1/5 Demi Lois O. 2 years ago on Google
Checkin:
September
5th
@7:30
pm
We
have
booked
for
3
separate
rooms
for
6
people,
a
room
for
each
couples.
We
were
told
that
1
room
was
cancelled
due
to
credit
card
matter
so
they
gave
away
the
room.
Our
friend
was
using
her
prepaid
visa
and
going
to
put
funds
in
it
when
we
get
there
since
the
online
ads
says
"no
prepayment
needed".
Then
we
realized
that
they've
charged
our
credit
cards
even
though
we
haven't
check
in
yet.
The
receptionist
was
giving
her
a
different
available
room
but
has
to
pay
the
difference.
From
$75
to
$95,
they
chose
to
go
somewhere
else
much
more
worth
the
price.
The
4
of
us
stayed
and
finished
our
checkins
because
we
can
no
longer
cancel
due
to
their
24-hour
cancellation
policy.
We
got
our
keys
and
went
to
our
rooms.
From
the
hallway,
the
walls
and
floors
are
in
need
of
renovations.
When
we
got
in
to
our
rooms
(non-smoking);
we've
smelled
heavy
cigarette
smoke,
A/C
blows
unpleasant
scent,
bugs
on
the
bed,
black
spots
on
the
pillow
case,
yellowish
stained
sheets,
creaking
doors,
dusty
curtains
and
overall,
the
place
is
filthy.
We
went
back
to
the
front
desk
to
ask
for
a
refund
because
there's
no
way
that
we're
staying.
She
tried
to
offer
us
a
different
rooms
because
they
won't
give
us
a
refund.
Both
rooms
are
enough
to
know
that
other
rooms
are
also
disgusting.
Despite
of
our
complaints,
the
lady
was
very
inconsiderate
and
rude.
She
said
staff
to
check
the
rooms
and
look
for
the
bug.
The
guy
came
in
with
a
different
bug
in
a
cup
(there
could
be
more
bugs
that's
hiding).
He
told
us
that
it's
just
a
grass
bugs
and
harmless.
I
asked
how
it
did
get
their
and
this
guy
answered
that
some
other
guests
open
the
window
to
smoke
so
insects
get
in.
We
can't
believe
how
unprofessional
people
that
works
there.
She
didn't
let
us
speak
to
her
manager
and
refused
to
give
her
name.
She
gave
back
our
deposits
but
the
hotel
payment
was
charged
even
though
we
didn't
stay
that
night.
We
didn't
get
our
refund
at
all.
This
place
is
a
total
health
hazard.
Disregarding
guests'
health
conditions
under
any
circumstances.
I
wished
we
could've
call
the
cops
that
night.
P.S.
They
bought
fake
reviews
here.
I've
checked
RazrWirez
Official
profile
that
gave
5
star
review
a
week
ago.
There's
no
way
that
the
place
went
jungle
in
that
time
span.
Pictures
in
there
website
could've
been
taken
when
it
was
new.
Other
guests
that
were
there
at
the
time
we're
complaining,
also
had
issues
with
the
receptionist
and
gave
reviews
in
google
but
it's
not
posted.
I
guess
they're
trying
to
damage
control.
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