The billing department is totally unreliable. Financial Coordinator is not responsive and reliable. She never replies to me in a timely manner. She really does not care what the treatment is and does not give me an accurate quote. Infertility treatment is expensive and stressful. I had to stop moving forward because I was not able to afford it according to her quote which was about 50K for 2 cycles of IFV. Recently I got new insurance which covers some part of fertility treatment. So I'm asking Suzi for a new quote. But I haven't heard back from her for two weeks even after a follow-up message. I don't usually write a bad review. To be fair, I would like to mention Dr. Homer, Case Manager Kacey, and other nurses have been great to me. They have been always trying to be helpful. However, because of the billing department, I am thinking to look for another infertility center. Reading similar reviews makes me think that they will create more troubles in billings and make the procedures even more stressful and difficult. I don't know if Suzi is too busy or not. I think the management team should take these issues seriously and solve them immediately.

As other reviewers have already mentioned, their billing department is a NIGHTMARE. To be fair, Dr. Wachs has been amazing and if we could rate her alone we would definitely give her a 5 stars. Back to billing, we have an amazing insurance policy that covers 30k in infertility, all we would have to be responsible for is the deductible plus co-insurance. Every single visit to this clinic they make us pay, at one point we had to pay over $1200 for the visit even though we only had $800 left to meet on our coinsurance, Suzie blatantly lied to my face and told me some bs about it being the last payment on our end and that it was a normal clinic fee that our insurance would not cover, I later talked to my insurance and they advised me that they had not even received the bill in the first place. Good luck trying to talk to these people on the phone, at a minimum I left 10 voicemails in a 1 week period with no follow up on their part. On our following appointment I asked to speak to the financial person there and was told she was busy but they would check if she could see us after the appointment. After the appointment we were once again asked to pay an additional $71, it was only after I refused to pay without first talking to the financial person first that she agreed to see us. I told her our deductible and coinsurance had been met, and she denied it and tried to tell me that she had already talked with my insurance company and they confirmed that they would not cover the fee, funny thing is, I was dialing my insurance company as we were walking into her office, Suzie did not only refuse to speak with our representative from our insurance, she flat out kicked us out of her office saying she had another appointment. At this point I wanted to curse her out, but my wife was visibly stressed from the whole ordeal and i thought it best to just pay and file a complaint with her supervisor. It turns out that was another mistake, her supervisor is the exact same way, I sent her a very lengthy and detailed email through their internal system, she got back to me that she was leaving on vacation, but someone else would reach back out to me to resolve my issue, not only was I not contacted by someone else, I emailed her back a couple weeks later and got a response a month later. I have been trying to get in touch with someone about this issue for over 2 months now. Horrible experience, if it wasnt something as important as our fertility treatment I would have walked away from this practice, but we are hoping it will be worth it in the end. Also, I would like to mention that at one point I spoke to someone on the phone, and they confirmed that they in fact owe us a credit of $800-something. I filed a complaint through Cigna, and I am keeping detailed documentation of everything as I am planning to speak to an attorney, what they are doing cannot be legal. Dr, Wachs is amazing and by far the only positive experience with this place, but seriously, as others have mentioned, their billing department is a nightmare, there are no words to describe how horrible they are.

There is no doubt that I am going through a medical dispute. This egg freezing experience was a nightmare that left me with a psychological shadow and emotional distress. For some reason, this totally failed cycle may let me loose the chance to be a mom in my life. I hope my experience will help other women make informed decisions, especially those who want to choose Dr Homer and RSC. He is an inexperienced and irresponsible doctor, both in the selecting protocol and communicating with patients: 1. He did not adequately explain how many protocols are available, how about the risks and success rate, what will happen if failed, even medicines and side effects. He just told me I can get around 10 mature eggs for one cycle after my pre-exam. I never know my protocol's name before my cycle failed. 2. He picked me a protocol and pre-cycle that was not appropriate for my situation. This protocol is for PCOS or DOR, but I am not PCOS or DOR. I get second and third opinions afterwards, everything has changed including pre- cycle, protocol and trigger time. 3. An experienced doctor should adjust medicines or dosage based on the patient's response to the medicines during injections, like my friend’s doctor made adjustments almost every three days in her injections. Dr Homer saw my body response not very well, but he did nothing about adjustment. 4. I got my trigger shot ahead of time, because Dr Homer made a wrong decision. I got to know this point from other doctor's opinions as well. 5. All of these led to a bad result that shocked everyone. I have 20 follicles and my AMH is 2.6, but I only got two mature eggs which means I got nothing from this protocol. I know about ten friends who did egg freezing in other clinic, none of them have had surprisingly bad results. 6. After my cycle failed, I couldn’t sleep for ten days, I lose 7 pounds in several days, it’s really a nightmare. I didn’t receive a good follow-up and fair attitude from Dr. Homer and RSC. Dr Homer told me go to another clinic find another doctor. The president of RSC chose to favor their doctor. Although I told the case manager I felt a little painful, no one answered me. They treat patient not like a human. Overall, I am very disappointed with Dr. Homer and RSC. I will not recommend Dr Homer and RSC to anyone. If you are Chinese, don’t choose RSC just because someone can speak Mandarin, you really don't need to have professional English in your cycle. Choosing a responsible clinic and an experienced doctor is the most important thing. Please read reviews carefully on Yelp and FertilityIQ, don't make a wrong decision.

The prospect of pursuing fertility treatments can be daunting, embarrassing, and overwhelming. There are so many facilities and providers that it can be difficult to discern which providers are truly cutting-edge experts in this field. Look no further; RSC is the best. I am fortunate enough to be working with Dr. Wachs. When you speak with Dr. Wachs, it is immediately apparent that this is her passion. She is invested in her patients, experienced, and professional. She and the other providers at RSC are truly experts who implement every tool at their disposal to maximize your potential for success. Through this process I have learned that there is no one-size-fits-all IVF protocol. Instead, your treatment schedule, medications, and care plan are carefully tailored to your needs. Though success is dependent on many individual factors, I find that I am able to relax and sleep easy at night knowing that Dr. Wachs is doing everything possible to help. It is rare to have such confidence in your care team, and I am very grateful. Re Billing: I've seen several reviews on here indicating issues with the billing department. This has not been my experience at all, so I'm assuming any purported issues have been resolved. I have received very clear quotes. These quotes even include estimated expenses outside of RSC like pharmacy medication and genetic testing costs. I have never felt confused by a bill. Paying has been easy and reliable. I have always been billed the exact amount I was quoted.

RSC what more can I say other than I love you!!! The staff is amazing. They have become an extended family. My husband and i could not get pregnant and turned to RSC for help and guidance. Dr. Homer took us in as patients and from the consultation to starting our IVF cycle to implanting our embryo please know I’ve missed some steps but the point here is Dr. Homer and the rest of the RSC team walked with us every step of the way. They promptly answered any and all questions or concerns I may have had. They explained everything in English not medical terms. My son is now 8 months this past Monday and I thank RSC for helping complete our world. They are amazing they work magic I love you all and thank u.

I highly recommend RCS and especially the amazing doctor Homer. I can't thank doctor Homer enough and feel lucky that we choose him as our fertility doctor. We were 33 and trying to conceive for 1.5 years when we came to out first consultation with doctor Homer. He was extremely personable, patient, positive, knowledge and direct, as he laid out all the options and statistics. We've decided to go for IVF and a few months later I was pregnant with my now 17 months old awesome daughter. All through the process doctor Homer was supportive and really felt like he cares. He got to know each of us, what we care about, what we fear, what is important to us, and made sure to put us at ease and even laugh through the whole process. It's funny but if someone would ask me to describe my IVF experience I'd say it was much easier than expected and I even enjoyed it. Thank you doctor Homer, Lindsey, and the rest of the staff!!!

Went to consultation for IVF with my Fiancé. Dr Deborah was sooo nice, helpful, and her staff is amazing! I will keep you yelperz updated on my fertility journey and about the procedure! Update 07-26-21: This is my honest review & it’s overdue! Dr Wach is AMAZING & her staff is unbelievable. The whole ivf process was smooth & they made me and my husband feel comfortable. Thank you RSC for helping us bring our BABY BOY into this World. I would highly recommend! Excited to plan for baby boy #2 in the near future ❤️ Update: July 2nd 2022 We did another round of ivf and again Dr Wach was amazing! We had another baby Boy & I would tell anyone looking to do IVF to just go to RSC! Look no farther! Thank you so much RSC for completing our Family I am forever grateful

Let me first start by saying Chelsea, Macy, and Dr. Homer are amazing and if it wasn't for Chelsea and Macy we would have ran far away from this place and never looked back. They went above and beyond their duty to to reduce an already stressful process Now, why I would never use this place if you don't have to. The finance and billing department is completely inept and good luck getting a call back. If you do get a live person (receptionist) it seems to be standard practice to tell you they aren't available or are in a meeting. It's amazing how any procedures get done when the doctors and admin staff are always in meetings. Maybe, it's just the standard line they give so they don't have to deal with problems. If you do leave a voicemail on the finance line, the recording says "We'll return you call in 5 business days". That is just crazy, 5 days to return a phone call. So we had finance problems a year ago, keep in mind we paid cash for the procedures so you would think there really shouldn't be many problems, well not the case. Fast forward to current, and now we have finance/billing problems with our egg storage. Not really a problem we want to have or the stress we need. I would not use RSC if you have to do anything that has to do with finance. It's not worth the stress of either partner and frankly this is something that seems to be easily fixed. They have the same finance manager in place, which I can't understand given all the complaints Even workers we've talked to have agreed with us, which makes this all the more reason not to use them as RSC is not solving these problems, but rather allowing the behavior to continue.

I cannot say enough good things about Dr. Homer, Judy & the entire staff at RSC Los Gatos!! They are professional, yet warm and supportive. They make a seemingly stressful process, full of uncertainty, one that is positive and full of hope. We are celebrating our little miracle's 1st birthday next week thanks to this wonderful team of individuals and the IVF treatment plan that was created and executed specific to our needs.

Dr Homer is my provider. During this process, he doesn't provide enough options and explanation. The result doesn't meet the expectation. Dr Homer only calls me twice during this process. The only time I met Dr homer is the first consultation. I trusted Dr homer's decision at the beginning but seems like it is a bad decision for me. The case manager just gives me some instruction details but cannot answer any questions. After the first cycle, I want to change the provider. The clinic staff told me that I cannot change doctor, which is their policy. All of their people in this clinic just supports their own teammates not their customers. They don't have a good feedback mechanism to improve their process. Your opinion is not considered. Please conduct more research by yourself before making a deal with these person. Another weird thing, my insurance company said that it is no blocking to change a doctor in same clinic. They can just provide a new request. However, this clinic said that they cannot change my doctor because of this is same cycle.

I don’t know why, but I have a feeling that my doctor strongly recommended IVF over IUI without knowing much of my situation or preference in the first consultation. This made me worry.

I am really very grateful to Dr Sara and RSC for helping me through my toughest journey. They are best in their field.

I had bad experience here. First couple cycles of egg freeze with poor results without proper explanations, and finally recent cycle the timeline was totally messed up due to counting days backward incorrectly. It was a very low-level mistake that I tried clarifying before, but was ignored and finally became unfixable. The team lost my trust and I am disappointed in how lightly they treated me as a patient.

I am extremely satisfied with the level of responsiveness and professionalism that RSC has shown. Their team is incredibly efficient and ensures that all my concerns are addressed promptly. I want to give special praise to Nurse Mei. Her diligence and commitment to her patients is truly commendable. She keeps us updated in real-time, never leaving us in the dark about any medical procedures or results. Furthermore, her ability to communicate clearly in Mandarin is an immense help, especially for those of us who feel more comfortable conversing in this language. Her knowledge, combined with her linguistic capabilities, allow us to have our questions answered thoroughly and in a language we understand best. All in all, RSC, with the exceptional service from staff like Nurse Mei, has made our journey significantly smoother and more comfortable. We highly recommend their services to anyone seeking professional, caring, and responsive medical assistance.

I am over 40 years old. In order to have a second child, I underwent an egg retrieval procedure at the RSC. Dr. Wacht successfully transferred the resulting embryo and I am now pregnant. Case manager Salina really help me and husband with smile and patience. I am delighted to have found a reliable IVF provider, Dr. Wachs, case manager Salina, and the RSC.

I'll start by saying that I had positive experiences in my in-person interactions with the staff at RSC, both at the Los Gatos and San Ramon locations. I also had a positive outcome from my treatment plan with a pregnancy. So my review is not influenced by a bad outcome. That being said, dealing with RSC on the logistical side of things (administrative, financial, etc) was just a total nightmare throughout the whole process. The office seems to be too busy or too chaotic to deal with patient communication, scheduling, and billing in a timely and effective manner. In an already stressful process, dealing with unnecessary difficulties like this is incredibly unpleasant. The last straw for me has been a nearly year long process to get back over $1100 that RSC over-charged me for a procedure. My insurance company resolved the claim very quickly, showing a cost to me much lower than what RSC collected up front. My first attempt to contact the billing team requesting a refund of the over-charged amount resulted in a response that this claim was "still pending with insurance", despite being almost 5 months after my insurance showed the claim as finalized. I expect this was a flat out lie as they tried to submit a duplicate claim with my insurance the very next day. Over the course of the next 6 months, I've sent 3 messages through their portal and left 4 voicemails with the billing team, all unanswered, not a single response. Needless to say, hard to imagine going back to RSC for any fertility needs in the future.