There is no question M&S food is synonymous with quality - the variety at this store is excellent - a great addition to Whitstable. The facility to place orders online for collection in-store is a useful option. Customer toilets are a bonus. My main gripe is the inconsistency in customer care - hence the much lower score. Some of the staff are great - Dean helped me on one occasion, brilliant service. However, a number of staff (I’m directing the criticism at the older workers) are blunt & disinterested - there no willingness to assist. I’m 100% sure these individuals treat certain customers fairly - I’ve witnessed it. I genuinely believe they treat customers at face value and based on appearance. Why not treat everyone equally & fairly?! I’ve levelled the same accusation at Boots in Whitstable - I hope management heed my comments.

I didn’t get chance to see her name but the woman on tills this afternoon, with glasses was incredibly patient with me, been having multiple problems with my card and she was very sympathetic, had a long day at work and it was just another thing to be a pain. The lady behind even offered to pay for me which was also incredibly kind and has cheered up my night despite not being able to pay I’m really grateful that both were so lovely about it so thank you. :)

Visited Whitstable M&S Simplyfood. Good hygiene although customers seemed unaware of need to socially distance. Managed to get light up Gin Snow Globes which was reason for visit. Used café and again hygiene good.

Me and my partner had such an amazing experience today with a customer service gentleman named Steven at Whitstable Marks and Spencer’s at around 16:50 at the self checkout till area. He was extremely polite and lovely to chat with whilst I was with my partner and newborn son, he helped us with using the self-checkout machine whilst being ever so polite with such gentle manners which we both were so happy to have met him at the store, we will always shop at Marks and Spencer’s in hope we see Steven again as he’s a credit to the shop as such virtues and manners are hard to come by so we applaud and congratulate him for being the reason we all left with a smile today. Thank you so much Steven and to Marks and Spencer’s for having such an amazing Staff member.

Great coffee ,staff very nice.

So cold in M&S café today. Not pleasant sitting cold whilst eating and drinking. Several people in here are cold. . No scones for lunch time rush AGAIN.

A nice store, not a huge selection but what they have is good. Good quality food. Friendly and efficient staff

Excellent for a quick visit or to buy the weekly shop The isles are stocked full at all times and prices are clearly priced. The staff are friendly,polite,helpful and courteous. The interior is clean and tidy I have and will continue, to recommend to family,friends and colleagues. Thank you to all.

The store is well laid out with wide aisles, very light and airy store. It's well stocked and great variety. It has a lovely café which does great light lunches and a good selection of cakes and a good coffee. Staff a friendly and helpful.

Thanks to Nigel & the team at M&S Whitstable for good customer service every time we come. Since lockdown M&S has become our weekend treat to get lots of tastiness :o) - even got a free box of Belgian Truffles the other day - Hussah for Sparks App! Looking forward to Christmas M&S goodies too x

I loved the service here very helpful , the selections were very interesting. I had the tuna, onion & cheese sandwich with chips and earl grey tea with cream. Children had the ham & cheddar sandwich which they loved. The hot chocolate was high quality very nice! This place was very clean and the ambiance was quiet. I am glad I came here.

Up to it's usual high standard!

Fully stacked shelves loads of reductions

Always loved this food hall especially the Café