(Translated by Google) My mother performed a breast biopsy on December 21, 2020 (yesterday) and the professional who attended her hit a blood vessel during the process, took time to stop the blood and my mother's breast is very purple beyond all pain she felt after the anesthesia as a result. They also gave us wrong information about the price of the biopsy, getting there the amount was double what was reported. Apart from having to go through this situation, in the midst of a pandemic, the hospital employees themselves are not complying with the health protocols, since at the reception the attendant instructed the patients to sit in the adhesive chairs for the distance, claiming that they were already at the right distance , but there was not even 1 meter of distance between the adhesive and non-adhesive chairs, it also took a long time to attend to the patients saying that the system was down but she was using the direct cell phone. All this neglect in the private part of the hospital, imagine how it works in the public part. There were a lot of elderly patients there (high-risk group) and even with a priority password, the reception procedure was very time consuming and they were exposed to the atypical moment we are experiencing. (Original) Minha mãe realizou uma biópsia no seio no dia 21 de dezembro de 2020 (ontem) e a profissional que atendeu ela acertou um vaso sanguíneo durante o processo, demorou a conseguir estancar o sangue e o seio da minha mãe está muito roxo além de toda a dor que ela sentiu pós-efeito da anestesia em decorrência disso. Também nos deram informações erradas a respeito do preço da biópsia, chegando lá o valor foi o dobro do informado. Fora termos que passar por essa situação, em plena pandemia os próprios funcionários do hospital não estão cumprindo com os protocolos sanitários, pois logo na recepção a atendente orientou os pacientes a sentarem nas cadeiras adesivadas para o distanciamento alegando que as mesmas já estavam na distância certa, porém não tinha nem 1 metro de distância entre as cadeiras adesivadas e não adesivadas, também demorou muito a atender os pacientes dizendo que o sistema estava fora do ar mas a mesma ficava usando o celular direto. Todo esse descaso na parte particular do hospital, imaginem como funciona na parte pública. Tinha muitos pacientes idosos lá (grupo de alto risco) e mesmo com senha prioritária o antedimento na recepção era muito demorado ficando os mesmos expostos ao momento atípico que estamos vivenciando.

The service at the ground floor reception when going to a doctor's appointment is horrible...they put patients at 1 pm in a tent on the other side of the street, too hot to wait to be called and allowed to go upstairs, to wait another eternity for the doctor to be called. I got tired of seeing the receptionists very calm on their cell phones, and the patients, many of whom were weakened, waiting in this tent. Have more humanized and organized service

(Translated by Google) Good Morning! Unfortunately, I have been waiting 44 days for an appointment for the treatment of my 81-year-old father with cancer at this hospital. We are hostage to this hospital, because UNIMED only authorized the treatment there. Until the present moment I do not have a confirmed date for the treatment that should be carried out as soon as possible. We are only given conflicting information and so, they have been taking us since the 29/11/2021. Our experience with the ICC was very catastrophic. I hope that the date informed by the UNIMED audit that this treatment will take place on 01/12/2022 is confirmed and this nightmare ends. Updating the information, the treatment for 01/12/2022 was canceled and rescheduled for 01/17/2022. But they haven't confirmed that date of the 17th yet effectively. The nightmare continues. There are 44 days waiting for the goodwill of the ICC to carry out my father's treatment. Meanwhile, his cancer, which has already metastasized to his liver, continues to feast on his body. How long will this neglect last? (Original) Bom dia! Infelizmente estou há 44 dias esperando um agendamento para o tratamento de meu pai de 81 com câncer neste hospital. Estamos refém desse hospital , pois a UNIMED só autorizou o tratamento para lá. Até o presente momento não tenho uma data confirmada para o tratamento que deveria ser realizado o mais rápido possível. Só nos passam informações conflituosas e assim, estão nos levando desde o dia 29/11/2021. Experiência bem catastrófica essa nossa com o ICC. Espero que a data informada pela auditoria da UNIMED de que esse tratamento ocorrerá dia 12/01/2022 se confirma e esse pesadelo acabe. Atualizando as informações, o tratamento para o dia 12/01/2022 foi desmarcado, remarcado par o dia 17/01/2022. Mas não confirmaram essa data do dia 17 ainda efetivamente. O pesadelo continua. São 44 dias esperando a boa vontade do ICC para realizar o tratamento de meu pai. Enquanto isso, o câncer dele, que já está em metástase no fígado, continua fazendo a festa no corpo dele. Até quando esses descaso?

(Translated by Google) Attendance leaves much to be desired for consultations with very long periods, not to mention the care that no one has. My mother died there who discovered that she had died, it was me at the time of the visit, total disregard for the patients. (Original) Atendimento deixa à desejar consultas com período muito longos,sem falar nos cuidados que ninguém tem.Minha mãe faleceu lá quem foi descobrir que ela tinha morrido fui eu na hora da visita,descaso total com os pacientes.

It is a reference hospital in the state of Ceará, very good with trained professionals

(Translated by Google) Grumpy ground floor attendant. The day before I received an MSN asking to confirm the procedure and it said in order of arrival. I arrived before 7 am, I was seen at 8:47 am. I needed the declaration of attendance and I was forwarded to the reception of the 3rd. Floor (wrong), then I was forwarded to reception on the ground floor. I spoke with the attendant who needed the document, she asked to wait and started calling for the passwords... I was standing up waiting so long and went to pick up any password to receive the blessed statement. In short: disorganization, wrong information. And at this moment of a pandemic, I believe that demand is reduced. .Imagine with free demand!? (Original) Atendente do térreo ríspida. No dia anterior recebi um MSN pedindo para confirmar o procedimento e dizia por ordem de chegada. Cheguei antes das 7 horas, fui atendida as 8:47. Precisei da declaração de comparecimento fui encaminhada para recepção do 3o. Andar ( errada), depois fui encaminhada para recepção do térreo. Falei com a atendente q precisava do documento, ela pediu para aguardar e foi chamando as senhas... Eu em pé de tanto aguardar fui retirar uma senha qualquer para receber a bendita declaração. Resumindo: desorganização, informações erradas. E nesse momento de pandemia creio que a demanda está reduzida. .Imagina com a demanda livre!?

Excellent SUS service. You get the referral at a health center and take it to the black gate at the end of Papi Junior Street, close to Lagoa, arrive early. After evaluation, the doctor makes the request for hospitalization. I have nothing to complain about, I slept on the floor even when I accompanied my father. And I would do it all again. Unfortunately I lost him to cancer.

(Translated by Google) I have a tumor in my belly, I went to the screening and they gave me an exam to do, I went to schedule the exam and there were no vacancies and they kept calling to see if there was a vacancy but they never answer the number, absurd the way they don't call indeed for us. (Original) estou com um tumor na barriga, fui pra triagem e eles me passaram um exame pra fazer, fui marcar o exame e não tinha vagas e mandaram ficar ligando pra saber se surgiu vaga mas eles nunca atendem o número, um absurdo a forma como não ligam de fato pra gente.

Satisfactory service… reference center in the treatment of different types of cancer. However, deficient structure and the occurrence of numerous adverse errors in patient follow-up.

Today my mother received care from super polite professionals

(Translated by Google) My mother-in-law was treated there in that hospital, unfortunately she died 3 years later... (Original) Minha sogra se tratou aí nesse hospital, infelizmente ela veio falecer 3 anos depois...

Inhuman. Something needs to be done. It's a real mafia. Private patients take precedence over SUS patients. The wait is more than 9 hours. Patients with serious comorbidities. Report it.

(Translated by Google) Institute of excellence in cancer treatment, good facilities and a high quality medical team. (Original) Instituto de excelência no tratamento do câncer, boas instalações e grupo médico de grande qualidade.

(Translated by Google) My mother-in-law was very well received at the ICC. Congratulations to all the employees (Original) Minha sogra foi muito bem acolhida no ICC.Parabens a todos funcionários

(Translated by Google) icc Hospital It's Great My Mom Gets Treatment There (Original) Hospital icc É Ótimo Minha Mãe Fazer Trantamento Lá

(Translated by Google) I'm doing radiotherapy, I don't recommend this hospital, bad service, crowded waiting room, you wait for 2 hours, apart from being very disorganized, they put people who arrive later in front of you, a total disregard, lack of empathy with patients, I don't recommend it, run away from the ICC radiotherapy. (Original) Estou fazendo rádioterapia, não indico esse hospital, pessimo atendimento, sala de espera lotada, vc fica esperando por de 2 hs, fora que muito desorganizado, colocam pessoas que chegam depois na sua frente, um descaso total, falta de empatia com os pacientes, não recomendo, fujam da radioterapia do ICC.

(Translated by Google) Very rude receptionist on the 3rd floor, she doesn't know how to treat the patient, really working with the public is not for everyone.. (Original) Recepcionista do 3 andar muito mal educada, não sabe atender o paciente, realmente trabalhar com o público não é pra qualquer um..

(Translated by Google) We were more than welcomed. Service was great. (Original) Fomos mais que bem acolhidas. Atendimento foi ótimo.

It's a difficult time for a person with cancer to get there very early, to be in the middle of the street, there's nowhere to sit, and it's dangerous to wait until 7 am to get a form. The doctor my mother saw on the day was totally inhumane, Nathalia Asfor, relative to her saying to my mother's face that there was no more treatment that had already metastasized, a person like that is completely clueless, because not everyone is prepared to hear news like that psychologically. Even more so in the conditions she was in, there should have been more empathy if you put yourself in someone else's shoes. Mine lasted 3 days after she told her that,😢

My experience was terrible with the professionals, I think they should have a more humanized treatment with cancer patients, have more empathy, do you think that the way you treat the patient does not affect their physiology, the person is already sick, what I want to be welcomed the most, I will never forget what you did to my mother, they told her in front of her that there was no other way, she couldn't do chemotherapy, radiotherapy that there was nothing to do, they practically gave my mother a death sentence, This is to be said to family members, not to the patient, you kill the patient prematurely, do some training, you doctors and nurses to be more human with the patient, put yourselves in the other person's shoes.

They put a gastric tube in my father, I took him to a hospital, the doctors ask where he put it, it's not a suitable gastric tube, gastric juice is coming out of his stomach, hurting him, he already has second-degree burns, he screams in pain, the agent takes him to the emergency room. icc say it's normal but that's not normal

Is this hospital public? My mother's skin cancer is progressing and as much as she can, she can schedule appointments. The ones she's already been to and said that it's a surgical case, but whoever said that it can be done, oh my god, it's very difficult, you know, I wish everyone good health because there's such a huge amount of neglect in the world. Happy are those who are healthy 🥹