Hawes & Curtis Cannon Street image

Hawes & Curtis Cannon Street

Clothing store Womens clothing store Mens clothing store

Chain retailer selling classic formal & casual British clothing & accessories for both sexes. People often mention service, store, customer, shirts,


Address

76 Cannon St, London EC4N 6AE, United Kingdom

Website

www.hawesandcurtis.co.uk

Contact

+44 20 7236 2488

Rating on Google Maps

4.20 (51 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 10 am to 6 pm
  • Tuesday: 10 am to 6 pm
  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: service (11) store (8) customer (7) shirts (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Dagmara S. 2 years ago on Google
    Awful customer service!!! I left the store fuming. Clothes seem nice, but not worth the upset. My partner and I were made to feel we wasted the staff member's time. We dared to try on more than one pair of trousers! The advisor just didn't want to do his job seemingly. He made me fetch my partner from another corner of the store when we waited for him to get stuff from the back, made weirdly sexist comments and was upset with us for seeking his advice re tailoring options. Are we doing him a favour buying clothes here? By the end of our visit we vowed never to buy from this brand, the experience was so appaling.
    4 people found this review helpful 👍

  • 2/5 Miro 5 years ago on Google
    Certainly good quality shirts, however, a very poor customer service by one of the members of the staff. I saw him being rude to a few customers while I was there. He is happy to chase away customers quite easily. The customer asked if they have something and the reply was "NO have a good day sir!". The customer looked at me in shock! Looks like by default he treats everyone like time-wasters. Even though it was off peak time.
    2 people found this review helpful 👍

  • 5/5 Philip L. 4 years ago on Google
    Fantastic sales advice and service by Des. I needed a dinner suit quick and although the size in stock wasn't quite right, it was no problem. It was to be tailored and adjusted, ready for the same evening, the fact he had to call in a favour from his local tailor, Des showed me he cared enough. It was discounted too as it was during the sales, so I was very glad I walked in to this store and not one of the local competitors.
    2 people found this review helpful 👍

  • 1/5 Harry K. 10 months ago on Google
    I had a very similar experience to other reviews here. There is an older gentlemen member of staff who was very unfriendly to the extent as coming across as rude. I felt like I was inconveniencing him by being there.
    2 people found this review helpful 👍

  • 5/5 Emmanuel P. 4 years ago on Google
    Unbelievably the sleeve of my shirt ripped open minutes before a very important meeting. Understanding my situation, Des was very helpful and provided me with a prompt but friendly customer service in so little time. Great work and much appreciated!
    1 person found this review helpful 👍

  • 1/5 Nick T. 1 year ago on Google
    Terrible customer service, wanted to buy 8 shirts but completely unhelpful and left without any shirts, going over to Charles Trywhitt instead now to spend my money there
    1 person found this review helpful 👍

  • 2/5 Zhin T. 2 years ago on Google
    Appalling service with nay a smile. I walked in to grab a bowtie for an emergency and I have never had such horrendous service buying clothes. This old man looked like he was judging customers as they shopped and was 10/10 grumpy about something. Not even a small bag for my bowtie just a folded receipt to go with it. For a fairly upmarket establishment, this sort of service should not be present. Would avoid unless you really need something and have just left Cannon Street station.

  • 5/5 Bigkahoona B. 2 years ago on Google
    Truly wonderful clothes with friendly, helpful and knowledgeable staff. Excellent offers often available

  • 4/5 Juliano M. 1 year ago on Google
    Service is good, could have more options

  • 5/5 Paul K. 2 years ago on Google
    Great service...need more variety.

  • 5/5 Andy O. 4 years ago on Google
    Great store. Service impeccable and alterations turned around within hours. Second time shopping here on Uk travels and everything just as good as previous expedition 2 years ago

  • 5/5 Alex B. 10 months ago on Google
    Great outlet and the staff are very willing to go above and beyond, particularly Angie who is very kind and informative.

  • 1/5 Oxana S. 5 months ago on Google
    Review of Hawes & Curtis, Cannon Street StoreDate of Visit: TodayI visited the Hawes & Curtis store on Cannon Street today, intending to buy shirts for my partner. The store, situated on the first floor, presented a range of options, and I ended up spending £90 on two shirts. However, the experience was overshadowed by the service I received.I approached a young lady with curly hair for assistance. Unfortunately, her demeanor was far from welcoming. When I asked her to unfold a shirt for a closer inspection, she declined and, to my surprise, threw the shirt onto a nearby table. This reaction repeated itself with another shirt, leaving me baffled and questioning the quality of what I had chosen.Despite feeling uncomfortable and confused by her actions, I proceeded with my purchase. However, the experience left a sour taste, overshadowing the satisfaction of buying new shirts. The lack of basic customer service and courtesy was unexpected and disappointing, especially from a store of such standing. This visit has significantly impacted my view of the store and may influence my decision to return in the future.

  • 5/5 Ollie Maddox (. 5 months ago on Google
    Brilliant experience, exchanging and returning items and also having trousers fitted. David and Angie were both wonderful and made the whole process very relaxing and easy. Best hawes I’ve been too in London by a way!


Call +44 20 7236 2488 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Men's clothing
    • ✓️ Women's clothing
  • Accessibility
    • ✗ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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