I really like the ice cream here, by far better than Dairy Queen. I’m dinging stars for customer service. Every time I go, I get the exact same thing. I have Asperger’s so I really like consistency and often order the same things at restaurants. But every time I go, the price is different, I order the same thing, same size. You have to actually watch them as they make your order bc they won’t put all the ingredients that you asked for but still charge you for them. You can tell they hate cutting up the cookie dough pieces bc you will get half the amount you’re supposed to get (putting the amount of a like it in the gotta have it size) I understand the employees are kids, but they’re so rude. Every time I go, they Have to finish their conversations before greeting you, hide in the back and talk. They didn’t clean the table before making my ice cream and it had peanut butter from the previous person in my order. Your employees are Absolutely ruining the atmosphere of your business.

They work hard and get the ice cream right. Writing a review more for Cold Stone itself, not a critique of the employees. But please stop making them sing when there's tips. It's cruel. To be singing for every customer. There were 3 in a row for tips. Come on now. Just let them work. No one wants to sing all day while scooping ice cream.

This is my favorite Cold Stone location. It has a wide selection of chocolates from truffles, to big peanut, almond, and cashew clusters. Peanut butter cups that they call buckets because they're much bigger than the famous brand. Besides the amazing selection of ice cream combos, my other favorite thing there are the candied apples. My particular favorite being the buckeye apple. Dipped in caramel then covered in a shell of chocolate and peanut butter with a likeness of their inspiration. It's so incredibly tasty. So yeah, 10/10 would recommend for ice cream and treats.

I love cold stone ice cream. I bought 2 different flavors Everybody’s family size love it shareable ice cream to go. I paid tip and there was no thank you said for that. The girl behind the counter was very rude to me. Without using please she asked me to move from the counter without giving my 2 family size love it boxes.

Love love love their ice cream!! I always get the same thing.. peanut butter cup perfection, but I substitute the chocolate ice cream for sweet cream! Yummmm! I typically get the "gotta have it" size cup. And the only reason I gave four stars instead of five, is because sometimes they don't fill the cup as much as they have advertised. ColdStone has amazing tasting ice cream and I'm a happy, frequent customer!! If you've never been here, you MUST try it! Prices are slightly high but once you taste the ice cream, it will justify the price. Oh, and if you tip the employees, they all sing a song! Cute! You can also sample the ice cream flavors if you can't choose which one you want. This location is always clean and is well stocked with not only ice cream, but other treats such as: caramel apples, ice cream, frosted dog treats, buckeyes, and the list goes on! It's all in a beautiful display at the counter.

Quick service. Friendly staff. Super sweet ice cream. The trick or treat ice cream is good. Massively sweet and turns your mouth black... but good.

I LOVE Cold Stone so much, Their ice cream is delicious 😋😋😋😋!

Great ice cream at even a better price. Always clean and well staffed and friendly.

This was my first visit to this location and it most definitely did not disappoint.The employees were so warm and welcoming and the ice cream was top notch! I will be returning.

Soooo yummy! My family and I tried the banana with twix , vanilla, cheesecake fantasy, and coffee lovers only ice cream flavors. The staff was friendly and very patient as we took our time deciding what we wanted. We will be going back.......they also have fancy carmel apples and hand-made chocolates 😀

I haven’t been to Cold Stone in years. I wanted frozen yogurt but had heard mixed reviews about the frozen yogurt shop nearby. So I went to Cold Stone and as soon as I walked in I was greeted by the friendly staff member. He pointed out some flavors that might fit what I was looking for. He recommended the Cheesecake Fantasy and it did not disappoint! The store was clean and organized and the staff seemed to enjoy working there. I will definitely be back soon!

Love that they finally offer dairy free ice cream! Can't wait until they expand the dairy free ice cream flavors!

Fresh mixed in front of you. Cheap prices. For what you pay for 2 large blizzards at dairy queen, you can get the cone below and another of whatever flavor. Download the app for rewards.

The Ice cream was delicious as always. They were busy with only 2 people working during the time we were there 5:00 p.m.. My Peanut Butter Cup Prefections was mixed with Oreo's instead of a Reese cup. Over all I will go back and the Ice cream is great.

Great service. Employees are fun and friendly. And they sing if you give them a tip!

I’d like to start off by saying I’m not one to complain about restaurants or even leave bad reviews, I’m currently a manager in retail & have worked as a manager in food service for some years now so I completely get it. However, this had have been among one of the worst experiences I’ve ever had. Honestly if I could put a 0 of 5 stars I would. I went to this Coldstone creamery yesterday with my younger sister, all we had ordered was a salted caramel apple & then their surrender to strawberry sundae creation. The surrender to strawberry sundae is supposed to be their strawberry ice cream with chunks of strawberry, bits of cake and whipped cream. Firstly, I had paid with a gift card & was given no receipt to keep track of the balance on the card… no big deal considering I can use the website. After being rung out I noticed that they literally just took plain strawberry ice cream & put it in a cup…. NOT what I had ordered. Right after they rung us out they immediately ran to the back to chat & hide. I know this because I went back up for them to remake it waiting there patiently not saying anything & they peeked around the corner & then ran further in the back to hide upon seeing me waiting… luckily there was another lady that actually was out there rather than hiding in the back. I walked up to her & politely asked her if she can remake my order because maybe there was a miscommunication. This was then met with a snooty attitude & her “remaking” what was supposed to be my sundae was her taking my ice cream out of the same cup, mixing a few strawberries into it & then putting it back in the cup. Complete & utter disappointment, drove 20+ minutes for this behavior & plain strawberry ice cream I could’ve easily gotten at my local Kroger for much less. Needless to say, I did not even finish the ice cream & threw a good majority of it away as I was so upset.

Very delicious icecream the only downfall was the extremely long wait. Make sure you're not in a hurry when you visit because their is a wait. But the icecream is worth the wait.