DO NOT GO HERE FOR AN ABOORTION!!!! I ended up with a incomplete abortion… many have This is one of the biggest facilities Ive seen. The fact that you can get an abortion late in the pregnancy makes this place a winner for me. However, the doctors ( like many in the world) were very impersonal. There were like 7 people in my surgery and I was never prepared for that either. The only staff member I feel really cared for my comfort was the social worker named Susan. I felt heard by her. The medical staff outside of her gave me limited information that caused me to have to go to multiple pharmacies to get the meds I needed after my procedure and more questions. I could even here the medical staff talking about me, while I was sitting in the post op room. very unprofessional. Also like, a curtain is not a wall, I can still hear you lady! Lol All in all I’m glad this place exists just wish staff were more considerate and more aware of what their scared and grieving patience need in their care a little bit more.

My experiences with the staff here were phenomenal, everyone from the escorts outside (making you feel safe after the lovely crowd of protesters outside were blocking the entrance and yelling things at me lol) to the nurses and front desk. The girls really made sure I felt comfortable and taken care of. I don't have insurance so the free/cheap Healthcare is a must right now. Very happy and fortunate for planned parenthood to help out people in need for whatever resources they require. Thank you again!

The staff at this location are amazing! Every visit I feel safe and well taken care of. The level of education of the providers is unmatched, and they make sure to educate their patients as well! Not only are the appointments easy to make, go smoothly and efficiently, but their online education is the best! If I could give ten stars I would! Keep up the amazing work! The women of Illinois rely on your care and I’m lucky to have incredible access to the top medical care this facility provides!

No amount of words can express my gratitude and incredible thanks to the staff of this facility. During one of the most stressful, terrifying, and nerve wracking moments I quickly felt safety, at ease, and comfort. The doctors and majority of nurses here made me feel like I was around family and not just a patient on a list, they didn’t rush and took their time which made me feel calm and at ease. Looking back I’m blown away on the amount of genuine care I received here. They didn’t just advocate they passionately cared like I’ve never experienced in doctor’s offices, and as a person who never rights reviews they truly deserve it. I highly recommend this facility and thank you so much to all the staff, you guys are amazing at what you do!😌

I can’t express enough how wonderful every single staff member I encountered was. I felt so comfortable and not judged for being there. Everything was thoroughly explained to me start to finish. I traveled 2 hours to this location and traffic was at a standstill, I was so afraid I was going to miss my appointment. Luckily I was able to have my appointment moved down and I made it safely. Highly recommend this location!

The staff was kind. The wait time that I were told would be approximately 45 minutes was 2 hours and 20 minutes. I paid almost $500 for the appointment and then got a bill for over $800 saying I didn’t pay anything. That’s always a fun experience. The appointment was an initial consult, but when I was in the back room they asked when I finished the medication I hadn’t even received yet. So I was completely scheduled incorrectly. While the staff was decent, the lack of knowledge was very apparent. There was a lot of confusion at the front desk and multiple delays getting checked out. I were very disappointed and had high hopes since I am a big supporter of PP. Lots of mistakes and incompetencies.

They were so very supportive and professional. I felt very comfortable and would recommend them to anyone seeking quality healthcare

Came from out of state 7 hours away and seen people go in and out every 45 min waited 6 hours for an appointment 🙃 they need to get more employees

It is my personal experience. This is my fifth year going and I have never been happy with how things work. There are very few appointments available. I had an appointment on September 18 (which I couldn't make the appointment online and I had to go in person) and they didn't do my prescription correctly and to make another appointment to resolve it, the next free one was October 18. They had to have prescribed me something that my insurance covered 100%, which I said during the appointment, and when I called the insurance to verify they told me that they have access to the list of medications that they cover and which ones they don't. I went to the pharmacy and had to pay for the medication which I refused. I called by phone and supposedly the nurse changed it and it was going to take three days to get to the pharmacy. On Saturday I received an email saying that it had been delayed and when I went today, Tuesday to get the prescription, it turned out that they had not sent anything new. Now I have to call again to see what solution they give me. When you go to an appointment they serve you late, or at least me. Once the nurse helps you, you are waiting another half hour for the doctor to come. The last time it was less time but the rest of the times I have been waiting half an hour or more. . The staff is very friendly and pleasant. They seem interested in what happens to you.