Terrible and unethical clinic. Unfortunately, my health plan has an agreement with it. But besides the service being terrible, it is very disorganized. At the penultimate appointment, they scheduled the wrong day for the psychiatrist, making me a wasted trip. In addition to the fact that the doctor went on vacation and did not give me enough medication, it was as if I could stop my treatment at any time. I spoke to the clinician, and she said there was nothing she could do and that I would have to wait for the doctor to return. I've been to 4 psychiatrists at this clinic, due to overcrowding, they barely look at your face. They just ask how you are and give you the prescription, without carrying out a more in-depth assessment. Furthermore, overcrowding in times of pandemic has not stopped. It doesn't even feel like we are in a private clinic. It's a huge disregard. It is a place for illness, not treatment.

Place without adequate parking for the demand, a lot of people even though the clinic has different medical specialties, it takes too long, the person attending doesn't have much preparation, the person leaves a document, waits more than 30 minutes to sign. Relatively clean place, accessible for people with limited mobility, outside the clinic there is a car parking space, next to the clinic there is a very expensive parking lot, there is a wheelchair available for patients, and a machine for dispensing sweets and snacks paid.

The clinic is now located on Av. Agamenon, meaning João de Barros. The cleaning of floors, bathrooms and even the water filter needs to be reviewed, as I was there last week and the clinic was very dirty. The receptionists are not very proactive and I have seen patients arriving there with an appointment and having to return home because the doctor did not show up or rescheduled the appointment without the patient having been informed about it. There are good doctors there. At least the nurse that serves me is great. There is a space to park your car, but you must check with the security guard to see if there is a space available when you arrive at the clinic.

If I could give 0 stars I would, I had already been to the clinic once and it was terrible (it took a long time to see reception and there were too many patients for a single doctor to see). I went a second time and they managed to make the logistics of the place worse, and only one doctor works as a gynecologist and breast specialist, which means twice the number of patients you are used to waiting for at the clinic. The only good thing is the Wi-Fi. I don't recommend it to anyone. I really don't know how it didn't close, given that the complaints about the logistics of the space are general. And a drug dealer came in to talk to the doctor and ate 20 minutes of my life.

Very precarious service, especially when it comes to Psychiatrist, some are extremely rude and the good ones don't last long or don't have a vacancy and when it comes to HAP VIDA, it gets a little worse in every way.

Terrible environment!!! I don't even have words to describe how terrible this clinic is. Overcrowding, disorganization, it takes forever to get help, rude receptionists who don't know how to deal with people, the doctor (psychiatrist) is a good person but it can be seen that he is overloaded, so the service ends up being reasonable. Unfortunately, we are forced to put up with it because there are no options in the health plan. But whoever can, look for another place because this is a total disregard! We already have poor mental health and are looking for improvement, calm, and the feeling is that we will not be able to achieve this improvement if we continue at this clinic.

bad. hapvida should have more psychiatric clinics, one isn't enough. HAVE YOU NOT UNDERSTAND YET?

Terrible attendance. I scheduled an appointment a month ago, with 4 days left until the appointment which took a month, they informed me that I will NOT be seen due to the professional's illness, until then everyone gets sick, but the absurdity comes now, and we don't have There is no agenda to be able to reschedule, so there is no day to reschedule, leaving patients WITHOUT SERVICE. Avoid this clinic, you will make an appointment and waste time.

(Translated by Google) Terrible!! The place looks like a free fair Over crowded And do not respect at all the sanitary protocols of Cuvid 19 Really is terrible my plan only have an agreement with this clinic A trash! (Original) Pessimo!! O local parece uma feira livre Super lotação E não respeitam em nada os protocolos sanitários da covid 19 Realmente é terrível meu plano só ter convênio com essa clínica Um lixo!

The doctor I see is great, but the attendants leave a lot to be desired. They take a long time to respond via Whatsapp, and they rarely answer the phone (at least with me they NEVER answered). The clinic is small and cramped, the waiting time is long, and for those with anxiety, it is hell. The doctor works from 8 am to 12 pm, but even if you arrive early, he is never the first because he has priorities. I already spent 3 hours in the office waiting for my turn. The access point is horrible for those who depend on public transport, and going on a Saturday morning is very risky to be robbed.

Terrible attendance! I made an appointment with a nutritionist by appointment, but when I arrive at the clinic it is on a first-come, first-served basis. I spent more than 2 hours to be called to give my details and not counting the time waiting to be seen by the nutritionist. Terrible! I do not recommend!

Terrible service, schedule an appointment and the person is not seen, horrible

Terrible service, we spent more than 5 hours waiting for service, overcrowded, super hot environment with no adequate parking. People pay for a health plan that is already expensive to have worse care than the SUS.

Terrible clinic, disrespectful to the patient, because even though the day has been scheduled and within the time stipulated by the attendant, which in this case was from 9 am to 11 am, the patient cannot receive care, and is stopped at the entrance by a man who distributes "tokens" ", claiming that 40 forms have already been distributed for the day (surprisingly, I don't know how a doctor can treat 40 patients in such a short space of time). The same man (who was outside the clinic) said that to be seen there, the human being would have to arrive at least 6 am! and maybe he wouldn't even get the "token". In addition to all this, the place was full of people without the slightest distance, and from what I understand they would have to wait more than 4 hours to be served! The appointment attendant even told me that it was the doctors' fault and that if I wanted to, I could complain to the clinic management! But I would have to go there in person, as they don't answer the phone. It really is a joke!!!

Horrible experience, disorganized clinic, says one time and it's another, and they still think it's bad when asked. First and last time!!!