1/5 Asha M. 1 year ago on Google
Based
on
all
the
recommendations
to
experience
Silversands
as
the
finest
hotel
on
the
island,
I
was
very
much
surprised
to
the
most
disappointing
dining
experience
of
my
life.
Anticipating
my
arrival
to
the
island,
I
made
dinner
reservations
approx.
1.5-2
weeks
in
advance
for
8pm
on
said
night
of
my
anniversary
(which
also
happened
to
be
on
thanksgiving.)
My
husband
and
I
decided
to
have
drinks
at
the
hotel
in
the
afternoon
of
the
day
where
we
were
informed
by
the
waitress
that
they
shuffled
around
the
dining
areas
due
to
their
thanksgiving
brunch.
Disappointed
because
we
were
looking
forward
to
the
Asian
menu
at
Asiatique
and
also
because
we
were
not
informed
of
such
change
by
the
restaurant
prior
to
our
arrival.
The
waitress
(who
was
the
most
pleasant)
organized
for
us
to
still
access
the
Asian
menu
for
our
dinner
reservation
(which
was
now
changed
to
the
grill.)
We
had
to
preorder
our
entire
3
courses
(which
we
did
at
roughly
3pm.)
We
arrived
promptly
at
8pm,
well
dressed,
fresh,
excited
to
have
a
wonderful
thanksgiving
and
anniversary
dinner.
To
my
despair,
I
was
told
there
were
no
tables
available.
HOW
can
you
not
have
my
table
ready
when:
-my
reservation
was
made
1.5-2
weeks
in
advance
-I
reconfirmed
my
attendance
approx
4
hours
prior
to
arrival
-I
preordered
our
entire
3
courses.
HOW!?
We
arrived
to
a
very
packed
grill
area,
so
packed
that
they
pitched
a
temporary
plastic
backyard
table
in
the
middle
of
the
restaurant
with
plastic
chairs
to
seat
a
party.
Informed
by
an
unapologetic
waiter
that
we
had
to
wait
on
a
table,
we
were
thrown
to
the
side
to
wait.
We
sat
and
waited
for
ONE
EXACT
HOUR.
ONE
HOUR.
HOW
can
you
allow
your
customers
to
wait
on
a
reserved
table
for
one
hour?
There
is
no
place
in
this
entire
world
that
I’ve
ever
experienced
such
horrible
customer
service
and
disappointing
dining
experience.
It
was
now
9pm.
We
were
starving.
We
were
offered
a
complimentary
drink
to
compensate
(no
where
close
to
my
time
wasted)
however,
the
house
wine
was
garbage
and
we
decided
to
pass
on
that.
After
threatening
to
leave,
around
9:15pm,
a
table
became
available.
We
were
finally
seated
at
a
table
where
no
drinks
orders
were
taken,
no
menu
was
given.
No
offer
for
drinks
was
made
(despite
pre
selecting
wine
choices
earlier
on
in
the
day.)
It
seems
like
our
Asian
food
was
made
quite
earlier
on
in
the
day
as
the
dumplings
were
very
hard
and
unpalatable.
The
tofu
salad
we
ordered
was
distasteful
and
soggy.
At
that
point,
we
had
enough.
I
could
not
settle
for
horrid
service
any
further.
We
left
and
enjoyed
a
quiet,
pleasant,
unreserved
dinner
at
Pun-jabi
whose
service
should
be
worthy
of
emulation
by
the
silver
sands
teams.
Extremely
dissatisfied
and
poor
service
and
I
am
certain
I
am
not
the
only
one
with
disappointment
at
dinner
that
night
as
multiple
couples
gave
the
same
impression.
It
was
the
worst
thanksgiving/anniversary
dinner.
Conclusively,
the
hotel
is
nice,
beautiful
and
well
laid
out
but
honestly,
management
needs
to
review
their
dining,
reservations
team
and
their
staff.
Quality
of
service
was
absolutely
poor.
Definitely
not
worth
the
price
for
bad
service.