Only gave 1 star because I had to. The most horrendous experience of my life. Came out more traumatised than I went in. Ignored, mocked and laughed at by staff whilst in distress. Was in for ten weeks, didn't eat a thing for 8 of them and fainted numerous times because of it. Left covered in bruises on one occasion. Weekly reviews with a certain horrendous unsympathetic doctor who I wont name on here who simply looked and talked to you with contempt instead of helping. Staff spent more time on their phones than with patients. Avoid this hell hole at all costs.

I'm a family member not a patient. Quite a useless place in its current mode, I wound't call a hospital, but to be fair it's called a 'centre'. Staffed by people who probably think they know what they're doing, which is very scary. Professional arrogance and complacency is commonplace in psychiatric units and this is no different. A 'we know best attitude', not the patient or family members will be difficult to overcome without forward thinking and change. I've had three spread out experiences of this place over 8 years. This time personalised continuity of care was very lacking with a patient who was well on her way to recovery after 3 months on an acute ward. And, Becklin Centre evidently does not have enough staff to make the best use of its own facilities. In any case it is very difficult for psychiatric professionals to successfully treat detained patients. They most likely want to do a good job, but they still haven't found the right balance between liberty and personal care. As a social experiment detain a large sample of these so called professionals in a distressed state for 1-3 months. Once recovered put them back in their role, then we might see better outcomes for patients in future.

Zero support. Community mental health advise people who are really struggling to go to crisis team who offer no help. They even say you've been misinformed to phone them.. Appalling service who aren't either able or willing to help anyone suicidal... Due to lack of resources maybe it's harder for them to offer ANY help. Left alone and struggling. U could be at deaths door and all u can do is go to a and e then be told where the exit is and be forgotten sadly. Zero help

I worked as a domestic assistant on all the wards and the lack of care and the things I seen was beyond words the place needs urgently looking into. Night time staff are just agency workers no real training or care. They stand around in groups speaking another language or sit on their phones. Elderly ladies left wondering around naked from the waste down covered in urine staff literally ignore them. Male wards just full of alcohol and cannabis and the moment anyone dares to question the lack of care it’s all hush hush and suddenly loose your job for standing up and reporting things. Honestly I wish I could have recorded the things I know and seen I feel for anyone going into this place i really do 😢

It's not like a hotel!!! At the first night I was confused and so sad ... till three days. I thought with myself, I am here so will be acheive! Hence Force I star to chatting with every nurses who I feel happy with them... Anyway They help me more when I was there even after discharged. Everything it depends our attiude. I'm appreciate of CAS staffs.

To be honest I am not a fan lots of bad experiences with my mum in and out of there so can't give an unbiased answer

Horrible place. My sister is severely mentally unwell and they keep sending her home because they say she is fine. Would you call it fine when someone is being chased round a house by said person with a knife.

Absolutely disgusting I have rang this so called crisis team a few times and so has my GP but I got told to get on with it and that the self harm I have been doing isn’t deep enough I was told if I was serious I’d do it deeper. Avoid unless you want to be made to feel worse I wouldn’t recommend this uncaring and horrible place to my worst enemy. No care No help Just left to deal with it on your own

Ward 4 took away a crutch from me and left me confined to my room because I couldn’t walk due to arthritis pain The crutch was a hospital issue crutch but I had to wait 2 days for it to be “assessed” to be safe I asked if I could use it under supervision (I know! Sounds stupid) and all I got was a grin from a nurse that can’t have been in the job longer than 4 months (she must’ve been at school very recently) and a “Noooo I’m sorry it’s the rules” Nazis had rules too It didn’t work out too well for them Common sense ain’t as common as you’d think

My brother was admitted on June 8th, 2023, for the second time following a psychotic episode. We had expected the staff to be compassionate, supportive, and equipped to help him recover. Sadly, this was far from reality. A majority of the staff were overtly indifferent. They often sat at the front desk engrossed in their mobile phones, engaging in texting or social media. Interaction with both visitors and the patients, who aimlessly wandered around the reception, was minimal. Despite numerous reports, my brother's belongings, including his clothing, were frequently stolen by other patients. The excuse was that they "didn’t have a key for his door." Consequently, he was hesitant to bring anything from home, fearing theft. There's a stark absence of activities for patients (only fair to mention there are some… but they are far too minimal) especially those without mobile phones or laptops. Most are merely medicated and left to their own devices. It truly was such a sad sight. Feeling isolated, my brother tried initiating conversations with the staff, but they often responded with terse, one-word answers. He felt as though he was a nuisance, leading him to spend most of his time alone in his room, safeguarding his few possessions. I once suggested he bring in his laptop so we could play games, but he was petrified it would be stolen or coveted by others. His withdrawal intensified due to the lack of engagement and theft. Moreover, the screams from other patients and the frequent alarms have given him PTSD. Prior to this experience, he never had sleep issues. Now, he struggles to fall asleep and remains withdrawn, even at home. Patients are stripped of their dignity. It's not uncommon to see them soaked in sweat and covered in dirt. Compassion is almost non-existent, despite this group needing it the most. It's evident that a majority of the staff are only interested in their paycheck, showing little commitment to the well-being of the patients. I hope I never find myself in such a facility; the staff seem more suited to be bouncers than caregivers. For the patients' sake, it's crucial to provide them with more engaging activities. Engage with them compassionately, on an individual level. While there are a few group activities available, it's insufficient. They deserve to be treated with the dignity and respect due every human being. I wish it was possible for me to volunteer to spend time with patients… my brother is luckily out now but I still think about the patients I saw being ignored by staff. I would name names but unfortunately, I have no clue how to spell or pronounce their names since they were mostly foreign.

Offered whizz ( speed , amphetamines ) the first time I went for a smoke. 2 blokes were doing it pretty often, it was pretty obvious, and 1 of them had some weird psychological / voodoo type hold over the other, and it was clearly doing him no good. Apparently, I 'lack insight' , yet this was clear as day to me, but the staff made the pretence of being oblivious to it. Snide £uckers, not a nice place

If I could give this place no stars I would. Mental health service is a joke, don’t answer the phone, let patients out that have being sectioned when there not ready to be and expect family and friends to just get on with it with no help or support!!! Big fat joke

NO STARS - APPAULING CARE UNSAFE FOR PATIENTS Would give this place no stars. Danger to staff that work there and patients. Staff assault patients. They have assaulted me and caused harm to my ankle. They fail to keep patients safe and when questioned about this deny allowing patients to escape and harm themselves sometimes very seriously. They allow high risk patients to have dangerous items that can harm them in their rooms. Allow patients to assault each other and bullying is not dealt with. No support from staff. No therapy. More like a prison than a hospital. They are there to be paid not give care. Absolutely appalling should be shut down imeadiately

Staff are incredible, they cared for me when I couldn’t care for myself. They are clearly short staffed but this is the reality of the world today. They do a fantastic job in a challenging environment. Thanks

Non understanding, no speaking Left in a room with no guidance or support No valid reason as to why they have held me

Good Job Ward 5. Thank you to the Doctors, Nurses and everyone who supported me to get well. God bless you all ❤️❤️❤️

Very poor , staff on phones most of the time , no therapy to help your illness felt like a prisoner than a patient

If I could award zero stars, I would. My daughter (who is not identifiable from my name) has been given access to inappropriate visitors, and been out on so called ‘leave’ with them, with the result that her safety and mental health are compromised. She has not received any significant therapy, but has started to show an interest in drugs, mainly ‘weed’. The weekend staff seem to be mostly agency, and do not seem to know her. The ward manager has allowed the inappropriate guest situation to progress, despite the fact that my daughter is sectioned, has an ASD, seriously self harms, and is far from settled. One ward assistant seems to have lost a sense of professional relationships and boundaries, being only a year older than my daughter who is barely legally an adult, and the ward has failed to meet its undertaking to communicate with us regularly and transparently. An enquiry is needed.

0 if there was an option. A relative is currently in here, the treatment that they have had is diabolical. They have been assaulted with unnecessary force, with photo evidence, verbally abused and not even been given current and daily medication but sedated with needles while family members can hear everything on the phone. Staff promise phone calls to discuss complaints with relatives and the phone calls never come. There are some nice members of staff, but the bad ones outweigh them unfortunately. Prisoners are treated with more dignity. Formal complains with be following this review. CQC need to investigate the wrong doings. You are supposed to be saving lives not making them worse. Appalling!

Absolutely diabolical experience in the Section 136. None of the staff introduced themselves, I had no idea what was happening. I was denied my bipolar medication despite begging all day. I was incredibly distressed and unwell, as I'd already been in A&E beforehand. I was severely harming myself and this was ignored by staff. Left alone all day crying so hard until I was sick. Started withdrawals from my meds, which made my psychotic symptoms return - I began hallucinating and was very frightened. My meds cause serious harm if stopped suddenly, which I informed them of, and they kept promising a doctor who never came, and they used the excuse that "it's a Saturday" ??? I was severely physically assaulted by a male member of staff (assisted by a male nurse) who dragged me along the floor, hit, kicked and spat at me and threw me to the ground and took my phone away from me. When challenging his aggressive behaviour he only had sarcastic comments and actually laughed as he agreed with me that he was incredibly aggressive. He said it like it was funny and he was proud of himself for harming a young woman half his size and age. Absolutely disgusting behaviour. He needs to be struck off. A lot of the staff are agency and couldn't care less about actually caring for patients. I was in here 4 years ago and it was awful, and I'm disappointed to say it's now 100 times worse. I don't know how this place is allowed to remain open. Threatening behaviour, denying very poorly people their medication, staff are pathetic bullies using excessive force under the guise of 'restraining' for no reason. Admission into this place is a death sentence. I was assessed nearly a full day after being in this hell hole and they decided I "have capacity and can go home", which is what they always do instead of actually helping me. All of this trauma, for nothing. I have been so incredibly unwell and having awful trauma flashbacks every day since. I already have clinically diagnosed C-PTSD from my last admission into this place. Other notable terrible things - this hospital is disgusting. The floors are dirty and covered with woodlouse. The section 136 bathroom has a shower (if you can call it that) which is pretty useless considering they won't give you a towel or allow you to access your bag or get someone to drop off clean clothes. I was drenched in sweat, blood, vomit and tears and felt so disgusting wearing the same clothes for so long. They also have no bin in the bathroom (or anywhere else) so nowhere to bin your hand towels after washing your hands. I was told this was because someone had "smashed it up" - but it's pretty poor, embarrassing and dehumanising to people who menstruate who may have sanitary waste - that's assuming you're lucky enough to get a staff member to give you anything! I wish there was an option to give a minus rating. Absolutely shocking. This place needs thorough investigation and drastic changes, people are at risk and it's unacceptable.

The doctor of ward 4 is a strong advocate of the clinician shielding policy and so refuses all private consultation and only sees the patient 10 minutes per week in a multi-disciplinary team meeting MDT which the patients has to attend as there only means of ever seeing a doctor. There are an average of 10 to 15 people in an mdt meeting including at least 3 medical students and nursing students. A patient is only allowed to consult with a doctor or under go a paychiatric evaluation in the scope of these large meetings. If a patient refuses to attend an MDT then they forfeit their chance to ever speak to a doctor. The policy of restricting all doctor patient contact to attending an MDT meeting is the only time a patient is allowed to see a doctor. All contact outside these times is “strictly forbidden” at all times.

If i could rate lower than a single star then i honestly would i had my first run in with the Crisis team some years ago they sent three trainee's to a paranoid schizophrenics house and they tried to tell me that my PS was actually just "Asperger's" me and my Dad couldn't believe such stupidity and you may think "Why don't you give them a break they were new at there jobs" well i stressed how bad the situation at hand was and they didn't register or take it serious enough not my fault there useless, years later went in here around April after being sent here for an assessment by my GP i went in to be told that even though i'd been seeing a personal psychologist that they wouldn't accept any of this notes on me or information i couldn't believe it when they said to me "We're not professionals in mental health" i thought to myself how truly absurd to be hearing such things in a mental hospital of all places how utterly useless can these people actually be? there truly beyond doubt braindead i told them that i was suffering from homicidal ideation and suicidal ideation they took me telling them what my auditory hallucinations were telling me to do as such a threat that they called the police on me! i was thrown in a cell and interrogated by counter-terrorism for simply asking for help from these insolent fools please for the love of all that is holy avoid this place at all costs don't even use them as a last resort! thankfully i went private and got my paranoid schizophrenia diagnosed by an extremely competent professional i cannot encourage you enough if you have the money to go private then do so you won't regret it!