what a joke there policy is for click and collect, I ordered 3 items for click and collect 10/6/23 Got the text to say it was ready for collection arrived and need to buy and extra item which I ordered and paid, the manager checked the number on my text took my payment and collected my order and paid item so far all good, I left and then remembered I needed jigsaw order and paid on my phone then got the text so I returned showed the staff member my phone and she went to collect then asked for my ID which all I had was my phone which stores my cards so I do not carry them anymore, I said about the word you're asked for and that does not count the last four digits on my card were not good enough? by then I'd had enough and they gave me refund using my Phone. You can not make this up

Very helpful staff, and conveniently close, when need supplies for DIY, and, when ordered products before midnight, they have been there the following day, by midday.

Needed a replacement toilet seat urgently late on a Monday night recently and bought the first one available. It was too big for the smaller modern pan of the toilet we have but upon returning it, the branch manager searched Tool Station and B&Q before ordering me a new better wooden one to the measurements I gave and it was DPD delivered within 24hrs. Returned the one bought on Monday for a refund with no issues. Helpful staff and great advice.

Good store and plenty of staff on, even on a Sunday

Excellent service again from Gillingham Dorset branch of Screwfix. Utterly slick and rapid service every time I've used them. Superb work.

Great service polite and helpful I must have had a older book at home as the item I purchased was cheaper in the book I've got at home than the one in-store

I'm a 53 year old man who has a house and a garden. Screwfix is heaven, online, catalogue, flyers through the post. I can't get enough of it. Update: still loving screwfix. And there's more people working there than ever and that brings better service. Other shops should take note. I had to look for staff in M&S the other day just to pay!

Wide range of stock, and if you are unsure of what you need the staff will help you choose. But I would recommend checking online for stock availability particularly if you need more than one of the same item. If out of stock, it will be there next day, and they send you a text first. So you know your order is ready.