Featured Reviews


Frequently mentioned in reviews: tour (9) Cancun (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Tommie Gaston J. 1 year ago on Google • 74 reviews
    This was my first time coming to Casa Maya Hotel. If you are looking for the total package deal for a hotel here it is. My room was absolutely gorgeous, it looked more like a one bedroom condo with a balcony. The Swimming pool and the jacuzzi was fantastic and you are literally a couple walks to the beach so you don't have to worry about going out of your way to go to the beach. The Staffing we're friendly and attentive. I will definitely be coming back to this Hotel in the upcoming future.
    2 people found this review helpful 👍

  • 5/5 Magaly Courtade M. 4 years ago on Google • 63 reviews
    The Cenotes was by far the highlight of our trip. Crystal clear water! So much peace and beauty. Can’t wait to go back and visit more Cenotes
    1 person found this review helpful 👍

  • 5/5 Mistie D. 10 months ago on Google • 4 reviews
    It's beautiful, but extremely humid and hot!☀️
    1 person found this review helpful 👍

  • 1/5 Elina E. 7 months ago on Google • 3 reviews
    We booked a snorkeling tour with the travel agent Aranza when visiting Cancun. The agency cancelled the tour due to weather immediately after we booked it. We requested a refund, but have not received it. Aranza stopped responding to our messages in Whatsapp and the agency has not responded to emails.
    1 person found this review helpful 👍

  • 2/5 Peter K. 6 years ago on Google
    We had booked the Parasail & Waverunner Combo. The activities themselves were great. The stuff was also friendly and very nice. But I had asked on the phone if we can pay with credit card. When we arrived at the place, which is pretty much in the middle of nowhere, they charged us additional 5% credit card fee! Then they told us, that the Parasail Boat is broken and they will drive us to another location for that. I still do not believe, that this was true. At the other location we had to wait more than 60 minutes before going up in the sky, because there were several other people before and then with us. All in all we were gone for almost 4 hours for two activities.
    1 person found this review helpful 👍

  • 1/5 maria antonia montoya m. 4 years ago on Google
    Do not go to "Mercado 28", they will try to steal you in every possible way, mostly if you aren't a spanish speaker. In general it was like that all around Cancun. For decent prices buy souvenirs inside Chichen itza, and even when the 5th Avenue in Playa del Carmen isn't the cheapest place, you won't feel you are surrounded by sharks. There are some big stores with fixed prices, so you won't have to deal with the xenophobia that we saw in Cancun and the excessively high prices for being from USA or just for not being a Spanish speaker. The beach is amazing, and the huge size of then resorts is incredible and outstanding, however, be aware of the local commerce, mostly when it is related to tequila.
    1 person found this review helpful 👍

  • 5/5 Eveliz O. 1 year ago on Google
    Omg this place is beautiful. Everyone need to come here
    1 person found this review helpful 👍

  • 4/5 Seymone G. 1 year ago on Google • 14 reviews
    This tour was by far the best tour experience I’ve ever had. I went on the Mayan tour, where we went to Chichen Itzá, Cenote, and a Mayan village. The tour guides were very knowledgeable and down to earth, the bus was comfy and they picked us up and dropped us off from/at our hotels. The tour guides also really cared about us, they warned us about vendors at Chichen Itzá, told us where the restrooms were so we wouldn’t have to pay, and had a refreshment service for us. They also told us when to put our sunscreen on so we wouldn’t get burnt to a crisp. There was also a free buffet (all you can eat), drinks at the buffet (which you had to pay for), and beautiful souvenirs. My favorite souvenirs, however, was the bottle of Mayan alcohol and the Mayan horoscope/birth chart. (These cost money but I highly HIGHLY recommend buying them. My only issue was with the timing. They gave us two hours at the buffet and at Chichén Itzá, but 1 hour at Cenote and 25 minutes at the Mayan village. I personally would’ve preferred if we had more time at Cenote as it was GORGEOUS. Overall, I highly HIGHLY recommend this tour. I learned so much and had the best day I’ve had my entire vacation.

  • 4/5 Tony S. 9 months ago on Google • 8 reviews
    Its a shame this beautiful part of Mexico is getting such a bad rap, totally safe here, I had a blast as a tourist here beaches are amazing, and the culture, families, workers here really go out of their way to make sure it's the best time had while visiting here, I plan to return soon again for sure, very safe!

  • 1/5 Adjanie T. 1 year ago on Google • 7 reviews
    Beware!!! This company would put your lives in risk!!! We booked a trip to Isla de Mujeres in a Catamaran to have fun during our trip in Cancun. On Friday January 13, 2023 the weather was very bad, it was raining, the ocean was very dangerous with huge waves. The company was aware of the Weather, like they said in the message the owner sent me, they have been in the industry for 20 years, they should be more upfront and let the people know what to expect. After 10 minutes of the trip, started to rain very heavy. The fun of taking the Catamaran to Isla de Muejres is to listen to music, drink and have fun with your family or friends, well that was not our experience. We didn't drink, eat, had fun or even listen to music. The waves were so big, the water was splashing inside the Catamaran and not in a fun way. The glasses, plates and bottles were breaking , our lifes were in danger and the company don't really care. We decided to take the ferry back to Cancun beacuse the crew stated the trip back was going to be rough. We sent a message to the company and they said we were making a huge show, hello! Our lives were in danger! Family with kids on the boats were in danger. The kids were throwing up, people were screaming , it was an awful experience. In top of that the company doesn't want to give a refund, they are just refunding the ferry tickets. We paid 335, plus 75 dollars of the ferry tickets. We didn't had one drink or have fun.

  • 5/5 Bonnie M. 4 years ago on Google • 5 reviews
    Mexico is an extraordinary country and if you want to start with the best the Riviera Maya it’s definitely the place!’

  • 5/5 Fadia L. 1 year ago on Google • 3 reviews
    Beautiful it’s like your in jungle, Resort is enormous, you have to take a shuttle to the pools to the restaurant. Lotta lizards, iguanas, Beach club is my favorite.

  • 5/5 Pam L. 4 years ago on Google
    Beautiful resort. Great friendly staff. They catered to all of our wants and needs. The grandkids had blast!

  • 4/5 Jorge C. 2 years ago on Google
    Very cool

  • 5/5 Terrance J. 2 years ago on Google
    Great mini vacation.

  • 5/5 Jorge Q. 2 years ago on Google
    Not sure yet going later this year! Stay tuned....

  • 5/5 dami a. 8 years ago on Google • 1 review
    Great service and amazing tours that make a visit to Cancun much more spectacular. The tours are always fun and the tour guides were very nice and prepared to answer any questions that we could have. In other words, you made my holidays a great adventure. Thank you very much, and can't wait to go back to Cancun!!!!!!


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