I chose Fenton initially for their sourcing policy. They provided me with a wonderful service and many thanks to all the help Susannah gave me. Highly recommended. The ring to my wife for our 45th anniversary is beautiful. Our son and son-in-law are now on notice 😀

I was really impressed with the Fenton team and am absolutely in love with my engagement ring!! I had a lovely appointment at the Fenton showroom - all their rings are so gorgeous and Chloe was really pleasant and helpful in choosing. When ordering my ring they were able to resize one they had in stock very quickly and by the date I requested. Would definitely recommend Fenton - couldn't be happier with both my ring and their service!

Couldn’t have had a better experience with the Fenton team. We went to the showroom where we tried many engagement rings and after we decided on a bespoke option which is a beautiful aquamarine emerald cut gold ring, the ring is stunning and the team were amazing!! Couldn’t be more happy with the ring and experience, I’d highly recommend.

Simply unbelievable service. From start to finish the buying process was made so easy, there was someone who I could contact with any queries and they were always so quick to respond. The ring arrived and was gorgeous but slightly too big but the resizing process has been super efficient and easy. Particular thanks to Juliette. I can’t recommend Fenton enough

Highly recommend Fenton for engagement rings (and other jewellery) - the staff are very friendly and responsive to emails. They have a good selection of rings at not ridiculous prices. They are a b-corp and have a focus on sustainably sourced diamonds, including their solar diamond range which are lab-grown using renewable energy. The ring came very quickly and the process was handled very well - they also have a range of financing options available.

I ordered an engagement ring from Fenton and my experience could not have been better. The ring arrived in fantastic packaging and very promptly. I firstly dealt with Juliette on the concierge team who helped me pick out a ring on a video call and she could NOT have been more helpful. The experienced continued after delivery as I had an issue on my end that the ring came so quickly that my planned proposal date would have ran outside of their free returns policy. I contacted Fenton thinking I would get a no but to my surprise they agreed to push the date back so that I could I do my proposal without the extra anxiety!! A massive thank you to Sij on the concierge team for organising this. The whole team has been a pleasure to work with and has made my first (and hopefully only) engagement ring purchase a fantastic experience. I can not recommend them enough.

Incredible! From start to finish and beyond, such a pleasure and an amazing ring! From my initial enquiry via their website the team at Fenton have been absolutely incredible. I initially had a video call with Sijj to help with a few bits I wasn't too sure about, the service and personal touch they offer is fantastic. Sijj has been an absolute star throughout this whole process and it's been a genuine pleasure to work with her over the last few months. I settled on the perfect ring during our first call and ordered it straight away. I'd already spent quite a bit of time on their website (very good website by the way...) so had a good idea of what I wanted already but it was great to talk it through with Sijj and immediately gain the confidence you really need when spending this much money online with a company you've never dealt with before. After our call I had no concerns at all and knew right away it was a pretty big decision, but definitely the right decision. Fenton's ethics and responsibility for their supply chain were also a big factor, it wouldn't have mattered how amazing the ring is, if it had come from an unsavoury source there's no way Kate would have been happy to wear it even once. I had a relatively tight deadline of around 7 weeks before we went on holiday and the team managed to turn it around and get the ring to me a few days before we went away. And... wow! The ring is an absolute stunner, I've honestly never seen a ring like it in my life, it genuinely couldn't be more perfect. Kate has barely taken her eyes off it since the proposal and it's pretty easy to see why (even though I'm no expert), it's such a stunning piece of jewellery and so beautifully crafted. Comparing Kate's Fenton ring to high street jewellers shop windows is like night and day, I saw one in a window the other day that was a similar style and exactly the same price I paid but must have been about a third of the size and nowhere near as nice to look at! I haven't seen anything that's even in the same league. Seeing Kate's face light up every time she catches a glance of her ring makes it worth every penny and a lot more, if this ring was twice the price I paid it would still have been well worth it, this ring really is that incredible and perfect. During our holiday we figured it was a size too big and could do with a bit of an adjustment so decided to extend our trip with a few days in London to hand deliver it back to Fenton's Mayfair HQ for resizing. While we were there we got to meet Sijj and had a lovely hour with some prosecco, picking out our wedding rings and talking about our wedding plans. It was such a pleasure to meet in person and just added yet another layer to the incredible service we've received throughout this whole process. The resizing took around a week and the ring was safely delivered back to us, perfectly sized and in a fresh new box. I'm so incredibly happy to have had Fenton create the perfect ring and absolutely can't speak highly enough of them. I mentioned earlier the ring is in a league of its own but it's more like Fenton aren't even playing the same sport as the high street jewellers, they really are that incredible. If you're on the fence about making such a big, important purchase online without seeing the rings in person or knowing who you're dealing with then please don't be, working with Fenton has been one of the best decisions I've made in years and I can't recommend them highly enough. Thank you all so much for everything, we can't wait to do this all over again when it comes time to order our wedding rings!

Beautiful jewellery and incredible customer service. I got on the phone with them and they were able to advise the best course of action immediately. They went out of their way to expedite delivery of the item in time for an engagement proposal, even managing to fit in engraving and resizing on my perfect ring. All with a personalised service throughout, sending additional photos and descriptions. Couldn't ask for more!

Perfect experince. Really great customer service through quite a few hiccups our end which they were so helpful with! Henna in particular was brilliant, would 100% recommend. An absolutely stunning ring and packaging.

Nice experience and very helpful staff. Only downside is that they don’t have all the designs from the website in store. It’s hard to imagine what the ring will look like in real life.

Thanks very much to Macarena & Claudia on the stellar service, follow up emails and general great attitude. Nice little 'show room' located just off a convenient station, well decorated. Pricing is good and the company clearly takes their role in jewellery seriously. Would not hesitate to visit again.

We are absolutely in love with the Fenton team and with my engagement ring! Sijj and Hanna were very kind and helpful throughout all the process. The ring is stunning, and very special! Everything in the shop has its magic, and the team will help you to find your dream piece. We will be back! Thank you X

Outstanding level of customer service from Claudia, Macarena and Hanna. From the first video consultation, to a very happy fiancé, they couldn’t have been more accommodating and I wouldn’t hesitate to recommend them.

Many thanks to Fenton for creating my wedding band! I had a wonderful experience with their customer service and their quality of products is second to none. Would highly recommend!

Fantastic jewellers who provided exemplary service throughout the process of buying an engagement ring for my partner. From initial appointments together to explore the different options for rings and gemstones to ensure my partner had the perfect ring she wanted, to supporting me individually through the production timeline, and keeping the ring safe until the big day (all in secret from my partner), Fenton staff have been brilliant. A big shoutout must go to Juliette for her guidance and patience in making sure the ring was just right. Friends and family have been very impressed by the ring and we will definitely be recommending Fenton to anyone who wants to purchase a unique and stunning item of jewellery in the future.

Fenton have been excellent. The team in London really went above and beyond my expectations to get a perfect ring. Couldn't be happier with them.

What an amazing experience from start to finish! Sirjana was so helpful and lovely to deal with. I went in not knowing exactly what i wanted, but she was patient and willing to help me decide with no pressure to make a decision. I will definitely be coming back here for some more goodies! Thank you Fenton!

The customer service in the operations team is the best I've ever dealt with. They made repair of ring a much less stressful process than I imagined it would be! My partner loves the ring as well!

Absolutely love this company! My husband got my engagement ring and wedding band from here! Such great quality and I recently got my ring upgraded with the help of Sij who was so helpful and made the upgrade easy and quick! Thank you so much Fenton!

Amazing service – thank you Chloe and the Fenton team. I bought my fiancée's engagement ring after seeing the ring I wanted to buy on their website. I phoned the shop and spoke to Chloe from Fenton's and she couldn't have been more helpful. I was kept up-to-date with the progress of my order and the ring arrived in a nicely designed gift box. My fiancée loves the ring.

Thank you Fenton, thank you Emily It’s was a fun journey from the beginning to the delivery date. My lovely ring and ear rings are simply amazing. You are truly blessed with knowledge of how to make people smile even in a such difficult time when is so much going on in our planet. My kind regards, Marina