Danger danger danger. I was robbed while in my room in the hotel. I came back to the hotel after drinking in the sun. The hotel staff could tell that I was inebriated. When I woke up the money was gone from my wallet. I then noticed that the safety chain on the door what is designed so that a person from the outside could unlatch the chain. I will never again stay at a hotel that uses the old style house metal key. If the hotel had credit card style keys it would be easy to determine who entered my room. Attached are pictures showing my arm passing through the door while the chain is attached.wallet.

I arrived at 3am in the morning and they could not find my reservation. After making me wait for about 30 minutes while they looked, and after me showing the confirmation email, confirmation on the website, the confirmation on the booking app, the transaction in my bank account AND having the booking company call them; they still made me pay them again and said I could resolve it in the morning. Had I not had cash on me, I would of been in a tight spot so late in the evening. I go back in the morning and they say they found my reservation but some “local taxes” are been deducted although my reservation was fully paid. I contested that and the woman told me I should learn to read terms and conditions so I asked her to show me where it was in the terms. Obviously she couldn’t find it, said I can have the “tax” money back since I clearly needed it more. Great hospitality!

They tried to extort me for more cash and when I refused they became rude and tense. I didn't feel safe and decided to pay for and stay in another hotel rather than risk something bad happening here. Hope I can get my money back, but just grateful to be alive today. DON'T STAY HERE!!!

After our first night here we went out for breakfast in the morning, coming back to our room we found the cleaning lady in our room acting slightly suspicious. We didn’t think anything of it until we realized there was 1000usd missing from our bag. I don’t like to accuse but in this particular case, the only possible explanation was that she took it from our bag. Our mistake was that we trustingly left the backpack on top of the bed. Unfortunately I have to strongly recommend everyone to avoid going to this hotel. The staff are not trustworthy and they do not offer a safe in the rooms.

Great for the price, very convenient to the ADO station and to the busses to the Zona Hotelera. Basic rooms, but very clean. Front desk clerk did not seem to speak English, but it wasn’t a real issue. Surprisingly comfy bed.

Very nice ,clean and value for your money.i love the location I feel safe just walking to the store.the room was cool all day and night I love it.

Great place to stay in the middle of the action.

Great place to stay on a budget. Rooms are very clean, air conditioned, almost to cool for some. Buses direcy in front take you to the beach and hotel zone. $12 pesos $.75cents.Safe, comfortable, no elevator, small pool. Many places nearby to eat inexpensive and good Mexican food. Stay here save money.

Really awesome location! Cheap. Pretty decent interior. Has fairly decent wifi. Clean bathroom with nice showers. Provides good Continental breakfast. The only complaint I might have if the place is a bit loud at night. But maybe it's because I was there in New year's Eve. I'd recommend this place.

Nice cozy rooms with very comfortable beds. It has a pool that's not very deep, about 4 feet at its deepest, but it's perfect for relaxing of for kids. The service is excellent, very nice people. And the location is very centric, there are banks, atm machines, supermarkets, convenience stores and a very beautiful Park with local food options all within walking distance. I've had a wonderful experience here and recommend it if you visit cancún on a budget.

Simple and older but clean Hotel mostly frequented by Mexicans. Staff barely speaks English. Pool very shallow, not inviting, always in the shade and I’ve never seen anybody use it. Central location next to Ave. Tulum and close to the ADO bus station and busses going to the beaches. Nice restaurants and good food stands in a 5-10min walking distance.

Cheap small hotel in Cancun downtown. Near a bus station. The best for the price. If you would like to stay for a few nights- I recommend this. Rooms are small but clean. No fridges, no microwaves. Central conditioning. Drinkable water is on every floor. Pool is clean and available till 8 pm. Staff is helpful. Breakfast is poor.

It is good prices and people work there very nice and help a lot