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😠 They lost my wedding shoes that are over $200. Ive been calling for 2 days and they dont answer the phone to any department you call at any time of the day. Called about 100 times in 6 hours. Convinced the have the phone off the hook or muted. People often mention mail,


Address

401 Church St, O'Fallon, MO 63366

Website

tools.usps.com

Contact

(800) 275-8777

Rating on Google Maps

1.90 (242 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 AM to 2 PM
  • Sunday: Closed
  • Monday: 8:30 AM to 6 PM
  • Tuesday: 8:30 AM to 6 PM
  • Wednesday: 8:30 AM to 6 PM
  • Thursday: 8:30 AM to 6 PM
  • Friday: 8:30 AM to 6 PM

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Emily Tre try t. 8 months ago on Google
    They lost my wedding shoes that are over $200. Ive been calling for 2 days and they dont answer the phone to any department you call at any time of the day. Called about 100 times in 6 hours. Convinced the have the phone off the hook or muted.
    1 person found this review helpful 👍

  • 1/5 Jeanie R. 6 months ago on Google
    We all know that this is a very busy time of the year, and the fact that businesses are short handed but there is no excuse for this!! It's pathetic that mail carriers have stooped to such a low work ethic level. If anyone is wondering why they have damaged packages it's because their mail carrier is throwing the packages. Got it all on video 8:11 pm this evening (12-4-23). This is completely unacceptable!!

  • 1/5 Richard P. 6 months ago on Google
    I've lived all over the United States being in the military, and this is by for the worst post office l have ever dealt with. Lost packages to lost mail to sarcastic workers. There is one bright spot his name is Matt he in my opinion, should be in complete charge of the whole mess.

  • 1/5 Mary O. 7 months ago on Google
    If I could give no stars I would. My mail carrier continues to shove oversized packages into my mailbox. I have complained online and in person 4x's. I pay for delivery when I order online. I am disabled. Online is how I shop. My mailbox is in a stone holder. It can't be enlarged. "Service" shouldn't be part of their name.

  • 1/5 Travis T. 6 months ago on Google
    Came to this location at 2:03PM and saw there was a line of 15 people ahead of me. 1 worker was in the window working while 2 more were talking about lunch circling in and out of view. What a joke - hire more people to help because everyone waiting 20 or more minutes were angry - making the atmosphere here even worse. I’ll never go back to this location.

  • 1/5 Penny C. 8 months ago on Google
    I honestly wish I could give this post office a negative star review. I have had way more problems than what is necessary for my mail to be delivered. First off, the day I moved, I went to the post office I was supposed to and did my mail forwarding. Ok cool. So next thing I know I am getting not one, two or 3 forms that say I need to fill this out or the mail isn't getting delivered. Ok so now you are a bully because I have already done what you asked me to do. I filled this form out 3 times.i already have one complaint. Ok fine have it your way. I will see about you getting fired.

  • 1/5 Luc V. 6 months ago on Google
    ridiculous, waiting for supervisor 40 minutes to know where is my package but he/she not showing up. Total time in the post office for an hour for not thing

  • 3/5 Erin W. 10 months ago on Google
    PASSPORT APPOINTMENTS: There is no checkin process and the person that does them is quite rude if you try to ask about whether there's a checkin. During the appointment which was on time she was pleasant. This location would really benefit from a simple sign on the door or number pull that explains to just have a seat and you'll be called at your appointment time (no earlier).


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