3/5 Drew M. 1 year ago on Google
The
hotel's
website
is
not
working
when
trying
to
submit
a
review
of
our
stay
so
thought
I'd
leave
it
here...
First,
it's
an
amazing
and
gorgeous
facility,
excellent
location,
beach
and
restaurant.
Our
stay
would
have
been
perfect
other
than
the
following
few
issues...
Our
water
stopped
working
in
our
room
for
a
little
bit.
I
was
mid
shower
and
still
full
of
soap.
After
a
few
minutes
we
called
the
front
desk
and
they
said
they
were
looking
into
it.
I
eventually
went
down
to
the
front
desk
naked,
wrapped
in
a
towel
and
still
with
soap
on
my
body
to
further
inquire
and
possibly
use
another
shower
to
rinse
off
at
least.
The
front
desk
lady
did
not
apologize
nor
seemeed
too
concerned.
Just
told
me
that
the
water
was
working
now.
We
never
got
a
call
back
to
our
room
informing
us
that
the
water
was
now
working.
The
timing
was
bad
but
we
thought
there
would've
at
least
been
an
apology.
We
are
paying
a
lot
for
the
room
and
service
and
we
feel
we
should've
been
given
perhaps
a
discount
on
that
night
or
even
one
free
night
since
working
water
is
mandatory.
Or
maybe
like
a
free
meal
or
coupon
to
use
at
the
restaurant.
Something
that
showed
that
we
are
valued
would
have
made
the
situation
better.
Another
issue
we
had
was
with
a
server
named
Eduardo
at
the
beach
restaurant/bar
near
the
pool.
We
ordered
a
non
alcoholic
drink
which
Eduardo
told
us
was
60
pesos.
He
told
us
the
price
in
both
English
and
Spanish.
Then
he
gave
us
the
wrong
change.
When
we
went
to
inquire,
he
said
the
drink
was
130
pesos.
We
went
back
to
the
bar
and
talked
with
other
staff
about
it
and
eventually
they
sort
of
corrected
the
mistake.
In
the
end,
we
were
charged
80
pesos.
This
made
us
feel
like
we
were
being
taken
advantage
of
and
did
not
feel
like
we
trusted
staff.
The
only
other
problem
was
on
our
last
day,
in
the
morning
I
wanted
to
weigh
my
suitcase
for
the
airport.
I
brought
my
suitcase
all
the
way
down
to
the
lobby,
only
to
realize
that
I
needed
to
pay
change
to
use
the
scale.
Since
it
was
our
last
day,
we
didn't
have
pesos
anymore
so
I
wasted
my
energy
and
had
to
haul
my
suitcase
all
the
way
back
up
to
my
room
for
nothing.
(We
were
still
packing
both
suitcases
in
the
room
to
try
and
even
the
weight)
I
feel
the
scale
should
be
free
to
use
for
all
guests.
It
felt
cheap
that
we
had
to
pay,
but
moreso,
not
many
guests
will
carry
pesos
upon
checkout
since
they
will
be
going
back
to
their
own
country's
currency.
This
wasn't
a
huge
deal
breaker,
but
after
a
week
of
constant
tipping
for
every
little
thing
and
having
a
small
fee
for
literally
anything,
this
was
just
kinda
the
nail
in
the
coffin.
Those
things
aside,
the
hotel
and
our
stay
was
amazing.
Such
a
lovely
place
and
location
and
friendly
staff
overall.
I
would
rate
it
3/5
or
7.5/10
only
because
of
those
3
problems.
It
would
have
been
perfect
otherwise.
I
do
recommend
this
place.
Location
is
key
and
it
was
very
clean.