2/5 Laura B. 1 year ago on Google • 166 reviews
SHOCKING
Service!
We
were
seated
quickly
which
was
great
and
the
atmosphere
was
lovely
so
we
had
really
high
hopes
for
our
dining
experience.
Unfortunately,
this
is
not
how
the
evening
played
out!
We
then
had
to
wait
15
minutes
for
a
drinks
menu
and
even
water
for
the
table.
Then
waited
probably
20+
minutes
for
the
drinks
and
then
finally
were
able
to
order
dinner.
It
took
well
over
AN
HOUR
for
the
food
to
arrive
and
several
tables
around
us
that
ordered
after
or
were
seated
after
us,
all
got
their
food
before
we
did.
Our
last
side
was
“just
coming”
and
even
that
was
another
5
minutes.
We
are
happy
to
be
patient,
but
at
no
time
did
any
servers
check
on
us,
see
if
we
needed
more
drinks
or
water,
or
let
us
know
there
would
be
an
extended
delay
on
the
meal.
We
had
to
resort
to
going
to
the
bar
to
get
an
additional
drink.
When
we
finally
asked
about
our
food,
there
wasn’t
any
sense
of
urgency
or
apology
for
the
extremely
slow
service.
We
understand
when
it’s
busy,
things
can
be
slow,
but
the
servers
need
to
be
better
at
communicating
that
to
the
guests
and
we
shouldn’t
have
to
hunt
down
servers
for
service!
We
expected
better
communication
and
care
for
the
price
we
paid
(Eye
Fillet
and
Rib
Fillet),
but
those
were
extremely
lacking.
Both
our
steaks
were
cooked
wrong,
but
we
didn’t
bother
even
bringing
it
up
to
the
wait
staff
as
we
didn’t
want
to
wait
any
longer
and
figured
with
the
apathy
overall,
we
wouldn’t
get
anywhere.
Upon
paying,
you
expect
the
manager
to
ask
how
your
service
and
meals
were,
but
we
had
crickets
so
paid
and
just
left.
Also,
for
a
“steak”
restaurant,
you
expect
the
chefs
in
the
kitchen
to
take
a
bit
more
care
or
have
more
support.
While
waiting
to
pay,
we
could
see
right
into
the
kitchen
and
there
only
seemed
to
be
one
chef
cooking
the
steaks
and
they
were
all
just
piled
together
so
no
wonder
both
of
ours
were
cooked
so
poorly
as
they
appeared
to
be
all
jumbled
together.
For
the
price
you’re
paying,
the
quality
of
steak,
the
overall
quality
of
the
final
product
and
service
should
be
MUCH
better.
Only
plus
side
would
be
the
portion
of
the
chips
/
salad
served
with
the
steaks
(although
the
chips
were
bland
and
cold
when
they
arrived)
and
the
wedge
salad
was
really
nice.
In
the
future,
we’ll
most
likely
have
to
drive
into
Brisbane
to
get
better
quality
and
better
value
as
we
won’t
be
splurging
at
these
prices
again
for
what
we
received.
Sincerely,
very
disappointed
diner.