I recently had an operation at this hospital, after the operation my blood pressure was very low and the nurses were not happy for me to be discharged. This was continuously monitored from approximately 5:30pm with the last check being around 8pm, I was advised at this point that I would most likely be kept in overnight as my blood pressure kept dropping. After this point there were no further checks on my blood pressure with the last blood pressure reading taken being 84/44. The next interaction from a nurse was from a new nurse who came in at 9:30pm with my prescription medication from the anaesthetist and discharge letter in a sealed envelope. She did not check my blood pressure and said she would leave me to finish my food and come back shortly, I told her not to worry and she could do what she needed to but she still chose to leave. By 10pm she had not returned so my partner went to find her, when she came in, she took my cannula out of my hand, did not check my blood pressure, and told me that I could go whenever I had got my things ready to leave and left the room. My partner and I were left to find our own way out of the hospital without any assistance from a nurse and nobody around in the hospital to direct us to the exit. Considering the concerns about my low blood pressure, the fact that this was not checked prior to my discharge was potentially very dangerous especially as we were not escorted from the hospital and there were no members of staff around at all as it was 10:10pm by this point. As well as this, I was given no aftercare advice from the surgery as to when I can resume normal activities such as driving/housework etc or given a follow up appointment with my consultant, both of which should have been done prior to my discharge. The discharge letter was printed an hour before I had even been discharged and states that I was spoken to about aftercare in relation to pain management and DVT etc when I was given an envelope with leaflets and told I could leave. The only saving grace on this day was an amazing nurse in recovery called Barbara who was an angel, she looked after me and made sure I had someone with me the whole time I was in recovery and did whatever she could to make me comfortable and ease my pain. She’s a brilliant nurse and deserves recognition for that. Other than that I would not recommend this hospital at all. This has also been logged as a formal complaint with the hospital.

I was a very nervous patient before my surgery, but after speaking with Dr Ogedegbe he explained my procedure in detail and reassured me I had nothing to worry about as my surgery was very common procedure, that made me feel more comfortable, and I was very happy he was my surgeon for my operation. Also Dr Baskaran that gave me GA explained everything to me about my anaesthetic made me feel less worried, and Nurse Sheena is very lovely She was checking on me many times even though she was very busy she was still reassuring me everything will be okay. Very beautiful clean hospital. Very professional team of doctors and nurses. Very glad I was referred to this hospital. You all are a credit to this hospital. Thank you.

Excellent care by doctor and staff during procedure, totally at ease. Shame about the care beforehand. No private room, just a cubicle in the corridor with a curtain so everyone walking past could look in. Overheard the woman telling everyone I hadn’t put the paper pants on yet, was too embarrassed as I didn’t know who was watching. Very curt, rude staff who should be making you feel comfortable, not nervous. Your partner is not allowed in with you either, left in reception and instructed to pick you up later because there is not a private room. When you are discharged they don’t actually check there’s someone to take you home, you are left in reception assuming this will happen. The specialist I saw was great and his team were so friendly and caring during the procedure, it’s a shame I won’t return or recommend this hospital because of the poor care of the before/after care team.

Well a waste of time that was so 9 months on and still in pain with no diagnosis. Went to my gp with a pain in my lower right side had a ultrasound nothing to report come back if it dont go.2 months on a different gp she said possible hernia and another ultrasound and nothing to report so I went private at hartswood Brentwood told the consultant exactly where the pain was and he said a ct scan well £1200 from my savings and he said nothing to report so asked his secretary what now she said she also works at the NHS and got me a MRI straight away results for that nothing to report and my gp thinks everyone is looking to low down now been in pain for 9 months.And now 3 weeks since posting a review no comment

I cancelled a week ago to see Dr Jason Taylor as I lost my job and been having bad panic attacks, so wasn't up to attending. Got a sharp, callous reply from his secretary saying I'll be charged full price yet I cancelled prior and that I should attend due to my circumstances but completely ignoring what i had been through. Not very understanding or caring considering you work with anxiety clients. Wouldn't recommend.. Not very kind.

the operation was a success. Thats the only good thing i can say about this place. The aftercare is absolutley shocking. I had gastric surgery and was basically left to get on with it. Had 1 email.. yes email not a call or appointment from dietician where you would think after having stomoch surgery this would be important right?. I travelled 2 hours to visit the hosiptal for blood tests 6 months post op only to be sat waiting for over an hour and a half waiting to be told they had forgotten about me. ( that was a whole day ruined as 2 hour drive back. the receiopists on the phone and in the surgery are abrupt and rude. I wish i had gone to turkey!! would of saved me 5k ( 9k total cost for my surgery) I wish i could put a negative star!!! im also not a person who leaves reviews. Im just so enraged.

Absolutely awful place to work. Negative working environment, full of bullies and a massive divide between theatre teams, causing lack of communication which is deemed important. Mess up of final pay, refusing to pay for shifts that equalled 16 hours & couldn’t care less about staff. Wouldn’t recommend to those looking to work here/ or attend for surgeries

Poor service and very irresponsible staff. We had to get blood test and it took them 3 weeks to get the report completed. Apart of that the staff are so poorly managed we need to keep calling them constantly during this time to know the status of our report. They never cared to mail or call us to notify the completion of report. Do not use their pathology they have poor and irresponsible staff. Not worth the money.

SHAMBLES..close them down ,,Re-train and start all over again..

I had surgery here May 2021 so almost a year ago and I can without doubt say this is the best experience you will get in a hospital. Well worth investing in and provides life changing treatments. The doctor was thorough and explained everything needed with as much paperwork to read as you needed, welcoming into the hospital was like a hotel and nurses had more dedication and willingness than I had ever seen before. A year later and I have had Spire check up on me in case I needed any more medication and do general welfare checks. I have the private dieticians phone number also if I wish to speak to her at any time which you just wouldn’t get in a general hospital. Facilities were clean, lovely and modern and even the kitchen staff spoke to me to make anything possible that was comfortable. Don’t overthink your decision to go here!

Taken off 3 stars as no parking available; I noticed queues up to the entrance door for reception on a dozen or so occasions (more staff needed maybe?); crowded/noisy waiting area and one of the prescribed meds was not held in stock. Other than that, would rate as satisfactory. Nuffield is better overall in my experience.

Just got home from a full left knee replacement, well i cant praise them enough friendly efficient and answered any question i asked Staff very attentative and fully understand your needs Every member of staff puts you at ease many thanks

I had operation on my shoulder carried out by Dr Al Sabti , what a amazing man, kind and surgery went brilliant, reception staff and ward care was amazing thank you the Hartswood spires hospital for all ur love and care

Special thanks to the wonderful staff at the spire, Brentwood. This is my 2nd time for me here. and the staff, on all levels, are 1st class. They put you at ease as soon as you walk through the doors. They was accommodating and friendly along with their professionalism. Firstly MY SURGON Mr Kumar. Thank you for making me free from pain with a new knee ⭐️ ANAESTHETIST Paul, for making me calm and being so friendly. ⭐️ All theatre staff ⭐️ THEATRE RECOVERY STAFF Your cheerfulness was a great help. ⭐️ NURSES & NURSES ASSISTANTS - Denise, Fay, Sarah, Sheena Sophie, Swee, Michelle, Olu, Sarah, Leila - and others. Thank you for your kindness when times got tuff for me there. ⭐️ PHARMACY LADY - Thank you for explaining every thing in detail to me and my daughter ⭐️ PHYSIO - Kimberley and Sarah - for teaching me how to walk them dreaded stairs so I could go home safely . Thank you. ⭐️ COOK & FOOD SERVICE LADIES. - Debby and others. Your menus and meals and service are 1st class. Thank you ⭐️ And lastly the MEDICATION DR. Dr Carolson. who issued me the nerve pain medication. Im not sure I got your name right- thank you a million times. It’s given me so much pain relief. ⭐️ There are many more people to mention here, I could go on forever. From myself and my family you are are truly appreciated. Thank you. Karen Gatty and her family.

Poor treatment of family members ,wasnt allowed to sit with my wife while she waited for her procedure ,then when asked should i stay or go , i got "She can call you when shes done ", Then got Pretty women look so left ......to then get a call from my wife say i can come up and sit with her now . Your staff need to remember people get nervous about an ops no matter the size of the op ,my wife got better info from the NHS when i was in Papworth for my heart transplant

I had a hip operation with mr sean masterson. I have no complaints at all, excelent attention, everyone was lovely, even the food was amazing and most importantly the operation was a success. Would throughly recommrnd

Had surgery here just over a week ago with a 3 night stay expected. Being admitted was smooth and quick and the room was good. Within a pretty quick time the nurses had me ready for the surgery and so within 3 hours of arrival I was off for surgery. That took about an hour and then about 50 mins in recovery then back to the room. All the surgery team were great. What was exceptional was the care by the nurses over the next few days/nights and then the physio team helping me up and about. Everything went well enough that I was comfortable leaving after 2 nights. I've since had physio there and that went well and I had a call today from my main (wonderful) day nurse checking I was okay and asking if I had any questions. The food there was good too as were the catering team serving it. The only negative, and I think it's important, is that the in-room TV was poor. It was Freeview but limited and some channels weren't working. That may not sound like much but when you are stuck in bed you want something to help the time go faster and you don't want to hold your phone that much when tired. I'd think a private hospital should offer a superior entertainment experience for patients. Anyway, my thanks to everyone that took care of me there.

I can’t thank this hospital and dr akhtar enough. I have been suffering with pvcs and pacs for over a year now. Before I know what was up I had loads of tests through nhs and nothing came of it. But I still got these symptoms and knew something was up. I have suffered crippling anxiety as a result of no one taking me seriously and listening to me. I decided to go private and actually got results and dr explained it to me very detailed and reassured me that everything is ok and actually explained what pvcs and pacs are. I am now on meds to try and calm them too. Thank you so much!

Receptionist was helpful and professional. Staff were friendly, caring and efficient especially Jag Aulak who had a very compassionate manner.

Beautiful environment, lovely staff and best treatments you can ever think off!!! I was well looked after.💪👏🙌🏾🙏🏽

The staff clearly love working here. I was fortunate enough on Monday 3rd July 2023 to undergo a delayed knee op as an NHS referral patient. When I consider the way my Father has been pushed from pillar to post between the three large acute hospitals of the Mid and South Essex NHS Foundation Trust (sadly misaligned in comms, staffing, equipment or any discernible treatment plan - or certainly not revealed to family) in post-cancer 'care' in recent years (quite frankly it's disgusting for someone of 84 (who has done so much in the community; inc. ironically with Basildon hospital) - grave complaints raised now through PALS, including being left in a chair in a corridor overnight at Queens ('flagship' 🏳hospital who "found notes" & closed ranks over first-hand witnessed irregularities in the birthcare of my son 13+ years ago); somewhere none of his previous treatment had been or with any such capability full stop (yet the nearest allowed by ambulance) AND being discharged prematurely & wrongly from Basildon with an open wound (from a 3rd failed attempt at a kidney / stent procedure) only a District Nurse (home visit) then alerted 999, in disgust, to the possibility of sepsis setting in), I felt somewhat guilty in my private room with TV and washroom, great comms (I knew exactly what was happening when) and seemless procedure. From booking in (early), nurses to anaesthetist, surgeon (Mr Parkar) to physio, discharge process to catering, everyone was so pleasant, friendly, efficient and professional. And to the lovely blonde lady (we spoke of her upcoming birthday). My offering / gesture of a Fruitella (caught red-handed eating one post-surgery) hardly seemed adequate on hindsight! She had not long started her shift yet helped me walk, carrying my day stay bag, gingerly but with minimal pain to my awaiting pick-up (& even sung my praises to my Mum about her 'lovely' son); I certainly like to make positive (first) impressions by being 100% authentic / consistent too, especially post 2021/22 divorce and the journey of self-discovery (through counselling / therapy) / confirmation (of my many positive qualities) that necessitated! Recovering well and clearly in good spirits post surgery. Was back to work proper Wed 5th July (WFH 40+ hours on. Pleasantly surprised)! THANK YOU SO MUCH EVERYONE! Truly grateful 🙏

had two ops there over the years. Both a poor experience. They cram in the bookings so you are NEVER seen at the time allotted.

I was a day case, from the moment I arrived every member of staff from the hostess to the consultant was warm, welcoming and really couldn't do enough for you. Thank you to all the lovely staff, the care was excellent, facilities were brilliant and very clean. Thank you to the porter who walked me downstairs to make sure I was collected.x

They are the best starting from reception to consultants, nurse, pharmacist. Thank you kindly Spire Hartswood Hospital for all your support and help🙏🏻🙏🏻🙏🏻🙏🏻♥️♥️♥️♥️⭐️⭐️⭐️⭐️⭐️

This hospital is a shambles. They did not provide me with any results for over 4 weeks, despite several chasers from both myself and my insurer. Not the service you expect when going private, you get quicker results going to see your GP. After this appalling service, they still try and charge you, despite not getting you any results! More concerned about money then patient well-being.

I unfortunately experienced a missed miscarriage and was eager to have the procedure as quickly as possible. I had a very negative experience with the NHS who essentially told me they’ll contact me when they aren’t busy. I contacted the Hartswood at 9.30am, had an appointment with Mr Rathod less than 2 hours later and was scheduled to come back for surgery by 5.30pm all on the same day. The level of care and speed of service throughout a pretty traumatic time was just excellent. Doctors, nurses, reception staff, phlebotomy were all wonderful and showed empathy and care to the situation and to me and my partner. Exceptional service and understanding was received my Mr Rathod and I couldn’t recommend him enough.

I recently had a op at this hospital, Lee who is a nurse looked after me. From the moment he walked into my room he was brilliant! Instantly friendly, personable and professional which put me at ease. He kept me updated, made me feel very comfortable and took the time to chat and he’s engaging and interesting. I actually had a lovely afternoon! Lee is super experienced and an asset to Spire Hartswood. I would like to see Lee get rewarded for his hard work as he promoted the Spire brand to the highest level. Thanks Lee for making my experience calm and relaxing.keep up the amazing nursing.

Been trying to book an appointment with a consultant for a few weeks now. I am paying with health insurance but my enquiry went through to the self pay team. Was told it would be passed on to the insurance team and they would contact me. Have heard nothing since and no voicemails/emails to say they have tried to contact me. Had to contact the lady from the self pay team again and she said she would make this an urgent matter. Once again no contact made from the insurance team. Have filled out another enquiry form online as I need the appointment asap and have also heard nothing back. Another issue is that I have made it clear a number of times that I prefer to be contacted via email as I am unable to take calls the majority of the time. However they continue to contact me by telephone. I’m not sure why it’s so difficult to book an appointment if paying with health insurance. It’s now approaching the day I would like an appointment for and I’ve got nothing. If you want to book an appointment at this hospital using health insurance I would suggest you don’t bother.

The Spire Hartswood web site states open 24 hours per day. Open today. Upon arrival this morning Sunday 17th December to book a cardiac appointment ,with a referral document from another Spire site…. to find doors locked, reception closed,and no information displayed on entrance way as to what to do. 3 people waiting for approx 8/10 minutes before a young lady came to speak to us! Only to be told no reception available or appointment bookings on Sundays. I feel there should be information available on web site and entrance way to help prospective patients deal with this.

Excellent staff - informative, kind, and clear.