Citadel Hotel image

Citadel Hotel

Hotel

😠 Worst hotel ever - never book this hotel!!!!!. We turned up late, to find the key card to the adjacent family room we had booked did not work, and the hotel had left the adjoining doors locked with no key. We called the number we were given, but no one responded, so I had to sleep on a hard floor.... People often mention hotel, room,


Address

28 Rue Royale, 62100 Calais, France

Contact

+33 7 58 91 73 16

Rating on Google Maps

2.90 (124 reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (10) room (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Liz D. 6 years ago on Google
    Worst hotel ever - never book this hotel!!!!!. We turned up late, to find the key card to the adjacent family room we had booked did not work, and the hotel had left the adjoining doors locked with no key. We called the number we were given, but no one responded, so I had to sleep on a hard floor. There were 3 of us including our son, and the double bed was only just that! When we asked for a refund the owner ignored all our phone calls and apparently told the site we booked through that the key work fine - it did not - believe me we spent over half an hour trying to get into our room, and phone for help!!! So please what ever you do - do not book this hotel unless you want to be completely ripped off!
    2 people found this review helpful 👍

  • 2/5 Peter F. 6 years ago on Google
    Whilst the rooms were clean and secure, I'd rather have paid a little extra to stay somewhere with a bit more space. The rooms were extremely small. The bathroom area was so small you could sit on the toilet whilst having a shower (no exaggeration). One plug socket for two people with phones and other electronic devices proved frustrating. The place could do with a little face lift. Also, when they say check in is at 4pm, they're not wrong. Get there a minute early and you'll not be able to gain access to the property. This wasn't a problem for us as we just went for a drink before checking in but it may annoy others. Tv hanging off the wall with really bad signal means we got to choose from 3 French channels. No self catering facilities and no breakfast. If all you're looking for is a clean bed in a secure room then great but we wanted something that we consider basic, this was slightly below.
    1 person found this review helpful 👍

  • 2/5 Rachel F. 6 years ago on Google
    Small room, tiny bathroom, very basic. Only one plug socket. No wardrobe, no drink making facilities. No staff on reception when tried to check in, had to call a number for someone to come and let us in. Relatively clean though.

  • 2/5 Esther F. 5 years ago on Google
    We had two adjoining rooms, 'family room' as 2 couples travelling together. Situated on top floor, stairs no lift. Very basic accomodation, but cheap and good location. Entry is via keypad, details provided via email. Unfortunately I had no internet access and therefore didn't get info in time. Had to ring as no one in attendance at building. Would recommend to ensure to have these prior to arriving.

  • 3/5 Kat W. 5 years ago on Google
    Paper thin walls and teeny tiny bathroom but comfortable bed and cheap. Fine for a brief stopover before getting the channel tunnel (9 minutes from the hotel)

  • 1/5 Simon M. 4 years ago on Google
    Good location but poor. Beds had human hair in, tv didn't work and had to turn the water off manually under the sink. Dreadful

  • 2/5 Rasoul H. 5 years ago on Google
    Warming system is not good. No hair dryer, no refrigerator, no wastebasket. But it has the comfort beds and good location

  • 5/5 Aaron C. 3 years ago on Google
    Absolutely fantastic hotel from the start of my stay the man was very helpful all the way through. Great service 110% recommended!

  • 3/5 Jamie J. 1 year ago on Google
    3 Stars overall, reception guy friendly and speakers fluent English,the external door been locked and lights turned off on ground floor when I arrived, make me confused that the hotel has closed, you have to ring a doorbell to call someone to open the door for you, the room is in expected with this price, bathroom can be improved due to their size, cause problems to sitting on toilet, I have to sit in a weird position due to hashbasin, the wifi is extremely terrible, I have to reconnect it once and once to get internet, so I just use my own mobile data, with poor signal inroom, the position of hotel is perfect, you won't find this price elsewhere around this area, so good if you're expected a one night stay here, highly recommend for passengers taking p&o ferrys Calais to Dover as a foot passenger, this is a good place for you to spend your night, and free shuttle bus to ferry terminal from 0802 to 1907 7days a week stops 2 step away from hotel door, remember the check-in of ferry stops 90min before departure.

  • 3/5 Marije M. 8 months ago on Google
    The pictures look nice, but reality is clearly different. There were no towls! What hotel does not have towls? We were in a room right on the street, lots of partying people in the street, which i get because it was the weekend. Just to take that in account when you book here. Bathroom was clean. Fine for one night when passing through but thats it. We did not see the owner of the place, somebody let us in, cause we were a bit later that expected. The key was at the desk with a note next to it with our names. Had to leave bright and early to catch the ferry, so never saw anyone


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