1/5 Leilei Z. 2 years ago on Google
Today
is
2
September
and
I
would
like
to
share
my
experience
within
this
clinic.
I
went
there
today
to
do
my
day
5
test
as
I
have
done
my
day
2
test
At
London
bridge
clinic
Which
was
absolutely
pleasant.
I
arrived
there
at
12:15
for
my
appointment
at
12:20.
When
I
got
there
I
was
told
that.
My
appointment
was
2:20.
I
actually
changed
my
2:20
appointment
to
12:20
and
I
showed
receptionist
(Who
actually
doesn't
work
for
the
clinic)
the
email
confirmation.
He
was
very
helpful
after
I
told
him
that
I
had
to
come
back
home
for
a
video
conference
at
1:30
so
i
wouldn't
be
able
to
wait
until
2:20.
He
tried
to
get
hold
of
the
nurse
But
With
no
success.
I
tried
calling
the
the
company's
number
But
nobody
picks
up
the
phone
for
half
an
hour,
which
was
beyond
my
comprehension.
Around
12:50,
the
nurse
came
back
with
a
lot
of
shopping.
She
didn't
apologize.
She
didn't
ask
me
to
confirm
my
name
and
my
DOB.
I
absolutely
hate
it
the
way
she
did
the
PCR
test.
It
was
very
heavy
handed.
She
was
very
unprofessional
and
very
unpleasant.
This
is
frankly
speaking,
the
worst
healthcare
experience
I
had.
And
by
the
end
of
the
day,
I
paid
99
pounds
to
them.
I
don't
know
where
to
launch
a
formal
complaint
about
this.
But
without
verification
of
personal
information,
and
started
doing
the
test
is
frankly
a
dangerous
act.
This
is
the
basic
thing
she,
as
a
nurse
should
have
known.
I
will
find
out
where
to
log
a
formal
complaint
for
the
fact
that
it
might
cause
harm
to
patients
one
day.