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Frequently mentioned in reviews: hotel (17) room (13) good (13) stay (12) location (9) clean (9) rooms (7) staff (7) coffee (7) nice (6)
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  • 5/5 Sandra S. 3 months ago on Google New
    My room was really nice, it has a king size bed, microwave, mini bar, dinning table and a little living room and pool view, 5th floor is the best. The location is good it’s like 18 min from the airport, 10 minutes from beach and 5 minutes from downtown, if you want to visit all those places, for sure I’ll recommend this hotel
    1 person found this review helpful 👍

  • 3/5 Venu S. 2 years ago on Google
    A clear "it's ok". The front desk was extremely helpful and the common area with pool seemed nice, but didn't get the chance to use it. The rooms themselves felt a little humid and felt a bit old. While the rooms were clean, the humidity made the rooms feel dirty. The bathroom was also a bit old, the toilet seat was slightly broken, and had no seat cover. Fine if you want to stay for a night or so, but would not want to stay longer.
    1 person found this review helpful 👍

  • 4/5 D. C. 1 year ago on Google
    Very affordable (I paid $55 USD per night via Expedia), walkable, clean, & lovely staff. Easy to quickly grab a taxi (most of the time you’ll find one parked out front waiting). The restaurants in walking distance are fantastic! Our favorite dining spot was the area about a 7 minute walk away, across from the Chedraui supermarket - you’ll find a cluster of restaurants (Pueblito and the taqueria next to it were DELISH) and cart vendors - all are great! Amazing organic gelato spot (back across on the Chedraui side) we went to for after dinner dessert several times. Back to the hotel - staff was always kind & understanding. Google translator saved me a ton! Although most of the staff is bilingual. Rooms & hotel in general is very clean. Pool is small but nice. My only complaints are: 1) coffee: you have to go to the lobby cafe to buy coffee. I asked about getting the coffee packets for use in our room, since there is a small standard hotel coffee machine and coffee cups - the front desk staff said no you have to purchase from the cafe. It was very cheap though! Under $4 for 2 cups and I was able to get a refill free of charge. Only dairy milk options - we ran to the store and kept almond milk in our fridge. If you like breakfast, you’ll have to purchase it at this same cafe as well. At least 2 cafes are in walking distance though! As well as a couple of corner stores with food and coffee options. 2) the bed was incredibly HARD. But sleep-able. 3) the “laundry” amenity listed is misrepresented - it is actually a very pricey laundry service. Aquamatic lavanderia was a great laundry facility we ended up going to, about a 10 min Uber ride away. All in all, this was a very budget friendly stay and if you plan on staying busy during your time in Cancun and just need a place to sleep, I definitely recommend this place!
    1 person found this review helpful 👍

  • 4/5 Tekle G. 1 year ago on Google
    Convenient location to down town Cancun, and very good and cheap hotel , clean and affordable at the same time, If you are OCD stay out it but if you are a normal person go for it to stay with swimming pool in the hotel, restaurants, Convinient stores like OXXO, also plaza Americas mall in surroundings. I spend 1 week with them, they are fairly priced and also hospitable hosts even for me who doesn't even speak SPANISH AND ENGLISH very well. By the way I LOVE COFFE AND THE price IS LESS THAN 2 US DOLLARS in Ambiance suites!.
    1 person found this review helpful 👍

  • 4/5 s G. 1 year ago on Google
    I used expedia to reserve two nights was a bargain but when I need to extend my stay the reception wanted to charge a lot more than what I paid using the app., the location is close to every thing.

  • 5/5 Carlo C. 5 months ago on Google
    A good place to stay. Simple but got everything that you need

  • 5/5 Vick 1. 6 months ago on Google
    I'll give it a 4.5 stars, just because the shower is a bit old, but other than that is a good hotel for the price

  • 4/5 Artur N. 3 months ago on Google New
    large rooms, nice hotel for this area. I'm very bothered by the noise from my roommates, the hotel has poor soundproofing. it was enough to use felt under the chair legs

  • 1/5 Faris K. 7 months ago on Google
    The soundproofing in those rooms was a total disaster. I could hear all sorts of noises from outside. It was like there was no barrier at all. It made my stay a complete hassle. I gotta say. They had no hot water! Can you believe that? And to make it worse, when I went to the reception for help, they couldn't do a damn thing about it! It was a total letdown, and I was left freezing without a proper shower.

  • 4/5 S/V Karma 1. 1 year ago on Google
    Mid value hotel with reasonable amenities. + Comfy bed, clean, safe, room internet. - Street noise

  • 4/5 Marton F. 1 year ago on Google
    Comfy beds, and the location is good for 1 night before or after your flight. I had problems with cleanliness only.

  • 4/5 Hamed zeidabadi n. 1 year ago on Google
    Not bad, we only one night stay, the room was small but clean, had safe lock and iron and hairdryer, but the service was ok.

  • 3/5 Cristina R. 11 months ago on Google
    My room was a little old, but whatever I asked they come and to fix it. The pool area is great and the people working are professionals and helpful. The location is great! Although not my favorite hotel(old, no coffee, small issues) I would definitely go back to see the people and because the location.

  • 3/5 Jaineet K. 1 year ago on Google
    Stayed there for a night …. Honestly room isn’t that bad …..small tidy hotel at entrance ….the only downside was towels provided in bathroom were stinky…. Didn’t like it at all…. The staff doesn’t speak English at all ….. parking space is tight so you might have to park in back near the park (street parking). It’s a convenient location as at walking distance you can find restaurants. Especially on opposite side of restaurant (los Tarascos) is really good

  • 5/5 cool like t. 1 year ago on Google
    Stayed here for 4 days. Nice spot. Nice price. Pool has a waterfall and a dining area. Great and shady at breakfast time. Casino next door has real good food.

  • 5/5 Woodrow M. 1 year ago on Google
    The staff did their best to assist with my special needs.

  • 5/5 Wanda B. 1 year ago on Google
    We just had a one night stay however was very nice for the price point.

  • 5/5 Mylene B. 2 years ago on Google
    Room was clean and big. Staff are helpful with our luggages also friendly. The pool is so inviting. Little one loves it

  • 4/5 Amy & Dion S. 1 year ago on Google
    Great location - walking distance to the shopping mall, market 28 and parque de las palapas. Short drive to the airport. Room was quiet and comfortable.

  • 2/5 Amber P. 2 years ago on Google
    Booked two full beds online. We went up to the room and it was a queen. We came back down for a different room they told us it would be 30 minutes which turned into 1.5 hours. Not pleased.

  • 5/5 KOTzulla 1 year ago on Google
    Not very expensive, nice service and personal. Good location

  • 1/5 andrei t. 2 years ago on Google
    he said I smoked on the floor , I repeat on the floor not in the room, 100% false for room and floor and paid 50$ for the "fine"

  • 3/5 JR 2 years ago on Google
    the hotel stay was good, BUT this is NOT a 4-Star hotel! it is a 3-star hotel. Good, clean, decent place, price was good, but definitely not a 4-star by any stretch. basic amenities, good clean room with wifi and ac, bathroom updated and large, so a good buy if you need to be in city of Cancun, but will be disappointed if you expect 4-Star quality, amenities , build, design, etc. defiently not.

  • 3/5 renato s. 2 years ago on Google
    A good option for who looks for a good place, not so expensive like in hotel zone, but the youngest guy on the front desk should be better prepared to deal with people, he is so rude and unfriendly

  • 5/5 Bahar Ana M. 2 years ago on Google
    My mom and me went and stayed for a week. I loved the place and the workers are polite and helpful. Always had someone in the concierge and in the entrance so its secured. Clean beautiful and quiet. I will be coming back to and be staying there again.

  • 4/5 Naomi S. 2 years ago on Google
    Wonderful place, with helpful staff. Clean, neat, modern rooms. All rooms were non-smoking! Yay!! Only one flaw: the shower kind of floods if you take a long shower. But overall, I'd stay here again.

  • 1/5 Samantha W. 2 years ago on Google
    Asked for an early check-in and over the phone they verified. Upon arrival they said I could not get into my room- I needed it for work and was very flustered. We had to pay more money to get an "open room" and now we are sitting in it with the loudest construction constantly banging in the walls. We are going to check out and sleep at another hotel. 4 stars is just untrue.


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