Used to go by thier every few months to check for deals. Now they require backround checks to lock you in. They require id for you to enter now and after that you are locked in. The yappear to be coping and runnign your id. Then if you use debit or credit they record all in your infomation in thier system which the card companys don't ask for. The card people just ask thats the id and card match. Then you have to be let out as your locked in to leave. Might be a fire issue to be locking customers in. Then the store is more then half empty. You got one other store feet away you can go that won't treat you like a criminal.

Wish I can give them a negative star. Come in with a necklace that's been in my house for years just to see if it was really gold and the lady says right away that someone tried to sell her the exact same one the other day so didn't even let her check if it was real grab my necklace and took my business else where! I get they have to deal with con artists and fakes all the time but the lady was looking at me like I was a criminal I'll never go there again and advise to take your business elsewhere....

If I was able to give this place NO STARS that would be the best way to describe this place. As soon as I walk in the employees and the manager JOSE had NO MASK ON and were COUGHING. AND ON TOP OF THAT THEY WERE VERY DISRESPECTFUL AND HAD NO MANNERS. THEY DEFINITELY NEED TO GET RID OF THAT "MANAGER" AND EMPLOYESS! FIRST AND LAST TIME EVER STEPPING A FOOT IN THAT PLACE!

This place is all right sometimes but believe there are other times where I'm like I'm wasting my time here. You really have to ask questions and try out the products before you buy them because after you buy it you really can't bring it back

Got an Xbox series s from them, console was dirty and the controller they gave me is not the series edition, it's a controller ment for the the one. Not to mention the controller has a faulty sync button so it don't connect with any console and upon taking said controller apart, there is roach carcasses falling out. I thought pawn stores inspected, repaired, and throughly cleaned the products they sell, but apparently not this one.

They offered $25 for a brand new snap on set that cost $280. This set is still in the plastic and all. Such a rip off. No wonder everyone goes right across the street to EZPAWN. We go in there and there is a line of people waiting. Much nicer things, nicer people and just better atmosphere.

Deaner, an associate at CAP on Indianapolis Blvd in Hammond, IN was efficient and respectful to my family. She took the time to explain the charges and fees when retrieving our property. I appreciated her being thorough. She should be promoted.

This place is full of grimey lying people that just try and scam you out of money. They advertise in the store and online that they offer 10% cash down on ALL LAY AWAY EVERY DAY OF THE YEAR. I tried to go in and put an item on lay away and I was told I HAD to put 50% down. When I questioned them about why they aren't following their policy I was told it was because of the holidays. I contacted their customer service hotline and was informed that they are not following policy and that there has been no policy change. I went back into the store to confront them about this issue and the workers froze and had no idea what to do. They tried to avoid the situation by trying to sell me something at a cheaper price. They would not honor their advertisement and this can lead to a lawsuit for false advertisement. This was horrible customer service.