Called in to ask if they had a Bosch Washing Machine door seal for our particular model. They couldn’t have been more helpful.Our initial contact was with James and they didn’t have one in stock and unfortunately their main supplier was out of stock. James enlisted the help of Laura and she took the time to suggest various other options and suppliers they could try. She searched for us and it was obvious that both these people wanted to help us. She did manage to source a couple of options with different prices . We placed our order with a suggested date for the parts arrival and the promise of a phone call . The part arrived 2 days early and Laura phoned to let us know it was ready for collection. Great Service from a local company. So good to be able to go somewhere to speak to people and be reassured that a part will fit . Rather than take a chance on the internet on unknown suppliers/ parts. We have used Empire in the past and had great service previously, so it obviously proves it wasn’t just a one off . Many Thanks Laura and James 5*

I went in for a belt for my dryer and saw a fridge freezer that I couldn't resist. So I bought it there and then. I couldn't believe the level of service I received. Friendly knowledgeable and more than willing to go the extra mile, which they did. Delivered this morning and installed in my kitchen. Thanks to Mark and other (name escapes me) for an excellent service...well recommended.

Excellent service from choosing an electric cooker, ordering over the phone and fitted at a convenient time. Installation and removal all went well by a lovely guy. Don't bother with the big companies shop local. Cheapest installation and removal available

Fantastic service and extremely prompt delivery. After looking for a new cooker with the ‘bigger shops’ for a while and not getting much help from their staff, I was very relieved to find Empire. Laura on the sales team was fantastic and very knowledgeable, even ringing round to find if I could get an extra cooker shelf before I had bought the cooker. The best thing was the speed with which the phone was answered every time I rang, having calls returned and being kept informed right up to delivery. Spot on for customer service - it felt like the customer really mattered. Would highly recommend this company and would definitely buy my next appliance from Empire.

Called in with my broken dryer drive belt, the gentleman was very helpful and chatty. I walked out with the correct belt at the prefect price. 11/10 highly recommended! Thank you very much.

Went in shop for a cooker very helpful staff. We ordered the cooker and was delivered an fitted within the hour great job lads and thank you very mutch

Great customer service after a fault was found in my elderly aunts washing machine only 4 weeks after she purchased It. They found the fault picked the faulty one up and delivered a new machine all within a week Shop local brilliant service from the guys in store

Lovely customer service very helpful , young man who served me was polite and patient while I made my decision. Delivery was efficient and very helpful. Lovely customer service . Sue HYDE.