only give 4 stars because I would like to see them open for longer hours and be more streamline with there scheduling.
    6 people found this review helpful 👍

  • 5/5 Partap M. 1 year ago on Google
    I'm not sure what all the negative reviews are about. I called and made an appointment to have a injured (lacerated) finger looked. I was taken care of with nothing but professionalism and respect. Thank you to nurse Serena for your prompt health. (I forgot the attending doctors name but he was amazing too).
    6 people found this review helpful 👍

  • 1/5 Trevor L. 1 year ago on Google
    This is NOT a UPCC. It's a private medical clinic. It either operates under the guise of a UPCC or they fraudently acquired a government contract to become one but refuse to operate properly. You can only see a doctor if they have appointments available ( no walk ins). The appointments are a month in advanced and you absolutely require multiple pieces of ID showing you live within 5 km's of the "clinic" and you are forbidden if you don't meet all of those requirements. Go to the South East UPCC you can walk in, ask for a doctor and actually get one.
    5 people found this review helpful 👍

  • 1/5 K K. 5 months ago on Google
    actually should be no star, terrible service, not qualify to serve us, took us 2 hours to call end up gave up, when we arrived there, two girls were chatting at front desk, we told them the hours we spent on calling and they didn't care, one of the girls trying to look away and pretend working. the service hours are terrible too not accurate
    3 people found this review helpful 👍

  • 5/5 O. L. C. 1 year ago on Google
    Excellent service. Was able to set up same day appointment after confirming my situation via the Nurse Hotline. Clinic was clean. Staff was friendly and efficient. They replaced/sanitized everything after use. Was told to contact this place by my family doctor's clinic. Saw a doctor after 15mins of wait.
    3 people found this review helpful 👍

  • 4/5 Guna C. 1 year ago on Google
    Sukh - The staff at the front desk was extremely kind to us and showed a lot of empathy to understand our concerns. Checked in frequently, went above and beyond to explain our concerns to the doctor. Dr S Parmar took time to listen to our concerns and gave excellent care. Highly recommend calling in and requesting an appointment before going to the clinic. They take you in on the same day ONLY if you have a high priority case.
    3 people found this review helpful 👍

  • 5/5 Emily N. 1 year ago on Google
    I was recommended by 811 to come here. I didn’t realize you need to call to make an appointment ahead of time, so I walked in at 5pm sharp and I was seen within 10 minutes. No hassle from the staff. The doctor was really kind and caring and answered all of my questions. I also received a follow up call a few days later to make sure I was feeling better and to follow up on my requisition. I’d definitely come here again if I needed it.
    2 people found this review helpful 👍

  • 5/5 shima 8 months ago on Google
    This place deserves more than a five ⭐️, I had a wonderful experience getting my burn wound dressing done here. The whole team were amazing , from the Front desk staff to the nurse they couldn’t be more helpful and knowledgeable. I can tell with certainty It was the best front desk experience at a medical clinic so far.
    2 people found this review helpful 👍

  • 5/5 Guru 1 year ago on Google
    One of the friends recommended abt the urgent care, I had taken my daughter, around 8pm, the person in front desk was very friendly and welcoming and guided us to nurse then the doctor! Environment was clean and overall the checkups and discussion with the nurse and doctor was good and was relieved! First calling them for the appointment would be the convenient option!
    2 people found this review helpful 👍

  • 5/5 Samm F. 1 year ago on Google
    Although we arrived moments before closing, the wonderful staff on duty (Nurse Isabelle and Dr. Wong) agreed to see my son and went above and beyond to help him. Dr. Wong was patient with him, thorough in his exam, and did not rush us at all. He even provided us with many helpful resources so that we can find my son further help. We were very grateful for their help and kindness. Thank you!
    2 people found this review helpful 👍

  • 5/5 Nicole H. 1 year ago on Google
    Came here for what i thought was strep throat. The nurses and reception are amazing! I have a broken ankle and they were able to make some adjustments and take me in sooner then i thought! They even followed up a few days later to make sure I was feeling better. Definitely will always be going here when I have something urgent to deal with! The reviews are all lies. Best clinic in the area.
    2 people found this review helpful 👍

  • 5/5 RyeJay T. 9 months ago on Google
    Ive always been treated with lots of care and compassion. Front desk staff were amazing, the best front desk service ive been to. Nurses are very helpful! Doctors especially are very approachable and very helpful as well. ❤️
    1 person found this review helpful 👍

  • 5/5 vrinda k n. 6 months ago on Google
    The staff are simply the best here. They even stayed on the line to help me find parking. Called to let us knw about a potential delay.
    1 person found this review helpful 👍

  • 5/5 Geoffrey H. 1 year ago on Google
    I called in due to coughing and fever. Although I didn’t end up being seen by any doctor after triage, the nurse patiently answered all my questions and gave me plenty of suggestions. They’re helpful.

  • 4/5 임가인 1 year ago on Google
    was helpful when my son was sick. They opened on weekend and treated my son carefully. The receptionist were not kind but not rude as well. I feel grateful to them

  • 5/5 Simran A. 11 months ago on Google
    I went to see doctor today. Dr Marthyman is so caring and understandable doctor. He listens my each and every words patiently. I wish i could make him my family doctor because every patient dersve this kind of doctor as a family doctor. Beside of this , i found Other staff memebers are so caring . Thanks to the indian girl and asian nurse for understanding all my problems patiently.

  • 3/5 Karim G. 11 months ago on Google
    Great idea poor execution. They don't answer the phone and you can't leave a message. Being put on hold is common practice. Lots of waiting. Limited health care available.

  • 1/5 Berta C. 2 months ago on Google New
    Went there 1st of January 2024 because I was not feeling good since 3 days ago. They were closing already and the only available was a nurse. I explained to her what was happening to me and she was very very rude. She did not showed any intention of at least taking my pressure and pulse. It was basically do it yourself. If you do not have the vocation or compassion to study these careers, choose something else. People like this embarrass the Canadian healthcare system.

  • 5/5 Shainul W. 1 year ago on Google
    All the staff (including Arjun?) and Dr. Wu were amazingly patient and so helpful when we arrived with 3 sick family members a few weeks ago. They were efficient and kind and got us the help we so desperately needed at a time when most clinics are so busy and difficult to find an available doctor. Thank you so much for your help!

  • 2/5 Crystal L. 8 months ago on Google
    The staff are very friendly and nice, but there was no doctor on duty when we checked in. A nurse give me good advice but she could not write prescriptions. I have to find doctors on my own if my situation got worsen. Not a good place to go if you are really sick. They don't have doctors on duty.

  • 5/5 Mil V. 3 months ago on Google New
    I was in a sporting Accedent. Need stitches on my face. They helped me right away. I am Soo thankful. I wish we had more of these. Thank you Soo much Isabella and the rest of the staff.


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