Featured Reviews


Frequently mentioned in reviews: hotel (11) room (11) water (10) pool (7) clean (6)
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  • 1/5 Dina N. 3 years ago on Google
    It’s simply terrible. The worst experience I had in my life. No internet, unfriendly stuff lying on your face, no water. Please avoid this at any cost if you can. Also weird people stay in this hotel. Not safe for girls.
    3 people found this review helpful 👍

  • 2/5 Aleksandra “Sasha” P. 2 years ago on Google
    “With an attractive price leave the hope for comfort” Pros: clean; comfortable bed; good food spots nearby; vicinity to ferry to Isla Mujeres; breakfast is not the worst! Cons: - they have FIVE unreliable wifi networks with ridiculous passwords and after all the effort - they WILL NOT even reach your room or pool area - front desk makes you feel like an INCONVENIENCE. They did not provide useful tourist information and had no desire to help (where to rent scooters, where to do laundry…); - one front desk member does not speak English at all and gets annoyed from 1 to 10 in 0.5 sec: she was very displeased that we asked for 2nd key to the room (which you will NOT get anyway) - COVID test service that they promote (poster is in English) does not communicate in English/reply to messages - shower takes MUCH longer to get warm, even by local standards, it will get tolerable but never hot - pool area has just 4 sunbeds, try asking for more to receive an unforgettable smirk. Good luck with pool towels too. - my grandma has better tv - CHERRY ON TOP: your WHOLE STAY - DAY AND NIGHT - you will be accompanied by a sound of a “squeaking sneaker” with 7-8 seconds of rest - helps to practice peace of mind 🙏🏻 There is more but I think you got the picture. If you decide to stay for a nice price - lower your expectation AND THEN LOWER THEM AGAIN
    2 people found this review helpful 👍

  • 1/5 Goodwin Concrete P. 2 years ago on Google
    No water in the shower or toilets in any of the 3 rooms we rented and this morning when I went to the front desk, their employee informed me it wasn’t his problem and if we wanted water, we should use the pool.
    1 person found this review helpful 👍

  • 3/5 mike k. 4 months ago on Google
    Clean hotel that has a small pool. Walking distance to Ultramar Ferry. Lots of restaurants near by. Room was clean and had good AC. The safes in room do not work. Staff is friendly.
    1 person found this review helpful 👍

  • 3/5 Juliet for O. 3 years ago on Google
    The rooms are actually clean and nice but the location is terrible! Right next to the highway and there is a main avenue right in front of the hotel so you have the constant traffic noise. There isn’t much around this place either, so you are stuck and need to order a take away for dinner.
    1 person found this review helpful 👍

  • 1/5 Kristi K. 1 year ago on Google
    The hotel was flooded with water. All of our things were soaking wet. Including some of our electronics. They promised to pay back, but that didn't happen
    1 person found this review helpful 👍

  • 2/5 Oscar M. 11 months ago on Google
    The AC does not work very well and the room where we stayed has a cistern on the roof that turns on and off and is very loud.
    1 person found this review helpful 👍

  • 1/5 Brian S. 1 year ago on Google
    The hotel thinks it's my problem that the hot water doesn't work. Still in the lobby an hour later because they won't give me a different room and they lied and tried to say they don't have anymore when I watched the house keepers flipping rooms with my own eyes and can book a second room on Google in front of them. Photo included is the hot water pressure you can expect. It will only dribble out for 5 minutes maybe then it stops entirely
    1 person found this review helpful 👍

  • 5/5 Jose L. 8 months ago on Google
    Location is not bad.. rooms are clean has ac. Service was great. Would be nice if they welcome you with complimentary water.

  • 2/5 roberto a. 2 years ago on Google
    a very expensive hotel for what it offers, the television does not work, it does not have a wife in the rooms. some managers at the reception very unpleasant, the pool very small. nothing like in the photos they show

  • 1/5 Gaute Aasen S. 8 months ago on Google
    Terrible hotel, stay away! We stayed one night and regretted it. Service is terrible, we felt like they did not want us there. The room was bad, window towards hallway felt unsafe. One of the tiles in the bathroom was loose with water under it, probably had mold. Bed was bad. No safe in room. The hotel did not respond to questions before arrival. First hotel in Mexico to not have bottle water in room. Location is at an intersection between to high trafic roads. Just find another place to stay, this is by far the worst place we stayed in Mexico.

  • 3/5 R D. 9 months ago on Google
    It's only a three because of the price and location, otherwise would be a two, they don't have enough staff neither also owner was rude when asking us to leave the pool as there was little rain, very weird

  • 2/5 Alexander A. 1 year ago on Google
    Room was horrible. Breakfast was very poor quality. Staff are very friendly, but not speaking English it was difficult to understand each other.

  • 4/5 Shan H. 1 year ago on Google
    clean & friendly staff good location

  • 2/5 Stanley 1 year ago on Google
    I stay in this hotel for two nights. So terrible. The traffic noise in the night. It's better after I closed all the window in second night. The safe in the room is broken. there is no Glass cup. There is no hot water on second day. Room is clean. And air conditioner works good. Beds are comfortable.

  • 1/5 MR R. 1 year ago on Google
    No Drinking in the property. No smoking in the Hotel grounds you have to pretty much go across the street. speaking of street. The neighborhood is sketchy. It looks run down very bad part of town. I was beating cheap and cheap is what I got. Leaking A/C, A/C wasn’t cooling, and shower leaking. Beds are hard as stone. reserved for 4 nights. We stayed one. beware folks, pictures are 20 years old

  • 5/5 Kevin P. 2 years ago on Google
    Clean and nice. Definitely worth the price. Thank you all.

  • 5/5 Maurice C. 2 years ago on Google
    Nice Hotel for a couple of days. Good street food close by and OXXOs etc. Right in the center of everything.

  • 4/5 Ana P. 2 years ago on Google
    First hotel in Mexico.its nice but it needs renovations in the bathroom.the room and bed was very confortable.but the curtains were not enough to shade you from the light of the corridor.staff were kind


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