Unfortunately, you are not a patient with Sapphire, you are a customer. They do not make decisions based on your health needs, but based on profits. Refusing to prescribe medications because they are not supplied by their partnerships is just wrong. Staff are constantly getting prescriptions wrong, getting addresses wrong, and sometimes even losing prescriptions! I moved to another clinic and the difference is amazing. I'm actually being treated like a patient, I'm being listened to and my medication decisions are based on a discussion WITH me and based on what is best for ME, regardless of who the manufacturer is. I've tried working with Sapphire on my concerns, and have always raised issues respectfully and sincerely, but the problems continued. The last straw was when my prescription was charged to something more expensive and less potent without informing me or explaining the why. This is NOT a medical care provider! They are a business that uses medical cannabis to make money. Try asking for something from another manufacturer, like Grow or Columbia Care. They will claim it's not safe, but all the medical cannabis is approved already, otherwise it wouldn't be allowed for anyone to provide. So many better clinics.

AVOID THIS CLINIC AT ALL COSTS!! Absolutely appalling service!!! Took my money had to pay for prescription then had to pay for a follow up consultation. Prescription removed, so made a call, no reply, called again no reply, called 3rd time got to speak to someone and they emailed the consultant. No call or email back. Called again the following day spoke to receptionist again (different one) and another message left for consultant. About to write email to Clinic so logged on to my account to receive a message on my log on screen to say that they no longer want me as a patient. This was the only thing that gave me any pain relief and now they have stopped it. I have been in chronic pain for the last 30 years and nothing works via NHS. Even the NHS discharged me and suggested I contact this clinic. Have have had my money taken from me and now for nothing. Seriously don’t waste your time with this Clinic as Harley Street doesn’t count for anything anymore apart from a scam!!!!

Sapphire are professional and care about what they’re doing. Thanks to Dr. Gracia for assisting me with my sleep schedule. As for devices to use, I went with a friends recommendation and got the Nectar Hex vaporizer and I can’t believe how good this thing is. It’s efficient, the taste is amazing and it’s very simple to clean, especially when using the dosing capsules. I’ve even called Nectar for support and they were very helpful over the phone so thanks to you Nectar and Sapphire, please keep up the good work as this is exactly what we need in our small community.

I wish I hadn’t listened to any positive reviews. Sapphire Medical preys on the vulnerable for financial gain. I have paid for a consultation which I received but the follow up letter contained many errors about my medical history. I have been awaiting my prescription since 7th December and I still have nothing but their partner pharmacy, Curaleaf, have my money so they don’t care. Unable to attain a refund or my prescription after weeks of chasing it up, I’m having to dispute the transaction with my credit card and explore legal avenues as this ‘treatment’ has been abysmal. Once they have your money, they’re happy and they do nothing to help. Finally, I was assured that no blood tests would be required as I have a severe phobia, yet my GP has contacted me to inform me that I’ll need blood tests every 4 weeks on this medication. I requested to speak to the doctor who informed me that I wouldn’t need blood tests but was advised that the only way to speak to her would be to pay for another consultation which is “starting at £50” so I can only assume they’ll find a way to add extra fees. Utterly unacceptable service and it is exactly why legal medical cannabis is given a bad reputation.

Really good service from the start, really competent clinicians and customer service. Would recommend as a great clinic. Update: I have just had my third appointment and my previous comments stand, I have had the practitioner Carl for my follow up appointments (great to have the same each time), who is very professional and has a great knowledge on which products would be best to use and how to use. Pain has improved and mental state (ex Forces so various issues), and have had no side effects. There is currently a chance to get your prescription free for a year for the people that need it, this is a great offer and will definitely help those in need. I definitely recommend this company.

I had my initial consultation today with Dr Azfer Usmani regarding chronic pain. I was very impressed with this doc. He was thorough with me, went through my history, and got a good picture of my medical needs. I left the consultation feeling very happy with the way this doctor handled my care. Based on this initial consultation I would recommend this doctor to anyone with chronic pain. I felt reassured and at ease the whole time.

Amazing service, the specialists are knowledgeable and genuinely want to help and the admin team are always happy to assist you. The associated pharmacy, CBPM, is fantastic and ships off items very quickly. If your strain or oil is in stock they will mail it to you the next working day, providing you pay before 2pm. Highly recommended.

The world of medicine is changing, after many years of manufactured medicine I have a new lease of new life after transcending to a natural more beneficial replacement offered by sapphire clinics. The administration staff and Doctors are a credit to those in need and I’m sure the good work they do will help shape future regulation.

It has been a seamless service provision provided by highly qualified medical professionals. Always available for queries and I'm happy to be a part of the research that will hopefully prove without a doubt that cannabis is pivotal in the treatment of chronic pain. It has given me my life back and I couldn't have done it without the support, education and professionalism of the team at sapphire medical clinic.

Cant complain about the Dr's however the communication between the clinic and the pharmacy is not good. I have had issues with the prescription dates being wrong which delayed things. The pharmacy which the clinic uses is called CBPM Access and they are extremely busy so they have backlog of prescriptions to get through, I was 3 weeks late on my first prescription and now its been over 2 weeks for my second, I have complained and the only reply was from the clinic asking the pharmacy for an update, the pharmacy has not bothered to reply. It would be a better service if they could deal with customers from point of contact to getting your prescription dispatched. This poor service has left my health impacted due to not receiving my medication in a timely manner, to get effective treatment you need to be taking your medication consistently as prescribed by the Doctor for which I have not received.

Hi there Been a member now for 3 months , and its now I've got to know the ins and outs of how to get a script without making a phone call or email . Not one person explained the complexity of integrating so many apps , though it is auto , it still has to be worked out . And I'm talking about people without the computer knowledge . As soon as worked out its pretty straight . Last thing , on your third script , make sure you make an appointment , else no script will be sent . This may save you a phone call . When you've got through that , things get easy . Now things are just sailing A good bunch of people

SCAM AND MISINFORMATION to earn money by charging consultation fee. Unfortunately, it appears that this clinic is happy to make money through consultation fee and give false hopes but they don't provide a CLEAR guidance on what a patient MUST have tried. I did ask several times over the phone and via Instagram, and I was told they just need to see the medical history. After waiting for 10 days since my consultation, I received a letter saying they won't consider my case as I have not tried SSRIs (all those medications which can really harm your physical health and are seriously ADDICTIVE). Having same issues similar to others who have been prescribed medication, I feel like discriminated. If Sapphire Clinic really wants patients to use SSRIs (very harmful medications) - check NHS website for SSRIs.They should Stop advertising their product. There are several other clinics and I would highly recommend try those than Sapphire Clinic or stick to your local dealer if you have one. I am not sure how people have given this clinic 5 stars, maybe its the advertising. Sapphire Clinic is telling me to use those harmful medications...Wow. I will raise this issue with the consumers market Authority, let's see what happens next.

This is a very professional service with dedication to helping there patients. I recommend this clinic to everyone who is seeking treatment for there conditions. The staff are very kind and helpful and I have had nothing but the right support. They listened to my problems as I'm battling quite a few and offer a prompt caring treatment plan that suits your needs. Sapphire have gave me hope in my life which out of the 6 years of seeking help I know I have that now. Thank you for everything that you have done so far.

I am very happy with the treatment I have received from Sapphire medical clinics. My sleep problems and mood have improved dramatically for the best and I can now have a much better quality of life. The medication that I used to receive from my GP turned me into a walking zombie and gave me all sorts of unbearable side effects. Now I am taking a natural medicine with no side effects and this must be the right way ahead. Thankyou.

I am a new customer, basically started the process just before Christmas 2021. Interesting it’s surprising how I have personally decided to take my life in my hands, and not be dictated to by General Practitioners aiming to plough me with opioids that are so addictive. Of course being on opioids for years, I knew the tablets give the edge off pain for a while, then pain comes back. This is how Sapphire Clinics helped me. To be a patient, you need all your GP notes, scans, X-rays etc as evidence. Have a consultation to see if suitable for Cannabis, whether the Adven flower, or THC oil. I have tried a lot of different CBD oils, none touched my pain. I was given the THC flower + THC oil. I paid £50 for the initial assessment, then a pharmacy had my script, and just the case of paying either for the months course, or individual, or 10g a time. For me it costs £50 for the flower for my Vape, then 30ml THC oil at £80 a time. Start off low at 0.1 ml and build up to your tolerance. Sapphire clinics are very helpful, and have dealt with my issues, changing scrips and so on. CBPM/ Rocshaw deal with the prescriptions. I am very happy. The Doctor from Sapphire keeps in touch every three months to see how I am going, each consultation is £50. So my pain on the oil is absolutely fantastic, do not feel any pain in the day, mobility coming on well. The cannabis in my herb vape, I take in the day. I am able to move and sleep now. All this for a price of a coffee a day in a coffee shop. Also I used to take eight 30/500 cocodamol a day, now I have cut them down very carefully to four tablets a day. That’s under a five weeks. If you have pain, anxiety, or need other help, please email, or telephone Sapphire Medical Clinic. Very happy customer.

Would really recommend, friendly and attentive. The medical side of things is brilliant, has definitely made a difference to my life in the short time I’ve been with them, and looking forward to finally getting my life back without the side affects of synthetic medication. My advice, it can be frustrating so if you have a connect you’re happy with, stay with them, don’t think you’re always doing the right thing by going the legal route.

Excellent clinic. This isn't the first clinic I've used, but it is the best. There were a couple of teething issues, but the staff went above and beyond to provide excellent service. The delivery is incredibly quick and easy (an improvement on their competitors), and I would highly recommend them. I understand why their scores are so high.

It's a long awaited time when an adult seeking pain relief can find respite in nature's own way (Cannabis). And to have a team of true medical professionals in charge of one's care at the Sapphire Clinic, makes for peace of mind, knowing that from cultivation to dispensary every stage has been under the expert care of a professional. Thank you to the Sapphire Clinic.

I had the first appointment for my son a year ago and we decided to try medical cannabis for his anxiety, he has autism. I told the clinic it would be difficult to convince my son’s residential school to administer to him but I was reassured the clinic would help and convince the school it could help him. After a year there has been no contact with the school. I’m extremely frustrated as I would really like my child to have access to medical cannabis and at least try and see if it can help him. He is still a patient at the clinic because I don’t want to give up but the lack of response from the clinic is terrible.

I reccomended this clinic. Both the Dr and all of the admin staff I have spoken to have been really nice, patient and genuinely caring. After sending a summary of my medical records that I obtained from my GP, I was able to book my initial consultation within a few days and my prescription arrived a couple of days later. I am pleased with the whole process and really glad to have found sapphire. Thank you so much

Very good initial consultation and speedy arrival of treatment. Looking forward to improvement in my sleep, mobility, pain and all aspects of my health. I have been so fed up with gp prescriptions that mask the symptoms but do not get rid of them and medications that in turn cause more problems. Having used cbd from the health shop I know how it helps, using the clinic you know you are getting stronger treatment. Dr. Graccia Mwimba was very helpful and caring giving you plenty of confidence. Thank you

I have lived with extreme pain for many years following a spinal injury with only heavy and addictive medication to alleviate the pain. A suggestion from a friend led me to contact Sapphire Clinic and after lots of questions and reviews of comments from my GP and Orthopaedic specialists I was advised to try the Cannabis extracts (CBD and THC). Since using this medication I have managed to significantly reduce the GP suggested medication. What a brilliant outcome.

I would like to confirm that I was informed by my NHS Consultants that there was nothing else could be done to help my condition, I was and am suffering with chronic pain 24/7, I told my consultant that in the past I had used Black Market Cannabis and had good results with some relief and positive results, somthing that I am not getting now. I was asked by my consultant if I wanted to be referred to the Cannabis clinic, with out hesitation I said yes. Thanks to the help and Guidance of Dr Muhammad Sajad of Sapphire Medical Clinics I am getting the help and advice needed and legal prescriptions of Medial Cannabis which has helped tremendously, I recomend Dr Sajad and Sapphire Medical for patients who need affective help and advice.

Currently the only clinic offering help for paediatric epilepsy. Thank goodness it does! Results are brilliant from medical CBD for us. Several severe seizures a week requiring emergency medicine to seizure free. Previously many seizures have required hospital admittance due to failure to stop seizures. Thank you sapphire for keeping us out of hospital and improving our quality of life❤️

I get quite bad problems with anxiety and use cannabis to help with that, when I had my meeting with the doctor I was informed that because I had only tried one form of anti-depressant that I do not qualify, they had my health record so they had this information but still allowed me to pay for a meeting, for me to become a member I must try another anti-depressant for 6-8 weeks before booking another appointment. The whole point of this was for me to be able to come off the tablets, not start new ones. I wouldn’t be annoyed it’s the fact that my health record got reviewed and accepted so they would of known I wouldn’t be eligible, it’s a way they make money and profit off people wanting help. Also the doctor I spoke with didn’t even hide the fact she was judging me when I told her how much cannabis I consumed on a daily basis. I Wish I looked at the reviews first, I hope this helps anyone looking into the company that is having second thoughts.

Absolutely fantastic, been with them for 3 months and they’ve responded to every single email I’ve sent them in a timely manner, the doctors have shown a good amount of care and have really made me feel listened to. I’ve changed strain once and the process was very easy. Every bit of medicine I’ve had from them has been amazing quality compared to BM. They deserve as much positive praise as I could give.

Absolutely useless I would strongly advise looking at other clinics we have not one good word to say they don’t understand a tolerance build up AT ALL. Expect you to go months on 1 strain only. Doctors contradict each other oh also charge 400 a month for cbd flower flower you can get for 24.99 from sainsburys. Customer support forget what they have emailed you giving one piece advice in one email then a completely different bit that contradicts the first!!!! If your prescription doesn’t suit you are told to book an appointment to change it that costs 50 then at the appointment they tell you no you can’t I don’t know why you were told that. They tell you to not use for a few days when they give you DAIlY medication. The list could go on only been with them a short while. Not good don’t use them.

Sapphire are helping me to cope with chronic pain that regular treatments are struggling to control. I've stopped having regular migraines and headaches, have less nausea, and better appetite. I also now sleep through the night and wake up feeling more rested. It can be pricey, but for me it is worth it until the NHS changes or the government legalises what I currently need on prescription. There's always someone there to help, and I see the same clinician every 3 months to check on the treatment and to answer any questions etc. All done via Zoom, at a time and date of my choosing, so not travel costs etc.

Had my medication taken by police, all my medication was confiscated, i had all the correct paper work wiht my medication yet I was arrested and in a cell for 12 hours, they are now destroying my medication, and guess what Sapphire done for me to help... NOTHING!! Made it sound like they were for me and was going to replace my medication, and then went back on it. No meds for a week, to scared to use them, be warned this had flipped my life upside down.

Amazing! I have been using cannabis flowers for many, many years to help with my arthritis pains. I have also hoped, for many years, that cannabis would be legally available medically. I am 67 years old and have had intense pain for 20 years or so and through taking medical relief have become addicted to opiates. This addiction is horrible as it affects your mood greatly. I have to take x4 dihydrocodeine at a time to feel 'normal' again. With no meds I am in severe constant pain in both hands and wrists due to arthritis. This pain has been since early 2000 and without fail every day and getting slowly worse. I have had two operations on my right hand to replace knuckles (MCP joints) which haven't been very successful. My wife suffers with fibromyalgia, skin complaints, IBS and arthritis. She takes .9ml of oils per day and this has changed her life - literally. Since she works and I am retired we thought she should give the oils a go and contacted Sapphire Clinics. After a couple of weeks she's on them and within a few days noticed the difference. We then decided that I should try them also, and so I did. I am on .9ml of oils per day and I vaporize dried flowers in the evening. This has changed my life. Pain is much more bearable and my mood seems to be slightly uplifted. I have always grown my own weed to make brownies for my wife and plenty of dried flowers for me, thus never having to search for the stuff from grubby little dealers. Most of our needs are now legally available from Curaleaf (this is the pharmacy side of the operation). The people at Sapphire are lovely and very helpful and I would recommend anyone with any pain problems to give them a go! The products aren't cheap but I don't think you can put a price on good relatively pain free natural meds, and as I have already stated this stuff is amazing!

I'm stressing over nothing, I have the worst anxiety ever, along with other issues if I don't receive contact within minute I feel I'm being ignored, then ironically I get high ready for bed think about it rationally and it all comes together like a jigsaw! Awaiting my very first consultation with Dr Gracia Mwimba, years of medications have destroyed my body physically and mentally. Finally I decided something needed changing, 5 years and 148+ medications later, from trials to permanent opiates, benzodizapines, anti depressants and anti anxiety. All coming with addictions, of which I'm going through a process of finally getting off these devils! Insomnia, eating disorders, PTSD , severe anxiety and the more meds the more issues. Now finally I've took the initiative and spoke to Sapphire and I've never felt so understood and someone really listening to what was said. Friday comes and I get the honour of meeting Dr Gracia Mwimba for the first time, and cannot wait to get my life on a track that makes it livable and brings back joy to the basic things. Really couldn't be happier than this opportunity, as life can now start to be within my grasp again which in turn will, have a great effect on everyone in my life, rather than the ups and downs of the medication. Al I can say is thank you so much, and look forward to working with you more than anything. John Peers P.S don't wait as long as I did, as it gets harder and harder and the illness you have can get worse. These people are here to help, not push you away. I'll keep updated once I've had my first appointment. Stay safe and well everyone. Namaste UPDATE OF CONSULTANTION So had my initial consultation this morning, with the wonderful Dr Mwimba, I've been up since 1145 last night, trying on off to sleep and thinking about this morning, tears, shaking, weak bladder, in fact terrified if I'm honest. Then while in the waiting room, I was stroking my support dog, Bentley, and the next thing I see, Dr Mwimba and within a split second of seeing her big beautiful smile put me at ease, and realised at that moment all the worry the stress, was not worth it. I can't switch it off, unfortunately, but to have Dr Mwimba show me so much compassion and felt like a true sense of care, with that one smile turned it not, off as such , but the dial went from 11- 4-6 just like that. I've again, from the support staff at the beginning to the first consultation with the wonderful Dr has been nothing but brilliant, and I was just so happy to have the Dr listen, I didn't realise what prescription was mentioned. Yet, being under Dr Mwimba's care I have full trust in her! in many ways and if it doesn't work the first month the second consultation is there for that reason. If it doesn't work within a week, or two. I might phone to see if there's anything else possible. But overall I think, this, and I've read some reviews who don't like this or that, is a brilliant clinic, just be honest tell the Dr what exactly happens and they will do there work to the best possible outcome they see for you. I was a mess before 9am, a literal mess, pacing, itchy, sweating, just wanted to bath, get out the house, but struggle again with that. Then after seeing Dr Gracia Mwimba the mess disappeared the anxiety went instantly and the Dr was unbelievably amazing. I truly can't put into words how the Dr made me feel during the call, but it already feels like a shade of cloud has been lifted for the rest of today at least. So thank you so much Sapphire for everything and Dr Mwimba from the bottom of my heart and soul thank you so, so much. I have a chance at having a normal life which 2 hours ago I was dreading another day. Best wishes and health to all at Sapphire, truly thank you. Jonny Peers

I would recommend Sapphire to anyone who is struggling with NHS medication. They are friendly, helpful and understanding. I'm extremely happy chose them and I will continue to preach their praise forever! The feeling of being understood by a medical professional is amazing after so many years! Thank you Sapphire and thank you Dr Gracia and Nicole Nowell!

This is a very professional service and they will listen to your needs and make prescriptions accordingly. I have had 2 consultations now and both consultants were very friendly and seemed to fully understand my needs. Once the medicine has been approved it is a very short time before the prescription is ready to order from the Curaleaf Pharmacy. Once ordered it is often delivered as quickly as the next day. Although they won't deliver on Saturday I did receive my last package on a Sunday to my surprise. So it is very rapid and reliable. The quality of the products I have tried are a combination of a THC/ CBD oil which is taken at night and high THC flowers for daytime and nightime use. All the medicines are of excellent quality and do work very well. I'm sleeping better at night without waking up early and with less anxiety over all. I also have higher motivation thanks to the daytime Sativa Flowers.

I am after the second online consultation. Very competent consultants, at the beginning there was oil and flowers on the prescription. After the second consultation, only flowers (two different strains). Imagine my surprise when I saw the flowers. To be honest, I expected the flowers to be too dry, but these are really good quality.

Finally, a clinic that isn't backward in coming forward! Every step of the process so far has been as you would expect from a private clinic, professional, courteous and there to help. It's just the start of the journey for medicinal cannabis in the UK and Sapphire leads the way with a bright torch.

I have Multiple Sclerosis and Sapphire medical clinic has been a life changer. Has been a great and simple experience with Sapphire. They always call you back, appointments are easily booked and repeat prescriptions are easy to order (even with cognitive issues lol) . The consultants are friendly and understanding. 10/10 for everything really. Would definitely recommend this clinic

I am quite new to this and i have to say Sapphire are extremely professional and explain everything very well! The consultant was very thorough and knowledgeable; the customer service is also very efficient and extremely helpful with any queries, looking forward to starting the treatment especially reading the other reviews of people further down the line

In my opinion this is the best clinic there is by a long way. From initial screening to receiving the medication. Outstanding - thank you 🙏

Bit of a sticky start but once I had the Dr records required plain sailing. Cannot recommend this clinic enough.. pain almost gone with the help of cannabis when no other medication helped.. really professional and helpful when starting.

Very impressed with Sapphire Clinic and my new Consultant and his professional team. They have given me my life back. The words pain, fatigue, and no life stops here at Sapphire Clinic.

I had a fantastic experience with sapphire the oil is starting to do its job. I feel all the tension and stress leave my body and I feel so relaxed, I'm going to ask my GP for a reduction on my other medication as this is certainly for me. The process at the beginning can take a month so be patient. The flower in my opinion didn't really do much for me... But I will see what my options are in my next review. Please do your research before you apply for medical cannabis. Thanks to all at sapphire 😁