3/5 S B. 11 months ago on Google
Overall,
I
really
love
this
restaurant.
The
food
is
consistently
delicious.
The
only
reason
I’m
doing
3
stars
instead
of
5
is
their
RIDICULOUS
policies
on
refills.
First
off,
they
actually
have
a
limit
of
fountain
soda
refills.
I’ve
never
been
to
a
restaurant
where
they
limit
fountain
soda
refills!
One
problem
with
this
policy
is
that
they
fill
the
glasses
mostly
with
ice,
(even
when
you
ask
them
to
go
light
on
ice).
We
have
all
stopped
ordering
soda
from
them,
so
that’s
anywhere
from
$8-16
bucks
a
ticket
they
could
be
making
if
they
hadn’t
annoyed
me.
If
that’s
how
they
want
to
be,
they
can
just
keep
bringing
us
unlimited
refills
of
water!
Second,
they
limit
you
to
one
chip
refill
per
table.
When
I’ve
gone
with
a
group
of
2
or
a
group
of
5,
they
gave
us
one
bowl
of
chips
each
time
and
limited
us
to
one
refill
in
both
scenarios!
How
does
that
make
sense?
Also,
they’ll
come
take
your
chips
to
refill
before
you’ve
finished
them.
Normally
that
wouldn’t
be
a
problem,
but
if
you’re
going
to
nickel
and
dime
people
over
their
chip
refills,
then
you
better
let
them
have
ALL
their
chips
from
each
bowl!!
To
make
matters
worse,
even
when
I’ve
ordered
appetizers
that
require
chips
(like
the
guac
or
the
cheese
dip),
they
still
limited
chip
refills!?
For
that
reason
alone,
I
also
stopped
ordering
appetizers,
so
that’s
even
more
money
they’re
losing
with
these
policies.
I
cannot
figure
out
why
a
business
would
risk
annoying
their
patrons
over
the
cheapest
items
in
the
restaurant!
Also,
if
you’re
going
to
have
stupid
policies
like
these,
you
should
enforce
them
based
upon
number
of
people,
or
number
of
menu
items
ordered.
That
would
obviously
be
a
nightmare
to
calculate
that
out,
which
is
exactly
why
it’s
a
stupid
policy
to
begin
with!
I
would
strongly
encourage
the
owner/manager
to
reconsider
these
ridiculous
and
arbitrary
policies
and
stop
annoying
your
patrons.
If
that
ever
happens
I
will
be
the
first
to
edit
my
review
and
give
them
the
5
stars
they
would
otherwise
have
earned.