If I could give 0 stars I would they are the most lazy ppl who work in this office, they cannot keep secretarial staff because they always seem to quit , I set appointment for paper work to be filled but they set another appointment just so they can squeeze more money out of me this place is very unprofessional down to the doctor's which are all money hungry I'm sure the late doc. Tatum is rolling in his grave this place hasn't been the same since he passed away!

New patient appt 2nd attempt....1st appt upon arrival doors locked due to power outage understandable 1st red flag: clerk failed to provide courtesy call I called 3 days later to reschedule. Today's visit I arrive on time wait 45 minutes in an empty waiting area which is the 2nd red flag. Lastly I request my payment be reverse due to long wait clerk gave no apology. So disappointed really wanted to support local black MDs.

Only came back because I loved Dr.Rachel and only saw her once then she left. I am so disappointed in the current doctors. They do not have a procedure in place for patients with a urgent need that does not need to go to the hospital. Can not even call in a prescription on a weekend. They told me a diabetic to just be careful about what you eat all weekend and call Monday. Seriously!!!!! I will be finding a new doctor Monday morning

My experience overall with Ross Family Doctors I will say has been SOMEWHAT okay, which is why I am giving this facility 3 stars instead of just 1. What I mean by somewhat okay, is my experience with the doctors and nurse practitioner that I had. I have been a patient for years, but I will say not on a regular consisted basis. I have had Dr. Rachel Ross and Dr. Nathaniel Ross. Just recently (Last Month December) I had the Nurse Practitioner Jean who was also very nice and informative just as the doctors were. Dr. Nathaniel Ross is my primary care physician. The issue that I have just experienced today and yesterday I am not very pleased about it. Matter of fact, I am removing myself as a patient. Yesterday I received a confirmation call regarding my appointment for today which was great. I had almost forgot. I called back to ask if their was anyway possible that I would be able to come in the day of even though it was last minute because I was terribly ill with flu like symptoms. The lady that I spoke over the phone to informed me that walk ins end at 3p. When I looked at my cell phone, the time had just changed to 3:01p. I spoke with her when we first got on the phone between 2:58p to 2:59p and I told her that in a nice way. I said, "Mam, I got on the phone with you between 2:58p to 2:59p." She says, "But are you here?" Which was a real smart remark. Not sure if she felt I was trying to get smart with her because I wasn't. I just was really sick and trying to be seen by my doctor immediately if I could. But I told her, "No," and hung up the phone. Now I could've gotten really rude and ignorant with her like I know I can. But me being really mature now and stepping back and analyzing the BIG PICTURE real quick...I realized it's not the time nor the place and I really don't feel like resorting my energy to this situation because I am sick. So I just let her be this time. And just to clear who it was, it was the black lady that sits at the front as a receptionist with the other Latina receptionist. I know her voice and recognized it over the phone. My 2nd incident is when I came in today. My appointment was at 9:30a. I arrived at 9:29a and checked in at the front and went to the waiting area afterwards. Prior to me coming in, I called around 9a just to let them know I did not want to be seen by Jean (Nurse Practitioner). I thought she was extremely nice but I am used to Dr. Nathaniel Ross (My Primary Care Physician). I also told her my name. Fast forward, when they call me to go back to the back the Medical Assistant who escorted me told me that I would have had to request to see Nathaniel when I checked in or in the beginning when I seen her. It was something like that. But she did offer to go and see what she can do. I told her never mind since she informed me that they were really busy today. I told her I can wait to see him the next time I come and she told me what to do to go about that. I liked her (Medical Assistant) a lot. She had personality and a pleasant attitude. She was also informative and helpful as well. I forgot her name but she was a black lady, between 5'4 & 5'6 and keeps her hair in a long ponytail. Moving on, I waited on Jean one hour and five mins before I got irritated and left. I understand that they were busy, but it shouldn't take a whole hour and five mins to be seen once your already in the back room. I know exactly what time it was because I am continuously always checking my phone. I got there at 9:29a and was called back at 9:41a and waited to 10:44a to be seen by Jean which never showed up. So I was extremely irritated and annoyed. I believe in fairness. There has been many of times that I have been late and they allow you a 15m grace period before they reschedule you another visit. Completely understandable because it's a business at the end of the day. But I expect the same on the facilities end as well. What I just named was my 2nd bad incident I experienced. The 3rd incident (To Be Continued)

Upon entering the facility I was greeted by the most friendliest staff there is. I was informed step by step what to expect and it happened as told. I figured I would be there for some time, so I brought a book to keep me occupied but needless to say I didn't get to read very far because the medical assistant came in take my vitals and soon after I was face to face with my doctor. I am very pleased with the service provided by this clinic and the medical staff.

For the last 5 years I've been coming to the Health Center, I've noticed a distinct and deliberate increase in the quality of service. Upgrading equipment, updating the waiting room, changing out some of the staff have all made a difference in my impression of the operation. My medical care has always been top notch. My only compliant is that the lab isn't open earlier than 9am.

Let me start off by saying, I've been going to Ross Family for years. No problem with any Dr.'s or staff. But one in particular. The young lady that works today Friday the 18th. She is awful and doesn't has any compassion. Slow and inconsiderate. No air or fans. Conducting people personal business on preaker phone. She needs to stay in the back. Having people stand and wait. Didn't address the standing patients which was standing to get signed in. When she finally finish with the phone call.. she had the nerve to tell my daughter she was late. I told sno ma'am. You wasn't paying attention to nobody only the phone convo. IM SO HOT AND 😡

Absolutely the best care! Everyone is so helpful and seems to act like they really care and are concerned about whatever your issue is when you come in! Yabrina is Awesome and will help you in anyway she possibly can and genuinely shows that she cares!! Absolutely love this place!!!