It's a pity that I have to put a star ino I can leave zero not to the head itself but to Dr. Alvaro who was on duty on 10.9.23 in the afternoon, who gave me a 5-second emergency visit with a diagnosis of herpes simplex on the back under the chest, when it was shingles, I had to go back on the 11th because it spread and now I am still undergoing treatment, I am very sorry that there are health professionals who are so unprofessional and that's what it says someone who belongs to this guild and works in a medical center.

Estoy muy decepcionada. Acudo hoy por la tarde con mi bebé de un año a 39 de fiebre , con mucho malestar y un claro dolor de oído ( se agarraba el con sus manitos de la molestia ) …. La chica de recepción me indica que si no tengo cita no pueden atenderme porque están full ( panorama absolutamente vacío y silencio en toda la planta ) … le digo que por favor , que se trata de una emergencia … llama al médico por teléfono quien tmb le indica que no pueden atenderme . Finalmente tuve que desplazarme a una clínica privada ( cuadro : otitis en ambos oídos y anginas ) Si esto es una de las mejores sanidades del mundo , me pregunto que quedará para el resto . Que pena ver la deshumanización de la sanidad … la falta de empatía incluso la pérdida de la vocación.

Since the nefarious Dr. Peiró has returned, Arenys' CAP has left aside the treatment of people, a telephone operator (they are no longer nurses) when calling for the second time because they have no idea about medication and they made a mistake. ..he answered me "And now what do you want? You only bring problems!" It's a shame, I'm 60 years old and I double my age to be treated like an old rag. To talk to the doctor or ask for the renewal of a prescription I was very rudely told that they would call me in 16 days or that I should call 20 days in advance. I am waiting for a circular or some notice of all the changes because we patients are not fortune tellers. I haven't seen my Dr for months, she only works 2 mornings a week and when I go she's always sick, I could go on but I won't be heavy. Resign Mr. Peiró!

(Translated by Google) The telephone service is disastrous, but the face-to-face treatment has nothing to do with it, the facilities are good and clean, with the issue of the pandemic there are usually not many queues, but it is difficult to get an appointment by phone. (Original) La atencion telefonica es nefasta, pero el trato presencial no tiene nada que ver, las instalaciones estan bien y limpias, con el tema de la pandemia no suele haber muchas colas, pero cuesta conseguir cita telefónicamente.

Center full of people waiting for emergencies. In the end you have to go private. This is the fish that bites its tail, with this overcrowding more sick people leave than enter.

(Translated by Google) 35 minutes and still waiting on the phone... Pathetic attention on the part of the receptionists, if not they have been dismissed it will be because they are someone's relatives. I put a star because I can't put a half. I hope that whoever has to make improvements reads what is written, because I have not yet seen a response from the CAP (Original) 35 minutos y sigue la espera por teléfono... Patetica atención por parte de las o los recepcionistas, sino las han destituido sera porque son parientes de alguien. Pongo una estrella porque no puedo poner media . Espero que a quien le toque hacer mejoras se lea lo que se escribe, porque yo aún no he visto ni una contestación por parte del CAP

(Translated by Google) Today around 12:30 pm I went to the CAP to be visited for an ailment in my ears. The first thing the Doctor who visited me told me was "You're not from here because you come to this Cap." Mr. Dostors, I don't know if you know that Social Security is State-owned and anyone who is or has contributed can visit anywhere in Spain when you need it. And I will tell you more instead of answering reluctantly and unpleasantly (he has not deigned to hide me, nor have I looked at my throat despite telling him that I had a lot of mucus. He has limited himself to telling me that everyone gets a costipa, he has looked at my ears and his diagnosis has been if you go to the beach don't sink your head and if your ears bother you take an ibuprofen. Maybe it's a proper diagnosis I don't dispute it because I'm not a doctor. But know that there are plenty of comments, I've been contributing for 44 years and I repeat, I think they'll help me at the Social Security where I need it, and since I'd like to tell you, I'd like it to be as professional and pleasant as possible, not as if they were giving me a favour. Every year we have many chc@s who finish their medical degree because it is their vocation and they would be delighted to work. So whoever doesn't have a vocation and cares about serving people should leave and make room for others. (Original) Hoy sobre las 12,30 h he ido al CAP para que me visitaran por una dolencia en los oídos. Lo primero que me ha dicho la Doctora que me ha visitado ha sido "Vd. no es de aquí porque viene a este Cap" Sr. Dostors no sé si sabe que la Seguridad Social es Estatal y cualquier persona que esté o haya cotizado se puede visitar en cualquier punto de España cuando lo necesite. Y le diré más en lugar de atender con desgana y de forma desagradable ( ni se ha dignado en oscultarne, ni he a mirarme la a garganta a pesar de decirle qué tenía mucha mucosidad. Se ha limitado a decirme que todo el mundo se costipa, me ha mirado los oídos y su diagnostico ha sido si vas a la playa no hundas la cabeza y si te molestan los oídos te tomas un Ibuprofeno. Quizás sea un diagnóstico adecuado no se lo discuto por qué no soy médico. Pero sepa Vd. .que hay comentarios que sobran, llevo cotizando 44años y repito creo que me atiendan en la Seguridad Social donde lo necesite, y ya que decirle me gustaría que fuera una atención lo más profesional y agradable posible no como si me hicieran un favor. Tenemos todos los años muchos chc@s que acaban la carrera de medicina porque es su vocación y estarían encantados de trabajar. Así pues el que no tenga vocación y le moleste atender a las personas que se vaya y dejé sitio a otros.

Terrible clinic. They never answer the phone and are loathe to give an appointment - even in an emergency. Went there for a minor procedure, but it was botched and they have done little to rectify a problem that they caused. Avoid this place if you can.

Bad mannered staff on both occasions that I/my wife have tried to seek attention at this centre. Unhelpful, unfriendly - ended up having to pay a private practitioner and pay to get basic assistance.

(Translated by Google) Is there no one at the Cape reception? It’s amazing that they don’t pick up the phone all morning. Damn what a service !! We can't have an emergency because we can already die (Original) No hi ha ningú a la recepció del Cap? És increïble que no agafin el telèfon en tot el mati. Carai quin servei!! No podem tenir una urgència perquè ja ens podem morir

(Translated by Google) The treatment of the nurse and the doctor has left much to be desired. I don't want to doubt their health professionalism but they haven't listened to me and have prescribed what seemed to them without contrasting information that seemed important to me. I know my body and they only care about their vision. I leave with a very bad taste in my mouth. (Original) El trato de la infermera y del doctor ha dejado mucho que desear. No quiero dudar de su profesionalidad sanitaria pero no me han escuchado y me han recetado lo que les ha parecido a ellos sin contrastar información que a mi me ha parecido importante. Conozco mi cuerpo y a ellos solo les importa su visión. Salgo con muy mal sabor de boca.

There is no competent attention from the people at the reception. When you point it out to them they always make excuses, they never apologize. And there is no good monitoring of the chronically ill. It must always be the patient or relative who insists.

A bunch of incompetents. Protocols are skipped, they treat you as a liar saying that they have done certain tests/observations when they haven't, and finally, claiming that you work in a hospital and that you know how it works, they tell you that if you work in a hospital that visit you there shameful A bunch of nonsense that only serves to tell you to alternate between ibuprofen and paracetamol every 4 hours. painful

It is regrettable that health care is denied to a minor, for having his doctor in Canet, when he is attending the emergency room with a monumental fever, that the answer is that his doctor is in Canet and he is here next door, we cannot treat you, When your residence and registration are from Arenys, the system is embarrassing and obviously this will lead to a complaint. An emergency is an emergency, and we all have the right to be assisted in emergencies no matter the center.

El CAP és agradable i les persones de recepció molt amables, però hi falta personal o que s'organitzin millor. Ja van 2 visites seguides on la doctora estava malalta i no m'han avisat i he fet el viatge en va, esperat a la porta una bona estona, i ningú m'ha avisat, ni tan sols un cartell a la porta.

(Translated by Google) They don't even look at you, you're dragging yourself from discomfort and they don't even look at your chest, ears, throat, nothing!!! They tell you to continue with Paracetamol and Ibuprofen because half the town is like this, I had to go back to the days because it was not normal and now they did send me an antibiotic, is it so difficult to do it from the first moment? No, I had to spend 4 days with painkillers and now 1 week with an antibiotic. Bad service. To prescribe Paracetamol and send you home, anyone can work there. (Original) Ni te miran, vas arrastrandote del malestar y ni te miran el pecho, oídos, garganta nada!!! Te dicen q sigas con Paracetamol e Ibuprofeno pq está así medio pueblo, tuve q volver a los días pq no era normal y ahora sí me enviaron antibiótico, tan difícil es hacerlo de un primer momento? No, q tuve q estar 4 días con analgésicos y ahora 1 semana con antibiótico. Servicio nefasto. Para recetar Paracetamol y enviarte a casa, cualquiera puede trabajar ahí.

(Translated by Google) What time is it okay for us to call and answer the phone? I've been calling several times for 10 minutes each for 10 days, and the only answer I've had is a "hang-up and hang-up" on the phone at the time that prevented me from being able to communicate. If this service does not have to be covered even with a minimum, please take action. Those of us who have to resort to this CAP need to be treated with the required competence. It's enough. (Original) A quina hora els hi va bé que truquem perquè responguin al telèfon? Porto dos dies trucant vàries vegades durant 10 minuts cadascuna i el màxim que he tingut com a resposta ha sigut una "despenjada i penjada" del telefon al moment que m'ha impedit poder-me comunicar. Si no s'ha de cobrir aquest servei ni amb uns mínims, que es prenguin mesures sisplau. Els que hem de recórrer a aquest CAP necessitem que se'ns atengui amb la competència que es demana. Ja n'hi ha prou.

Atenció telefònica totalment inexistent, fa dos dies que estic trucant i no agafant el telèfon, més de 30 minuts d'espera, inclús trucant des de dos telèfons alhora. Quan tinc una mica de temps, vaig al CAP i faig la prova. Truco des de la porta, dos recepcionistes sense res a fer, parlant entre elles i mirant el seu mòbil. Cinc minuts i res de res, no despengen el telèfon. Vergonyós, no tenen cap empatia ni professionalitat. Les haurien de fer fora, hi ha molta gent amb ganes de treballar.

(Translated by Google) Because you can't give less stars, it's embarrassing the treatment from the administration until they attend to you the second time they give me an hour by phone and when I arrive they tell me 30 more hours later and to top it off 1 hour of waiting. Shameful! Then to send a report that life sought me were his words... I thank the nurse Yolanda who has treated me very well and helped me. (Original) Porque no se puede menos estrellas vergonzoso el trato desde administracion hasta que te atienden la segunda vez que me dan una hora por teléfono y cuando llego me dicen 30 mas hora mas tarde y para colmo encima 1 hora de espera. Vergonzoso! Luego para hacer llegar un informe que me busque la vida fueron sus palabras...Doy gracias a la enfermera yolanda que me ha atendido muy bien y me ayudado.

(Translated by Google) Unable to contact by phone. More than 15 minutes waiting and no one picks up the phone, after listening to 15 minutes of music hangs up. Busy lines. Then you go in person and no one is talking on the phone. Workers may have collapsed, but people can't stop caring. (Original) Impossible contactar per telèfon. Més de 15 minuts d’espera i ningú agafa el telèfon, després d’escoltar 15 minuts de música es penja. Lineas ocupades. Després vas en persona i ningú està parlant per teléfon. Pot ser que els treballadors estiguin colapsats però no es pot deixar d’atendre a les persones.

(Translated by Google) They don't have a job, and they don't pick up the phone ... it's a shame. You go in person and they just talk to each other about how the weekend went ... what a staff pity. (Original) No tenen feina, i no agafen el telèfon...és una vergonya. Vas en persona i només parlen entre ells de com ha anat el cap de setmana...quina pena de personal.

(Translated by Google) Sunday, April 11, 2021, 11:37 p.m. The City Council of Arenys de Mar will forward to the Department of Health the complaints of users for the poor telephone service of the Primary Care Center (CAP). Since the beginning of the covid pandemic, many citizens have complained about the difficulty of contacting the Arenys Primary Care Center by telephone. Several witnesses have explained that they spent whole mornings phoning and no one caught them. In some cases, the phone was hung up, but they were left unattended. (Original) Diumenge, 11 de abril de 2021, 23:37 L’Ajuntament d’Arenys de Mar traslladarà al departament de Salut les queixes dels usuaris pel deficient servei d’atenció telefònica del Centre d’Atenció Primària (CAP). Des de l’inici de la pandèmia de la covid, són molts els ciutadans que es queixen de la dificultat de contactar telefònicament amb el CAP d’Arenys. Diversos testimonis han explicat que han passat matins sencers trucant per telèfon i ningú els agafava. En alguns casos, es despenjava el telèfon, però quedaven a l’espera sense que els atenguessin.

We have been living here for three years and the truth is that we are very happy with the treatment and the service. The reception service is very exemplary and it is true that sometimes it is difficult for them to answer the phone, but I understand that they have a lot of people and they will do what they can. As for doctors, they are phenomenal at the moment, except for one case, but from a personal point of view, not because of the treatment. In short, very happy. Thank you.

(Translated by Google) I just went and I have to say that both the reception staff and the nurse who visited me were super nice to me. Too bad I don't know the nurse's name to thank him in public (Original) Acabo d'anar i he de dir que tant el personal de recepció com l'infermer que m'ha visitat han estat super amables amb mi. Llàstima no saber el nom de l'infermer per agrair-li en públic

Una cosa és llegir comentaris... Però quan ho veus amb els teus propis ulls. SR. GOOGLE deixi posar 0 estrelles

Excelente el servicio a través de la APP cuando realizas consulta. Te llaman muy rápido. Excelente también el servicio de la llevadora Míriam y la pediatra Dra Oroña.

Portem trucant mes de mitja hora avui dissabte, i no contesta ningú al telèfon del CAP, si no poden contestar tindria que saltar la trucada a algun altre lloc, per no fer esperar tant a la gent.

(Translated by Google) I leave very dissatisfied. I come in with sore throat and they prescribe me home remedies to ease the pain when I swallow. Literally the doctor tells me that if he prescribes me an antibiotic they will penalize them. Finally I had to go to private health to be able to solve the pain. I understand that there are cuts and that everything is complicated, but they do not do their job well and they are charging public health. (Original) Salgo muy descontento. Entro con dolor de anginas y me recetan remedios caseros para aliviar el dolor al tragar. Textualmente me dice el medico que si me receta antibiótico a ellos los penalizan. Finalmente tuve que ir a sanidad privada para poder solucionar el dolor. Entiendo que hay recortes y que todo esta complicado, pero ellos no hacen por hacer bien su trabajo y se estan cargando la sanidad publica.

(Translated by Google) They have the worst gynecologist that has treated me in my life. It would be worth changing the cap just to not see his face once every 3 years. (Those required for review). But I'm not going to change, let's see who's more disgusting. (Original) Tienen el peor ginecólogo que me ha atendido en mi vida. Valdría la pena cambiar de cap solo para no verle la cara una vez cada 3 anos. (Los obligados para revisión). Pero no me pienso cambiar, a ver quién da más asco.

No mui buena no puede ser que vallas a urgencias i haya una enfermera que ni te mira por si tienes algo

(Translated by Google) I was treated by a Latin American doctor with dark hair (Carlos Caffo). His treatment has been impeccable and reassuring, knowing how to immediately empathize with the patient and acting with great professionalism. Thank you. (Original) Me ha atendido un médico latinoamericano de pelo moreno (Carlos Caffo). Su trato ha sido impecable y tranquilizador, sabiendo empatizar inmediatamente con el paciente y actuando con gran profesionalidad. Muchas gracias.

(Translated by Google) The worst attention I have ever seen. (Original) La pitjor atenció que he vist mai.

después de mes i mig d'espera per a una trucada, al trucar-me directament m'ha penjat. He estat trucant al CAP per reclamar poder tenir la trucada que havia demanat feia tant, despres de 8 minuts d'espera han tornat a penjar . poca profesionalitat, sense saber quina era la meva consulta, poden ser greu. gracias per res.

TOTAL DECLINE for a few years. I had a doctor in this chapter who was pretty good and cared if I had any health problems. They changed it for me for no reason and the new doctor doesn't know anything and never answers. If you write about a health problem or need medication, good luck, she doesn't answer. A few years ago I had cancer and I don't feel well... I asked for an analysis and after much insistence they did a basic analysis. To have such a regrettable CAP, the best thing they could do is close, this can no longer be called healthcare.

I have no words to describe the mistreatment and lack of respect of the emergency doctor on January 17, 2024