4/5 C H. 1 year ago on Google
*This
is
an
update.*Steven
was
diligent
and
professional.
He
went
above
and
beyond
to
meet
my
expectations.
I’m
satisfied
with
the
services.
They
came
out
the
very
next
day
from
my
original
review.
HE
APOLOGIZED
FOR
THE
COMPANY’S
MISCOMMUNICATION
AND
SENT
ME
PICTURES
when
they
finished..
He
was
professional
and
cleaned
up
well.
A
polite
and
helpful
person.
So
ultimately
They
got
the
job
done.
I’m
pleased
Originally
Pat
came
out
and
gave
me
an
estimate
to
remove
one
tree
and
then
I
decided
to
get
two
trees
removed
once
I
spoke
to
my
husband.
He
came
to
my
job
to
collect
my
deposit
for
the
agreed
amount
and
then
we
signed
the
contract.
The
contract
stated
that
the
services
will
be
started
and
completed
within
1
to
3
weeks,
however
within
the
three
weeks
I
heard
nothing
from
the
company
at
all.
I
had
to
contact
them
to
find
out
when
the
services
will
be
done
and
got
no
direct
answer.
Pat
was
not
available
and
no
one
else
had
answers.
Someone
called
me
almost
2
weeks
after
that
from
their
office
named
Denver
to
let
me
know
that
they
were
still
behind
and
they
apologize,
but
still
had
no
estimated
time
for
my
services.
So,
by
that
time
I
had
contacted
another
company
and
I
explained
that
to
him
(Denver)
and
that
the
company
was
going
to
come
out
to
start
on
my
tree
services.
He
explained
that
my
contract
had
a
nonrefundable
deposit
and
that
the
timeframe
that
they
originally
gave
me
was
just
an
estimate,
so
I
shouldn’t
go
by
that.
(Strange)
He
then
explained
that
he
still
did
not
have
a
definitive
timeframe
that
they
would
come
out.
When
I
requested
that
they
can
just
remove
one
of
the
trees
and
I’ll
let
the
other
company
do
the
one
and
I
can
pay
the
balance
of
what
I
owed
for
one,
he
told
me
he
could
not
do
that,
that
it
would
be
more.
I
didn’t
understand
why
or
what
the
problem
was
considering
they
didn’t
even
have
a
date
for
me.
I
did
not
hear
back
anything
else
from
them
for
almost
another
week
and
that
was
from
Pat
arguing
and
being
completely
unprofessional
with
my
husband
and
I
telling
us
he
had
been
sick
and
the
reason
they
did
not
complete
the
job
was
contingent
on
a
call
from
me
about
removing
my
sidewalks.
That
was
bull
because
that’s
not
how
our
conversation
went.
I
explained
to
him
the
same
thing
I
told
Denver,
they
can
come
out
and
remove
one
tree
and
I
pay
the
balance
(I
think
that
was
fair
considering
the
time
frame
and
the
inconveniences
they’ve
caused)
but
he
stated
that
he
would
need
to
come
out
AGAIN
and
give
me
a
new
estimate
on
the
one
tree
removal
because
he
had
already
discounted
the
previous
services
(that
I
still
hasn’t
received)
.
By
the
way,
the
original
quote
he’s
given
me
was
$1800
for
two
trees
and
we’d
agreed
upon
$1600
as
the
final
cost.
Pat
still
did
not
have
a
date
for
them
to
remove
my
trees
nor
they
we
come
to
an
agreement.
NOTHING
WAS
RESOLVED.
His
attitude
was
distasteful
and
unapologetic.
Literally
never
said
sorry
or
anything
of
the
sort
.
Unprofessional
and
rude.
I
am
disappointed
and
will
not
ever
be
referring
or
using
this
company
again.
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