Try to cancel your membership, it’s the worst experience. I get you’re a publicly listed company, and you want to retain members to impress shareholders, but don’t do it at the cost of destroying your reputation. The way you treat customers on the way in is EQUALLY important as how you treat them on the way out.

I joined as a member almost four years ago. I mainly used the pool and went to Robyn's Spin classes. While I was away on holiday a month ago, the gym changed pool opening time. The gym opens at 5am and the pool used to open when the gym opens. When I got back and asked to have the pool opening time to be reinstated back to before, I was told that it was a business decision and I could have my membership terminated without charge. It seems Active Life is all about business of making money without friendly customer service, I would not recommend anyone joining the gym if you are seeking a friendly place.

As you can see from the genuine reviews below mine the quality of this facility has dropped markedly since it was taken over by Club Lime. The equipment is looking very old and tired. The machines have obvious rust and in some cases are being held together with duct tape and electrical insulation tape. This is not only unsightly but it is also a danger to the users. I have made numerous complaints to the club manager over the past 8-9 months about the fact that of the five television monitors in the cardio room only one has working audio and the picture quality has deteriorated to the point that it now unwatchable on all of them. Management has deflected and/or outright lied to me about the "plans to update" - claiming in August that "the Maintenance Manager has repaired the faulty screens" when in fact nothing has changed. Club Lime have obviously decided that the members do not deserve their respect and the Norman park facility is being allowed to fall into disrepair. If you are thinking of joining a gym - look elsewhere.

Place used to be good, but has gone way downhill last few months. They spend more time on social media than taki g care of the gym.

My experience at Anytime fitness eagle street has been extremely inspirational. Everyone is very helpful and a supportive family style gym. Not only do they give advice on training, nutrition and supplements, they also go that extra mile to help you achieve your goal. I have now been a member for 1 and a half years and I absolutely love coming. You get greeted by Brown or Allan as you enter, always being informed about challenges and freebies. I love my boxing classes on Monday and Thursday, they give me more push to go that extra bit. Allan has a lot of knowledge on different styles of weight and nutrition, and he really has been very helpful, Brown on the other hand, informs us on all upcoming events and also helps in training information too.. Just like to say that ONLY YOU CAN DO IT!! It’s that simple.. come along and bring a friend , let’s get this started !!

As a family we have been going to club lime gym (including healthworks and activelife) for a decade; however, this gym has deteriorated significantly since club lime has taken over. The roof leaks, there are puddles of water/buckets everywhere when it rains, which is a work place health and safety issue. Outside of the gym managers, staff are more interested in planning what's happening over the weekend than even bothering to say hello to you as you walk in. At any given time half the cardio machines don't work and it's the same with the TVs. I use to do the classes, which have also dropped off as they didn't get the appropriate council license. I'm sure I'll get the token response saying please contact something @clublime to share your grievances just as bland as that response is, you're better of going to another basic franchise gym as this place is ripping you off. As seen by the other recent comments some basic changes would go a long way as you've just lost a customer that is expected to pay upwards of $20,000 in lifetime fees - do better club lime management.

It used to be a nice gym with plenty of classes and good instructors. Recently they cancelled many classes and terminated employment of very experienced and highly professional instructors including Dina and Kerrie. Instead they hired young and inexperienced. Equipment in the class is completely outdated as well. I won’t be continuing with this gym any longer and I’ve been a member there for 5 years.

This gym is HORRIBLE. It’s clear from the fake 5 star reviews, horrible management/staffing, exploitative payment plans with dishonour fees the same price as the weekly fee, downsizing of all classes and facilities, and that god ugly paint job over the previously wonder mural that all clublime cares about is securing vulnerable customers then locking them in for as long as possible. I’ve been attending this location for 4 years and I have not had anywhere near this much trouble that I’ve faced in the past 4 months. Have some respect for urself and ur customers. This is just sad. If the previous owner manages to read this PLEASE buy this gym back, they tuned ur beautiful community into a ‘broke planet fitness’. If I could rate it a 0/10 I would.

One of the better anytimes in Aust

Definitely top notch gym in Brisbane. Always greeted by friendly stuff. Great view and great equipments

Very clean gym with a great view!

Great gym! Lovely staff! And they have recently renovated so everything is new and top quality :)

Great gym with plenty of options for everyone. It has a sauna, pool and cardio room. Changing rooms are well maintained and the gym is modern and well preserved. You can buy casual passes or pay for memberships. The staff is friendly and helpful. The car park is somewhat small for the amount of people that may go to this gym.

This gym is #1 in Brisbane! Hands down. From the moment you walk through the door being greeted by Allan and Brown, to the amazing spectacular Brisbane river view of the iconic Story Bridge, to the family friendly environment. After the refurb the gym looks amazing! Never a dull moment in the gym. Every month there is a challenge for all fitness levels and body types. Allan and Brown are always encouraging. Because of their encouragement, I had the confidence to participate in some of the challenges. If I have any question about anything at all, they are more than willing to answer any question I have. If it is regarding technique, they drop what they are doing and come out and show me. I am never made to feel like a pain or I’m taking any time away from them and their duties. The PT trainers are very friendly as well and always say hello. Familia faces (other members) have become friends. When Donna the owner pops in, she always makes her way around the gym to say hello to everyone. I feel very valued as a member! Definitely a family environment which keeps me coming back. I encourage everyone thinking about joining to come check it out! Thank you Allan, Brown and team AFeagle

Lovely place, clean, nice trainers

Finally a gym where you feel like you belong! There's no douchery, no pretentiousness, just full of good people out to stay healthy and have a laugh. There's always a greeting from management when you walk in the door and they back it up with the service. Lots of machines and space making it very rarely crowded, heaps of facilities and everything's always clean and well maintained. Perfect gym in my book.

I really love the classes at Club Lime, especially Christian’s HIIT class on a Monday and Wednesday and also Paula’s Thursday night back to back classes. A1. I know there has been a recent transition from Active Life to Club Lime but they have kept the class timetable the same which I know everyone is happy with.

I love the gym and all the facilities and want to make special mention of one of the trainers, Weston. He is an absolute legend and so knowledgeable in his craft. Makes all the sessions enjoyable, particularly Strength and Mobility and his HIIT workouts. Will always be a member if Weston is running his classes

Club Lime Norman Park used to be one of the best Gyms in Brisbane when it was operated as Active Life. However, since Club Lime have purchased the business, unfortunately the once well maintained equipment is in poor condition or even unusable. Hope they listen to their members and lift their service.

Since taken over by Club Lime, the equipment has not been maintained and the membership price has gone up multiple times. Multiple pieces of equipment have been out of service for months. My only regret about cancelling my membership is that I didn't do it sooner.

Club lime I was researching and looking to join the gym until I read all the latest feedback and the best response you can give for your customers is to email their feedback privately. This shows that you guys multiply don't care of public feedback and show any solutions to fix the matters. Broken cardio machines for several months is a turn off already, I just want the club to be aware that these reviews impact your future new joining members to think twice of your service.

Best gym in Brisbane!! Owners & staff that care. Active Life Fitness will always go out of their way to make you feel comfortable & confident. Over the past 7 years they have made significant improvements to the gym, they truly care about their members and giving them the best experience possible! Couldn't recommend a better gym to trust & start your fitness journey.

I loved this place before they fit out the weights room - the people, the space , the amount of equipment it was awesome. But they took it to another level when they vamped up the weights room and got all brand new hammer strength gear. They just continue to improve the place!!! It's seriously got everything u could ever want in a gym and it's nice to see a gym that reinvests your membership fees! Also the cleanest gym I have ever seen!

Great gym! Friendly staff that care about their members, you’re always welcomed with a warm greeting when you come to workout. Great weights fit out with great new machines and all the equipment has been recently updated. Warm, friendly and inviting 😊

Absolutely love training here with my mates, it’s by far the best gym I’ve ever trained at. Not only is there a pool & steam room plus free squash and child minding, they even recently had a brand new weights room refurbishment with a sled track. The value for money here is unbelievable and I cannot recommend these guys highly enough. Keep up the great work and service Active Life😃

This is the best club in Brisbane!!! Love the new equipment, it has everything I need for my triathlon training. The pool is awesome and everyone is very friendly.

This has to be one of the best gym's in Brisbane. Family owned and it absolutely makes the world of difference. The staff do an outstanding job of making sure the gym is sparkling clean every day (like I've never seen in any other gym). Facilities are fantastic and you are always made to feel welcome. Highly recommend 👌

Best gym around!! Highly recommend, its a great club, great staff and a top quality facility. GO CHECK IT OUT! you will be impressed.

I go here with my Dad, its my first gym and its a great gym. With have so much fun when training and everyone is super friendly!! I dont always know what I'm doing and if my Dad is busy there is always someone willing to help. And it has free WIFI #winning

This gym rocks, and its a gym that looks after its members! I find these 1 star ratings very comical!!! Some from overseas, some what look to be fake accounts. And so many in a short period of time, and in a time the owners have spent an incredible large amount of money upgrading the club to provide the members with a top quality facility. I can only assume that a local competitor gym has engaged the service of a company to gives these poor ratings. The business doing this needs to take a look at themselves, self assess what they are doing wrong and put an action plan in place to make themselves more competitive and inviting to new clients. Not bring themselves down to the low scum level of trying to tarnish the reputation of another business. They should be ashamed, embarrassed and feel guilty of themselves.

This gym has everything you need in a fitness club. Plenty of good quality equipment in the weights and cardio room, heaps of classes to cater to everyone and staff and owners who care about your wellbeing and progress. They have just done an extensive refit of the weights room to add in top tier barbell training racks and new machines so the value for money is now incredible. I wish I joined earlier thanks guys.

Nice big gym with everything you need! Rooms and equipment have been nicely upgraded over the last few years. Miss this place!! Moved out of the area and have not been able to find something that compares for the price :(

Family owned business with owners who really care & are constantly trying to improve the gym! Staff are friendly & gym has a great vibe.

I have been a member of several gyms in Brisbane and none of them come close to Active Life Norman Park for many reasons: 1. Great staff and customer service. Every staff member at the desk always says hello and is happy to help. Manager genuinely cares for members goals and gym experience. The Pts are so friendly and help you with exercises or queries no problem. 2. The facilities are brilliant. They have a huge range of equipment plus recently underwent a refurb. They have squash courts, cardio area, pool and classes so I have so much variety! 3. The location is great and central to bus stops which helps me get there after work and they also have heaps of parking at the front and back 4. Community! When I started up, I was blown away how much they do for their members from discounts to local business stalls and bootcamps! I have met some awesome people at this gym. Like I said I have been a member of big chain gyms and I'm so glad I'm now part of the active life community. Finally found the one!! :)

Staff and owners are fantastic.

Love the new renovations throughout the whole gym, especially the weights room! Such a fresh modern vibe to what was already a great gym!

Family run local gym. Love the friendly customer service, and they are continuously improving the facilities and equipment which is brilliant.

This is seriously the best gym around!! So much bigger than it looks from the outside!!! They have a HUGE weights room with all brand new hammer strength and life fitness gear, some of the best and unique equipment I've seen in Brisbane including a glute drive!!! Not only that they have an indoor heated pool and steam room, squash courts, free creche and classes ALL INCLUDED! Everyone from the staff to the members are also sooooo friendly and in the short time i have been a members (about 6 months) the family that own it have done nothing but improve the place 10 fold. Looking back at photos in their Instagram that is all they have done the whole time they have owned it. No where that i have been a member before in the past (and i have been a member at many gyms) have owners invested so much much money in continually improving and fixing broken equipment, air cons etc.

Great gym. Enough free weights and Squat racks to go round. Decent barbells. Also there's a suna and indoor pool. +++

Great gym, never felt uncomfortable going there as a woman, good array of classes with great instructors, convenient creche hours. Family business with heart.

I’ve been going to this Gym for 3 years and comparing to many other gyms I used to go, found it reasonable in fees and good in customer service.

Love my gym!

A fantastic gym - great facilities, friendly staff and a creche for the little ones.

Gym with River view! Sometimes can even see people climbing up the story bridge. The class room can be bigger and intake more fresh air

A decent Anytime Fitness gym, but a little small and crowded with wait times common in peak periods. Some of the machine grips and dumbbells felt a little... slimy. Perhaps in need of a good wipe down with Spray & Wipe and a bit of Glen 20 ;)

Great staff and such a wonderful environment. Highly recommend!

Great Gym - Amazing staff - you always feel welcome and they are always there to help!

Compact gym due to CBD location but still has all that you need. Ceilings are a trifle low so not much jumping and pull ups tend to get your head bumped. Friendly trainers and people who are happy to lend a hand and a chat.

They go on about the views but who cares about the views if you're bustin a nut. Perfect for the hipsters and princesses that only go to the gym so they can sport their designer yoga pants.

I thought it was pretty small inside but had great machines and a good set up for free weights. I have meetings throughout the day in the city so great for a quick session if i only have 30-40 mins. I can be in&out in this time and don't feel rush for time. Good being 24hr i too which is good so it gets a Ben O'Connor Approval

Great location and equipment. A little over crowded between 8pm and 11pm

Unfortunately even though the gym is lovely some of the staff aren’t. When ringing up to fix a problem I spoke to a person named Izzie. After being spoken to rudely on the phone multiple times, when I asked for one thing to be done they were blunt, abrupt and then hung up on me. Definitely not a great feeling to receive from someone who is “there to help you”.

Not a bad gym. But a lot of the equipment is very tired or completely out of order. 5 of the 8 treadmills has been out of order since I became a member (4 months). Clearly not one dollar in the maintenance budget. The staff are fantastic though but think twice about joining if you plan to go in peak times as most of the cardio equipment will be in use due to no maintenance .

As the other members mentioned this place has been deteriorated in the last years. I have about 7 years of membership with this gym and my experience changed from great to horrible since Club Lime has taken it over. I used to love to go to the spinning classes 3 times per week and now there is only one class per week at 7 am. Members don't have enough cardio workout options and many of treadmills are often "out of order" .Also, the water bubble in the weigh room does not have cool water what make the experience in this gym even more unpleasant .

Great gym, however poor communication by workers. Cancelled my membership and no mention of a 28 day cancellation period where you are still charged and can use the gym. Would have been nice know when cancelling.

Nice and clean, tidy set up. Friendly staff

Family owned, friendly community based vibe. Really cares about its members. You are not just a number. Amazing renovation to the weights area. Love the new toys, barre classes and the free childminding!

Communication was non existent during covid restrictions, and when cancelling my membership after restrictions were eased had to pay a large cancelation fee.

Love this gym! Amazing range in equipment, literally everything you need. All staff are so friendly and willing to help. Would recommend active life to all!

Top quality equipment, this place is amazing.. Got everything you need from cardio to swimming pool! Weight room is massive as well.. Marty is a great guy to deal with, always happy to help others!

Would recommend!! The crew at Active Life CARES; from the Members, Trainers(contractors) and themselves as a business - They have a "We ALL can win" Attitude, which is a big part that is missing from the big chain gyms. The staff genuinely care about the facility and the members achieving their goals. The facility itself is very well equipped and the renovations were definitely worthwhile.

I recently commenced as a Spin trainer at this fantastic Club. Such a professional onboarding process, fabulous facilities, welcoming staff and friendly clients. Such a warm community vibe fitness club -- recommend to anyone looking to join a Club that offers 24/7 access, a huge range of group fitness classes, great weights area - and even a pool.

Staggeringly poor communication from this business after Covid suspensions were reversed. I made it very clear in an email and phone call to the manager that I wanted to suspend my membership until Covid was no longer an issue (due to increased work load and other factors) and without even just a simple email, they start billing again... Ring to explain that this is not what I wanted and you keep getting the same message on repeat "That's not how our system works" = Here is a tip, I am a customer and I don't care how your system works, or I wont be a customer for much longer! Covid has taught us all that business survival is now about being flexible and Active Life have missed the boat on this one.

Active Life is a great gym, well equipped and offers great classes. The staff are really friendly and the atmosphere around the gym is welcoming. Would recommend to everyone from gym first timers to experienced lifters.

The environment was very clean and made me feel at ease and the staff were friendly.

Superb gym. Everything you need. Excellent facilities, lovely staff and great choice of classes. It only loses a star because the pool tiles and lane dividers ought to be cleaner.

Brand new equipment, friendly staff and PTs, literally all you could ask for! Absolutely love this place!

Best gym ever in Brisbane ! Big, has everything and nice staff !

Great gym. Lots of classes. Lovely staff.

Unbeatable location by the river-front in the heart of the CBD, Eagle St is a first rate gym with a professional, friendly team - Alan and Brown are stars. Smaller than some of the other Anytime layouts, but with 3 racks and most of the regular kit, you can definitely get the job done here. Peak times would be lunchtime as it attracts the city-working crowd on their breaks. Wish list items would be a trap/hex bar, lying leg curl and a safety squat bar.

Location gets 5 stars. Checking the equipment to ensure it’s in working condition (especially the cardio machines), however, is another story - hence the 1 star review.

Friendly staff and patrons - nice view - everything you could need

Close by the city, located by the river view. The toilet over the weekend is a bit gross.

Great view very helpful staff and happy to share there knowledge and expertise.

Decent sized gym with enough equipment for a solid session. Great when quiet and has a great view when doing cardio

- EDITED --- Mgmt are addressing the toilet concerns. They've tried hard to keep the place clean. Punters, stop trashing our gym!!! Allan and Brown and Vlad are always super friendly and helpful. And what a beautiful view this gym has, right on the river.

Awesome

Great staff, good variety of equipment and can appreciate the attention, respect and knowledge that ALL staff have in this gym.

Great gym. Could do with one extra weight loaded leg press though!

Really this gym is great and the machine used by them are very comfortable....

Very clean jump, has the desired equipment i need for my workout. Great view of the bridge

I have been coming to this gym for about 6 years. Feels like home for me. Great staff and PTs, always clean and tidy and members are awesome 💪

Not a bad gym. Great staff on each visit. I would give a higher score but the price is really expensive for only one month.

Good facility, clean. Standard range of equipment, well maintained.

Love this gym!

Good solid anytime fitness.

Lots of equipment, can be busy in the afternoon

Great anytime, very clean and not too busy on the weekends.

Solid gym with all you need. Few extra benches would be great but good location makes up for it

It is open 24 hours but the equipment isnt up to date.

Little cramped but city location so rents ain't gonna be cheap. Need wooden platform for squats racks as well as chalks for deadlifts. Told them several times.

Good

Quite small, dark and warm. Very few people in the gym at the time of my session. I would believe it could be very busy at peak times.

The location & equipment are good, but a significant number of people drop their weights throughout their workout.

Active Life Fitness are fantastic at collaborating with small and local businesses. They run several giveaways, open days and promotions for their members and the community and they always getting businesses involved. As a small business owner (with my business online - Luce Palms), I appreciate the exposure and the networking. I have also personally met other amazing local businesses through ALF. This is the kind of service, collaboration and community that you don't get from other gyms. If you are a local business in the area, make sure you pop in and say hi to the manager Marty and become part of their community :)

Been coming here for about a year now and It's the best gym I've been too! Marty and the team are great, have a super easy booking system for the classes and the pilates is lovely! :)

Can’t believe how much bang for my buck I get with this gym. It’s got everything I could ask for in terms of facilities (pool, squash, yoga, studio, spin, weights, and cardio)! All for a very reasonable membership fee. I only wish they had a few more classes available on weekends.

I made a booking online for squash court, but they allocated the court to another member. Their online booking system is broken.

Always so clean!

Used to be a great gym. Now they don't fix any of the equipment because apparently head office won't give them.funding

I love go to the Gym and I choose this one because it's very close to my house. However the machine are very old, and half of those in the cardio section are not working...such a shame because the gym it's huge and the people inside are very polite all the time. I found the place very clean and all the customers clean after themselves because of covid! The app to come in is very useful!. They have a swimming pool but I never tried.

Great gym, good equipment and the best PT this side of Brisbane. Highly recommended and reasonable pricing.

A well sized gym with full facilities and EXCELLENT staff! I was fortunate to be looked after by Javier who was welcoming, made my visit straight forward and all round great service!

Very good gym. Equipment new and clean plus steam room. Staff helpful

Can you move the bike rack back more so the front wheel of the bike doesn't fall through when you try to park it there, it is difficult to park without scraping paint off the part above the wheel. Unscrewing the rack and rescrewing it half a meter back will do the trick.