I went to the sapphire ice leisure and to join the swimming pool but the water was dirty and cold and my sister's son was shivering because the water wasn't hot enough and I told them to check and they said is normal even if it was clearly cold for the baby who was shivering and crying. After a few minutes I saw that the situation wasn't changing and asked for a refund as I just got there for 20 minutes and one of the managers told me that I will get the amount I paid credited to my account but when I got out and changed and took all my belongings they told me that no refund was possible and while I was in the changing area the area was dirty and poor maintained by everyone. I hope I will never have to deal with sapphire ice leisure again as this was the worst experience ever in a swimming pool. If sapphire ice leisure is reading this please improve your changing maintenance and customer service because they lied and didn't even say sorry for what happened.

Bit crowded at entrance but it is half term... You will need member card to get in which is free after registration. I have only been ice skating but there is gym and swimming pool too. Full size ice rink bit bumpy ice. You can get ice skates for £2 no half sizes. Easy to get on, mine were blunt. As it is brand new centre there were some cock ups from staff side. Overall 4 stars as the members card wasn't mentioned and I have queued for half an hour to find out at tills it is needed to get in. Nice and tidy too.

My daughter brought swim&gym membership for me, best present, love the pool, great swim there,

Been there for 5 months.. they least care about children learning swimming. Class is for 30 mints like from 6.15 to 6.45 in evening and they started to close everything at 6.30 only as they have to go home . Now they removed they started removing the rob between adults who comes to lear swimming and childrens. 4 Adults were given around 70 percent of space and 7 children were given 30 percent of soace. Adults were so close to children that they would might hit children while swimming and when you questions that they just laugh on you and show you attitude like do whatever you want to do specially there staff lacha who believes to supervising there. Teachers get more concentration on time instead of your child. They eagerly wait to finish the time and don’t focus on your child to learn swimming

A bright, clean and fresh leisure facility. The ice rink is in good condition with a compact but pleasant skate hire area, cafe and skate shop. Coffee vending machine was out of order 🙁. Plenty of spectator seating and lockers. Ice seems well maintained. Swimming pool on ground floor looked very inviting as did the ground floor cafe with a good number of comfy tub chairs. Reception staff were friendly and helpful.

Went for an ice hockey game. Good bit of entertainment, ability to get food and drink here. Seats were very cramped and uncomfortable so would recommend bringing a pillow if you're gonna be sat for an extended period.

Why is the shower and changing rooms so dirty? toilets are absolutely disgusting, showers are covered with grim soaps residue or what not. Changing rooms are literally muddy puddle with hairs everywhere. It is a newly build amazing place and it's so sad its probably 5..6 years old and is so so dirty. Needs a deep clean !!! Sapphire pls do better

I swim here regularly. It is always very clean. The staff are friendly and as helpful as possible. Haven't tried other facilities yet but from what I can see, the place is well run and a pleasure to visit.

Great for ice skating especially Friday disco 3.30 till 5.30pm. Downside cashless system only. So frustrating the snack machines (cashless only) dont work. You have to be a member to book in and they can never find my details. A 3 to 4 storey climb upstairs to ice rink

They refused to let my disabled client to borrow a float for 20mins as we forgot for the first time in 4 years.. its disgusting! It caused alot of upset and issues which caused them to leave the pool after 5 mins. Obviously confused and upset why there are hundreds of floats around she can't use. This is not an autism friendly place who don't care about customer loyalty!