1/5 Irene P. 4 years ago on Google • 5 reviews
We
booked
the
trip
months
in
advance-
we
looked
forward
to
visiting
the
temples
and
ancient
sites
we
have
been
researching
and
reading
since
childhood
-
unfortunately
EMECO
TRAVEL
AGENCY
AND
TUYA
CRUISE
FAILED
TO
DELIVER
THE
SERVICES
WE
PAID
FOR
-
EMECO
was
never
send
us
a
confirmed
itinerary
with
time
tables-
Egypt
Air
announced
two
days
before
our
flight
to
Abu
Simbel
the
flight
was
delayed
hour
and
a
half
-
we
asked
for
a
refund
but
EMECO
preferred
to
keep
funds
and
send
us
to
Abu
Simbel
with
barely
sixty
minutes
of
time
at
the
temples
before
flying
back
to
Aswan.
It
was
a
expensive
ordeal!!!!
At
Tuya
Cruise
the
TV
and
internet
never
worked-
the
heating
never
worked
either
and
temperatures
inside
and
out
dropped
to
5
C
.
There
were
not
enough
blankets
for
all
passengers-
None
of
the
crew
or
boat
management
spoke
English
or
French
or
Spanish-
only
Arab
-
the
crew
was
trained
to
say
yes
or
no-
pretending
to
understand,
and
do
nothing
after.
I
paid
a
Nike
view
cabin
but
most
of
the
time
had
the
window
of
another
cruise
blocking
any
view
as
other
cruises
parked
or
sailed
so
close
to
each
other!
Most
unpleasant
-
Given
low
temperatures
I
asked
for
a
cup
of
tea
and
took
half
an
hour
to
explain
the
concept,
after
the
waiter
brought
a
full
carton
of
cold
milk-
laughing.
I
had
paid
for
internet
and
as
it
never
worked
asked
for
a
refund-
the
administrative
employee
said
he
could
not
write
and
could
not
take
note
of
my
complaint-
the
next
day
passing
by
I
saw
him
writing.
The
most
important
part
of
the
trip
is
arriving
to
The
Valley
of
the
Kings,
Queens,
visiting
Karnak,
Luxor,
tombs
of
faraones,
temple
of
Queen
Hatshepsut
etc-
On
the
second
day
of
sailing
the
boat
was
delayed
due
to
poor
planning
and
a
jam
of
cruises
crossing
the
low
dam-
though
we
would
arrive
4:30
pm
to
Luxor,
EMECO
decided
to
cancel
our
visit
to
Luxor
and
Karnak
!
We
resisted
and
EMECO
accepted
taking
us
to
a
night
tour
of
Luxor-
proving
in
her
would
pay
an
extra
fee!
we
are
still
sailing
to
Luxor
and
who
knows
what
else
EMECO
will
mess
up-
we
leave
tomorrow
afternoon
without
visiting
half
of
the
temples
we
came
to
see
from
all
the
way
across
the
globe-
better
to
visit
temples
on
the
internet
than
coming
to
Egypt
NEBER
BOOK
WITH
EMECO
or
TUYA
CRUISE