UTTERLY SHAMBOLIC - ABSOLUTE POOR CUSTOMER SERVICE. This was a really bad experience. I rang on the Friday asking for an appointment and I was kindly offered 9am on the Saturday morning. I had explained that I needed an early appointment as I was travelling to London and needed to set off at 9:45am. (My haircuts usually take only 15 minutes or so) I arrived at 9am and was welcomed and asked to take a seat. That was the only communication I received whilst in the salon. I waited and nothing, then another customer entered the salon and was placed in a seat to begin, I overheard how someone was meant to be in but at another salon but no-one told me this. It was 9:15am and still no-one had approached me to explain why my appointment was late. A lady arrived and began some nail treatments and they were all having lovely conversations and where to holiday and their plans for the day. I was still sat - in the small cramped and dark waiting area at the back of the salon. 9:30am arrived, unlike the person who was meant to cut my hair. Still nothing, absolutely no-one in the salon thought it acceptable to inform me of anything about my appointment or to even apologise, offer a drink, reassure me someone was on their way or to acknowledge me in any way. At 9:37am I had no choice but to leave as I couldn't wait any longer, I certainly couldn't delay my trip so I had to leave. It was an utter waste of my time and of my life - I will never get that time back. When I left I just said I couldn't wait any longer, that I'd wasted my time. I could have said much more but the service was truly appalling, shambolic and the whole salon seemed immature in the way it conducted itself, not very professional at all. Anyone who says great service and lovely staff are probably not genuine customers. Avoid this place, grow your hair or go somewhere else. I will never in my life, ever step foot back in the salon ever again.

I have just called them to redeem a groupon voucher. Was told the beautician is off sick so they aren't making bookings. When I asked them very calmly why they are putting offers on groupon when they have no one available to fulfil the appointments they hung up the phone on me with no warning. I phoned back to find out why they had been so rude and ignorant by hanging up without warning and to speak to the person who hung up. This person refused to come to the phone to speak to me and I was told that they "weren't being spoken to like that". I was speaking to them very calmly and didn't think it was an unreasonable question. Do not use this salon - the staff are rude and very unpleasant. If I could give zero stars I would do.

DON'T BOTHER, worst hairdresser I have ever been to, salon was untidy, only one member of staff working, this was a Groupon offer, had highlights just looks like massive blotches of dye, supposed to be a pixie cut looks nothing like it, had hair blow waved by beautician was in the salon for 4 hours 20 minutes. My daughter also had her hair done she has since had to go to another salon to get her badly cut hair rectified. I believe that the 5 star reviews could be questionable.

Absolutely disgusting customer service. Not a single professional in the salon. Hair extensions are comical. They will take 100s of pounds to balance 15 inches of plastic hair as opposed to the 22 inches of quality hair as promised. You will look absolutely hideous, you will lose your hair trying to remove it. Dont hesitate to take them to court you will get your money back and costs. There response when i tried to contact them was take us to court and to hang up the phone on several occasions. I wont stop until this business closes down. Watch this space.

Visited the salon today first time and used the Groupon voucher. Me and my daughter were looked after by Maz. All the staff were helpful and friendly. No nonsense cut n finish Maz knew what she was doing wasn't left waiting about... Would definitely go back . Thanks Scissors.

I wish there was more room to type this review! Hair done today by Michelle and Courtney. Excellent service with lots of hints and tips. I can honestly say it has been my best hair salon experience ever! I'll definitely be back. We'll done and Thank you.

Don’t listen to the bad reviews, I’ve been here twice recently and my sister has. Wonderful staff and beautiful salon, has been newly renovated new staff and manager in the last few months the girls are all very professional, offer a wide range of refreshments while having your treatments which was a lovely touch. Made to feel welcome and lovely atmosphere!

Had my hair done by Hailey who was really nice, chatted to me and my little boy while we were there and made us feel welcome :) She did a great job on my hair and advised me on what colours i should get and the result was great, this was over a month ago and i still love it now! Planning on going back for my little boys' hair cut and for mine touched up when it needs it :) Great service and lovely staff. Thanks!