Featured Reviews


Frequently mentioned in reviews: service (36) resort (36) room (35) hotel (33) staff (33) great (29) restaurants (26) beach (26) experience (25) amazing (23)
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  • 1/5 Arash S. 4 months ago on Google
    I just want start with the fact that this hotel buys fake reviews and me personally went to this hotel based on good reviews. I hope this review help someone I had a disappointing experience at the Grand Fiesta Americana Coral Beach Cancun, and I can't help but give it a one-star rating. First and foremost, the air conditioning in our room was malfunctioning, constantly leaking water. To make matters worse, during rainy days, water seeped into our room, forcing us to place towels to prevent further damage. Customer service was virtually non-existent, as staff seemed to expect tips for even the most basic assistance. This made the overall experience feel transactional and impersonal. The biggest letdown was the food quality and the limited, uninspiring menu options. Nothing like my previous stays. The food items on the buffet are not international or Americanized. It’s more traditional Mexican food (great if you like it) Trying to dine at the restaurants was challenging, as the resort seemed determined not to operate them at full capacity, leaving guests struggling to secure a table. Even when we managed to dine, the Italian restaurant couldn't even get a basic pizza right. A steakhouse was available, but it came with an extra cost for premium meat, and our orders were frequently incorrect. To add to the frustration, for the first two days, the resort was not crowded, yet the lobby's air conditioning remained off. Overall, my stay at the Grand Fiesta Americana Coral Beach Cancun was far from the all-inclusive luxury experience I had expected. I would not recommend this resort to anyone seeking a memorable and enjoyable vacation.
    11 people found this review helpful 👍

  • 5/5 Jocelyn I. 1 year ago on Google
    This resort is amazing! The staff and amenities are incredible. The views are spectacular and the drinks just made them better. We were pleased with the way everything really was included. The few items (nice bottle of wine, spa treatments, one fancy restaurant) were clearly communicated as being an extra charge. I highly recommend splurging on the spa! It was the most lovely, relaxing experience.
    6 people found this review helpful 👍

  • 5/5 Anthony K. 2 months ago on Google • 21 reviews New
    Highly recommend this place, especially for families with young kids. We thoroughly enjoyed every single day of our stay. The food was absolutely amazing, we ate like royalty. I strongly suggest making dinner reservations for the entire duration of your stay as soon as you arrive. The steakhouse was the standout, and Lajoya was also excellent. The staff went above and beyond to spoil us throughout our stay. Quick tip: It's worthwhile to be generous with tips for room service and housekeeping, as I believe you are treated accordingly which is totally fair. Just keep getting change at the front desk for smaller bills and keep tipping 20s and 50s for every service. We had unlimited access to towels and slippers, and the mini bar was consistently replenished. (twice a day for mini bar and towels) One of the highlights was the inclusion of room service in the all-inclusive package, we ate so well, in the room and in the restaurants. We only went to the walk in buffets to fill some gaps, otherwise definitely aim for the specialty restaurants for all dinners. For the sake of offering a bit of constructive criticism, the showers were not outstanding. I wish it had higher pressure and a higher output. Nevertheless, it didn't overshadow the overall positive experience, and we felt extremely satisfied with our choice.

  • 5/5 Anca B. 2 months ago on Google • 15 reviews New
    This resort offered exceptional dining experiences. The buffet featured a wide array of fresh and diverse options, while each specialty restaurant presented unique and delightful dishes. Our favorite was the beachfront restaurant, where we savored exquisite Mexican cuisine accompanied by cool music and the sound of waves. Our children, aged 12 and 7, enjoyed playing on the beach and were entertained by a phenomenal fire show. The beds were notably comfortable, and the game room was a hit with our kids. Conveniently, bars and clubs were within walking distance, and our one night out proved to be a lot of fun.

  • 2/5 Neha A. 4 months ago on Google
    Had a 5 day stay at this resort with 2 kids under 5. Our experience was underwhelming and we would never come back. Food- 1/10 Every restaurant needs 2 days prior booking. So you need to plan ahead what you will eat 2 days after. If you miss reserving your first day you would be eating all your stay in the buffet area. We tried atleast 5 restaurants,the buffet and room service. The food was simply horrible. It felt like a person with no prior knowledge of cooking, cooked those meals. Drinks-1/10. Never had such waterdowned, tasteless drinks in my life. I just stopped drinking after day 1 and stopped eating after day 3 here. We ordered food from outside for day 4 and 5. Staff- I am not sure where should I start. They just need more customers based training. Some of the staff were very good. But others simply down right rude. Some just tip hungry. I really like to tip generously when I get a good service. But here everyone expects tip without even giving a good service. Location 10/10. Only saving grace was the beach. Beautiful beach with white soft sand and blue/ green water. We paid extra to upgrade the room and the view was amazing. Hotel amenities- 7/10. The pool are was good and clean. But if you need chairs at the pool or beach you need to be very early here or you won’t get any seats. Spa - 7/10. Again the checking guy was extremely rude just money oriented least cared about the service. The massage was mediocre. The lady used most of the time adjusting the chair and towel in a cold room. The hydrotherapy after the massage was better than the actual massage. Skip the massage if you need to. We had another vacation booked in Feb for Cancun but after this unhappy experience we are not coming back and cancelled all the booking after we returned. It felt like you are part of a big herd of cattle fighting for pool seats , restaurant reservations, food and everything with an unprofessional staff.
    3 people found this review helpful 👍

  • 5/5 Rickey D. 1 year ago on Google
    This resort was well worth it no doubt. My wife and I had an amazing experience for our first time spending our anniversary at a resort. They had a very nice pool with a swim up bar and amazing private beach with nice view. Every day they always had different events being preformed live at the resort. All the food was great, especially the buffet and the restaurant Le Basilic. The service they offered was outstanding. They also provided a surprise anniversary gift I planned out for my wife, she was amazed by the beautiful set up and everything that was included in the anniversary package. Highly recommended can't wait to visit again.
    3 people found this review helpful 👍

  • 5/5 jona2196 1 year ago on Google
    Fantastic stay. My wife and I fell in love with Cancun while on our honeymoon. Mainly from this hotel and its great customer service. The restaurants and drinks included were all 5 star, both in taste and the staff. They were all friendly and accommodating. The pool was always clean, fun and a great vibe. The beach in front was the cleanest in the area and beautiful to look at and just relax in. Thank you so much for a great time. Would recommend to all families and couples looking for a fantastic experience in Cancun.
    3 people found this review helpful 👍

  • 5/5 Mercy K. 2 years ago on Google
    So much to say about this wonderful resort! Top notch service. Beautiful views, excellent service. Immaculate attention to experience. Every time I am in Cancun, this where I stay, it’s like a home away from home. I love spicy food, so the restaurant on the beach have this fried fish and I asked for spice and they brought a spice that was so good. I highly recommend this resort. Everyone that I’ve ever recommended to this place do thank me.
    3 people found this review helpful 👍

  • 4/5 Jim C. 1 year ago on Google
    Very beautiful pool area and amazing ocean views. Junior suites are very sizable for a couple and have ocean views and private patios. Staff are very friendly and welcoming. Bars are only open 11a-11p so all night party folks may want to stock the in room fridge. Food choices are plentiful. The buffet was very good but was not impressed with the Italian restaurant offering (of course this is Mexico so should not be surprised). Many people with young children so looks like a good place for the whole family to get away.
    2 people found this review helpful 👍

  • 5/5 alex s. 7 months ago on Google
    Spent 4 nights and 5 days and loved every minute. Hospitality was second to none. The rooms were very clean and spacious. Restaurants were fine however the Hibachi and seafood restaurant were a notch above. Prepared to be sold a membership but sales push wasn’t too bad and decent incentives to listen. Only issue was the excursion sold to me by the on sight agent. Wasn’t anywhere close to what I purchased but they aren’t part of the hotel either. Overall, great experience and will stay there again.
    2 people found this review helpful 👍

  • 5/5 Marco R. 5 months ago on Google
    The experience at the hotel was excellent! I was extremely surprised at how good they kept the hotel. All areas are clean and smell clean! All restaurants have amazing food. I will say the only area they are lacking is activities during the day. They seem to be very new at this but if you want to relax this is the place to go. 10/10 recommend!
    2 people found this review helpful 👍

  • 4/5 Neil M. 4 months ago on Google
    I stayed with 3 small children 5 3 and 1 , the beach , room view and facility was clean / staff very friendly , food is good for what you expect at an all inclusive. I booked a club Infinite 2 Bedroom, 1 King bed and 2 Queen ($13K for a week). The infinite club perks/details weren't explained quite properly, most likely due to English language barrier but my review is based on my kids and experience with traveling with small kids - without the kids this place is great for couples, quiet and is not a crazy party spot. The property and everything is high luxury, good class of people come here and the facility is very clean. The kids club only lets parents come for 1 hour, this should be open for parents all day. The shows should start earlier at 8 PM instead of 9 and the restaurants don’t have any coloring/books menus anything for the kids to do (except IPAD to survive). Besides that this was an amazing resort, very clean, everyone really friendly, if you are traveling without kids it’s great - one of the best I have seen in Cancun but there are so many great resorts it’s hard to differentiate / make one stand out and there wasn’t anything that would make me say this is “the best” but it is expensive and 8/10 overall.
    2 people found this review helpful 👍

  • 5/5 Ananth S. 2 months ago on Google • 4 reviews New
    A Family Paradise: Our stay at Grand Fiesta Americana Coral Beach in Cancun was an absolute delight, especially with the all-inclusive option. The beach here is a slice of paradise - pristine, with barely any seaweed, making it perfect for long, leisurely days under the sun. The pool area is equally impressive, providing an ideal setting for relaxation and fun. It's spacious and well-maintained, ensuring both adults and kids have a fantastic time. The Parent kids time together at the Kids club is only for an hour which we thought is very less. Otherwise, the club itself is amazing. Has a lot of activities to do inside. The culinary experience was top-notch. Every meal was a delight, showcasing a variety of flavors that catered to all tastes. The Best thing is the Service Provided across the hotel by the staff , especially the Room cleaning Employees. The attention to detail, efficiency, frequency and thoroughness were remarkable, contributing greatly to the overall comfort of our stay. A 10/10 Stay Experience.
    1 person found this review helpful 👍

  • 5/5 Kory B. 2 months ago on Google • 7 reviews New
    This was an amazing place to stay. Check in service was great. We made our dinner reservations for the next few days upon arrival and all the food was amazing. Rooms were cleaned everyday with fresh sheets towels blankets etc. they set the bed with chocolate, a card and new slippers every night while we were out to our dinner. The best part we never even saw them in our room. This is great for families as well as a getaway with your wife. Kids have plenty of activities to do and kid friendly shows to see as well as an amazing pool and superbly clean beach. Our honeymoon was perfect. If you want loud entertainment downtown is a 1 minute walk but it stays quiet at the resort after 10pm. They have shows and activities every night that someone is always available to help you schedule. (Antonio/ Tony bologna) was the absolute best tour guide we’ve ever had for cultural music, food, entertainment and guidance on safe places to be. He went above and beyond as well as most of the staff here. If you’re looking to get the full experience of Cancun mexico this is the place. Just ask for Tony bologna.

  • 5/5 Katie B. 1 month ago on Google • 5 reviews New
    Our stay has been luxurious! The property is gorgeous & EVERYONE on staff has been helpful & kind. The Havana Steakhouse on property has the most delectable food. Everyone has gone over & above great service to help me find food with my gluten allergy-they even made special desserts for me! We will be back!

  • 5/5 Bill S. 10 months ago on Google
    Recent company incentive trip was one of a least a dozen we have taken to Cancun over the years. This hotel was the best in recent memory. The rooms and views were fantastic. The staff was incredibly service oriented. The beach, located right off a large coral outcropping, I believe had less seaweed than most Cancun properties as well as calmer waters for a pleasant ocean and beach experience. Erika who handled our groups' reservation was very helpful and professional in the booking and in getting our group checked in and situated with our restaurant reservations. Very much appreciated her being there at check-in to make sure everything went smoothly. The restaurants by the way were also great. Would definitely book here again as everyone in our 28 person party had nothing but positive things to say about the property and the staff.
    1 person found this review helpful 👍

  • 5/5 Dean G. 1 year ago on Google
    I don't usually review hotels on this platform, but we just loved it here so much that I had to! We were celebrating our honeymoon, and were treated super nicely. We got upgraded to a room with a better view than the one we booked, and in addition we got a bottle of sparkling wine + a cake delivered straight to our suite. In general, the service at this hotel is at the highest levels, from the people at the door, to those at the reception, and of course all of the waiters. The food in the restaurants was at a surprisingly high level for an all inclusive resort, and we enjoyed all of our meals here. All in all - truly a 5 star rating for us.
    1 person found this review helpful 👍

  • 5/5 Carolann W. 9 months ago on Google
    We enjoyed every minute of our stay here. The staff is friendly and helpful, the rooms spacious and clean, and the food is delicious. I enjoyed the variety, and the drinks were better than any resort I've been too because it wasn't completely watered down. We will visit again!!
    1 person found this review helpful 👍

  • 5/5 Vicky Z. 5 months ago on Google
    This resort really surprised us, we are lucky to get ocean view room on the 7th floor right in the middle. It has amazing, gorgeous view with the Cancun blue , we love sipping our coffee on the balcony and just relax. Beach is gorgeous, water is clean , less people. It’s also a kids friendly resort with lots of kids shows/activities. Night shows are top notch, performances are amazing. I think it’s one of the best family resorts in the hotel zone , would definitely recommend this for family vacations.
    1 person found this review helpful 👍

  • 2/5 Jess B. 4 months ago on Google
    I give this hotel a 2-star rating because from the minute we walked into our room there was paint dripping from the ceiling to the floor like they had just painted the room and the floor was so wet we had to put a towel on the floor so we wouldn't slip. Another thing is the service at one of the restaurants was horrible to the point that at the end the waiter himself realized how bad the service was and apologized but it was too late because we were already leaving. It was not even busy at the time, so I don't know why they never bothered to check on us or bring us the coffee and waters we had ordered. It was the first time in my life to not leave a tip. Lastly, the straw that broke the camel's back was on our last night at the resort we tried to order room service because we didn't get a chance to go to dinner. They told us that everyone was gone for the night, and we had to go to bed hungry. This is not a cheap hotel, and I was told that they had 24-hour room service, so for them to tell us that we couldn't order anything because everyone was gone for the night was unacceptable. The one thing I enjoyed about the hotel was the ocean view. We had a beautiful view of the ocean. Also, the food was great, and I liked that you could eat at different restaurants every night. Also, I have to mention that Salvador, one of the waiters at one of the restaurants was very attentive and we really appreciated that. I wisht I could say that I will stay here again but I was not impressed with the hotel and some of the staff. I don't like reading reviews of people complaining and I always thought they were exaggerating a little when they left a bad review, but I guess sometimes it happens.
    1 person found this review helpful 👍

  • 5/5 Lismarie 1 year ago on Google
    Absolutely enjoyed my stay at this resort! They have great COVID precautions such as sanitizing your luggage upon arrival and providing masks to wear only in the indoor areas/restaurants. The rooms were very nice and clean, and room service was twice a day! The attentiveness of the staff was top tier, everyone was very nice and helpful. I was tanning by the beach and a staff member kindly asked If I wanted something to drink of eat. Oh and the beach was fantastic and clean. The warm blue water was so calming. For restaurants, you need to make reservations the day before so definitely keep that in mind to get a seat. I wasn’t able to dine in some places because of this, but the meals from the included room service were great! Overall had an amazing time, totally recommend if you’re looking for a restful and calm experience.
    1 person found this review helpful 👍

  • 5/5 Brianna R. 1 year ago on Google
    HIGHLY recommend this resort. My husband and I went for our honeymoon and the service was exceptional. They upgraded our room and left a bottle of champagne and desert in our room one night that said “happy honeymoon.” At every restaurant, we were met with the same service. My husband is allergic to peanuts and I am gluten free and they went above and beyond to make sure our needs were met. The facilities were fantastic. Perfect pool temp. All restaurants had really great food.
    1 person found this review helpful 👍

  • 5/5 Daniel G. 2 years ago on Google
    Part 2 of my review Days 4-6. Finished as strong as it started. Yes its not the newest hotel in Cancun but these are the hardest working people in Cancun — housekeeping, pool bartenders, pool staff & waiters constantly serving us & asking if we need anything. Very friendly. They never asked but we tipped constantly because they work so hard to please. Very focused on cleaning surfaces & giving sanitizer. Room service fantastic. Best restaurant was the Mexican w mariachi bands. Book all your restaurants when you arrive. Wonderful spa on site too, little pricey but no complaints. Beautiful beach & water. Sandy soft bottom & attentive lifeguard. LOVE this hotel!!!!
    1 person found this review helpful 👍

  • 5/5 Saman K. 1 year ago on Google
    Perfect for families and couples. This resort goes at par with luxury and does everything right. There are plenty of restaurants to choose from and you won’t be bored. Beach is fantastic, there are more than two pools so it never gets Crowded. Location is amazing as you can walk to most places, other than that the hotel zone buses are extremely convenient (don’t forget to take exact change for your bus ride when you hop on, otherwise they keep the change!)
    1 person found this review helpful 👍

  • 5/5 Phyona F. 1 year ago on Google
    The room was spacious, with ocean view and a large, clean balcony. We ate at the buffet for breakfast, excellent selection of fruits, pastries and hot items (Benedict, turkey sausages, and more). We were surprised with all the equipment at the gym and the attendant Dante was terrific, he welcomed us, offered us water, towels, etc. and we were able to complete a full workout with a gorgeous view. The gym was limited to 10 people when we went so it definitely felt spacious and comfortable to workout and is much nicer than a standard hotel gym. The staff was all fantastic really, it’s a well-run resort. Lots of families with children on the property. Great stay overall.
    1 person found this review helpful 👍

  • 5/5 Touran E. 1 year ago on Google
    I couldn’t ask for a better resort experience. The staff is incredibly kind, knowledgeable and helpful. The views, pool and beach are divine, and the tours have been super fun (kids ages 11-19). There have been so many wonderful ways to connect with each family member too. Make sure you eat at La Joya for Mexican cuisine. We were delighted to be served by Abigail and Mariano while being serenaded by a live Mariachi band. Make sure to try the snorkeling and jet skiing at the Marina. And, as we upgraded to the Infinity Club Experience (excellent upgrade package was available at check in), we reached endless other benefits and even more exceptional services, including private family beach, dining experiences, spa services and excursions. More Date of stay: October 2022
    1 person found this review helpful 👍

  • 5/5 S H. 10 months ago on Google
    What a truly exceptional hotel! We were pleasantly surprised when they graciously upgraded our room without any additional charges upon our arrival. The hotel is impeccably clean and impeccably maintained. The pools and beach are absolutely fantastic! While the food and drinks could be enhanced, the majority of the staff were friendly and accommodating, although a few could benefit from some improvement. We are eagerly anticipating our next visit!
    1 person found this review helpful 👍

  • 5/5 Grace K. 3 months ago on Google • 4 reviews New
    Loved this place! First time in Cancun and everyone at this resort is so nice. The hotel helps you book all your activities so you don’t have to worry about anything. When we first arrived they made us reservations at each restaurant for the whole week. Highly recommend the steak house and sushi bar! Definitely will come here again - all the staff are great :) Also, a lot of reviews will say you NEED a reservation 2 days in advanced. That’s not true. We were able to walk up and just sit down at restaurants. There might be a slight wait but that’s pretty normal anywhere else you go.

  • 5/5 Jordan S. 1 month ago on Google • 3 reviews New
    We originally visited in 2021 and we had the best trip despite Covid. We decided to go back in January 2023 and we had even more fun. The food is incredible with expanded options for sushi, teppanyaki, a steakhouse, and pizza. The entire facility is meticulously maintained and the view from any of the rooms is incredible. Our kids loved the pool and instant access to the beach. Above all else everyone who works there is so friendly and attentive and you can tell the resort is well managed.

  • 5/5 Scott E. 1 year ago on Google
    Service was just out of this world fantastic and the establishment was absolutely luxurious. The hotel made us feel safe and very welcome. It had enough of a variety of restaurants and things to do that it kept us busy for the whole week that we were there without getting bland or repetitive. The selection of relaxing activities and entertainment was balanced well with the more physical activities. The staff was on point and very professional. There was never a moment that I was waiting on the staff for more drinks, food, etc and there were many times they replenished whatever I was having before I even needed it. Not sure if it had anything to do with getting the honeymoon room package or being the infinite club never though. The honeymoon package/infinite club perks are super awesome and gave us plenty of great experiences and we were treated like VIPs. Will absolutely come back in the future.

  • 3/5 Kyle L. 1 year ago on Google
    Good location. Alex kept us well taken care of. Mexican restaurant was good with a nice atmosphere. The hotel gave me an 85% obstructed view in a construction zone for a room. Didn't feel like an ocean view suite do to the garden level with a very limited view. Sledgehammering is hardly a welcomed noise on vacation especially at 8:02am. I felt like I needed a hard hat to shower. They had to know it was wrong to put people in this room and did it anyway.

  • 4/5 Maya M. 2 years ago on Google
    The hotel was very grand and the views were amazing. Great pools. My only complain is that they only use/ serve fake butter. I ended up ordering my entrees without the sides because I don’t care for the fake butter taste. I think the Mexican restaurant on site could be more authentic. While for example the mole was great, it was served with steamed broccoli... my last complain is the juice is not fresh- some kind of mix To respond to the hotel- I was only ever offered fake butter on the table and the JUICES offered were not fresh but there was a smoothie bar with fresh fruit. Smoothies are not juice. I will add the staff was extremely nice and the service was top notch.

  • 4/5 Alex M. 1 year ago on Google
    The hotel is located on a nice white-sand beach! They pay attention a lot to cleaning all surfaces from pools, windows, door knobs, floors and bathrooms just to name a few. Hotel’s staff are well trained, polite and respectful. All rooms are facing the ocean. Rooms at higher levels (floor 5 and up) have fantastic view! The hotel meets all the requirements of a five star hotel. Rooms for improvement: Our initial reception was very basic. Some other hotels welcome you with a glass of refreshing drinks, for instance, or provide you with a personal tour of hotel amenities. Programs and shows during the day and night was not very well communicated. Foods at all restaurants were a bit dull and lacked variety. For me, the taste of food at their Italian and Mexican restaurants were the same! The beach was not super clean, and I found several pieces of broken glass, which could cut through your bare foot.

  • 4/5 Ryan S. 1 year ago on Google
    This resort is top notch. The only reason I didn't rate it higher is because they don't allow outside visitors. As a single man, to me, that's a flawed policy. The pools are fantastic, always clean but I wished they stayed open past 9pm. I rate the food 7 out of 10. My room was adequate and always cleaned, even twice a day. The bed and pillows were very comfortable. The location is great, its right next to the flea market, shopping, money exchanges and even the night life if you choose. Most most most of all the staff should be rewarded. When I say they are attentive, I mean you won't find a more helpful, pleasant and caring crew. These people are top notch A1. The beach is very small. If you're wanting a sprawling beach this isn't it. These resorts have a monopoly on the beach real estate. Again, a great place to vacation, but personally, I wont be returning because I like the option of entertaining guests. If I could have a guest in my room periodically, I'd return. But no guests, no visit for me. 😞

  • 5/5 Matt A. 1 year ago on Google
    There is not enough words to describe how amazing and wonderful this resort is. It is definitely top notch, first class. The personalized service, rooms, amenities, food oh the food is all absolutely delicious. Tuscany was the best ask for Angel, or Gustavo as your waiter. Edwin and Carlos at the pool bar was great and made great drinks. Ms. Sandra took care of all our reservations, and Ms. Claudia with the all my Concierge needs. The doorman Luis, and Carlos were great and I wouldn't even let me lift a finger for my any of my luggage. I could continue on but would have a list a million miles long. We will return.

  • 5/5 Jichao B. 4 months ago on Google
    Only stayed 2 nights here but the service was amazing. Loved the gym and the Mexican restaurant. Room service was very fast, laundry was super fast and the price was fair. The beach was clean. unfortunately, when I stayed there it wasn’t the best weather but the view was still nice.

  • 5/5 Robin H. 1 year ago on Google
    Great experience. Nice staff. Since we were just visiting as a vacation getaway (basically escaping home to just relax a bit) we didn't have to leave the resort. Amazing amenities. Room service is a bit mid but the rest of the food was absolute great. Highly recommend the restaurants inside the resort, especially the French restaurant. Located in the heart of Cancun

  • 5/5 April O. 9 months ago on Google
    We had an amazing experience!! Highly highly recommend! We were most impressed by customer service! Top notch customer service! Every single employee here did an amazing job! The guys that work outside serving food and drinks all deserve a bonus! Excellent work! Patience, respectful! You can tell they love what they do! Were looking forward to going back!

  • 5/5 Ryan V. 9 months ago on Google
    This was exactly what I was wanting my family to experience. we typically go to Maui but wanted to do something closer. This place was absolutely amazing. Rooms were clean, the grounds were perfect and the staff was probably some of the best I have ever experienced. I cannot wait for this next trip as we have a new family tradition!! Thank you Grande Fiesta! we will be back in November!

  • 3/5 Lori C. 9 months ago on Google
    We had an ok time here at The Grand Fiesta Americana. The views of the ocean are beautiful. The pool is wonderful. The service here is friendly, attentive and helpful. Our room had a huge, fairly private balcony, but the room itself smelled a little musty, and felt a little dated. You must make a reservation for the restaurants for dinner. This means on the first day you arrive you must make these decisions or, get left out. Since we arrived in the middle of the week, only 9:00 pm reservations were left, and nothing was available for the Italian restaurant at all. Also, this meant we did not get to see some of the nightly entertainment.The food here felt like “cruise food” at the buffets. The temperature of the food was a small issue. Everything seemed cold by the time you got to your table. The dining room had multiple stairs and so did the pool restroom, so for people with mobility issues this would definitely be a problem. We went for a couple of nights to see if this would be a good option for our wedding in April. We decided against having our nuptials here due to these things.

  • 5/5 Erin O. 9 months ago on Google
    My husband and I had an amazing time at the Grand Fiesta Americana for our honeymoon. Neither of us have ever done an all-inclusive resort before, and we weren't totally sure what to expect from the experience. However, we could not have felt more welcome from the second that we stepped through the doors. At check-in, we received a free upgrade from the ocean-view queen that we booked to an ocean-view master suite. Our room was GORGEOUS. The pools were the perfect temperature, especially during the 90 degree days. We weren't expecting much from resort food, but it was all pretty decent. The drinks were good. The service was outstanding. Every person who helped us, even when we were totally clueless tourists, was warm, kind, and patient. If we have anything to complain about it would be that we could hear pretty loud club music in our room until about 10:30 most nights. Which, I know, we're on vacation, and we should be chill with that. However, we were so exhausted from various tours every day that it did hinder our sleep a bit at first. We also wished that there were more dinner options without having to make a reservation the previous day - that was a bit of a headache. Overall though, we had an absolutely fabulous time.

  • 5/5 Jen W. 9 months ago on Google
    Stunning view from every balcony. Suite with sitting area too. The food gets a little redundant after a week, but it is fine. Service is lovely. Slow at most restaurants in the evening, but lots of "fancy" menu, great seafood and a rock solid attempt at representing broad cultural diversity. Beach area is gorgeous and well kept. Main pool bathrooms include a treacherous flight of steps though, so be careful. Might not be the best choice for anyone with walking challenges.

  • 5/5 Nilesh P. 1 year ago on Google
    I recently had the pleasure of staying at the Grand Fiesta Americana Coral Beach resort in Cancun and it was an incredible experience. From the moment I arrived, I was blown away by the excellent service and the friendliness of the staff. They went above and beyond to ensure that my stay was comfortable and enjoyable. The suites at this resort are absolutely stunning, with incredible views of the ocean that left me breathless every morning. The rooms were spacious, well-appointed, and had all the amenities I could possibly need for a relaxing stay. The food at the resort was also exceptional, with a wide variety of options to suit all tastes. The restaurants had a great atmosphere, and the staff always went out of their way to make sure I was satisfied with my dining experience. I cannot say enough about the wonderful staff at this resort. From the front desk staff to the housekeeping team, everyone was friendly, professional, and helpful. I truly felt like I was in good hands throughout my entire stay. I am already looking forward to my next visit at the Grand Fiesta Americana Coral Beach. I highly recommend this resort to anyone looking for an unforgettable vacation experience. To the management team: you have a truly exceptional staff and I want to thank them for making my stay so memorable. Keep up the great work!

  • 5/5 Vitaly A. 1 month ago on Google • 1 review New
    I spent the weekend at this hotel. For an all-inclusive hotel, the quality of food in the restaurants was high, as was the service. I had a wonderful view of the sea. In the evening there is good live music in the lobby and a fire show on the beach. I liked the hotel, the only disadvantage for me is the old interior in the room, I hope the hotel will be restored in the near future. I would like to express special gratitude to Arturo Valdez, Vacation club sales manager. Arturo told me in details about the benefits of membership in the club, the meeting was very interesting and productive. I recommend to my friends to get information from Arturo upon arrival at the hotel, it took me 20 minutes, I learned a lot of interesting things for myself about this membership.


Call +52 443 310 8137 Open on Google Maps

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