DTraveller image

DTraveller

Travel agency Sightseeing tour agency

👍 Es un gran lugar para crear recuerdos y pasarla bien. El bufet y la barra libre complementan la diversión. La experiencia con los delfines es maravillosa! El agua de la piscina estaba muuy caliente y el precio de las fotos es excesivo. No dejan pasar camaras al area de los nados y no todos pueden ad...


Address

Banco Chinchorro Mz 01 LT 8 Esq, Calle Acanceh, 77504 Cancún, Q.R., Mexico

Website

www.dtraveller.com.mx

Contact

+52 998 881 7400

Rating on Google Maps

4.30 (142 reviews)

Open on Google Maps

Working Hours

  • Sunday: 10 am to 5 pm
  • Monday: Closed
  • Tuesday: Closed
  • Wednesday: 10 am to 5 pm
  • Thursday: 10 am to 5 pm
  • Friday: 10 am to 5 pm
  • Saturday: 10 am to 5 pm

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 A. 6 years ago on Google • 208 reviews
    Dolphins are suffering
    1 person found this review helpful 👍

  • 4/5 Gil G. 5 years ago on Google
    Es un gran lugar para crear recuerdos y pasarla bien. El bufet y la barra libre complementan la diversión. La experiencia con los delfines es maravillosa! El agua de la piscina estaba muuy caliente y el precio de las fotos es excesivo. No dejan pasar camaras al area de los nados y no todos pueden adquirir las fotos así que se pierde el mayor souvenir.
    2 people found this review helpful 👍

  • 1/5 Aaron 6 years ago on Google • 124 reviews
    Went to Dolphin Discovery today and it was absolutely terrible. Staff clearly don't treat the dolphins with respect. The staff are rude. My grandmother fell over when exiting pool. They took ages to assist. They claim their tiles are rough and grippy to prevent falling over. They do not. The male staff member pushed the wet sign over with a smug look. After going to see our photos we were disgusted at the price and the service. They tried to charge around $40 USD for one photo which is disgusting we told the guy we were talking to the price was disgusting. After trying to get his price down he said "if it is so expensive where are you from" I replied the UK and he said "no surprise" being cheeky to the guests. The bottled water was also $6 USD. So take your own drinks. So overall awful service, disgusting place and terrible prices. Avoid at all costs, both the one in Mexico and the one in the Dominican Republic. Doesn't even deserve one star.
    1 person found this review helpful 👍

  • 4/5 Cristian K. 5 years ago on Google • 163 reviews
    Nice place to work

  • 3/5 Danna B. 2 years ago on Google • 51 reviews
    The service in general is great. Dolphin instructor Roberto very kind. However, when purchasing it says that two non-alcoholic drinks and a meal are included, at the time there is only a meal (they don't even offer drinking water). The price of a photo is the price of the children's diving package (40 dollars, I thought the value was disproportionate, very expensive).

  • 5/5 Juan Carlos Díaz C. 5 years ago on Google • 44 reviews
    A place of 10. Good service. Drinks. Meal. Beachclub. It's worth going.

  • 4/5 Fabio C. 5 years ago on Google • 38 reviews
    Excellent about the dolphins, good food, but two bad things: 1. Don't believe them that you have to leave your shoes in the locker, the dock is too hot and burns if you go barefoot. 2. The policy that everyone under 15 has to wear a life jacket in the pool is stupid, even if they know how to swim and are with their parents.

  • 4/5 Jose Lino K. 6 years ago on Google • 23 reviews
    Super cool

  • 1/5 roger s. 2 years ago on Google • 14 reviews
    we purchased 5 tickets to gulfworld in Panama city, Fl through your website. Gulfworld canceled our original time 2:00 pm on our last day there. they calledat 9 am and said if we could get there in 15 min(we were staying 30 minutes away with no traffic) that we could go then, otherwise we would have to reschedule for another day. we asked you for a refund which you said yes, but it would take 4 weeks(sept 8th) to process. It is now October and still no refund.

  • 1/5 Sheena M. 1 year ago on Google • 4 reviews
    Dtraveller is really awful with organisation and don't provide sufficient information. Once you have paid, that's it. You'll get an invoice but nothing to say what time / where to meet to board the ferry. I had to go various ferries to figure out which one would accept the voucher I had.

  • 4/5 Vector C. 1 year ago on Google
    (Translated by Google) Immediate attention in the Reservations area, the only thing missing is to have access ramps for the disabled. (Original) Atención inmediata en el área de Reservas, sólo falta tengan rampas de acceso para discapacitados.

  • 5/5 Lee Ann Y. 5 years ago on Google • 2 reviews
    The staff cares about their animals and about educating people. You are in the water interacting with the dolphins, manatees, and sea lion the entire time. The animals were all healthy and well-trained. They were happy and alert. It is amazing, and the staff is friendly and knowledgeable.


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