My family have been patients of the practice for more than 30 years. The medical attention that we receive has been excellent and it is the reason that we continue to use the practice. The reception area of the practice is its weakest link. The reception staff can be very off hand and abrupt and frankly off putting. In addition, email responses are patchy at best. I wish that the Drs would take this part of the practice more seriously because it is truly in need of attention. It is your front of house after all. I would like to provide an update: things in the reception area have in my experience very much improved in the last 12-18 months. I am very grateful that attention has been paid to the concerns raised.

All about the money here. Almost $100 for a consult and the consultants are not up with the appropriate standards for a number of illnesses. Find somewhere where care is prioritized over the cash

Terrible - if I could give 0 I would, and I wish I could add a screenshot, I got there after driving 45 mins for my vaccine and then I get there and they told me I clicked N when I had clearly clicked Y and had shown them the text, I even sent another text saying I would be there at 2, got a reminder at 1 and all, meaning it was there systems fault not mine so I could not get the vaccine, the two lady’s on reception at time were very rude and useless regarding it all, I’m sure the doctors are good but overall service was not. Added is a screenshot showing I sent Y and they are saying I sent a N

They don't bulk bill. Booked appointments when the clinic came up in a search for "bulk bill doctor near me.". They're fine but I get better or equal survice for free elsewhere, so can't give high ratings

The positive we go to Harley House to see Dr Stuart Emmerson who cannot be more helpful and sympathetic re our son who has Autism. The negative: Reception who are rude, unfriendly and unhelpful: Most recently they sent us a message to ring them for the results of an appointment. When we phoned they stated that the message was sent to us in error and was meant to be sent to another patient with the same name - Never a promising sign when you start a conversation off with a lie and then follow it up with lines like ’Let me be clear about this...’

Went here and felt like I was an inconvenience to the doctor who seemed like she wanted me out even though I’m paying entirely out of pocket to be here. I was in pain and was told my injury wasn’t bad and to just rest. Turns out it was an awful fracture that might require me to get pins to heal it properly. Glad I went and got a second opinion from a place that doesn’t just want my money. Thank god for my local bulk billing doctor.

Receptionist and the practice manager were extremely rude and unhelpful. Would not recommend and never go back

Great professionals and super helpful team! Can't thank them enough.

I would highly recommend! Leona and Jen were incredibly helpful and accommodating throughout my entire experience. Dr Graeme also gave me my COVID jab and it was the most cheerful vaccination experience I've ever had. Just love the overall vibe and friendliness of this clinic.

Dr Christopher Oh is extremely thorough and professional - I highly recommend his services along with the admin staff at Collins Place, all so lovely.

Incredible Medical Practice. Highly recommend. Dr Edwards is beyond incredible providing leading edge medical advice and care. Very patient, kind, explains things clearly and thoroughly and is an absolute genius. Trust him completely. Leona - Clinic Manager - is next level fabulous ensuring the practice runs like the super professional and high quality unit that it is. Love this place. Very high standard care and customer service. Amazing

Booked in with the nurse for my whooping cough vaccination. She was great! Very caring, informative and efficient. In and out in no time at all.

I can’t recommend this medical clinic enough! Friendly reception, always smiles and welcoming. Doctors are the best I have come across in my time. Have been a patient for over 10 years and always will be:)

In health engine written they are bulk billing but for GP they charge 95 (60 additional fee) No sign to find spend to much time in google map to find a place

I went in today as a new patient and my entire experience from my initial phone call to reception through to my consultation was exceptional. Dr Christopher Oh was attentive and knowledgable. His manor was calm and positive and the outcome of the visit was a ruling out of potential issues, initial steps to rectify the probable issue and a longer term plan whether my situation changes or not. I couldn't have asked for anything more and I will most certainly be returning.

Have been coming here for years, brilliant practice, always on time and great doctors. Have supported myself and my husband with everything from general health to shared maternity care. Highly recommend.

Took day off work and needed to see a DR urgently. Called 8.30am and was told no availability for any Doctors, with three people already on a wait list. This has happened several times over then years at this clinic.No wonder people are turning to online health services. I won’t be gong back.

Dr Lisa Whitmarsh is the most kind, compassionate, patient GP I've ever visited. I never felt like I had a "family doctor" until I found Lisa. She's lovely.

Hi All, please see below, as you can see in my last review they said I had clicked N , as you can see by my screenshot below with there message I clearly replied Y, not good enough.

I did stop coming here when I no longer worked nearby, or could "afford" the private billing, but have come crawling back the moment I had a real medical problem. It's no surprise when Graeme is booked out for weeks. Worth the wait.

Friendly reception staff, on time appointment and very knowledgeable doctors. Definitely recommend this place.

I feel I’ve been discriminated because everyone else around me is sick with runny nose or coughing, but I’m t only one requested to wear a mask inside the clinic, because I’m an Asian. It’s so racist! I won’t be coming back to this ‘white’ medical clinic again!

Having been several times to see the doctors here, I always feel extremely well looked after. Highly recommended.

Was visiting from New Zealand and needed to see a doctor. Got an appointment within three hours and Doctor Christopher Oh was extremely good and very thorough. Would highly recommend.