1/5 Marcus S. 9 months ago on Google
This
was
a
good
friends
experience
from
this
eatery,
and
it
does
not
surprise
me.
Today,
I
visited
the
Dan-D-Donuts
&
Deli
to
order
a
"specialty
drink"
with
light
ice.
I
was
given
a
drink
with
more
than
half
a
cup
of
ice.
I
sent
the
drink
back
for
the
employee
to
correct.
She
replied
that
the
drink
was
correct,
told
me
to
have
a
nice
day,
and
closed
the
window.
I
motioned
for
her
to
return
to
the
window,
and
I
requested
a
refund.
She
then
told
me
that
in
order
to
get
a
drink
with
light
ice,
I
must
pay
extra.
I
explained
that
I
only
wanted
the
refund
as
I
had
just
spent
over
$4
on
a
medium
drink
and
that
I
wasn't
paying
extra
for
light
ice.
I
didn't
see
any
signs
or
policies
that
stated
that.
She
went
to
get
a
gentleman
who
initiated
the
refund.
I
could
tell
he
was
aggravated.
I
asked
him
if
customers
really
have
to
pay
for
light
ice.
He
then
asked
if
I
was
a
business
owner
who
purchased
merchandise
and
inventory.
He
went
on
to
say
that
when
he
was
young,
he
found
ways
to
get
over
or
be
slick
just
like
those
Bay
High
kids
who
come
to
their
store.
He
said
the
students
of
Bay
High
try
to
be
slick
and
get
one
friend
to
order
a
drink
with
no
ice
while
the
other
orders
a
cup
of
ice
so
they
have
more
drink.
I
asked
how
much
more
customers
needed
to
pay
for
light
ice,
and
he
said,
"Well,
it
don't
matter
because
I
gave
you
a
refund."
He
finally
said
he'd
tell
me
the
cost
stating,
"now,
because
of
BHS
students
and
people
trying
to
get
over,
if
you
order
a
drink
especially
a
specialty
drink
with
light
ice,
customers
are
going
to
pay
$0.60
more
for
light
ice.
He
also
complained
that
he
refunded
me
too
much,
and
now
he
has
to
pay
the
difference
(implying
about
the
cup,
lid,
and
straw
as
inventory).
He
then
began
closing
the
window,
and
as
he
did,
I
informed
him
that
after
being
a
customer
for
years,
I
would
not
be
returning
and
his
response
was
"yep,
have
a
nice
day".
I've
known
Nana
all
my
life
as
her
daughter
was
my
first
teacher.
I've
been
a
customer
since
I
was
in
kindergarten.
Nana's
customer
service
and
satisfaction
were
nothing
short
of
amazing.
She
has
the
sweetest
soul
ever.
I
know
she'd
be
disappointed
to
see
how
her
staff
runs
her
establishment
today.
Sadly,
I
was
on
the
phone
with
another
business
owner
as
the
time
who
heard
the
entire
conversation,
and
they
too
will
no
longer
be
a
customer.
You
never
know
who
people
are
and
word
travels
very
quickly.
It
pays
to
remain
professional
and
to
be
kind
to
others
at
all
times.
Hopefully,
the
students
of
BHS
will
not
encounter
this
treatment
and
the
staff
will
change
their
view
of
these
students
who
truly
give
them
a
lot
of
business.
